NEACRAO 2015 Day Program FINAL

2015 Annual Conference

November 4–6, 2015Newport Marriott Newport, Rhode Island

Featuring:Reverse College Day (RCD) for Guidance Counselors & Admissions Officers – November 4

Annual Conference sessions – November 5–6Keynote and opening session by Debbie Lyn Toomey, Health and Happiness Specialist

NEACRAO After Dark Social Event Workshops on veterans, LinkedIn, FERPA, DegreeWorks, reverse transfer, and more!

NEACRAO Logo

NEACRAONew England Association of Collegiate Registrars & Admissions O�cers



2

What does NEACRAO stand for?NEACRAO is the New England regional association of AACRAO, the American Association of Collegiate Registrars and Admissions Officers, whose purpose is “to promote the advancement of higher education in its fullest and broadest implications.” We are an all-volunteer organization dedicated to supporting close to 1,000 members representing approximately 150 institutions from Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont.What are the benefits of joining?Attending a NEACRAO conference, professional development session, or joining the team can help you expand your resume, increase your professional network, and grow your professional skills and competencies. Challenge yourself in a new direction, make life-long friends, and have fun doing it!How can I get involved?• Facilitate a session: introduce a session at Reverse College Day or the Annual Conference and coordinate evaluations. Easy to do and a quick way to get involved!• Join a committee: most committees work with the vice presidents to create Annual Conference and RCD sessions and activities for the organization.• Serve as a co-chair: co-chairs coordinate and run the various portions of RCD and the Conference.

Get to Know NEACRAO• Join the Board: the Executive Board governs the Association and is responsible for its overall activities and functions. Attendance at day or day-and-a-half meetings in January, March, and June are expected.Check out all the committees, co-chairs, and Executive Board positions on page 27!

NEACRAO Logo




5 reasons the Annual Conference can help you in the workplace, community, and personally.1. Great information. This is a great professional development opportunity to learn the latest trends in higher education. 2. Expand your professional network. Mingle with other new and experienced professionals from New England.3. Learn to lead with time. Hear Debbie Lyn Toomey speak on actions busy professionals can take to cultivate positivity and happiness. 4. Discover. Hear about new products from other schools that can improve your service to students and enhance efficiencies. 5. Amazing value. Think of the types of sessions and topics you would see at a large conference costing thousands of dollars; you receive the same at NEACRAO Annual Conference for a fraction of the cost and only a short distance away!

Perks of Attendance

3

President’s Welcome ReceptionYou are invited to the President’s Welcome Reception

Wednesday, November 4 4–6 p.m. Atrium

All conference participants are invited to the reception. Come as you are (casual) and enjoy hors d’oeuvres and a cash bar.

Welcome note to the membershipWelcome, friends and colleagues, to the 68th Annual Conference at the beautiful Newport Marriott.

We have planned a conference with sessions that we hope are interesting, intriguing, supportive, and just plain fun! As you plan your session attendance, remember to make time to visit the exhibitors’ area to see what our vendor colleagues have to offer. In addition to learning at the sessions offered, we hope that you visit with friends and make new acquaintances, establishing the NEACRAO connection with colleagues. As always, we invite you to consider joining the organization if you are not already a member and maybe submit a session proposal for 2016. It’s never too early!

On behalf of the Executive Board and Council, best wishes for a great conference!

Sincerely,

Karen H. Schedin Scola

President, 2014-2015

P.S. See you all at the President’s Welcome Reception Wednesday night!

Table of ContentsConference4-5 ...... Marriott Layout6-8 ...... RCD Schedule & Events9-10 .... Conference Schedule at-a-Glance11 ........ Keynote Speaker12-19 .. Session Descriptions20 ........ Special Events

Partner & Board Information21-25 .. Exhibitors26 ........ NEACRAO Past Presidents27 ........ NEACRAO Executive Board & Committees

Thank you to our gold sponsor, Parchment, for the reception and for their commitment to helping students use their education to achieve their full potential.

4

Marriott LayoutSecond Floor

5

Marriott LayoutThird Floor

6

Reverse College Day (RCD)Schedule

Join us as admissions officers from colleges and universities all over New England meet and speak with high school counselors, lunch together, and share in professional development workshops.

7:30–11 a.m. ....Registration for RCD and Annual Conference

Registration Desk8 a.m.–12:15 p.m. ..Exhibit area open8:30–9 a.m. .....Continental breakfast

East Foyer9–9:50 a.m. ..............Opening Session

Salon IV10–11:50 a.m. .............College fair for guidance counselors

Salon I, II & III12–1 p.m. ............Luncheon and raffle

Atrium1:15–2:15 p.m. ..Concurrent sessions A & B

See page 7 for locations2:25–3:25 p.m. ..Concurrent sessions C & D

See page 7 for locations3:30–4:30 p.m. ..Session E Salon IV4–6 p.m. .............President’s Welcome Reception Atrium

9–9:50 a.m. Opening SessionSalon IV

Guidance Counselors: The Hidden Gem in the SchoolsGuidance counselors are the hidden gems that help each student shine and harness their strengths! Debbie Lyn Toomey, RN, a “Health & Happiness Specialist™” and founder of Ultimate Healing Journey, speaks about recognizing the role of guidance counselors in the lives of students and their families during and after the high school years. Everyone knows that guidance counselors help students–but did you know they can help parents, too? Let Debbie show you how!

10–11:50 a.m. College FairSalon I, II & III

Guidance counselors can visit with representatives from over 120 regional colleges and universities.

12–1 p.m. Luncheon & RaffleAtrium

Guidance counselors and admissions counselors gather for the annual RCD luncheon, announcement of student scholarship recipients, and the College/University Swag Raffle.

Wednesday, November 4

7

Reverse College DayEvents & Sessions1:15–2:15 p.m. Session A Salon IV(concurrent session)Learn More About the New SATThe new SAT is coming in March 2016. Learn more and familiarize yourself with the newly designed SAT at this presentation, conducted by a member of the College Board.Presenter: Dena Soled Johnson, Director, State and District Partnerships, The College Board

1:15–2:15 p.m. Session B Weatherly(concurrent session)Auditions and Portfolio Reviews for College Admissions to Art, Media, Design, Music, Theatre, and Dance ProgramsThis panel of experienced admissions professionals from schools with audition and portfolio review requirements will provide participants with information about the admissions requirements and process specific to creative disciplines.Presenters: Lucy King, Associate Director of Admissions, RI School of Design Lauren Wilshusen, Director of Admissions, Massachusetts College of Art and DesignBrian Calhoon, Director of Admissions, The Boston ConservatoryKaren Townsend, Vice President and Dean of Enrollment, School of the Museum of Fine Arts, Boston

2:25–3:25 p.m. Session C Weatherly(concurrent session)

Financial Aid Insight and UpdatesHigher education costs continue to be an area of concern for students and families. Learn from a panel of experienced financial aid administrators from private and public colleges and universities about important updates and timelines associated with the financial aid process. Help demystify the method for which aid is calculated in order to serve as a support system for students and their families about available aid and methods for financing their education.Presenters:Anne-Marie Caruso, Director of Financial Aid, Wentworth Institute of TechnologyAmy Stewart, Associate Director of Financial Aid, Salem State UniversityKimberlee Straceski, Senior Financial Aid Counselor, Holyoke Community College

(Continued on next page)

8

Reverse College DayEvents & Sessions2:25–3:25 p.m. Session D Salon IV(concurrent session)

Community College Transfer - An Overview of Transfer Agreements from Community Colleges to Four-Year Colleges & UniversitiesAs many as four out of five community college students in the United States intend on transferring to a four-year college, according to the College Board. Come learn about the exciting opportunities available to students who elect to begin at a community college and transition to a four-year college at a later point. Students can successfully transfer to a wide range of schools. Learn more about state articulation agreements and transfer to selective colleges, and everything in between.Presenters:Mark Broadbent, Coordinator of Transfer Affairs, Holyoke Community College Dawn Bryden, Associate Dean of Admissions, Bay Path University

3:30–4:30 p.m. Session E Salon IVCoalition for Access, Affordability, and SuccessThe Coalition represents more than 80 American higher education institutions that share a commitment to providing students with the best possible college experience, beginning with the college application process. Coalition schools offer an affordable education, promising low-cost, in-state tuition for residents of their state (for public schools) or meeting the full, demonstrated need of admitted domestic students (for privates). They also offer proven track records of student success, with graduation rates exceeding 70% at all Coalition schools. Counselors working with high school students have very many questions regarding the Coalition’s application. Join this session to hear from a panel of guests about the newest developments.Panel Host:Adam Sapp, Director of Admissions, Pomona College

4–6 p.m. President’s Welcome Reception AtriumAll RCD attendees and early NEACRAO conference arrivals are welcome at the President’s Welcome Reception on Wednesday evening. Debrief from the day, gear up for the conference to come, or just enjoy some refreshments and a beautiful view! Please see official welcome on page 3.

9

Wednesday, November 41:45–4:30 p.m. ................. Conference Registration and Check-in

Registration desk4–6 p.m. ............................ President’s Welcome Reception AtriumAll RCD participants and NEACRAO conference attendees are welcome to attend! Debrief from the day or gear up for the conference. Please see official welcome on page 3.

Thursday, November 57:30 a.m.–12 p.m.; .......... Conference Registration and Check-in2–4 p.m. Registration desk8 a.m.–5 p.m. ................... Exhibit Hall Open See exhibitor list on pages 21-25.8 a.m. ................................. Welcome Breakfast for New or Newish Attendees Salon IIINew to the NEACRAO conference? Come join past presidents, veterans of the conference, and other newbies for an introduction to the conference and great networking opportunity.8 a.m. ........................................ Coffee and Breakfast Refreshments

Atrium9–10 a.m. .................................. Session 1 See session descriptions and locations on pages 12-13.10 a.m. ...................................... Break10:30 a.m.–12 p.m .................. Session 2 See session descriptions and locations on pages 13-14.12:15 p.m. ................................. Luncheon and Keynote Speaker

Salon III & IVJoin us for the annual business meeting of NEACRAO, including departure of officers and election of new officers, awards for exemplary service, and greetings and information from AACRAO. Enjoy learning about time leadership from Debbie Lyn Toomey, RN! See page 11 for Debbie’s bio and keynote description.

(Continued on next page)

Conference Scheduleat-a-Glance

Thank you to our platinum sponsor, College Scheduler, for the luncheon and for their commitment to improving the student scheduling experience, one schedule at a time.

10

Thursday, November 5 (continued)2–5 p.m. ............................ Professional headshots for your LinkedIn profile A photographer will be set up for conference attendees who want to have their professional headshot photo taken for their LinkedIn profile. This is offered as a service for conference attendees at no charge. Intrepid2:15–3:15 p.m. ................. Session 3 See session descriptions and locations on pages 14-15.3:15–3:45 p.m. ................. Break3:45–4:45 p.m. ................. Session 4 See session descriptions and locations on pages 16-17.5–5:45 p.m. ...................... Exhibitor Presentations See session descriptions and locations on pages 17-18.9 p.m. ................................ Evening Entertainment “NEACRAO After Dark” See page 25 for information. Salon IV

Friday, November 67–8 a.m. ............................ Executive Council Breakfast and Meeting

Columbia8–10 a.m. ......................... Conference Registration and Check-in

Registration desk8–9:15 a.m. ...................... Breakfast/Speaker and 50/50 Raffle Atrium9:15 a.m.–12 p.m. .......... Exhibitors Open See exhibitor list on pages 21-25.9:15–10:15 a.m. .............. Session 5 See session descriptions and locations on pages 18-19.10:15 a.m. ........................ Break10:30–11:30 a.m. ............ Session 6 See session descriptions and locations on page 19.11:45 a.m.–12:45 p.m. ... President’s Closing Remarks and Exhibitor Raffle Atrium

Conference Scheduleat-a-Glance

11

Debbie Lyn Toomey, RNDebbie Lyn Toomey RN, a “Health & Happiness Specialist™” and founder of Ultimate Healing Journey knows about the challenges that women of today face. She has lived it and witnessed it in others.As a nurse for over 25 years, Debbie has taken care of hundreds of smart and successful women with stress-related ailments whose conditions eventually worsened due to lack of time dedicated to self-care and living true to their own desires. Debbie established Ultimate Healing Journey, as the vehicle to deliver her overarching message of living the best life by taking the time to tune into and follow the wisdom of your heart; leading you to the ultimate form of success. Through Ultimate Healing Journey, she shares her personal success stories along with solid scientific data to deliver powerful information that will transform the woman of today into the wonder woman that she truly is. Debbie is committed to helping busy women by teaching them practical knowledge and skills sets that will best guide them to the road of a balanced, healthy, and harmonious life.

Conference Keynote SpeakerTime management is out.

Time leadership is in!Time is an intangible commodity that leaves so many people wondering how to handle it. Don’t just manage your time–lead with it! With “time leadership,” today’s busy professionals can take the lead in their day by doing small and practical techniques that will cultivate positive habits to increase clarity, boost productivity, and add more meaning into full schedules. Come see how you can eliminate the old concept of “time management” by replacing it with effective “time leadership.”

12

Conference Session DescriptionsSession One DescriptionsSession 1: Thursday, November 5, 9–10 a.m.1A: Do You Want to Manage or Lead? Weatherly

Come to this workshop for an overview of four of the main components that may be separating you from being a good leader. We will discuss how to hold an effective meeting where ideas are shared, rather than tasks distributed; team building; holding trainings that are effective; and leadership development. It all begins with respect and working from people’s strengths.Presenter:Colleen Walsh, Director of Student and Alumni Services, Lawrence Memorial/Regis College

1B: Understanding Admissions Better Columbia

Admissions is not just a science; it’s also an art form. With shifting demographics and a general arms race among colleges and universities, you now have a complex landscape in which admissions offices try to recruit students.Presenters:Mary E. Dunn, Ed.D, Asst. Dean of Undergraduate Admissions, Salem State University

Karen Schedin Scola, Vice President for Enrollment Management, Rivier University

1C: Summer Workshop in Review (for those who missed and those who want to follow up) Enterprise

This session will provide an opportunity for the Summer Workshop attendees to continue the discussion and for those who missed it this summer to get involved, too! In this session we will review strategies for bringing your “A Game” to work and for inspiring the best in others. We will review stress management skills, positive communication techniques, and leadership skills for any level of leader.

Presenters: Mike Burke, Registrar, Faculty of Arts & Sciences, Harvard University

Ari Kaufman, Associate Registrar-Operations, Berklee College of Music

Bryn Nowell, Senior Admissions Counselor, Holyoke Community College

1D: Course Scheduling—Who’s on First? Courageous

We all have favorite parts of our job as well as areas that we dread. For the sake of discussion, let’s compromise and say that the preparation of a course schedule falls somewhere in between. It’s an opportunity to interact with department chairs and impact creating optimal course delivery scenarios, assuring that students have access to a variety of courses distributed throughout the day. On the flip side, there is an unnamed contingent who wants to deliver courses in a manner, location, and time frame that best suits them. That said, we all face issues concerning the building of a schedule

13

Conference Session Descriptionsincluding the determination of time slot allotment, room ownership, faculty and department preferences, the prioritization of space, time, technology, and room type.Presenter: Keith Ingalls, Registrar, Springfield College

1E: The FUNdamentals of FERPA and More Freedom

Join Steve McDonald, NEACRAO’s resident FERPA expert, for a presentation on the structure and most significant provisions of FERPA, latest guidance, and proposed amendments. It’s the law that we would like to forget about (and sometimes do) but that affects virtually every facet of our work. Whether you’re a FERPA newbie or a FERPA maven, and regardless of what office you work in, there is something for you in this session. As always, your questions, concerns, and experiences (good, bad, and especially bizarre) are welcome.

Presenter: Steven McDonald, General Counsel, Rhode Island School of Design

Session Two DescriptionsSession 2: Thursday, November 5, 10:30 a.m.–12 p.m.

2A: Hiring to Fill a Void, Not a Position Columbia

There is more to the hiring process than just posting an ad, picking out

a few good resumes, interviewing several people, and making an offer. It is a process that requires some planning if one wants to make the best hire possible. Learn how to manage the first interview to reveal each candidate’s skill sets, personality type, and attitude. Find expert tips on legal reference checks and how to use the information to inform your final decision. Come to this session prepared to interact with others and pick up a packet of sample hiring documents so you don’t have to start from scratch.Presenter: Dr. Jacquelyn Elliott, Marion Military Institute, Marion, Alabama

2B: Implementing a CRM (Customer Relationship Management) Solution Freedom

This session will cover the search and selection process as well as the implementation process of a CRM. Learn how to select a CRM that is right for your needs and then how to make it and your team work together toward success.Presenter: Eduardo Valenzuela, Director of Admissions Technology & Operations, Salem State University

2C: Leveraging LinkedIn for Career Success Enterprise

LinkedIn is the world’s largest professional networking platform and a powerful resource for employers and professionals. This session will help you learn to create

14

a powerful LinkedIn profile that will best represent your skills and experiences. We will also look at how to effectively leverage the site’s many features to maximize your networking opportunities, conduct research, stay current on industry trends, and benefit your career management strategy.Presenter: Bryn Panee Burkhart, Associate Director and Alumni Career Advisor, MIT Sloan School of Management

2D: Best Strategies for Working with Helicopter and Velcro Parents Weatherly

In this session, we will explore the ever-increasing participation of parents in the higher education experience. While some seem to hover around their students and are referred to as “helicopter parents”, there are also those that cling more tightly, inspiring the newer term “velcro parents”. We will discuss various contributors to this phenomenon and will also share strategies for partnering with parents in meaningful and effective ways. Privacy laws, including HIPAA and FERPA, will be discussed as they relate to the confidentiality of student records.Presenters: Bryan Boppert, Associate Director of the Student Navigation Center, Salem State University

Bryn Nowell, Senior Admissions Counselor, Holyoke Community College

Antoine Blalark, Assistant Registrar, MGH Institute of Health Professions

Alice Falcone, Registrar, Gordon College

Holly Fitzpatrick, Registrar, Greenfield Community College

2E: The Law and Lawyers: An Owner’s Manual Courageous

Increasingly, an understanding of law and the legal system is needed to manage day-to-day work. This session will provide some basic background to help you navigate your way through the growing legal thicket generally, delve a little deeper into how to deal successfully with contracts, and discuss the process—and pleasures—of working with lawyers.Presenter: Steven McDonald, General Counsel, Rhode Island School of Design

Session Three DescriptionsSession 3: Thursday, November 5, 2:15–3:15 p.m.

3A: Organizational Skills and Planning for Your Year Freedom

Are emails, tasks, and multiple priorities taking over your productivity? If endless interruptions and an inability to feel like you are getting anything done plagues you—then this workshop is for you! We will explore strategies to organize your day, your work week, and your academic year. Think it’s impossible? Think again! There is an organizational method that will

Conference Session Descriptions

15

Conference Session Descriptionswork for you; it takes time and most importantly discipline. After one month you will be bragging to your friends that your inbox is down to zero emails!Presenter: Colleen Walsh, Director of Student and Alumni Services, Lawrence Memorial/Regis College

3B: Baby Boomers, X, Y & Beyond: Managing the Generations Weatherly

This session will explore the challenges of managing multiple generations in a constantly changing higher education environment. It will explain how each generation has its own work style shaped by key life events and examine how to leverage strengths through adaptive management practices.Presenter: Joseph Wolk, Associate Registrar, Massasoit Community College

3C: Supporting Our Student Veterans Columbia

Since 9/11, over two million men and women have served in the military. Nearly 80% of those have served in a combat zone or actually been in combat. About 50% of those who saw combat come home with psychical, emotional, or psychological injuries. These issues are roadblocks for success in higher education. Many veterans start college; many do not finish. How can we help veterans to learn the life and coping skills they need to succeed in education? This session reviews important skills veterans need

to successfully reintegrate into the civilian world.Presenter: Robert Mayer, Director of Veteran Services, Mount Wachusett Community College

3D: How Is the Explosion of Online Education Impacting On-campus Pedagogy and Facilities? Enterprise With the rise of MOOCs, SPOCs, DOCCs, and other innovations, how is the classroom experience changing on campus? Are these technologies and initiatives impacting in-person education? Come for a discussion of the latest trends in the classroom and on campus as a result of the open, online education movement. We will explore recent trends and actual impacts to traditional instruction, curriculum, and pedagogy.Presenter: Mike Burke, Registrar, Faculty of Arts & Sciences, Harvard University

3E: Enterprise Systems Roundtable Courageous

Sit with other users of your enterprise systems to discuss your experiences. This session provides enterprise system users (Banner, Colleague, Jenzabar, PeopleSoft, PowerCampus, etc.) a chance to sit down with other users to share tips, tricks and issues.Facilitator: Ari Kaufman, Associate Registrar-Operations, Berklee College of Music

16

Session Four DescriptionsSession 4: Thursday, November 5, 3:45–4:45 p.m.

4A: Presenting with Confidence Courageous

In the workplace, communicating well is essential. For many people, the very idea of giving a presentation induces terror. For others, it may just be a case of butterflies in the stomach. Whatever your comfort level, this session will give you solutions for overcoming or dealing with the fear of speaking in public. And once you do present, you don’t want folks snoozing during your presentation! So, we will also address the elements that make a presentation engaging and that hold the interest of your attendees. This session will give you the tools you need to present dynamically and with confidence.Presenter: Mary Meserve, Registrar, Bates College

4B: Creating a Caring Community on Your Campus Weatherly

A Caring Community is one that supports the emotional, psychological and physical health of members of the university community. This initiative would be designed to work in concert with other university resources. Creating a Caring Community would take into consideration the current climate of the institution and develop goals to become a more compassionate

place to work, live, and thrive. Presentation components will include: current climate assessment, key stakeholders, initiative development, rollout plan, website development, exemplar programs for guidance, and program evaluation procedure and guidelines.Presenter: Jennifer Hammond, Information Technologist, University of New Hampshire

4C: International Credential Evaluation Columbia

The college market is shrinking in the US, so if you are looking to expand your international student base, you need to develop expertise in credential evaluation and know what to look for to ensure appropriate crediting and to avoid fraud.Presenters: Jeff Petrucci, Associate Executive Director, International Initiatives, AACRAO (retired)

Dale Gough, Director, International Education Services, AACRAO

4D: Reverse Transfer Enterprise

The reverse transfer movement is growing, and it calls on cooperation from both the receiving and sending institutions. What role might the National Student Clearinghouse and other agencies play in the reverse transfer movement?Presenter: Wayne Burton, New Hampshire State Representative; former president of North Shore Community College


17

Conference Session Descriptions4E: Survey Says: Leveraging the Tools You Have to Implement Change Freedom

Does your institution have complicated, opaque processes that make it hard for students, faculty, staff, and the public to navigate your procedures? Is new policy demanding action but budgets are tight? Learn how Bowdoin College’s Registrar’s Office found creative ways to use existing tools, leveraging programs such as Qualtrics, Ensemble, Cognos, and Excel to clarify and simplify processes while managing communications.Presenter: Martina Duncan, Registrar, Bowdoin College

Cassaundra Harris, Assistant Registrar, Bowdoin College

Exhibitor Presentation DescriptionsThursday, November 5,5–5:45 p.m.Parchment: Extending the Credential; Empowering the Learner Weatherly

At its core, Parchment believes that credentials matter. To senders, issuing credentials is their mission and charter. To receivers, in order to evaluate and provide entry to the next opportunity. And to students, who seek to better their life and circumstance through education. Parchment’s platform empowers both administrators and learners. Come learn about the

future of eTranscript and credential management including features such as mobile support, automation without IT involvement, and ordering and fulfillment for eDiplomas and other official documents. Presenter: Leah Spitz, Regional Manager, HE Solutions

College Scheduler: Perfect Schedules Are Just the Beginning: Support Students, Advising, Orientation, and Enrollment Management Columbia

Imagine the smoothest registration your institution has ever experienced, with benefits for Advising, Orientation staff, and the Registrar’s office. College Scheduler will demonstrate how one solution can alleviate student frustration, provide administration with critical course demand data, increase advising efficiency, and streamline orientation. Used by over 2,000,000 students at 160+ colleges and universities, including University of Connecticut and Salem State University, come learn about the future of registration today!Presenter: Joe Jolesch, Account Executive, College Scheduler, LLC

CourseLeaf by Leepfrog: Leep Your Catalog and Curriculum Process into the 21st Century with CourseLeaf Freedom

Johnson & Wales University will share their institution’s motivation and objectives for change; project leadership and decision making;

18

CourseLeaf benefits; and best practices with lessons learned for schools interested in improving their catalog and curriculum to better serve their students. Join our presentation and learn more! Presenters: Cheryl Shatz, Director of Curriculum Systems Management, Johnson & Wales UniversityShari Friedman, Account Executive, CourseLeaf from Leepfrog Technologies

Session Five DescriptionsSession 5: Friday, November 6, 9:15–10:15 a.m.5A: One-Stop Case Study Weatherly

This session will look at the creation and first year of a one-stop student service center. It will explore the ups and downs and everything in between.

Presenter: Bryan Boppert, Associate Director of the Student Navigation Center, Salem State University

5B: Admissions Roundtable CourageousThis session will be a roundtable discussion of what trends and topic admissions staff are facing and would like to talk about.

Presenter: Karen Schedin Scola, Vice President for Enrollment Management, Rivier University

5C: On Being a Registrar Freedom

Are you sure you want to be a registrar? Join a panel discussion to hear what the role is really like, what it takes to get hired, and what can you do to prepare for advancement in this field. The panel will include registrars from a variety of school types and sizes.Presenters: Alice Falcone, Registrar, Gordon CollegeHolly Fitzpatrick, Registrar, Greenfield Community College

5D: Making DegreeWorks Work for You Enterprise

Are you thinking about implementing DegreeWorks or want to extend your current functionality? Come to this session to hear some pro-tips from people who have implemented successfully. Learn about preparing your campus leadership, faculty, and students for change and gaining buy-in.Presenters: Liz Smith, Coordinator of Transfer Credit, In-state Status, Withdrawals, and Leave of Absence, University of New Hampshire

Katie Walo, Associate Registrar, Massasoit Community College

Mary Meserve, Registrar, Bates College

5E: Getting Involved in NEACRAO–Come on Aboard! Columbia

This professional association is only as strong as we make it. Attend this session to learn how you can get involved in this


19

great organization. There are numerous ways to engage and the association thrives when its members contribute their creativity, fellowship, professional expertise, and a little bit of time. It’s fun and it’s another way to expand your professional network and to challenge yourself. Our panel will include members who have served in various capacities (including newer members and veterans).

Presenters: Members of NEACRAO’s Executive Board

Session Six DescriptionsSession 6: Friday, November 6, 10:30–11:30 a.m.

6A: Registrar’s Roundtable/Open Forum Freedom

When you come up with a new idea or want to change a current process, what direction do you often get from above? “What’s everyone else doing?” Well, this is the place to come to find that elusive answer. Always popular, always a favorite! This will be an open forum for discussion of issues or current topics concerning the policies and practices in a registrar or records office. Topics will depend on interests of attendees, but may include compliance with regulations, best practices, helpful hints or tips, distribution of responsibilities, outsourcing options, etc. Bring your questions or concerns and share your experience, or simply absorb the conversation.

Conference Session DescriptionsFacilitator: Holly Fitzpatrick, Registrar, Greenfield Community College

6B: Explaining Enrollment Management as It Relates to the World of Higher Education Columbia

This session will explain the what Enrollment Management is and how it relates to the world of higher education and how it can help improve students graduation rates and other aspects of students success at your school.Presenter: Ryan Forsythe, Vice President of Enrollment Management, Worcester State University

6C: Student Records: The Importance of Offering Preferred Names, Gender Markers, and Pronouns Weatherly

As offices that collect and store student information, registrars and admissions offices play a vital role in creating an inclusive campus environment. Offering students the ability to record preferred names and gender pronouns ensures that our constituents will be able to live authentically. This session will explain the rationale for expanding this service on your campus as well as provide practical considerations for implementation. Join the discussion to learn from your colleagues about best practices and avoiding potential snags.

Presenters: Dr. Van Bailey, Director of the Office of BGLTQ Student Life, Harvard CollegeMike Burke, Registrar, Faculty of Arts & Sciences, Harvard University

20

Special Events!Reverse College Day Luncheon and Raffle AtriumWednesday, November 4, 12:15 p.m.College/university staff, bring something to donate from your school! Tote bags, mugs, sweatshirts, hats, notepads, pens, etc. College memorabilia will be raffled off to the high school counselors to promote college institutions in high schools!

President’s Welcome Reception AtriumWednesday, November 4, 4–6 p.m.A way to start the conference off right! Enjoy hors d’oeuvres and chatting? Attend this event to network with other admissions and registrar personnel. New to the NEACRAO conference or haven’t attended in a few years? This is a great way to get your foot in the door and meet some people you’ll be spending the next couple days with! See the official welcome on page 3.

LinkedIn Photos IntrepidThursday, November 5, 2–5 p.m.A photographer will be set up for conference attendees who want to have their professional headshot photo taken for their LinkedIn profile. This is offered as a service for conference attendees at no charge.

Thursday Evening Entertainment Salon IVThursday, November 5, 9 p.m.Join us Thursday evening after dinner for some music, cocktails, coffee, dessert, DJ, dancing, and fun! $10 per person.

50/50 Raffle Benefitting the George Coleman Scholarship Fund AtriumFriday, November 6, during breakfast, 8–9:15 a.m.Donate to the NEACRAO scholarship fund to benefit students. Half of the money collected will go home with one lucky winner.

President’s Closing Remarks & Exhibitor Conference Raffle AtriumFriday, November 6, 11:45 a.m.Join us to officially end the 68th NEACRAO Annual Conference with a bang! Hear the president’s closing address to all attendees and stick around for some fabulous prizes!

Thank you to our matching scholarship sponsor, Leepfrog, for the raffle and for their ongoing commitment of helping students pursue their academic dream.

21

Conference Exhibitors

College Scheduler LLC provides a web-based schedule planner for use by students at institutions using Banner, Colleague, PeopleSoft, Jenzabar, Homegrown and other Student Information Systems. College Scheduler automates the manual pen & paper process and presents the student with every possible schedule option that is open and able to be registered for RIGHT NOW. Increased enrollment credit hours, increased on-time graduation and time savings in the academic advising office are just a few of the additional benefits we provide your institution!www.collegescheduler.com

CollegeNET improves efficiencies and communication for higher education with advanced web-based technologies that support admissions, class and event scheduling, space and resource management, course evaluation, and alumni relations. See us at NEACRAO 2015 to learn more about our exceptional online services. Innovation, Efficiency, Balance – Accomplish More, Consume Less.www.collegenet.com

CourseLeaf Catalog by Leepfrog builds the exact catalog you want. Efficiently. CourseLeaf Catalog (CAT) is a proven, comprehensive Catalog Management System with a powerful native workflow engine. It is specifically designed to manage processes for colleges and universities by incorporating flexible workflows with easy data entry and editing capabilities.www.leepfrog.com/courseleaf

Credentials Solutions offers streamlined, fully-developed technology solutions to a wide variety of academic and municipal institutions. We specialize in identifying time- and labor-intensive administrative processes and replacing those with simplified online experiences. Users get the results they want faster and easier, and our client institutions reduce clerical needs and costs. Best of all, Credentials Solutions provides these services at little or no cost to our clients; typically, most research, development, and maintenance costs are covered by end user convenience fees. www.credentialssolutions.com

22


DIGARC leads the way with expertly built catalog and curriculum solutions backed by “crazy responsive” customer care. Its Acalog™ e-catalog platform, honed with experience since 2001, engages students and saves time for editors. Working seamlessly with Acalog, Curriculog™ streamlines approval processes that used to move at the speed of paper.www.digarc.com

Founded in 1914, Johnson & Wales University is a private, nonprofit, accredited institution with more than 16,000 graduate, undergraduate and online students at its four campuses in Providence, R.I.; North Miami, Fla.; Denver, Colo.; and Charlotte, N.C. An innovative educational leader, the university offers degree programs in arts and sciences, business, culinary arts, education, nutrition, hospitality, physician assistant studies, engineering and

design. Our Doctoral of Education (EdD) in Educational Leadership, one of New England’s premier educational leadership programs, offers a cohort-based model of instruction with two distinct tracks: Elementary/Secondary and Higher Education, each focusing on the creation and use of knowledge to impact one’s education practice. Since its inception, more than 220 doctorates have been awarded.www.jwu.edu

Konica Minolta provides Scanning and Document Management Software and Services to help companies save time and money. With over 41,000 worldwide employees and cutting-edge research programs, Konica Minolta Business Solutions, U.S.A., Inc., is a leader in enterprise content management, technology optimization and cloud services. Recognized for seven consecutive years as a #1 Brand for Customer Loyalty by Brand Keys, clients trust Konica Minolta to help them envision how they can achieve their goals and deliver innovative solutions to give shape to their ideas.www.amsimaging.com

23


Founded in 1993 by the higher education community, the National Student Clearinghouse® relieves the administrative burdens and costs related to student data reporting and exchange.We are a 501(c)(6) nonprofit and nongovernmental organization and the leading provider of educational reporting, data exchange, verification, and research services. Our work—performed in a trusted, secure and private environment—provides numerous time- and cost-saving benefits to students, schools, administrators, and requestors.More than 3,600 colleges and universities participate in the Clearinghouse, reporting enrollment and degree information to us regularly throughout the yearParticipants enroll 98% of all students in public and private U.S. institutionsOur free and low-cost services save higher education institutions over $750 million annually.www.studentclearinghouse.org

Paradigm Inc. is a full-service diploma and diploma cover company that specializes in the printing and direct mailing of documents straight to students. In addition, we are the home of the Certified Electronic Diploma (CeDiploma) a transactional document that provides the student with an alternative to the transcript, allowing the recipient, from employers, Governments and Embassies to independently validate the document. We offer a simple, quick and stress free service which will save you valuable time, space and labor. With exceptional customer service, 10 day turnaround times, superb accuracy, simple on-line ordering system and competitive pricing why not switch today?www.paradigm-corp.com

24

Parchment’s mission is to turn credentials into opportunities. We help learners, educators, associations and employers securely send and receive education credentials online, in simple and insightful ways.At Parchment, we build a virtual bridge to connect learners, educational institutions, associations and employers who rely on education credentials. The Parchment platform has helped millions of people and thousands of schools and universities to exchange more than 12 million transcripts and other credentials globally.We make the process simpler, secure and more transparent for everyone.www.parchment.com

SCRIP-SAFE is a global leader for innovative document security solutions for both paper and electronic records. We provide secured electronic delivery of transcripts, 24/7 online transcript ordering services, desktop diploma printing software and custom foil printed diploma paper. Plus, we’ve completed our 22nd year printing

Conference Exhibitorssecure transcript paper for more than 1,800 customers annually. Our eSCRIP-SAFE® Global Electronic Delivery Network is growing daily and includes over 1200 schools and organizations worldwide. SCRIP-SAFE has two unique services - Transcripts on Demand-Elite & Diplomas on Demand-Elite - both of which provide full-service transcript and diploma fulfillment.www.scrip-safe.com

SmartCatalog IQ is a breakthrough in academic information solutions. IQ manages catalogs, curriculum approval processes, syllabi and transfer credit evaluation, all while integrating with student information systems. IQ includes e-mail notifications, and online curriculum proposal forms. Web catalogs are ADA compliant and searchable – all in one easy-to-use, web-based solution backed by legendary customer service.www.academiccatalog.com

SEAtS Software, the Student Success Platform, pulls in all your student engagement interactions

25

from across multiple channels into a single, clean interface. This allows you to seamlessly analyse and act on these signals helping students to achieve their true potential. SEAtS unified cloud platform allows your team to embed a laser focus on student and organisational success into your institutions culture. www.seatssoftware.com

Join us Thursday evening at 9 p.m. in Salon IV for cocktails, coffee, and dessert, as well as a DJ and dancing.

Relax after a busy day and have some fun! $10 per person.


26

Katherine E. Hilliker, Boston UniversityJordan R. Scobie, Middlebury CollegeKatherine McCraw, Williams CollegeRobert E. Hewes, Massachusetts Institute of TechnologyGenevieve R. Pratt, Mount Holyoke CollegePercy F. Crane, University of MaineMilton E. Noble, Brown UniversityM. Elizabeth Hood, Willimantic State CollegeDonald Oliver, Boston UniversityHelen B. Johnson, Bowdoin CollegeFranklin O. Fingle, University of ConnecticutOlga E. Ellis, Springfield CollegeRudolph M. Morris, Northeastern UniversityThomas A. Garrett, Assumption CollegeHarry R. Carroll, University of New HampshireJames W. Eastwood, University of Rhode IslandCharles W. Duhig, Brandeis UniversityV. Rev. Royal J. Gardner, O.P., Providence CollegeWilliam H. Lammers, Springfield CollegeJohn W. Vlandis, University of ConnecticutAthena Pappas, Worcester Polytechnic InstituteGilbert C. Garland, Northeastern UniversityJames A. Harmon, University of Maine at OronoRobert F. Grose, Amherst CollegeEugene A. Savage, University of New HampshireCorinne Elliott, Goddard CollegeMyron D. Hager, Westbrook CollegeFlorence S. Kimball, Mount Holyoke CollegeLeslie L. LaFond, Western Connecticut State CollegeGeorge L. Coleman II, Colby CollegeJohn S. Foley, Rhode Island CollegeJohn F. Collins, Jr., University of Maine at OronoDonald E. Healy, St. Anselm CollegeGeorge C. Howard, Williams CollegeMary Elisabeth Randall, University of Maine at AugustaEileen Tosney, College of the Holy Cross

William R. Bates, Boston UniversityMary A. Hefron, Suffolk UniversityMaureen A. McNamara, St. Michael’s CollegeAdriana Farella, University of Massachusetts BostonJ. Anthony McLaughlin, University of Maine at FarmingtonPaul Fistori, University of Massachusetts DartmouthDavid Taggart, University of Rhode IslandLouise Lonabocker, Boston CollegeHeather C. Smith, Community College of Rhode IslandJames R. Regan, Massachusetts Bay Community CollegeKeith D. Rabine, Massachusetts Maritime AcademyDorothy M. Lauria, Quinnipiac UniversityKathleen Teehan, University of Massachusetts BostonJoseph P. DiMaria, Community College of Rhode IslandBrian P. Murphy, Stonehill CollegeDeborah J. Aiken, Community College of Rhode IslandHazel Doak, University of Maine FarmingtonKathy Ryan, University of Massachusetts AmherstCharles R. Toomajian Jr., Williams CollegeWalter F. Caffey III, Suffolk UniversityMark R. Powers, Framingham State CollegeDonna Campbell, Post UniversityMeredith Braz, Dartmouth CollegePatrick Sullivan, University of Massachusetts AmherstIrene Rios, Albertus MagnusKathy Posey, Bennington CollegePatti Stimpson, University of New HampshireDonald Dykes, US Coast Guard AcademyMary Meserve, Bates CollegeMarcia Rosbury-Henne, Holyoke Community College

Past Presidents

27

Executive Board & Committees2014-2015 Executive Board

PresidentKaren Schedin Scola, Rivier University

President-ElectAri Kaufman, Berklee College of Music

Past PresidentMarcia Rosbury-Henne, Mount Wachusett Community College

Vice President of Admissions/Enrollment ManagementBryan Boppert, Salem State University

Vice President of College Admissions/HS RelationsKeiko Broomhead, Wentworth Institute of Technology

Vice President of Professional DevelopmentLauren Haley, Plymouth State University

Vice President of Registrar and RecordsMike Burke, Harvard University

Archivist/ParliamentarianMary Meserve, Bates College

Association Editor and Web ManagerKeith Ingalls, Springfield College

SecretaryTara Walor, MIT Sloan School of Management

TreasurerHolly Fitzpatrick, Greenfield Community College

2015 Annual Conference Co-Chairs

ExhibitsTrisha Amaral, University of Massachusetts Amherst

Local ArrangementsHattie Kerwin Derrick, Lawrence Memorial/Regis College Lori Pendleton, Charter Oak State College

ProgramKatherine Walo, Massasoit Community College

RegistrationD. Antoine Blalark, MGH Institute of Health Professions Sandra Stevens, University of Hartford

Reverse College DayValerie Leclair, Rivier University Bryn Nowell, Holyoke Community College

-------------

Very special thanks to Massasoit Community College for the marketing and program materials.Thank you!

-------------

Interested in participating in a NEACRAO committee? Questions or concerns?

Contact us!neacrao.org

neacrao.org/about/contact-us

Welcome to the beautiful

Newport Marriottfor another informative NEACRAO conference in scenic Newport, RI.

Documents

NEACRAO 2015 Day Program FINAL