NBP Report Waqas77

8/4/2019 NBP Report Waqas77

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NBP SERVICES

DEMAND DRAFTS

If you are looking for a safe, speedy and reliable way to transfer money, you cannow purchase NBPs Demand Drafts at very reasonable rates. Any personwhether an account holder of the bank or not, can purchase a Demand Draftfrom a bank branch.If you are looking for a safe, speedy and reliable way to transfer money, you can nowpurchase NBPs Demand Drafts at very reasonable rates. Any person whether an account

holder of the bank or not, can purchase a Demand Draft from a bank branch.

SWIFT SYSTEM

The SWIFT system (Society for Worldwide Inter bank FinancialTelecommunication) has been introduced for speedy services in the area ofhome remittances. The system has built-in features of computerized test keys,which eliminates the manual application of tests that often cause delay in thepayment of home remittances. The SWIFT Center is operational at NationalBank of Pakistan with a universal access number NBP-APKKA. All NBPoverseas branches and overseas correspondents (over 450) are drawing

remittances through SWIFT.Using the NBP network of branches, you can safely and speedily transfer moneyfor our business and personal needs.

LETTERS OF CREDIT

NBP is committed to offering its business customers the widest range of optionsin the area of money transfer. If you are a commercial enterprise then our Letter

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of Credit service is just what you are looking for. With competitive rates, security,and ease of transaction, NBP Letters of Credit are the best way to do yourbusiness transactions.

TRAVELER'S CHEQUE

Negotiability:Pak Rupees Travelers Cheques are anegotiable instrument

Validity: There is no restriction on the period of validity

Availability: At 700 branches of NBP all over the country

Encashment: At all 400 branches of NBP

Limitation: No limit on purchase

Safety:NBP Travelers Cheques are the safest way tocarry our money

PAY ORDER

NBP provides another reason to transfer your money using our facilities. Ourpay orders are a secure and easy way to move your money from one place toanother. And, as usual, our charges for this service are extremely competitive.

MAIL TRANSFERS

Move your money safely and quickly using NBP Mail Transfer service. And wealso offer the most competitive rates in the market.

FOREIGN REMITTANCES

To facilitate its customers in the area of Home Remittances, National Bank ofPakistan has taken a number of measures to:

Increase home remittances through the banking system Meet the SBP directives/instructions for timely and prompt delivery of

remittances to the beneficiaries

New Features:

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The existing system of home remittances has been revised/significantly improvedand well-trained field functionaries are posted to provide efficient and reliablehome remittance services to nonresident Pakistanis at 15 overseas branches ofthe Bank besides Pakistan International Bank (UK) Ltd., and Bank Al-Jazira,Saudi Arabia.

Zero Tariffs: NBP is providing home remittance services without anycharges.

Strict monitoring of the system is done to ensure the highest possiblesecurity.

Special courier services are hired for expeditious delivery of homeremittances to the beneficiaries.

SHORT TERM INVESTMENTS

NBP now offers excellent rates of profit on all its short term investment accounts.

Whether you are looking to invest for 3 months or 1 year, NBPs rates of profitare extremely attractive, along with the security and service only NBP canprovide

NATIONAL INCOME DAILY ACCOUNT (NIDA)

The scheme was launched in December 1995 to attract corporate customers. Itis a current account scheme and is part of the profit and loss system of accounts

in operation throughout the country.

Effective 23rd December 2004National Income Daily Account (NIDA)

Slab Rate

Rs. 2 Million & above but below Rs. 25 Million 1.00 %

Rs.25 Million & above but below Rs .50 Million 1.10 %

Rs.50 Million & above but below Rs.100 Million 1.30 %

Rs.100 Million & above but below Rs. 250 Million 1.50 %





Rs.5000 Million & above 2.75 %

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EQUITY INVESTMENTS

NBP has accelerated its activities in the stock market to improve its economicbase and restore investor confidence. The bank is now regarded as the mostactive and dominant player in the development of the stock market.

NBP is involved in the following:

Investment into the capital market Introduction of capital market accounts (under process)

NBPs involvement in capital markets is expected to increase its earnings, whichwould result in better returns offered to account holders

AGRICULTURAL FINANCE

NBP provides Agricultural Finance to solidify faith, commitment and pride offarmers who produce some of the best agricultural products in the World.

Agricultural Finance Services:

I Feed the World program, a new product, is introduced by NBP with the aimto help farmers maximize the per acre production with minimum of required

input. Select farms will be made role models for other farms and farmers tofollow, thus helping farmers across Pakistan to increase production.

Agricultural Credit:

The agricultural financing strategy of NBP is aimed at three main objectives:-

Providing reliable infrastructure for agricultural customers Help farmers utilize funds efficiently to further develop and achieve better

production Provide farmers an integrated package of credit with supplies of essential

inputs, technical knowledge, and supervision of farming.

Agricultural Credit (Medium Term):

Production and development Watercourse improvement

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Wells Farm power Development loans for tea plantation Fencing Solar energy

Farm Credit

Production Loans

Working Capital and Short Term Loans

Medium term loans and Capital Expenditure Financing

LOAN STRUCTURING AND SYNDICATION:

National Banks leadership in loan syndicating stems from ability to forge strong

relationships not only with borrowers but also with bank investors. Because weunderstand our syndicate partners asset criteria, we help borrowers meetsubstantial financing needs by enabling them to reach the banks most interestedin lending to their particular industry, geographic location and structure throughsyndicated debt offerings. Our syndication capabilities are complemented by ourown capital strength and by industry teams, who bring specialized knowledge tothe structure of a transaction.

CASH MANAGEMENT SERVICES:

With National Banks Cash Management Services (in process of being set up),

the customers sales collection will be channeled through vast network of NBPbranched spread across the country. This will enable the customer to managetheir companys total financial position right from your desktop computer. Theywill also be able to take advantage of our outstanding range of payment, ejection,liquidity and investment services. In fact, with NBP, youll be providedeverything, which takes to manage your cash flow more accurately.

INTERNATIONAL BANKING

National Bank of Pakistan is at the forefront of international banking in Pakistan

which is proven by the fact that NBP has its branches in all of the major financialcapitals of the world. Additionally, we have recently set up the FinancialInstitution Wing, which is placed under the Risk Management Group.

The role of the Financial Institution Wing is:-

To effectively manage NBPs exposure to foreign and domesticcorrespondence

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Manage the monetary aspect of NBPs relationship with thecorrespondents to support trade, treasury and other key business areas,thereby contributing to the banks profitability

Generation of incremental trade-finance business and revenues

NBP AND 1 LINK ATM NETWORK

NBP has joined 1 Link ATM Network, linking it to the endless ATM

Banking opportunities. 1Link is the ATM Network that works

for you. Today marks the formation of a formidable banking

technology network - 1 Link. Eleven banking powers bring NBP to

the largest nation wide ATM Network that provides reliable 24-Hours

access to cash. ATM Network supports transactions of following

banks: Bank Alfalah, Union Bank ,Allied Bank Limited ,Askari Bank,

Habib Bank, ABN Amro, Soneri Bank, Bank Al Habib, UBL, PICIC

commercial Bank at the following places:

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INTRODUCTION TO BRANCH

The NBP Moon Market branch is considered as most active and

productive branch at Moon Market Allama Iqbal Town, Lahore so far the

efficiency and business relations are concerned. By realizing this fact the

management has included this branch on its online system.

The bank is currently operating with an excellent deposit base and the

efficient staff category which are the back bone in improving the

branches performance and upgrading of its exchange department to

increase the bank's contacts with major customers like shops situated

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within the area while the branch is headed by a Manager guiding to

different functions operating within the branch and a sub manager

taking the responsibility of staff efficiency working in all the

department.

Whereas the branch is not completely equipped with modern furniture,

technology and but still has pleasant internal atmosphere which really

attract the customers to get easy feel during their dealing with the bank

especially in rush hours.

FIELDS OF ACTIVITIES

DEPARTMENTS AT NBP

The Departments functioning at NBP as briefed by its concerned

officers during the internship are:

1. General Banking Department

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2. Account Department.

3. Remittance Department.

4. Advances Department.

GENERAL BANKINGGeneral banking section consists of following sub sections:

Inquiry section

Inland Remittances

Deposits

Cash Department

Utility Bills

INQUIRY SECTION

Account opening

Issuing Cheque Book

Term Deposits

Travelers Cheque (TC)

ACCOUNT OPENING

Opening of a new account is like a contract between the bank, NBP

and customer which is guided by the people under Inquiry section.

The preliminary function of this section is to open various types of

accounts, by allotting them their Account numbers.

TYPES OF ACCOUNTS

Following types of accounts are opened

PLS ACCOUNT / PLS SAVING ACCOUNT

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These accounts are opened mainly by those customers

whose banking transactions are not frequent and numerous. Lower

and middle income groups, small traders, professionals, farmers

and other salaried classes usually make such deposits. Funds can

be deposited frequently through cash, cheques, demand drafts,

pay orders, telegraphic transfers and other such instruments.

The objective of the Bank is to keep such deposits and earn

maximum profit by investing the proceeds of the deposits, to help

small savers, to fulfill their business needs and to provide

assistance in uplifting the economy.

CURRENT ACCOUNT

These are running accounts opened by the individuals .They

deposits and withdrawals frequently cheques, demand drafts,

pay orders, etc drawn on the branch. Depositors deposit their

money and the Bank by accepting these deposits incurs the

obligation of paying all types of orders to the extent of the credit

balance in the depositors account. These deposits represent

current liabilities of the Bank. So the bank has to keep sufficient

funds in its hand to meet the requirements of the depositors of

these deposits.

SALIENT FEATURES

1. The minimum requirement for opening the account is Rs. 5000.

2. There is no limit for maximum deposit.

3. No limit of deposits and withdrawals is definite.

4. The deposits can be lodged in both local as well as foreign

currencies.

5. The deposits can be made by:

Individuals

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Sole proprietary concern

Partnership firm

Societies and clubs

Institutions

6. The bank collects cheques, demand drafts, etc. and pay all the

bills, cheques, pay orders, etc., on the behalf of its depositors.

7. The bank will not pay any sort of profit to the account holder.

8. After time of opening the account in the name of an individual.

The bank will record the name and address of the next of the

kin of the account holder as disclosed by him, who can be

contacted in the event if account remains inactive for more

than three years.

9. The bank would not require any prior permission from the

account holder for debiting his/her account for charging

expenses, fees, commission, mark-up etc arising out of any

dealing or services with the branch.

10. The account holder is expected to maintain a minimum

balance of Rs. 500 in his account or whatever the minimum

amount is prescribed for the purpose.

11. The banks now a day also provide the ATM card to account

holder for 24 hour cash services at annual charges.

12. Account statements are provided to the depositors mostly at

monthly/quarterly intervals or whenever is required by him.

BASIC REQUIREMENT OF OPENING AN ACCOUNTThe following are the basic requirements for opening an account:

1. Account Opening Form is filled by the customer as per

instructions specified on the form. This form records the

complete name and address of the account holder.

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2. CNIC Copy is attach with account opening form.

3. Passport size photographs are required .

4. Introducer is a person who provides the reference of the

individual who wants to open an account .Introducer must

be of the same bank that he must have an account

maintained in that bank. He is in a way providing guaranty

to the bank that he will not default. His signatures, name

and complete address are also taken along with that person

on the account opening form.

5. Signature specimen Card is also attached with Account

opening form with signatures of that individual that will be

used later for verification when he /she will come for

encashment of their cheques.

CHEQUE BOOK ISSUANCE

After fulfillment of all requirements for opening an account letter

of thanks are issued to both individual and introducer. Cheque

book is issued at the time when individual came along with that

letter. Account number that is also mentioned in the letter isthen get stamped on each and every flip of the cheque book.

TERM DEPOSITS

DSC and SSC are the certificateswhich are issued by the bank

under the condition that they will not be payable on demand, but

will be payable on a fixed or predetermined future time or date

so they are commonly known as term deposits.

TRAVELERS CHEQUE

Travelers cheque is an instrument that is acceptable against

money internationally .TC can be encashed anywhere where we

have bank account and later those TCs are presented again for

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clearing on which branch of national bank they are drawn. At

NBP Travelers cheque are issued in denominations of 5000,

10000, 50000 and 100000.At the time of issuing TC, a purchase

agreement is signed between depositor and bank.

DEPOSIT SECTION

This section is responsible for collecting cheques which are to paid

within city or outside of city for the purpose of clearing .This

clearing process get completed with in 3 days

CASH DEPARTMENT

Cash department is responsible for daily cash receipts and cash

payments of cash to general public and other services like:

1. Cash Payments

a. C/A

b. PLS(Saving)

2. Prize Bond Payments

3. Demand Notice Collection

4. Cash Receipts

UTILITY BILLS SECTION

With the aim of extending this service to the wider range of

customers, the number of NBP branches collecting utility bills (gas,

electricity, telephone) has been increased to a large number of

cities. So that the pubic would have easily access without getting

much trouble.

REMITTANCE DEPARTMENT

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Function of this department is to help in transferring of funds from one

place to another. Transfer of funds from foreign country to Pakistan

.i.e. all the payments send from outside country to Pakistan or Transfer

of funds from Pakistan to foreign country i.e. all the payments send to

outside country Pakistan through NBP.

Remittance department here consists of two major sections:

Local Remittance Foreign Remittance

Local Remittance

The term inland remittance means transfer of funds from one

branch to another with in the country though following bankinginstruments:

Demand Draft

Telegraph transfer

Mail transfer

Pay Order

Inland Bills

Agency agreement from other banks.

Foreign Remittance

The bank provides the facilities of foreign remittance to the

domestic residential and

foreigners to send money from one country to another.

Types of payments

Commercial Payments

Private payment/Family Remittances

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ADVANCES DEPARTMENT

Advances Department is lending loans to individuals Companies,

Corporations etc. for different purposes. It provides loans for agricultural

and industrial development. Its provides these types of finances:

Running Finance.

Demand Finance.

MY INTERNSHIP PROGRAMME

DURING TRANING IN NATIONAL BANK OF PAKISTAN

(MOON MARKET BRANCH ALLAMA IQBAL TOWN, LAHORE)

WORK DONE BY ME AT THE BRANCH

Major activities performed during my internship program are as follows:

ACCOUNT OPENNING DEPARTMENT:

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In this department, I gain the practical knowledge about opening account. This

department deals with opening current and saving account for its customers and all

matters regarding thereof. The customers opening current and saving accounts can be

categorized as following.

-Individual

-Firm

-Company

-Trust

-Staff

-Others

OPENING AN ACCOUNT

In order to open an account, first of all the customers have to fill a form prescribed by the

bank. The person is required to bring some reference or introduction for opening the

account. Introducer may be the person who has any account with NBP.

Some important information regarding introducer e.g. the name and account number of

the introducer is written on the space provided on the specimen signature card. Then in

order to find out whether he is a true introducer or not, a letter is sent to him thanking him

for this introduction so that anything wrong may come into notice.There are different

requirements for different types of accounts and accountholders.

DEPOSITS:

The procedure undertaken upon receiving deposits from the customers is as follows:

Examining the deposit slip to ensure that the name and the account

numbers are clearly indicated.

Counting the cash and cheques and agree the total with the amount on the

deposit slip.

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After that the pay in slip is validated for cash transaction and transfer and

clearing transfer as appropriate before the counterfoil is handed over to the

customer.

Cheques signed by directors, partners or employees of a company, drawn

in favour of them and credited in their account in the bank are to be

scrutinized.

WITHDRAWALS:

Cheques can withdraw amount. The withdrawals can be made only at the branch where

the account is maintained. The officer under his full signature authorizes all cash

withdrawals. No third party withdrawal is permitted. In current account, the bank does

not offer any interest. We can deposit or withdraw any amount during banking hours.

ISSUANCE OF CHEQUE BOOK:

The accountholders request for the new chequebook by presenting the requisition slips

along with the authority letter to the concerned office. His signatures are verified before

giving him a new chequebook. The presence of the accountholders is compulsory to get

a new chequebook.But if he sends a third person to get his chequebook then the

procedure is as follows; An authority letter is given to the third party by the accountholders.

The accountholders verify the signature of the third person on that authority letter.

The bank officer gets the signature of that third person to confirm whether he is the

same to whom the accountholder has sent.

The bank issues the new cheques book and authority letter is kept buy the bank.

CLEARING DEPARTMENT:In this department, I have worked for two weeks. Main branch receives the cheques from

all of its branches and makes the lots of these cheques again. Main branch sends these

cheques to the State Bank of Pakistan where a clearinghouse exits. In this clearinghouse

the representatives receive their cheques and go back to their bank's main branches. Then

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the main branch sends these cheques to their relevant branches where the validity of these

cheques is verified and the accounts of the relevant clients are affected.

The statement of clearing was submitted before 1.00 P.M. daily. The whole procedure of

clearing is completed within two days.

REMITTANCES DEPARTMENT:

I worked in this department for one week. This department deals in transfer of money

from one place to another or country by:

Demand drafts

Mail transfer

Telegraphic transfer

In this department internees are advised only to observe the working of transfer of money

from one place to another place of the country by the above modes of transferring money.

During my stay in this department I observed that how demands draft be issued. The

procedure is as follows.

First the bank receives a written request from the customer to issue a bank draft. The

written request is either in banks standard form or separate paper signed by the applicant

enclosed with cash or cheques covering the amount of the draft and other charges of the

bank.

While issuing a bank draft it is necessary that the draft should be free from alternations.

All the details must be written clearly in ink. After issuance a demand draft it is handed

over to the applicant and its advice containing the particulars of the draft is sent to drawer

branch with its necessary information and payment of the draft is making on its

presentation.

BILLS COLLECTION DEPARTMENT:

I spent one week of my training in bills collection department. Here I collected utility

bills like gas, electricity, water and telephone etc.

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RATIO ANALYSIS

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PROFITIBILITY RATIO.

LIQUIDITY RATIO.

SOLVENCY RATIO.

PERFORMANCE RATIO.

PROFITABILITY RATIO

1. MARGIN OF PROFIT :

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Net profit

= ------------------------------ x 100

Markup/Return/Interest Earned

2004 2003

6242929000

= ------------- x 100

20947333000

= 29.8%

4198103000

= ------------------- x 100

19452307000

= 21.58%

COMMENTS:

Profit is increasing with increase in total revenue, which shows that the profitability of

bank is increasing, which is good sign. Share of profit in total revenue is increasing,

showing the favorable trend.

2. RETURN ON DEPOSITS :

NET PROFIT

= --------------------------------- X 100

TOTAL DEPOSITS

2004 2003

6242929000

= ---------------- x 100

465571717000

=1.33%

4198103000

= ------------------- x 100

395492331000

= 1.06%

COMMENTS:

As return on deposits is increasing it is favorable trend. This shows that the profit margin

on deposits is increasing with increase in deposits the profit also increase but with greater

proportion.

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3. RETURN ON EQUITY :

NET PROFIT

= ----------------------- X 100

SHAREHOLDERS EQUITY

2004 2003

6242929000

= ----------------- x 100

25257284000

=24.7%

4198103000

= ------------------ x 100

1813389700

=23.15%

COMMENTS:

Return on equity is much increased in 2004 than the previous year, which indicated

beneficiary effect to the shareholder.

LIQUIDITY RATIO

1. WORKING CAPITAL :

=Current Asset Current Liabilities

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2004(in 000s) 2003(in 000s)

= 376186721 317399003

= 58787718

=274778189 247070371

= 27707818

COMMENTS:

Working capital increased which shows that there is an increase in current assets, which

is good indication.

2. CURRENT RATIO :

CURRENT ASSETS

= ----------------------------------

CURRENT LIABILITIES

2004 2003

376186721

= ------------------------

317399003

= 1.19:1

274778189

= ----------------------

247070371

= 1.11:1

COMMENTS:

Higher the ratio greater the ability to pay current liabilities which shows good liquidity

position.

3. ADVANCES TO TOTAL DEPOSITS :

ADVANCES

= ---------------------------

TOTAL DEPOSIT

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2004 2003

221443963

= -------------------

465571717

= 0.48

161265760

= --------------------

395492331

=0.41

COMMENTS:

As deposits show an increase, the advances also increased. Bank is now providing the

advances and loans to more customers as compared to previous year. This shows an

increase in area of activity of bank.

SOLVENCY RATIO

1. LONG TERM DEBT TO FIXED ASSETS RATIO :

LONG TERM DEBT

= ---------------------------------

FIXED ASSETS

2004 2003

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1108479000

= ----------------

9202969000

= 1.2:1

16569673000

= ---------------------

8939483000

= 1.85:1

COMMENTS:

It shows that the long-term debt of the bank in ratio to fixed assets decreases as compared

to previous years which is favourable.

2. RETURN ON TOTAL ASSETS :

NET PROFIT

AFTER TAX

= -------------------- X 100

TOTAL ASSETS

2004 2003

6242929000

= -------------- x 100

549740825000

= 1.14%

4198103000

= ---------------- x 100

468972322000

= 0.9%

COMMENTS:

Return on total assets increases in 2004 which is favourable for bank.

2. DEBT RATIO:

TOTAL LIABILITIES (other than equity)

= ----------------------------------------------------------------TOTAL ASSETS

2004 2003

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506804383

= --------------------- x 100

549740825

= 92.2%

441388308

= ---------------------- x 100

468972322

= 94.1%

COMMENTS:

The decreasing debt ratio shows the decreased share of debt in total assets as compared to

owners equity. The lower the share of the debt, more will be the secure financial

position.

PERFPRMANCE RATIO

1. STOCK HOLDER EQUITY TO TOTAL LIABILITIES :

STOCK HOLDERS EQYITY

= ----------------------------------------------

TOTAL LIABILITIES

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2004 2003

25257284000

=-------------------

506804383000

= 0.05:1

18133897000

=---------------------

441388308000

=0.04:1

COMMENTS:

Stock holders equity in 2004 increases as compared to total liabilities than the previous

year. This is a good sign for bank.

2. EARNING PER SHARE :

NET PROFIT

= ------------------------------

NUMBER OF SHARES

2004 2003

6242929000

=----------------------

492411000

= 12.68

4198103000

=-----------------------

4924110000

= 8.53

COMMENTS:

Earning per share has also increased. This increase will effect the price of share

positively. It also shows that bank is achieving the goal of maximum benefit to its

shareholders. Profit has increased more rapidly.

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3. BREAK UP VALUE :

NET WORTH

= --------------------------------------------------------------

NUMBER OF SHARES

2004 2003

25257284000

=--------------------

492411000

= 51.3

1813397000

=------------------------

492411000

= 36.8

COMMENTS:

Break up value per share increases in 2004 as compared to 2003 which is favaourable for bank.

AVERAGE PROFIT PER BRANCH:

NET PROFIT

= --------------------------------------------------------

AVERAGE NUMBER OF BRANCHES

2004 2003

6242929000

=----------------------

1226

= 5092111 per branch

4198103000

=------------------------

1025

= 3427023 per branch

COMMENTS:

Profit per branch increases.

SUMMARY OF RATIO ANALYSIS:

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PROFITABILITY RATIO: 2004 2003

MARGIN OF PROFIT 29.8% 21.58%RETURN ON DEPOSITS 1.34% 1.06%

RETURN ON EQUITY 24.7% 23.15%

LIQUIDITY RATIO:

WORKING CAPITAL (in ooos) 58787718 27707818

CURRENT RATIO 1.19:1 1.1:1

ADVANCES TO TOTAL DEPOSITS 0.48 0.41

SOLVENCY RATIO:

DEBT EQUITY RATIO IN FIXED ASSETS 1.2:1 1.85:1

RETURN ON ASSETS 1.14% 0.90%

DEBT RATIO 92.2% 94.1%

PERFORMANCE RATIO:

STOCKHOLDER EQUITY TO TOTAL LIABILITIE 0.05:1 0.04:1

EARNING PER SHARE 12.68per share 8.53per share

BOOK VALUE PER SHARE 51.3 36.8

AVERAGE PROFIT PER SHARE 5092111per branch 3427023per branch

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RECOMMENDATIONS

The global economic environment has changed, creating challenges and

opportunities for the worlds policy makers. The privatization drive hasemerged as a strong tool of transformation, which is being recognized as

an essential ingredient for the economic well. Being of the countries

themselves and for the rest of the world. Now there is a greater

awareness that in an interdependent world all countries gain

individually if these countries become positive contributor to world

economic growth as whole. Banks are playing very important role in the

economic growth of the countries. N.B.P. no doubt a positive

contributor in this respect but I think there are certain points by

adopting which can serve more effectively and efficiently. These pointsare as under:

1. This is a computer era. With the use of computer we can increase

our efficiency. N.B.P. should computerize all its branches. By the

use of computer properly these branches can increase there

working efficiency.

2. N.B.P. as public service oriented institution has to create business

opportunities for themselves. Now a day there is a competition

between the banks.

3. Central Asian Republics (CARs) have great opportunities of new

business so N.B.P should open new branches in these Republic.

4. Model Banks like City Bank, M.C.B. is using media very

effectively to increase the business of banks. So N.B.P. should use

electronic media for its business developments.

5. The interference of union in banking business should be

minimized as it decreases the working efficiency of the employee

as well as the bank.

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6. The working of the Lahore Cantt. Branch Lahore is satisfactory

but still these working efficiencies are for from the standard of

modern banking system.

7. The bank should finance its loans in those projects that are

meeting the required standard and should avoid the political

pressure.

8. The bank should bring forward the new talent as fresh knowledge

and education is considered very important to increase the

efficiency and production.

9. There is need to make the outlook situations of branches in those

manners that can complete the other modern banks in the

banking market.

10. Keeping in view the hard work by the staff members at all levels

of management, staff should be given bonus and increment every

year.

11. CREDIT CARDS are issued by the different banks like MCB,

ABP and Citi Bank etc. but NBP dont issued this type of finance

scheme, there is a place for this type of scheme in this bank.

12. Separate desk or counter should be established in every branch to

provide the information as required by the clients.

13. The environment of the offices should be comfortable so that the

client and staff must feel comfort during business in bank.

14. Unsecured loan are not to be provided in case of banks directions,

their families, companies or firms.

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15. There are some clients having sound and successful plan but

without financially sound and providing securities bank should

firms such policies that may solve this problem.

16. I observed that many branches of NBP are over crowded. Less

people can work which extra people perform. Number of

employees should decrease or new branches should opens for the

adjustment of these extra employees.

17. There is too much dependence on handwork and they are not

getting at with computer programmed. All the branches of NBP

should be computerized.

18. There are some employees untrained which decreases the

efficiency of the bank branch. All the employees should well

trained.

19. Most of the bank employees are sticking to one seat only, with the

result that they become master of one particular job and loose

their grip on other banking operation. In my opinion each

employee should have regular job change.

20. Refreshes courses for staff are most important in my international

organization. All the employees should have their courses

according to their requirement.

21. Every year some of the employees should be sent for training to

other countries and employees from other countries should be

brought here.

22. In commercial institutions like banks, reward and punishment

system should be introduced. Means achieve, smart, educated,

skilled, self-spoken and well-dressed staff should be rewarded and

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appreciated and lazy, lethargic staff should be warned and

punished.

23. People have to wait for re-cashing their cheques and for paying

their utility bills, which is not good for reputation of bank, it

should be improved.

24. Promotion should be given to competent persons on merit basis.

Documents

NBP Report Waqas77