Internship Report NBP

�nternship �eport

�nternship �eport�nternship �eport

Al-Hamd Islamic University Quetta. Internship Report of NBP

Prepared By:

Abdullah BaigAbdullah BaigAbdullah BaigAbdullah Baig

Name of Internee. Abdullah Baig.

Field: Bachelors of Business Administration (BBA) 8th

semester.

Specialization In Finance.

8 weeks internship in National Bank of Pakistan M.A Jinah Road

Brach Quetta.

Which was started on August 4, 2014 and finished on September 29, 2014.

Alhamd Islamic University QuettaAlhamd Islamic University QuettaAlhamd Islamic University QuettaAlhamd Islamic University Quetta

National Bank of PakistanNational Bank of PakistanNational Bank of PakistanNational Bank of Pakistan


Prepared By:


PrefacePrefacePrefacePreface

Internship is an integral part of BBA (HONS) program. For the sake of internship the most initial thing is to have a practical experience. This effort may lead the student to get a practical experience if right organization is selected. During this internship, particle knowledge is gained by the student. He learns what he has so far studied.

As a BBA (HONS) student I have done my internship in

National Bank of Pakistan, MA Jinnah Road Branch Quetta. Here I come to know a different and very interesting experience of learning and working with people. First of all I want to tell you about Bank then I will tell operations of different departments. This internship report is specially meant for the students of BBA (HONS). It is concerned to a brief study of operation, functions, tasks and services of the National Bank of Pakistan.

Banking play very important role in the finance and

economic development of any country. Now-a-days different modern technologies are used which influence the managerial activities. That’s why I decided to do my internship in the bank. In preparation of this report I have tried my best to provide all possible information about the operation, functions, tasks and the corporate information of the NBP in brief and comprehensive way.

I


Prepared By:


AcknowledgementAcknowledgementAcknowledgementAcknowledgement The internship opportunity I had with National bank of

Pakistan was a great chance for learning and professional

development. Therefore, I consider myself as a very lucky

individual as I was provided with an opportunity to be a part

of it. I am also grateful for having a chance to meet so many

wonderful people and professionals who led me through this

internship period.

II

Al-Hamd Islamic University Quetta.

Prepared By:


Internship Latter from

amd Islamic University Quetta. Internship Report of NBP

Internship Latter from the Branch.

Internship Report of NBP

the Branch.

III


Prepared By:


��

S.No.S.No.S.No.S.No. ContentsContentsContentsContents Page No.Page No.Page No.Page No. 1. Executive Summary. 01

2. Introduction. 02

2.1. Vision. 04

2.2 Mission. 04

3. History. 04

4. Branch Network. 06

5. Organogram of National Bank of Pakistan.

08

6. Branch details. 09

7. Departments of the Bank in which I worked as internee.

09

7.1 Pension 09

7.2 Employee Old Age Benefit Institution. (EOBI)

10

7.3. Account Opening. 10

7.3.1. Documents To Be Attached 11

i. Sole proprietor’s Account. 11

ii. Private Accounts. 11

iii. Joint Account. 12

iv. Joint Company. 12

v. Partnership Company Account. 13

vi. Societies/Clubs and Association Account 13

7.4 Issuance of Cheque Book. 13

7.5 Clearance Department. 14

7.5.1 In-Word Clearing Book 15

7.5.2 Out-Word Clearing Book. 16

7.6 Remittance Department. 16

7.6.1 Demand Draft 16

7.6.2 Pay Order. 17

7.6.3 Mail Transfer. 17

8.1 SWOT Analysis. 17

9.1 Conclusion. 20

10 Bibliography. 20


Prepared By:


1.Executive Summary.

To interrupt my skills and educational knowledge of Finance I done my

internship in National Bank of Pakistan M.A Jinah Road Branch Quetta and to

know how I will work in financial institutions and among various types of

people have different attitude. The objective of this Internship was to explore

the issues relating to Finance and to find out problems regarding the theoretical

concepts with practical experience working in an organization during the

internship and study the system of National

Bank of Pakistan. There are many possible improvements, which we can make

positive changes in the system. There is shortage of employees in the

organization. With development of online banking system the load of work can

be decreased. All the staffs do not know about computer. There is almost one or

two employees are trained to operate the system in every branch. Especially, the

cash department is not familiar with computer and information system. It is not

easy for it to implement a new system immediately it takes a lot of time to

replace systems. Once implemented its testing takes more time. So it is

important for the Bank to develop a research department for redesigning the

operations of the Bank.

The Finance of the bank is experienced but not adequate with the changing

environment of financial institutions. I observed that seniors are illiterate of

computer and not technical hands. New comers have more knowledge about

business administration and skilled in information technology. To update the

skills, it is suggested to develop human resources training programs and

refresher courses.

02

01

Al-Hamd Islamic University Quetta.

Prepared By:


2. Introduction.

National Bank of Pakistan

Pakistan. It has redefined its role and has moved from a public sector

organization into a modern commercial

to individuals, corporate entities and government. While it continues to act as

trustee of public funds and as the agent

places where SBP does not have presence

portfolio and is today a major lead player in the debt equity market, corporate

investment banking, retail and consumer banking, agricultural financing,

treasury services and is showing growing interest in promoting and developing

the country's small and medium enterprises and at the same time fulfilling its

social responsibilities, as a corporate citizen

In today's competitive business environment, NBP needed to redefine its role

and shed the public sector bank image, for a modern

offloaded 23.2 percent share in the stock market, and while it has not been

completely privatized like the other three public sector banks, partial

privatization has taken place. It is now listed on the Karachi/Islamabad/Lahore

Stock Exchanges.

National Bank of Pakistan is today a progressive, efficient, and customer

focused institution. It has developed a wide range of consumer products, to

enhance business and cater to the different segments of society. Some schemes

have been specifically designed for the low to middle income segments of the

population. These include

NBP Cash n Gold.

amd Islamic University Quetta. Internship Report of NBP

National Bank of Pakistan is one of the largest commercial bank operating in


organization into a modern commercial bank. The Bank's services are available


trustee of public funds and as the agent to the State Bank of Pakistan,

here SBP does not have presence. It has diversified its business





social responsibilities, as a corporate citizen


and shed the public sector bank image, for a modern commercial bank. It has







been specifically designed for the low to middle income segments of the

population. These include NBP Advance Salary, NBP Saiban, NBP Kisan Dost,

Internship Report of NBP

is one of the largest commercial bank operating in


bank. The Bank's services are available


to the State Bank of Pakistan, in those

diversified its business






commercial bank. It has







been specifically designed for the low to middle income segments of the

NBP Advance Salary, NBP Saiban, NBP Kisan Dost,

02


Prepared By:


The Bank's joint ventures are, United National Bank (UK), First Investment

Bank and NAFA, an Asset Management Company (a joint venture with NIB

Bank & Fullerton Fund Management of Singapore).

The bank has implemented special credit schemes like small finance for

agriculture, business and industries, administrator to Qarz-e-Hasna loans to

students, self employment scheme for unemployed persons, public transport

scheme. The Bank has expanded its range of products and services to include

Shariah Compliant Islamic Banking products. For the promotion of literature,

NBP recently initiated the Annual Awards for Excellence in Literature. NBP

will confer annual awards to the best books in Urdu and in all prominent

regional languages published during the defined period. Patronage from NBP

would help creative work in the field of literature. The Bank is also the largest

sponsor of sports in Pakistan. It has provided generously to philanthropic causes

whenever the need arose.

The bank has taken various measures to facilitate overseas Pakistanis to send

their remittances in a convenient and efficient manner. In 2002 the Bank signed

an agreement with Western Union for expanding the base for documented

remittances. More recently it has started Electronic Home Remittances Project.

This project introduces technology based system to handle inward remittances

efficiently, by ensuring that the Bank's branches keep a track of the remittance

received from abroad till its final receipt. Bank has been signing different

agreements with other leading players in the remittance field for ensuring that

remittance services are available to most of the overseas Pakistanis.

A number of initiatives have been taken, in terms of institutional restructuring,

changes in the field structure, in policies and procedures, in internal control

systems with special emphasis on corporate governance, adoption of Capital

Adequacy Standards under Basel II framework, in the up-gradation of the IT

infrastructure and developing the human resources.

National Bank of Pakistan has built an extensive branch network of 1310+

branches in Pakistan and operates in major business centre abroad. The

domestic branch network has been automated and is online. The Bank has

representative offices in Beijing, Tashkent, Chicago and Toronto. It has agency

arrangements with more than 3000 correspondent banks worldwide. Its

03

03


Prepared By:


subsidiaries are Taurus Securities Ltd, NBP Exchange Company Ltd, NBP

Capital Ltd, NBP Modaraba Management Company Ltd, and CJSC Bank,

Almaty, Kazakhstan. It has recently opened a subsidiary in Dushanbe,

Tajikistan.

2.1. Vision

To be recognized as a leader and a brand synonymous with trust, highest

standards of service quality, international best practices and social

responsibility.

2.2. Mission

NBP will aspire to the values that make NBP truly the Nation’s Bank, by:

• Institutionalizing a merit and performance culture

• Creating a distinctive brand identity by providing the highest standards of

services

• Adopting the best international management practices

• Maximizing stakeholders value

• Discharging our responsibility as a good corporate citizen of Pakistan and in

countries where we operate.

3. History.

NBP was established under the National Bank of Pakistan Ordinance 1949 in

Pakistan. NBP occupies a unique position in the financial sector of Pakistan. It

acts as an agent of the Central Bank wherever the State Bank does not have its

own Branch. It also undertakes Government Treasury operations. The

National Bank of Pakistan is a Commercial Bank and transacts all types of

Banking Business. The National Bank of Pakistan was established on

November 29, 1949 as a semi public commercial bank.

The Bank has the distinction of acting agent of the State Bank of Pakistan and

operates treasuries where the State Bank of Pakistan does not have any office.

The Head Office of the Bank is at Karachi. Ever since its establishment in 1949

it has been leading Commercial Bank of the nation.

Government of Pakistan’s batter trade with countries and of State Bank of

Pakistan for the Government Treasury.

04

04


Prepared By:


In Pakistan, the bank provides complete bank facilities to the people at over

1436 Branches operating even at the far lug Northern Areas. National Bank of

Pakistan is the first bank in the country to introduce and implement

supervised Ruler Credit Programmed help small farmer to obtain loans at his

doorsteps on easy terms and conditions. It has also played a pioneering role

in introduction of profit and loss sharing System (PLS) as a major towards

Islamization of economy.

NBP is 100% owned by the Government of Pakistan (GoP).

The precise summary of National Bank of Pakistan regarding its countrywide

and overseas operations is as fallows:

• 1949 National Bank of Pakistan (NBP) was established under the

National Bank of Pakistan Ordinance 1949 and was 100% govt.-

owned. NBP acted as an agent of the Central Bank wherever the State

Bank did not have its own Branch. It also undertook Government

Treasury operations. Its first branches were in jute growing areas in

East Pakistan. Offices in Karachi and Lahore followed.

• 1950 NBP established a branch in Jeddah, Saudi Arabia.

• The Bank in 1950 had one subsidiary ‘The Bank of Bahawalpur’ on

December4, 1947 by the former Bahawalpur State

• 1955 By this time NBP had branches in London and Calcutta.

• 1957 NBP established a branch in Baghdad, Iraq.

• 1962 NBP established a branch in Dar-es-Salaam, Tanganyika.

• 1964 The Iraqi government nationalized NBP's Baghdad branch.

• 1965 The Indian government seized the Calcutta branch on the

outbreak of hostilities between India and Pakistan.

• 1967 The Tanzanian government nationalized the Dar-Es-Salaam

branch.

• 1971 NBP acquired Bank of China's two branches, one in Karachi and

05

05


Prepared By:


one at Chittagong. At separation of East Pakistan NBP lost its

branches there. NBP merged with Eastern Mercantile Bank and with

Eastern Bank Corporation.

• 1974 The government of Pakistan nationalized NBP. As part of the

concomitant consolidation of the banking sector, NBP acquired Bank

of Bahawalpur (est. 1947).

• 1977 NBP opened an offshore brain Cairo.

• 1994 NBP amalgamated Mehran Bank (est. 1991).

• 1997 NBP's branch in Ashgabat, Turkmenistan commenced

operations.

• 2000 NBP opened a representative office in Almaty, Kazakhstan.

• 2001 State Bank of Pakistan and Bank of England agree to allow only

2 Pakistani banks to operate in the UK. NBP and United Bank agreed

to merge their operations to form Pakistan International Bank, of

which NBP would own 45% and United Bank 55%.

• 2003 NBP received permission to open a branch in Afghanistan.

• 2005 NBP closed its offshore branch in Cairo.

4. Branch Network:

NBP has an extensive domestic branch network of over 1500 branches located

all over Pakistan. The Bank also has a presence in 24 international locations

including the USA, United Kingdom, Europe and the Far East.

The Head Office of the Bank is at Karachi. Ever since its establishment in 1949

it has been leading Commercial Bank of the nation, sole agent of the

Government of Pakistan‟s batter trade with countries and of State Bank of

Pakistan for the Government Treasury.

In Pakistan, the bank provides complete bank facilities to the people at over

1436 Branches operating even at the far lug Northern Areas. National Bank of

Pakistan is the first bank in the country to introduce and implement

06

06


Prepared By:


supervised Ruler Credit Programmed help small farmer to obtain loans at his

doorsteps on easy terms and conditions. It has also played a pioneering role

in introduction of profit and loss sharing System (PLS) as a major towards

Islamization of economy.

The Branch network of National Bank of Pakistan is divided into following

categories.

• ATM network ( Total ATMs 101 & Total ATMs machines 104)

• Domestic network ( 1249 Branches)

• Islamic network ( 5 Branches)

• Online network ( 156 Branches)

• Overseas network ( 29 Branches)

• Swift network ( 12 Branches)

• Customer Facilitation Centers (6 Customer Facilitation Centers)

• Agriculture branches ( 825 Branches)

07

07


Prepared By:


5. ORGANOGRAM OF NATIONAL BANK OF PAKISTAN.

DESIGNATIONS OF HIGHER LEVEL OFFICERS

PRESIDENT

SENIOR EXECUTIVE VICE PRESIDENT

GRADE 22

EXECUTIVE VICE PRESIDENT

GRADE 21

VICE PRESIDENT

GRADE 20

ASSISTANT VICE PRESIDENT

GRADE 19

GRADE I OFFICER

GRADE 18

GRADE II OFFICER

GRADE 17

GRADE III OFFICER

(GRADE 16)

08


Prepared By:


6. Branch Details.

Name of Manager: Mr. Husain Shah.

Name of Operation Manager: Mr. Danish.

7. Departments of the Bank in which I worked as Internee.

7.1. Pension.

I have started internship in National Bank of Pakistan M.A Jinah Road

Branch Quetta on August 5th, 2014. On the first day I made pension scroll of

the previous day on excel sheet there was three different types

• Provincial pension

• Central Pension

• Military pension

In National Bank M.A Jinah Road Branch Quetta there is non-computerized

Branch Name M.A.Jinnah Road

Branch Code 0233

Address M.A.Jinnah Road

Phone 081-9201975

Fax 081-9201975

Tehsil Quetta

District Quetta

Province Baluchistan

SWIFT Code ---

Status Online

Islamic Banking No

Email [email protected] ,

[email protected]

Reporting to SBP ---

Branch Category II

NBP Region Quetta

09


Prepared By:


manual system of pension first of all there is pension Performa which we

gave to the pensioner they fill it up and submit we make entries in ledger and

in pension book also after that the officer signed on the Performa cashier

made the payment an the sign of officer. In the making of fresh pension case

first of all the pensioner should submit a latter in which their department

make it sure that he/she gave their services in this department in past and he

was the permanent employee of the department and he should submit

another latter from Accountant General office in which they take the

responsibility to give that much pension to them, he/she submit two copies

of CNIC and two photographs.

7.2. Employee Old Age Benefit Institution (EOBI)

Employees’ Old-Age Benefits Institution (EOBI), Ministry of Labour and

Manpower, Government of Pakistan was established through EOB Act 1976.

It started operating since 1st of July 1976.

EOBI intends to facilitate Pensioners, Employers, Insured Persons, and

employees of the Institution through easy and authenticated mechanism of

contribution collection and benefits (pension and grant) disbursement and

other banking services through use modern technology & process. General

requirement for the mechanisms include.

It is another type of pension which is given through the bank but this pension

process is computerized in NBP M.A Jinah Road Brach Quetta. On the spot

u should print the form of the specific person and take sign on the form and

officer should also sign then cashier made the payment.

7.3. Account Opening.

The Second task assigned to me was the account opening. First of all I asked

the customer to give me his/her ID card. In ID card, I checked the Expiry

Date of the ID card. If the expiry date of the card is correct and it has not

been expired then I took interview of the customer so that I can know what

type of account he want to open PLS saving or current account and what is

his/her source of income for which he/she want to open this account. After

the interview, he asked me that he want to open saving account. I said ok 10

10


Prepared By:


then I tell him that the minimum amount for opening the saving account is

Rs. 100 and maximum amount you want to deposit and I also told him that in

this account zakat will be deducted and profit will be added. He said ok I

will deposit Rs. 500. After this, I asked the customer you will have to take

some necessary things to open this account that are as follows:

After taking these documents I filled the Customer Information Folio (CIF)

and in CIF I asked the customer of whom person you want to make your

Next of Kin. He told me the name of next of kin, what’s his relation with

him/her; photocopy of his/her C.N.I.C and his mobile number. After filling

this information I took a verify of his/her C.N.I.C from Nadra from the

operations manager so I can know is this correct C.N.I.C. After all these

things I opened the account of customer. After this I took print of all the

forms and then I took the signature card and took the signature of that person

whose account I opened and I used the Brach Stamp on signature card. After

this I took the sign of the designation authority means my supervisor.

7.3.1.DOCUMENTS TO BE ATTACHED

Documents required to be attached are different for different categories.

i) SOLE PROPRIETOR’S ACCOUNT

They have to submit their business registration certificate number.

ii) PRIVATE ACCOUNTS

For individual or private accounts following documents & information has to be

given:

� Name

� Residence address

� Mail address

� Foreign address

� office address & office ph. No.

� position to title

� passport or identification No/

11

11


Prepared By:


� matrimonial status

� Date and place of birth

� Nationality

� Residence visa No.

� Name and address of other Banks in Pakistan

iii) JOINT ACCOUNT

If some one wants to open joint account the following information is needed:

� Full name

� Address

� Specimen of signatures of the joint account holders

iv) JOINT COMPANY

In this case following information & documents are required:

� Certified true copy of the Memorandum and Articles of Association of

the company.

� Certified true copy of the resolution of the board of directors / managing

committee / governing body regarding conduct of the account.

� Certified list containing names and signatures of the directors / office

bearers.

� Certified true copy of the certificate of incorporation or registration.

� Certified true copy of the certificate of commencement of business ( in

case of public limited companies).

� I.D. Card copy of each director

� Original is also enclosed for inspection and return

� List of persons authorized to operate on the account.

12

12


Prepared By:


v) PARTNERSHIP COMPANY ACCOUNT

Documents required in this case are as follows:

� Full Names

� Address

� Specimen of signatures of the partners

� Certified true copy of partnership deed

vi) SOCIETIES / CLUBS AND ASSOCIATION ACCOUNT

Documents required in this case are as follows:

� Copy of the rules certified by the president and the secretary.

� Certified copy of a resolution of the committee and the specimen

signatures of the persons authorized to sign.

7.4. ISSUANCE OF CHEQUE BOOK.

When a customer opens an account with the bank, he is provided with cheque

book for withdrawals of account. However, the first cheque book is given to the

customer only when all the required documents are checked. A cheque book

contains twenty five, fifty or hundred leaves. The cheque book also carries a

requisition slip for the issuance of the new cheque book. This slip is duly filled

and signed by the customer. The signature of the customer is verified by the

bank and new cheque book is issued to the customer and serial numbers of the

cheque are duly entered in the book of the bank. Along with the signature,

person should also write his full name & address.

Usually only one cheque book is issued at a time, however big concerns who

need a number of cheque books at a time, may ask the bank to stock as number

of cheque books in their name and to point their name on these cheque books.

Bank debits the client’s account for excise duty of Rs.2.50/- per cheque and

13

13


Prepared By:


keeps the cheque book ready for the customer, as on his advice.

The officer keeps and maintains the cheque book register Cheque book

inventory and cheque books issued are recorded in this register. The account

number for which the cheque book is issued and the number of leaves are also

recorded in this register when the cheque book issued an entry is passed in the

cheque book issue register.

7.5 CLEARANCE DEPARTMENT

A clearinghouse is an association of commercial banks set up in given

locality for the purpose of interchange and settlement of credit claims. The

function of clearinghouse is performed by the central bank of a country by

tradition or by law. In Pakistan, the clearing system is operated by the SBP.

If SBP has no office at a place, then NBP, as a representative of SBP act as a

clearinghouse.

After the World War II, a rapid growth in banking institutions has taken

place. The use of cheques in making payments has also widely increased.

The collection as settlement of mutual obligations in the form of cheques is

14


Prepared By:


now a big task for all the commercial bank. When Cheque is drawn on one

bank and the holder (payee) deposits the same in his account at the bank of

the drawer, the mutual obligation are settled by the internal bank

administration and there arises no interbank debits from the use of cheques.

The total assets and total liabilities of the bank remain unchanged.

In practice, the person receiving a Cheque as rarely a depositor of the cheque

at the same bank as the drawer. He deposits the cheque with his bank other

than of payer for the collection of the amount. Now the bank in which the

cheque has been deposited becomes a creditor of the drawer’s bank. The

depositor bank will pay his amount of the cheque by transferring it from cash

reserves if there are no offsetting transactions. The banks on which the

cheques are drawn become in debt to the bank in which the cheques are

deposited. At the same time, the creditors’ banks receive large amounts of

cheques drawn on other banks giving claims of payment by them.

The easy, safe and most efficient way is to offset the reciprocal claims

against the other and receive only the net amount owned by them. This

facility of net interbank payment is provided by the clearinghouse.

The representatives of the local commercial banks meet at a fixed time on all

the business days of the week. The meeting is held in the office of the bank

that officially performs the duties of clearinghouse. The representatives of

the commercial banks deliver the cheques payable at other local banks and

receive the cheques drawn on their bank. The cheques are then sorted

according to the bank on which they are drawn. A summary sheet is prepared

which shows the names of the banks, the total number of cheques delivered

and received by them. Totals are also made of all the cheques presented by

or to each bank. The difference between the total represents the amount to be

paid by a particular bank and the amount to be received by it. Each bank then

receives the net amount due to it or pays the net amount owed by it.

7.5.1. In-Word Clearing Books

The bank uses this book for the purpose of recording all the cheques that are

being received by the bank in the first clearing. All details of the cheques are

recorded in this book.

15

15


Prepared By:


7.5.2. Out-Word Clearing Book:

The bank uses outward clearing register for the purpose of recording all the

details of the cheques that the bank has delivered to other banks.

7.6. REMITTANCE DEPARTMENT

Remittance means a sum of money sent in payment for something. This

department deals with either the transfer of money from one bank to other

bank or from one branch to another branch for their customers. NBP offers

the following forms of remittances.

• Demand Draft

• Pay Order

• Mail Transfer

7.6.1.Demand Draft

Demand draft is a popular mode of transfer. The customer fills the application

form. Application form includes the beneficiary name, account number and a

sender’s name. The customer deposits the amount of DD in the branch. After

the payment the DD is prepared and given to the customer. NBP officials note

the transaction in issuance register on the page of that branch of NBP on which

DD is drawn and will prepare the advice to send to that branch. The account of

the customer is credited when the DD advice from originating branch comes to

the responding branch and the account is debited when DD comes for clearance.

DD are of two types.

• Open DD: Where direct payment is made.

• Cross DD: Where payment is made though account.

NBP CHARGES FOR DD

1. Up to Rs. 50,000/- is Rs 50/- only

2. Over Rs. 50,000/- is 0.1%

16

16


Prepared By:


7.6.2.Pay Order

Pay order is made for local transfer of money. Pay order is the most convenient,

simple and secure way of transfer of money. NBP takes fixed commission of

Rs. 25 per pay order from the account holder and Rs. 100 from a non-account

holder.

7.6.3.Mail Transfer

When the money is not required immediately, the remittances can also be made

by mail transfer (MT). Here the selling office of the bank sends instructions in

writing by mail to the paying bank for the payment of a specified amount of

money. Debiting to the buyer’s account at the selling office and crediting to the

recipient’s account at the paying bank make the payment under this transfer.

NBP taxes mail charges from the applicant where no excise duty is charged.

Postage charges on mail transfer are actual minimum Rs. 40/- if sent by

registered post locally Rs.40/- if sent by registered post inland on party’s

request.

8.1. SWOT ANALYSIS.

SWOT Analysis is a strategic planning method used to evaluate the Strengths,

Weaknesses, Opportunities, and Threats involved in a project or in a business

venture. It involves specifying the objective of the business venture or project

and identifying the internal and external factors that are favorable and

unfavorable to achieving that objective.If SWOT analysis does not start with

defining a desired end state or objective, it runs the risk of being useless. A

SWOT analysis may be incorporated into the strategic planning model. An

example of a strategic planning technique that incorporates an objective-driven

SWOT analysis is SCAN analysis. Strategic Planning, including SWOT and

SCAN analysis, has been the subject of much research.

Strengths: Attributes of the organization that is helpful to achieving the

objective.

17

16

17


Prepared By:


Weaknesses: Attributes of the organization that is harmful to achieving the

objective.

Opportunities: External conditions that is helpful to achieving the objective.

Threats: External conditions which could do damage to the business's

performance.

Strengths:

• Advance salary product:

• It exists in the list of top 10 banks in the ASIA.

• It has the highest profit among the largest banks of the ASIA.

• Its paid-up capital is very high

• Very less uncertainty because of a Govt. bank

• High confidence due to higher capital investment.

• LC (letter of credit) is acceptable all over the world.

• Chest branches can supply cash on the behalf of state bank.

• Chest loans can be used for limited time

• Stake holder is Govt. of Pakistan.

• It holds the Govt. treasury.

• The biggest customer of NBP is Govt. of Pakistan.

18

18


Prepared By:


• Work as corresponding of ASKARI bank

• Provide High packages to employees.

• Provide high staff benefits.

• Recruitment occurs after every year.

• MTO’s selection is planned till 2010.

Weaknesses:

• The Major problem with NBP is its image as it is a Govt. bank so the vision of

the customer is not positive about it.

• People think it will not provide them satisfactory services.

• In many branches management is not up to date.

• In small area’s branches employees have less education.

• Award and promotion policies are not implemented in all branches.

• There is no concept of job rotation

• Employees have low coordination level among each other.

Opportunities:

• Advance salary for employees

• Employee benefits

• Pensions

• Award for employee performance

• Promotions

• Corporate planning learning.

Threats:

• Turn out of employee

• Job security and Strugglers

• At a time do no. of jobs due to competitor.

• NBP have to do those jobs which have no loss and no profit because of their

competition

19

18

19


Prepared By:


• Customer dissatisfaction

• Slow actions on complains

• Political environment.

9.1. Conclusion.

PROBLEMS AT THE BRANCH

Customer Satisfaction:

In NBP customer dealing is will, but during rush hour the customer has to wait

for a long time for their turn. It’s quite hard for a new customer or potential

customer to get the required information.

Poor record management and filing system:

During my internship I observed that filing system of branch is not good. When

certain record is needed the staff has to struggle to find it out and a lot of time is

wasted.

Unequal distribution of work:

Work is not equally distributed. On one hand some employee have to work all

day without relaxing while some others have nothing to do at all. This not only

creates confusion among employees but also hurting and disturbing for overall

setup of the bank. And above all it results in dissatisfaction among customers as

well.

10.1.Bibliography.

www.nbp.com.pk

http://www.nbp.com.pk/BRNTWRK/DomesticBrLocator.aspx

My own learning which I have learn in internship time period.

Guidance of Operation Manager.

NBP monthly magazine.

20

Education

Internship Report NBP