My NBP Report

8/3/2019 My NBP Report

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PREFACE

In order to be able to crumble with the altering environment it is necessary to

have some practical experience. As the students of Business Administration

we have to pass through a series of various managerial techniques. During this

practical course we are provided with an opportunity to learn that how the

theoretical knowledge can be implemented in practical grounds.

I was selected to do my internship in National Bank of Pakistan Main

Branch, Ketchery Chowk, Multan. I worked there for six weeks & it gave me

a greater practical knowledge about the operations of a bank.


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Dedication

I dedicate this to my Beloved Parents for all their love &

attention which has made it possible for me to make it up to this

point and as well as the Internship Advisor Sir Haroon Hafeez,

who bestowed me with the courage, the commitment and theawareness to follow the best possible route, by his unmatchable

style and by best possible training


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Acknowledgement

First and foremost all praise is to Almighty Allah to give me the courage and

patience to carry out this responsibility successful.

I also wish to tender grateful acknowledgements with profound respect and

gratitude to respected Sir Shoukat (AVP/Branch Manager) and Sir Saleem

(AVP/Manager Operations).

I also feel indebted to all the respected staff of National bank of Pakistan Main

Branch Multan who gave me very effective guidance to make this work

successful.

Author

Wasi Ali


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Contents

1 INTRODUCTION................................................................................................................... 7

2 MISSION STATEMENT ........................................................................................................ 8

3 VISION AND GOALS ............................................................................................................ 8

4 Recently Higher Authorities.................................................................................................. 9

1 Deposits Department ............................................................................................................. 11

1.1 Current/Demand Account .............................................................................................. 11

1.2 Profit & Loss scheme Accounts ..................................................................................... 12

1.3 PLS Term Deposits ........................................................................................................ 12

1.4 MIS (Monthly Income Scheme) ..................................................................................... 12

1.5 Call Deposit (CD)........................................................................................................... 13

1.5.1 Procedure ................................................................................................................ 13

1.5.2 Encashment of Call Deposits .................................................................................. 13

1.6 PROCEDURE FROM OPENING OF ACCOUNT TO CLOSING OF ACCOUNT .... 14

1.6.1 Individual Account.................................................................................................. 14

1.6.2 Joint Account .......................................................................................................... 14

1.6.3 Sole Proprietorship Account ................................................................................... 14

1.6.4 Partnership Firm Account ....................................................................................... 15

1.6.5 Limited Companies Account .................................................................................. 15

1.7 ENCASHMENT OF CHEQUE ..................................................................................... 15

1.7.1 Issuance of Token ................................................................................................... 15

1.7.2 Verification of signatures ........................................................................................ 15

1.7.3 Encashment of Cheque ........................................................................................... 16

1.7.4 Deduction of Zakat ................................................................................................. 16


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1.7.5 Exemption from Zakat ............................................................................................ 16

1.7.6 With-holding Tax .................................................................................................... 16

1.8 Closing of Account......................................................................................................... 16

2 Collection Department .......................................................................................................... 17

2.1 Short Credit (SC) ............................................................................................................ 17

2.2 Local Short Credit (LSC) ............................................................................................... 17

3 Remittance Department ........................................................................................................ 17

3.1 2.1 Demand Draft (DD) ................................................................................................. 17

3.2 Mail Transfer (MT) ........................................................................................................ 18

3.3 Telegraphic Transfer (TT) .............................................................................................. 19

3.4 Pay Order (PO) ............................................................................................................... 19

4 Advances / Credit Department .............................................................................................. 20

4.1 Character ........................................................................................................................ 20

4.2 Capacity .......................................................................................................................... 20

4.3 Capital ............................................................................................................................ 20

4.4 Collaterals....................................................................................................................... 20

5 Types of Finance provided by NBP ...................................................................................... 21

5.1 NBP "Karobar" ............................................................................................................... 21

5.2 NBP "Saibaan" ............................................................................................................... 23

5.3 NBP "Advance Salary" .................................................................................................. 24

5.4 NBP "Kisan Dost" .......................................................................................................... 25

5.5 NBP "Ready Cash against Gold" ................................................................................... 25

5.6 NBP "Personal Loan" ..................................................................................................... 26

5.7 NBP "ATM + Debit Card" ............................................................................................. 26

5.8 Project Finance ............................................................................................................... 26


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6 Foreign Exchange Department ............................................................................................. 27

7 Billing & Govt. Receipt/Payment Department ..................................................................... 29

Utility Bills............................................................................................................................ 29

8 Federal & provincial Taxes ................................................................................................... 29

9 Disbursement of pension....................................................................................................... 31

10 Credit card department .......................................................................................................... 31

11 DISTINCTIVE FEATURES OF NBP CREDIT CARDS .................................................... 31

11.1 The largest range ............................................................................................................ 31

11.2 Worldwide Acceptability ............................................................................................... 31

11.3 Billing in Pakistani Rupee .............................................................................................. 31

11.4 Round the clock Customer Services............................................................................... 32

11.5 8NBP Supplementary Cards........................................................................................... 32

11.6 Additional security ......................................................................................................... 32

11.7 Statement of Account ..................................................................................................... 32

11.8 Loss of Card ................................................................................................................... 32

11.9 Total Travel Protection................................................................................................... 32

12 Commercial & Retail Banking Group .................................................................................. 32

13 SWOT ANALYSIS .............................................................................................................. 33

13.1 STRENGTHS ................................................................................................................. 34

13.2 WEAKNESSES: ............................................................................................................ 36

13.3 OPPORTUNITIES ......................................................................................................... 37

13.4 THREATS ...................................................................................................................... 38

14. Financial Analysis

14.1 Horizontal Analysis

14.2 Vertical Analysis

14.3 Ratio Analysis


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1 INTRODUCTION

The NBP was established vide NBP Ordinance No. National Bank of Pakistan maintains its

position as Pakistan's premier bank determined to set higher standards of achievements. Growth

in Deposits was accompanied by increase in Bank portfolio in advances. NBP advances reached

Rs.554.4 million by December 1959, which was one third of the total schedule bank credit

National Bank of Pakistan is the largest commercial bank operating in Pakistan. In today's

competitive business environment, NBP needed to redefine its role and shed the public sector

bank image, for a modern commercial bank. National Bank of Pakistan is today a progressive,

efficient, and customer focused institution. The Bank has expanded its range of products and

services to include Shariah Compliant Islamic Banking products. The Bank's joint ventures are

United National Bank (UK), First Investment Bank and NAFA, an Asset Management Company

(a joint venture with NIB Bank & Fullerton Fund Management of Singapore). National Bank of

Pakistan maintains its position as Pakistan's premier bank determined to set higher standards of

achievements. It is the major business partner for the Government of Pakistan with special

emphasis on fostering Pakistan's economic growth through aggressive and balanced lending

policies, technologically oriented products andservicesoffered through itslarge network of

brancheslocally, internationally and representative offices.

Its aim is to be an organization that is founded on

Growth through creation of sustainable relationships with our customers.

Prudence to guide our business conduct.

A national presence with a history of contribution to our communities.

To be peopling who

Care about relationships.

Lead through the strength of our commitment and willingness to excel.

Practice integrity, honesty and hard work. We believe that these are measures of true

success.
http://nbp.com.pk/Services.htmhttp://nbp.com.pk/Services.htmhttp://nbp.com.pk/Services.htmhttp://nbp.com.pk/Branch_Nwt.htmhttp://nbp.com.pk/Branch_Nwt.htmhttp://nbp.com.pk/Branch_Nwt.htmhttp://nbp.com.pk/Branch_Nwt.htmhttp://nbp.com.pk/Branch_Nwt.htmhttp://nbp.com.pk/Branch_Nwt.htmhttp://nbp.com.pk/Services.htm


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Very determined to work to

Meet expectations through Market-based solutions and products.

Reward entrepreneurial efforts.

Create value for all stakeholders.

Have confidence that tomorrow it will be

Leaders in our industry.

An organization maintaining the trust of stakeholders.

An innovative, creative and dynamic institution responding to the changing needs of the

internal and external environment

2 MISSION STATEMENT

To be recognized in the market place by Institutionalizing a merit & performance culture, Creating

a powerful & distinctive brand identity, Achieving top-tier financial performance, and Adopting &

living out our core values

3 VISION AND GOALS

To be the pre-eminent financial institution in Pakistan and achieve market recognition both in the

quality and delivery of service as well as the range of product offering.


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4 Recently Higher Authorities

Syed Ali RazaChairman Board, National Bank of Pakistan

Qamar HussainPresident , NBP

Mr. Tariq KirmaniDirector

Mrs. Haniya Shahid NaseemDirector

Ms. Nazrat BashirDirector

Mr. Ekhlaq AhmedSecretary Board of Directors


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BRANCH STRUCTURE

Manager

Manager Operations

In charge

De osit

In Charge

Remittance

Account

O enin section

Western Union

and SAMBA

Credit

De artment

Compliance

De artment

Foreign Exchange

De artment

Government

De artment


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PRODUCTS & SERVICES PROVIDED BY

DIFFERENT DEPARTMENTS

1 Deposits Department

National Bank of Pakistan accepts / collectors deposits from their account holders.

For this purpose

Account opening form is provided to the potential customers

At the same time existing account holder or officer of the bank who knows the depositor

very well does introduction of the customer before the manager

Manager takes the depositors signatures on signature specimen card in order to avoid

from discrepancy

Accountant compares the signature of check with signatures of the card before passing

the check

Letter of Thanks is issued after checking the customers credentials

The Bank can change all the rules and regulation of opening of account at any time.

Depositor can open following types of accounts with the National Bank of Pakistan: -

o Current / Demand Account

o PLS (profit and loss scheme) Account

a) Short Notice Term Deposit

b) Long Notice Term Deposit

o MIS (Monthly Income Scheme)

1.1 Current/Demand Account

From this account depositors can draw amount at any time by presenting the checks in the Bank.

People deposit their money in this account because there is no restriction of heavy withdrawals.

The Bank neither pays interest nor deducts the Zakat from the deposits of this account. The Bank

also does not take any service charges up to the minimum balance of account from the

depositors. The minimum balance required to open an account is Rs. 500/-. If the balance


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declines from the minimum balance, the Bank charges Rs. 25/- as incidental charges. In

developing and under developed countries a very significant part of money is kept under current

or demand account. In NBP normally the businessmen open this account.

1.2 Profit & Loss scheme Accounts

In fact this type of deposits is designed to encourage the saving habits of nation. The minimum

amount requires to open the account is Rs. 100/-. The account holder gets the profit at the rate of

7% annually expected (subjected to the banks profit) which is calculated and announced on the

half yearly basis.

1.3 PLS Term Deposits

In this type of account the amount is deposited for a specific period of time then the profit is

given to the customers. Its period may be short (7-days) or long (5-years). So with the change in

time period profit rate varies. That is why NBP term deposits are divided into two types.

1- Short Notice Term Deposits

2- Long Notice Term Deposits

The period of short notice term deposits (SNTD) range from 7-days to 30-days or one month. Its

profit rate is 6.3% annually. 29 days to 3 month deposits are also lies in the scheme of SNTD and

its rate of profit is 7.3% annually. The minimum balance required to open this account is Rs.

10.000/- and there is no maximum limit. Financial institutions are not allowed in both cases.While the period of long notice term deposits ranges from 3-months to 5-years and above and the

minimum balance required to open this account is Rs. 10,000/- and there is no maximum limit.

So with the change in the time period of the amount deposited the rate of profit is also changed.

Financial institutions are not allowed in both cases.

1.4 MIS (Monthly Income Scheme)

In this scheme amount is deposited for the five years. The minimum balance required to open

MIS account is Rs. 10, 0000/-. There is no maximum balance but the amount deposited would be

in the multiple of 10,000. The depositor gets the profit at the rate of 16% annually. As the name

of the scheme shows that the depositor gets a fixed amount monthly for five years.


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1.5 Call Deposit (CD)

Call deposits are not actual deposits of Bank. It is in fact the liability of the Bank. Call deposits

are often prepared by the Bank for contractors.

1.5.1 Procedure

In the preparation of the call deposit the following steps are involved: -

1) Depositor fills the voucher no F-17. He writes the following information:

o Name of Company

o Amount

o Date etc.

2) He deposits the cash along with the filled voucher in the cash department. Cashier affixes

the cash received stamp after writing the amount paid in red ink. Then the voucher is sent

to the accounts department.

3) The accountant writes the amount paid in the cash scroll register from the voucher. Then

he gives the call deposit leaf to the assistant.

4) Assistant filled the call deposit leaf according to the information provided in the voucher.

After entering the call deposit number, name of company, address, amount and date in

call deposit register then he sends the prepared call deposit to the officer / OG-III for

authentication. Then depositor writes two signatures on counter-foil. The counter-foil is

left with Bank and the call deposit is handed over to the depositor.

1.5.2 Encashment of Call Deposits

For the encashment of call deposit the following procedure is adopted.

1) Call deposit holder affixes the five rupee tickets on the back side of call deposit.

2) The call deposit holder puts the two signatures on the back side of the call deposit just like on

the counter-foil and deposits the call deposit from the deposit counter.

3) A token is issued after checking the apparent tenor.

4) The accountant compares the signatures of call deposit with the signature of the counter-foil

and sends the call-deposit to the cash department.

5) Then after depositing the token, call deposit holder gets the amount of call deposit.


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1.6 PROCEDURE FROM OPENING OF ACCOUNT TO CLOSING OF ACCOUNT

The depositor can open the account with the Bank in the following ways:

o Individually

o Jointlyo Sole proprietorship

o Partnership

o Corporation

1.6.1 Individual Account

A person can open account with the Bank in Pak-rupee or in selected foreign currencies

in nominated branches of the National Bank of Pakistan. First of all he has to fill the account

opening form provided by the Bank. Then the introduction of the account holder is done before

the manager. For this purpose he has to provide the existing account holder of the Bank or officer

of Bank as introducer. If the account holder is illiterate then he provides two photographs to the

Bank and thumbprint is used instead of signature. In order to stop the payment from the account

it is necessary for him to give the instruction to the manager in the black and white. He may get

the statement of account from the Bank according to his own will.

1.6.2 Joint Account

The person can open the joint account in Pak-Rupee or in selected foreign currencies in the

nominated branches of the Bank. A form is given to the person who wants to open a joint-

account in which he provides complete information about the joint account holder. If any one or

both are illiterate then he or they give the photograph to the Bank and thumbprint. Then the

information of the person is done. He also states about the modes of operation that how the

amount will be drawn from the account as jointly or alone.

1.6.3 Sole Proprietorship Account

The person who is the sole owner of the business can open the account with the NBP by

providing the following documents to the Bank officer.

o Current municipal license

o Commercial registration certificate

o Copy of Identity Card etc


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The Bank in special doubtful case can get additional documents for proper verification.

The Bank Manager studies the all documents of business if he feels satisfied then the account of

the party is opened with the Bank.

1.6.4 Partnership Firm Account

The partnership firms can also opened the account with the Bank. But for this they have to

provide the following types of information to the Bank. For this purpose a form is provided to

account holders in which they provide the following information to the Bank and the person is

also nominated who can draw the amount from the Bank.

o Name of firm

o Name of partners

o Identity cards of partnerso Registration of certificate of the firms with the authorities

o Photograph of partners in case of illiterate and thumbprint

1.6.5 Limited Companies Account

In order to open the account of the company the following documents are required by the Bank

so that the Bank would take action in case of any Fraud or discrepancy.

o Memorandum of Association

o Memorandum of Article

o Most recent Balance Sheet and Profit and Loss Statement

o Resolution of Board of Directors about the person who is authorized to sign the cheques.

o Any other document

1.7 ENCASHMENT OF CHEQUE

1.7.1 Issuance of Token

After scrutinizing the apparent tenor of cheque a token is issued to the account holder.

1.7.2 Verification of signatures

After affixing the two stamps i.e. paid stamp and branch stamp, a cheque is sent to the

accountant for the verification of signature from signature specimen card. After authentication a

cheque is sent to the cash department.


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1.7.3 Encashment of Cheque

Cashier pays the amount to token holder after getting back the token from him.

1.7.4 Deduction of Zakat

From the profitable accounts Zakat is deducted at the rate o Rs. 2.5% annually on the outstanding

balance of accounts on the first day of every valuation date i.e. first day of Ramadan. Minimum

balance for the deduction of Zakat is fixed by the Central Zakat Authority (CZA) before the

valuation date.

1.7.5 Exemption from Zakat

The accounts of Foreigners (including Muslims of other nations) and Pakistani non-Muslims are

exempted from the compulsory deduction of Zakat. The accounts of the followers of Fiqah-i-

Jafria sect are also exempted from the deduction of Zakat after the submission of affidavit on a

legal stamped paper.

1.7.6 With-holding Tax

When ever a profit is paid on any deposits it is subjected to the with holding tax @ 10%

annually.

1.8 Closing of Account

There are many reasons for closing of account. Some of the more common reasons are asfollows: -

o Account holders own request

o Death of account holder

o Bankruptcy of account holder

o Closing of account due to bad demeanor of account holder etc.

An account is closed at the request of a account holder or as a result of improper conduct

of the account holder or because of nil balance of the account. In first case account holder

request holder request to the manager of the Bank to close his account in black and white. While

in the lateral case the Bank manager is authorized to close the account. But Bank before closing

the account first sends the letter to the account holder that your account is going to be closed. So

after fulfilling the legal requirement, it is marked on the account holders number that the

account has been closed.


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2 Collection Department

Through short credit and local short credit Bank collects the money on behalf of the customer or

account holder after receiving the cheques from the party / account holder.

2.1 Short Credit (SC)

Bank collects the money on behalf of the account holder from the branch of the other Bank

situated in other city against cheque given by the account holder.

2.2 Local Short Credit (LSC)

Through this service Bank collectors the amount of cheque from The branch of other Bank of the

same city on behalf of the depositor.

3 Remittance Department

The need of remittance is commonly felt in commercial life particularly and in every day

life generally. The main function of the Bank is to transmit the money from one place to another.

By providing this service to the customer the Bank earns a lot of income in the form of service

charges.

National Bank of Pakistan deals with the following types of remittances:

Demand Draft (DD)

Mail Transfer (MT)

Telegraphic Transfer (TT)

Pay Order (PO)

3.1 2.1 Demand Draft (DD)

The demand draft is a written order given by the branch of the Bank on the behalf ofcustomer to the other branch of the same Bank or to any other Bank to pay the certain amount to

the concerned person.

Drafts drawn by one branch on another branch or on the Head Office of same bank or vice versa,

are not cheques or bills, as these have no distinct drawer and drawee. Section 85-A reads:


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Where any draft, that is, an order to pay money, drawn by one office of bank upon another

office of the same bank for a sum of money payable to order on demand, purports to be issued by

or on behalf of the payee, the bank is discharged by payment in due course.

Bankers drafts payable to order on demand are within the protection of Sections 10 and 131-A

of the Negotiable Instruments Act. However, if a demand draft drawn on a bank by its own

branch bears a forged endorsement, the person in possession of it cannot compel that bank to pay

it. As far as possible the bankers draft should be crossed and it should never be drawn payable

to bearer.

When a person requires a draft he should be asked to complete the prescribed application form in

which he should state the amount of the draft, the name of the payee, and the place of payment.

This application form should be signed by the purchaser or by those persons who have been duly

authorized to act on his behalf. When a customer requests his banker to provide him with a

bankers draft, the amount of which is to be debited to his account, he should enclose with his

written request a cheque covering the amount of the required draft and other charges etc. payable

to banker.i

The National Bank of Pakistan provides demand drafts at very reasonable rates with safety,

speedy and reliable way to transfer money. Any person whether an account holder of the bank or

not, can purchase a Demand Draft form a bank.

3.2 Mail Transfer (MT)

It is the method of transferring of money from on place / branch to another place / branch

of the same bank or any other banks branch through mail service. In MT there is no need of

advise because the amount of MT is directly credited in the receiver / payees account. That is

why MT can be used to transfer the amount from one account to the account of other branch /

bank.

A Mail Transfer is a form of remittance in which the amount remitted by a customer or a non-

customer is directly credited to the account of the beneficiary with another branch. Move yourmoney safely and quickly using NBP Mail Transfer service. And NBP also offer the most

competitive rates in the market. They charges Rs 50/- exchange rate and RS 75/- postage charges

on issuing mail transfer. When the money is not required immediately, the remittances can also

be made by mail transfer (MT). Here the selling office of the bank sends instructions in writing

by mail to the paying bank for the payment of a specified amount of money. Debiting to the


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buyers account at the selling office and crediting to the recipients account at the paying bank

make the payment under this transfer. NBP taxes mail charges from the applicant where no

excise duty is charged. Postage charges on mail transfer are actual minimum Rs. 40/- if sent by

registered post locally Rs.40/- if sent by registered post inland on partys request.

3.3 Telegraphic Transfer (TT)

This is most urgent method of remitting the money from one place to other place. Some

times when the remittances desired by the person to send urgently then sender may request to the

manager of NBP branch to issue TT.

Telegraphic Transfer is a form of remittance, which is advised by telegram, telex or fax

machines. The fundamental principles of such transfer are otherwise identical with the Mail

Transfer. It is the message, which is sent from one branch to another on the order of payer topayee through wire. It is one of the quickest means to transfer fund through the use of

telex/fax/internet or cable. Payment to the beneficiary is affected directly by the drawee office

upon identification or through credit into beneficiarys bank account. As such remitting office is

not required to issue any instrument payment to the remitter for delivery to the beneficiary.

3.4 Pay Order (PO)

A pay order is a written order issued by the Bank or its branch, drawn upon and payable

by it self, to pay a specified sum of money to the person. The purpose of the pay order is totransfer the fund from one place to another place. It is not usually issued in favor of parties of

other cities. In fact pay order is issued for local transfer of the money from one person to another

or from one person to any department. It is used for different purpose. The purpose may be the

repair of furniture or renovation of branch.

NBP provides another reason to transfer your money using our facilities. NBP pay orders are a

secure and easy way to move your money from one place to another. And, as usual, NBP

charges for this service are extremely competitive. The charges of NBP are very low all over the

Pakistan. It charges Rs 50/- for NBP account holders on issuing one payment order, and charges

Rs 100/- for NBP non-account holders on issuing one payment order. It charges Rs 25/- for

students on payment of fees of educational institutions. If some one want a duplicate of payment

order they charges Rs 100/- for NBP account holders and Rs 150/- for non account holders.


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4 Advances / Credit Department

It may be defined as The sale of goods and services and money claims in the present in

exchange for a promise to pay in the future.Normally before extending the credit to the party 4-Cs are used for selection of the party.

4.1 Character

It is based on the borrowers repute, family Bank ground, mode of livings nature of business,

habits to repay the obligations. The loan officer see the all these thing of borrower before

extending the credit.

4.2 Capacity

The ability of the borrower to repay the loan, when it becomes due. It is assessed by the officer

through the capacity of business and its rate of return before extending the loan.

4.3 Capital

The capital of the borrower is assessed by the loan sanctioning authority through value of the

assets current assets owners' equity. Greater the current assets/liquid assets lesser will be the risk.

4.4 Collaterals

It may consist of stocks bonds, bills of exchange etc. In this way Bank protects him self from the

fraud / refusal of party to repay the loan in future. They increase the ability for the borrower to

obtain the fund from the Bank. National Bank of Pakistan has a comprehensive range of advance

to facilitate the nation.

In advance / credit department first step is preparation of credit line proposal for preparation of

credit report. For this purpose following information are required by the Bank from the party.

Purpose of loan

Details of all firms or companies associated with business

Name of proprietor or partners or directors

Accurate and up to date balance sheet and profit and loss statements of last two years of

business


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Market report of the borrowers repute, Report from the Bank if the borrower has

maintained his account with the Bank

CIB report

Full detail of existing limit and actual liabilities against the business

Particular about the foreign exchange deposits and bills given by the borrower to the

Bank

Memorandum & article of association in case of limited companies

Audited report of the balance sheet and income statement of last two years

4.5 Types of Finance provided by NBP

Following are different types of finance provided by National Bank of Pakistan

4.5.1 NBP "Karobar"

NBP Karobar under thePresident's ROZGAR Scheme recorded excellent growth

after its full launch in April 2007. This is a unique product launched to tap into the un-banked

and actually the so far un-bankable poor people of Pakistan targeted towards the unemployed

youths aged between 18 to 45 years. This product not only serves the bank's commercial strategy

but is also an effort towards poverty alleviation in the country. It is a unique PublicPrivate

Partnership with GOP paying 50% of the mark-up (the rest is paid by the customers), as well as

providing free life and disability insurance to the NBP Karobar customers and sharing the

losses with the bank. The portfolio at year end was over Rs.2 billion. The target is almost 1.8

million customers in the next five years. There is exciting new income generating products in the

pipeline to achieve the targets of NBP. The income generation targeted is in excess of ten

thousand rupees net per month for each customer. The bank plans on disbursing almost Rs. 100

billion which will touch the lives of almost thirty million citizens.

Main features of this product are:

Age limit is 18-45 years.

Finance limit to Rs. 200,000/-.

Tenure of this loan 1-5 years.


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Markup rates are variable. i.e. KIBOR +2% per annum. The customers will pay 6% as

long as government provides the balance markup to NBP on monthly basis.

NBPS loan available for: Utility Store, Mobile General Store, Transport, PCO/Tele-

centers.

a) NBP KAROBAR UTILITY STORE:

This is available to all eligible citizens of Pakistan for setting-up small-scale Retail Outlet

or Mobile Utility Store. The USC will give its franchise to qualifying Pakistani citizens. The

product has been designed in collaboration with UTILITY STORES CORPORATION OF

PAKISTAN (USC) to provide financing facility of an average amount of Rs.100, 000/ - for a

maximum period of five years with grace period of three months. Following two financing

options are available under this product:

b) NBP KAROBAR UTILITY STORE (SHOP):

This is also applicable on payment of security deposit / advance rent under franchise from

the USC. However, the customer will purchase stocks. Financing facility is available to set-up a

small scale Retail Outlet (Utility Store in a shop) for purchase of furniture & fixtures.

c) NBP KAROBAR MOBILE GENERAL STORE:

Under this product the average loan size of Rs.100, 000/- will be given for a maximum

period of five years with a grace period of three months. This financing program has been

designed on the similar pattern of Mobile Utility Store. The only difference is that the borrower

will have the liberty of procuring stock/supplies/grocery items from open market.

d) NBP KAROBAR PCO:

The average amount of financing under this product will be Rs.5, 000/- for a maximum

period of two years with a grace period of three months. This product is designed to finance

setting-up a PCO. NBP will be providing financing for the purchase of Mobile/Wireless

Telephone Set with connection, Credit Balance.

e) NBP KAROBAR TELE-CENTER:

The average amount of financing under this product will be Rs.50, 000/- for a maximum

period of two years with a grace period of three months. . NBP will be providing financing for

the purchase of Mobile/Wireless Telephone Set with connection, Computer, Printer and Fax


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machine cum Photocopier etc. to establish tele-center on a rented shop or owned premises This

product is specially designed to finance setting-up a Tele-center.

The eligible borrowers will be required to make a down payment of 15%. Asset and Life

& Disability insurances will be mandatory under this scheme. The scheme will be offered to

eligible young and literate citizens of Pakistan, falling within an age group of 18-40 years having

a minimum qualification of Matriculation (except for females in the PCO/Tele-center product).

The 15% down payment will include 1st years asset insurance premium.

However, the cost of life and disability insurance will be borne by GOP. The launch date of this

scheme is 06-09-2006, wherein application form will be available at all NBP branches

throughout Pakistan.

The duly filled-in form will be taken back by NBP starting 13th September, 2006.The

scheme is being launched from designated branches of NBP, however, and the application forms

will be available in all NBP branches. This scheme is expected to provide direct and indirect jobs

to the tune of approximately 5.4 million Pakistanis.

The pre-tax profit which was Rs. 520 million in 1999 has now increased to such levels

that the Bankers Magazine has declared NBP as the bank with the highest Return on Capital in

Asia and No. 8 in the world.

4.5.2 NBP "Saibaan"

Housing is every citizen's birth right. It is a known fact that the Mortgage Business drives

approximately 100 different sectors and thus is one of the driving forces in boosting the economy

of a country. In line with this, NBP's Mortgage Financing Product, under the brand ofNBP

Saibaan, has been fully launched throughout Pakistan in 2007, catering to both the urban and

rural areas of the country. In 2007, NBP Saibaan has been the market leader in housing financeas the overall disbursements were at an average of approximately Rs. 350 million each month,

which is by far ahead of the competition. As on December 31st 2007 the total NBP Saibaan

portfolio stands at Rs. 9.35 billion. Thus NBP Saibaan has become the leader amongst the top

five Banks of Pakistan in Mortgages. Pakistan has a massive backlog of over 6 million housing

units, where in the country needs about 0.6 million additional units every year. A supply of 0.3


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million units per year exists only. A back log of 0.3 million additional units is added to the

existing 6 million every year. In 2008, we intend to cater to this housing demand significantly by

targeting all segments of the population nationwide.


Finance available for home purchase, home construction and home

improvement.

Period of repayment ranges between 3-20 years.

Loans available up to a maximum of Rs.10 million.

Mark-up choices available. Rate ranges between 7.5% 9.75%.

Minimum approval and disbursement timing.

Limited to areas where there is no documentation, fee, resale and foreclosurerelated issues, so to protect thebanks interest.

4.5.3 NBP "Advance Salary"

The flagship NBP Advance Salary product continued to grow in 2007 and maintained its

position as the single largest product in the country with its accumulated disbursement crossing

Rs.115 billion. The number of organizations whose employees are entitled to avail this scheme is

gradually being increased ensuring continued growth. The latest addition is the Pakistan Army

and the target is almost half a million new customers in the next three years in addition to the

existing base of one million satisfied customers approximately. Our retail banking is expanding

its reach to its diversified customer base by offering new services and products through new

delivery channels so as to minimize counter traffic, increase product offering and reduce

administrative costs.


NBP facilities to employee by 20 Months salaries in advance.

Minimum documents required for advance salaries scheme. Advance salaries are repayable in 60 months installments.

NBP imposes no processing charges, no collaterals and no insurance on

advance salaries.

NBP charged mark-up at 18 percent per annum on reducing balance method.


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4.5.4 NBP "Kisan Dost"

National Bank of Pakistan's lending in agricultural field.

National Bank of Pakistan is lending farmers for development of agriculture sector of the country

under certain terms and conditions. NBP provide loan to farmers for production, development

purposes, for purchase of tractors, for installation of tube wells, for purchase of agricultural

instruments, micro loan, for construction of godown, for construction of fish pond, for

development of livestock and farming, for mil processing, for cold storage, bio-gas plants.


Competitive mark-up rate

Quick & easy processing

Delivery at the farmers doorstep

Technical guidance to farmers

Wide range of financing schemes for farmers

Finance facility up to Rs. 500,000/- for landless farmers against personal

guarantee

Financing available against pass book, residential/commercial property,

gold ornaments and paper security

Loan facility on revolving basis for three years (renewable on yearly

basis without documentation and approval)

4.5.5 NBP "Ready Cash against Gold"

NBP provides ready cash against gold. People who keep idle gold and jewelry with them can

avail this finance facility to meet their day to day cash requirements.


Facility of Rs. 10, 000/-against each 10 grams of net weight of Gold

Ornaments

No maximum limit of cash

Repayment after one year

Roll over facility

No penalty for each repayment


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4.5.6 NBP "Personal Loan"

NBP provides personal loans to employees serving in any Government, Semi Government and

Autonomous bodies receiving salaries through NBP accounts. This finance provided to meet the

day to day needs of employees.

Salient features of this product are:

Easy installments of 1 to 60 months at your choice

No minimum income collateral & insurance charges required

Quick processing and fastest disbursement

the product is for permanent employees of Government, Semi Government

and Autonomous bodies receiving salaries through NBP accounts

4.5.7 NBP "ATM + Debit Card"

NBP is now providing the single and only one card, which called the Cash Card for dual purpose

of ATM Card, and Debit Cards instead of separate cards.

Salient features of this product are:

Use it as an ATM in any of the ATMs in Pakistan

Use it as Debit Card in any of the outlets with ORIX POS machine

Cash withdrawal up to Rs. 20,000/- per day

Account Balance Enquiry

Mini Statement (Only at NBP ATM)

PIN Change facility (Only at NBP ATM)

4.5.8 Project FinanceIt is long term financing provided by National Bank of Pakistan to the medium and large size

industries. The period of this type of financing ranges from 3-years to 10-years, with grace

period of 2-years. For this type of financing World Bank provides the loans to the Bank through

different schemes like LLM loans or IBRD Loans on the interest basis. Now the World Bank has

finished these schemes but in National Bank of Pakistan the loans of these schemes still existing.


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But at that time Bank has started new scheme for this scheme OPEC have provided the amount

for the loan. The period of this type of loans is 10 years and the interest rate is 14% annually. Its

maximum limit is 20 million.

5 Foreign Exchange Department

This department works like general banking departments with difference that it deals in foreign

currencies US$, POUND STERLING and JAPANESE YEN.

This department deals with the following works:

Foreign currency account

Foreign remittances

Foreign bills for collection

Import

Export

Travelers cheques

Encashment of travelers cheques

L/C Advising

Foreign exchange bearer certificates

SWIFT system

Some of them we will discuss here.

5.1 Travelers Cheques

They are generally issued for the convenience of person travelling abroad, but some Pakistani

banks issue them in Pakistan currency also for use within the country as well. Before issuing, the

bankers receive an amount equal to the face value of the cheques, and also charge a small

commission. The travelers cheques are for fixed amount and are treated as Order chequespayable only to the purchaser whose specimen signature appears on each travelers cheque itself.

Foreign currency travelers cheques are issued and encashed in accordance with the provisions of

the Exchange Control Regulation Act, 1947. While making payment, the paying banker must

insist that the holder signs in his presence.ii


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The National Bank of Pakistan provides their services for travelers cheque at very reasonable

and competitive rates. It has following features

Negotiability Pak Rupees Travelers Cheques are a negotiable

instrument

Validity There is no restriction on the period of validityAvailability At 700 branches of NBP all over the country

Encashment At all 400 branches of NBP

Limitation No limit on purchase

Safety NBP Travelers Cheques are the safest way to carry our money

5.2 Letter Of Credit

Letters of credit are very useful instruments in facilitating commercial relations between

businessmen at various places. Letter of credit state the limit of the credit and the time during

which it is held at the disposal of the grantee, but they are neither negotiable nor transferable.

Letter of credit may be revocable. There are many kinds of letter of credit such as Revolving

credit, Back to Back credit, Claused credit etc.iii NBP is committed to offering its business

customers the widest range of options in the area of money transfer. If you are a commercial

enterprise then our Letter of Credit service is just what you are looking for. With competitive

rates, security, and ease of transaction, NBP Letters of Credit are the best way to do your

business transactions.

5.3 Foreign Remittances

To facilitate its customers in the area of Home Remittances, National Bank of Pakistan has taken

a number of measures to:

Increase home remittances through the banking system.

Meet the SBP directives/instructions for timely and prompt delivery of remittances to the

beneficiaries.

The new features of NBP foreign remittances include:

The existing system of home remittances has been revised/significantly improved and

well-trained field functionaries are posted to provide efficient and reliable home

remittance services to nonresident Pakistanis at 15 overseas branches of the Bank besides

United National Bank (the joint venture between NBP and UBL in UK)., and Bank Al-

Jazira, Saudi Arabia.


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Zero Tariffs: NBP is providing home remittance services without any charges.

Strict monitoring of the system is done to ensure the highest possible security.

Special courier services are hired for expeditious delivery of home remittances to the

beneficiaries.

5.4 Swift System

The SWIFT system (Society for Worldwide Inter bank Financial Telecommunication) has been

introduced for speedy services in the area of home remittances. The system has built-in features

of computerized test keys, which eliminates the manual application of tests that often cause delay

in the payment of home remittances. The SWIFT Center is operational at National Bank of

Pakistan with a universal access number NBP-PKKA. All NBP overseas branches and overseas

correspondents (over 450) are drawing remittances through SWIFT. Using the NBP network ofbranches, we can safely and speedily transfer money for our business and personal needs.

6 Billing & Govt. Receipt/Payment Department

6.1 Utility Bills

The bank accepts the following types of the bills:

Electricity bills BLT bill

Telephone bills

Sui-gass bills

6.2 Federal & provincial Taxes

NBP collects federal and provincial taxes from the general public. These taxes include:

Income tax

Central excise tax

Sales tax

Provincial excise duty

Provincial Motors duty

Professionals tax


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Provincial property tax

7 Miscellaneous

7.1 Lockers

National of Pakistan also provides lockers facility in the country. The lockers issued only to the

depositors. No lockers are issued to any unknown person. The dual control system is used for

lockers. The officer has master key to apply on the locker but he cannot open the locker of any

person. The locker holder provides the bank has specimen signature. Whenever the locker

holders come to open the locker, his signatures are verified by the officer and then will be able to

open his locker. If the key of the locker is lost company providing these lockers breaks the locker

and new lock is fitted in its locker and lock is destroyed in the presence of the locker holder and

bank charges RS 1200 for that. In case the locker holder dies, the court opens his locker in the

presence of his heir as mentioned in his will or and his belongings are given to them and the

locker is closed.

7.2 NBP Cash Card

NBP Cash Card is a 24-hour direct access ATM/Debit card to your bank account, which lets you

pay directly from your account as an alternative payment method to cash. The transaction isauthorized and processed by entering PIN. The NBP Cash Card holders are able to transact at

any of the 4000 + Merchants where Orix logo is displayed and can withdraw cash from NBP, 1-

Link & M-NET ATMs across the country. The followings are the main features of this product:

You won't need to carry a lot of cash with you every time you go out.

Secure and Safe transaction.

Account Information on tips (like: Mini Statement, Balance Inquiry, Utility Bill Payment

etc.)

Enable To Withdraw Cash From 1-Link ATMs / MNET ATMs.

Enable to Make Purchases from Around 4000 POS (Merchants) Countrywide including

2500+ POS in Karachi.

No Card Issuance Fee for first 12 Months


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7.3 International Banking

National Bank of Pakistan is at the forefront of international banking in Pakistan which is proven

by the fact that NBP has its branches in all of the major financial capitals of the world.

Additionally, the Bank has recently set up the Financial Institution Wing, which is placed under

the Risk Management Group. The role of the Financial Institution Wing is:-

To effectively manage NBP's exposure to foreign and domestic correspondence

Manage the monetary aspect of NBP's relationship with the correspondents to support

trade, treasury and other key business areas, thereby contributing to the bank's

profitability

Generation of incremental trade-finance business and revenues

7.4 Disbursement of pensionNational Bank of Pakistan is fully authorized to disburse the pension to the government and

army retired personnel.

7.5Credit card departmentCredit cards or the charge cards such as American Express, Diners Club, VISA and Master Cards

that are used by customer to charge purchase of goods and service.

7.5.1 DISTINCTIVE FEATURES OF NBP CREDIT CARDS

7.5.1.1 The largest range

NBP offers the largest and most comprehensive range in Credit Cards i.e. VISA Local,

International, Gold and Master Cards Local, International, and Gold. All six of these master card

and Visa Cards, open doors on unlimited privileges at home and abroad.

7.5.1.2 Worldwide Acceptability

The International and Gold Cards provide access at over 12 million establishments the world

over while local cards will be accepted at ever increasing outlets in Pakistan.

7.5.1.3 Billing in Pakistani Rupee

No matter which currency spent in, when it comes to billing pay in Pak Rupee for cards issued

in Pakistan.


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7.5.1.4 Round the clock Customer Services

We are available 24 hours a day, all year round, to provide required assistance. Call us on Phone

# 242745-242746

7.5.1.5 8NBP Supplementary Cards

The Bank may issue a supplementary Card to nominated person or parents or children over 18

years at a special rate.

7.5.1.6 Additional security

Additional security has been provided through the photograph of the Cardholder on all NBP

Cards.

7.5.1.7 Statement of Account

Regular monthly statements will help to keep the expenses on the track..

7.5.1.8 Loss of Card

Loss or theft of your Card must be reported immediately on Phone # 242745-242746 and

followed up in writing.

Once you report the loss or theft of your card, your liability of fraudulent use of card will be

limited. The exact amount can be ascertained from the Bank. A new card will be issued as soon

as possible on the completion of formalities.

7.5.1.9 Total Travel Protection

Whenever you or your family travel, charge the tickets and other travel expenses to your NBP

Credit Card, you will automatically get travel accident insurance cover up to Rs. 1,000,000/-.

8 Commercial & Retail Banking Group

The group chief of National Bank of Pakistans commercial & retail Banking group is Mr. Amer

Siddiqui. Retail banking includes retail lending and deposits, banking services, trust and estates,

private lending and deposits, banking service, trust and estates investment advice, merchant /

commercial / corporate cards and private labels and retail.iv Commercial banking includes project


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finance, real estate, export finance, trade finance, factoring, lending, guarantees, bills of

exchange and deposits.

This group is responsible for serving the needs of the retail and commercial market, focusing on

individual consumers and small and medium size enterprises. This group is responsible for

developing and managing brands which serve the investment needs of the consumer market, and

focuses on deposit mobilization, provision of value added services based on modern technology

and undertaking the centralized marketing and advertising for the Bank. This group is engaged in

the development and management of retail credit schemes. The consumer market in Pakistan has

not only grows exponentially over the last decade or so, but the needs of this segment have

become extremely diverse. In order to sustain competition, it is but imperative to continue

offering innovative consumer credit schemes.

The National Bank of Pakistan plan to establish commercial centers across the country looking at

the business potential in the area, size of the branch and its capabilities to deliver the desired

service in order to attract quality customers. The objective is to target the untapped sectors and

provide them professional quality service, through one window operations and Relationship

Managers stationed at those centers. We expect and hope to reduce the turn around time and

become more competitive and market oriented. Further this customer friendly and dedicated set

up at convenient locations would help in improving the image of the Bank as well. These Centers

would work in conjunction with the existing setup of Commercial Lending done throughout the

NBP branch network. The main purpose of these centers is to generate ancillary business in

addition to funded and non-funded facilities, with quick turn around time in decisions for

customer satisfaction.

9 SWOT ANALYSIS

SWOT analysis is an acronym that stands for strengths, weakness, opportunities, and threatsSWOT analysis is careful evaluation of an organizations internal strengths and weakness as well

as its environment opportunities and threats.

SWOT analysis is a situational which includes strengths, weaknesses, opportunities and threats

that affect organizational performance.


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The overall evaluation of a company strengths, weaknesses, opportunities and threats is called

SWOT analysis.

In SWOT analysis the best strategies accomplish an organizations mission by:

1. Exploiting an organizations opportunities and strength.

2. Neutralizing it threats.

3. Avoiding or correcting its weakness.

SWOT analysis is one of the most important steps in formulating strategy using the organization

mission as a context, managers assess internal strengths distinctive competencies and weakness

and external opportunities and threats. The goal is to then develop good strategies and exploit

opportunities and strengths neutralize threats and avoid weaknesses.

9.1 STRENGTHS

Oldest Institution:

NBP in one of the oldest bank of Pakistan and first nationalized bank Hence its customer base is

strength from this plus point as customers have more confidence in the bank. The additional

value services as the privilege for the bank.

Alternate duties in SBP Absence:

The NBP performs additional services for its customers as well as the other bank customer in the

absence of SBP.

More deposits than other Banks:

NBP has the relative competence in having more deposits than the other bank. This is because of

the confidence the customer have in the bank. The bank being the privileged and oldest bank in

banking sector of Pakistan enjoys this edge over all others, lacking it.

Broad Network:

The bank has another competency i.e. it has broad-basses network of branches throughout the

country also more than one branch in high productive cities. The customers are provided services

at their nearest possible place to confirm customer satisfied.

Strictly followed rules & regulations:


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The employees at NBP are strict followers of rule & regulation imposed by bank. The disciplined

environment at NBP bolsters its image and also enhances the over all out put of the organization.

Professional Competence:

The employees at NBP here have a good hold on their descriptions, as they are highly skilled

Professionals with back ground in business administration, banking, economics etc. These

professional competencies enable the employees to understand and perform the function and

operation in better way.

Western union facility:

National Bank of Pakistan is only one bank which has the facility of Western union. In this

particular scheme money is transfer in Pakistan from abroad. This is the fastest way to moneytransfer. You can receive the money from bank to see the name and password of particular client.

ATM finder:

There is also strength of NBP that they are found the ATM. They now provide this facility to the

customers.

Customer satisfaction:

Because of governments bank, it is enjoying the customers satisfaction. Customers feels secure

their money in NBP.

Online banking:

There is also strength of NBP that 130 branches are online. It helps the speedy services giving to

the customers. There is also help in checking the balances and daily transactions just at one key

press.

Employees loyalty: Employees are very much loyal to NBP. Employees turnover is very low

in NBP. Very few employees are leaving the jobs in NBP. So it is very big strength that your

employees are loyal to your organization.


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9.2 WEAKNESSES:

Lack of Marketing Effort:

The bank does not promote its corporate image, services, etc on a competitive way. Hence lacks

far behind in marketing effort .A need for aggressive marketing in there in the era marketing in

now becoming a part of every organization.

NBP under Political Pressure:

The strong political hold of some parties and government and their dominance is affecting the

bank in a negative way. They sometime have to provide loan under the pressure, which leads to

uneven and adjusted feeling in the bank employees.

Lack of Financial Product:

The bank falls far behind when the innovative and new schemes are considered. It has not been

involved in the tug of war between the competitors to the accounts and strengthens the existing

customer base. This stands out to be the major incompetence and weakness of the banks.

Inefficient Counter Services in the Rush Hours:

During the rush hours, the bank is founded out to be a total flop to handle the mob of people

peaking from windows and doors. The bank has deficiency to operate in the stages of rush hours

where the people find them services entangled in a situation of nowhere because they are not

well served.

Lack of Computerized Network:

The bank lack the strength of being powered by the network of computers, which have saved

time, energy and would have lessened the mental stress, the employees have currently. This

would add to the strength if it were powered by network of computers.

Lack of Modern Equipment:

The bank lacks the modern Equipment that is note counting machine computers. Even if there is

any equipment they lack to fall in the criteria of being rearmed as update and upgraded

Uneven Work Distribution:


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The workload in NBP is not evenly distributed and the workload tends to be more on some

employees while others abscond away from their responsibilities, which server as a demotivation

factor for employees performing above average work.

Public dealing is not very effective:

Public respect is not very effective in NBP. Employees are not taking care of the customers,

especially in pension and bills department.

Staff shortage:

There is also weak point for NBP that staff is very short and more staff is required to meet the

needs of the branch work.

9.3 OPPORTUNITIES

Electronic Banking:

The world today has become a global village because of advancement in the technologies,

especially in communication sector. More emphasis is now given to avail the modern

technologies to better the performances. NBP can utilize the electronic banking opportunity to

ensure on line banking 24 hours a day. This would give a competitive edge over others.

Growing banking system:

Nowadays banking system is growing quickly so NBP have opportunities to improve the

standard and get the more share in the market.

.Increase in economic activities:

The economic activities are increase nowadays, so banks are contributes more in economic

activities. Banks are played role in trade and commerce. So the business of commercial banks is

increase.


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9.4 THREATS

Emergence of New Competitors:

The bank is facing threats with the emergence of new competitors especially in terms of foreign

banks. These foreign banks are equipped with heavy financial power with excellent and

innovative ways of promoting and performing their services. The bank has to take initiative in

this regard or will find itself far back in competition.

Political Pressure by Elected Govt: The ongoing shift in power in political arena in the country

effects the performance of the bank has to forward loans to politically powerful persons which

create a sense of insecurity and demoralization in the customer as well as employees.

Customer Complaints:

There exists no regular and specific system of the removal of customer complaints. Now a day a

need for total customer satisfaction is emerging and in their demanding consequences customer's

complaints are ignored

Increase in no. of banks:

Increase in no. of banks is a threat for National Bank of Pakistan. No. of private banks (commercial and

private) are operating their business and provide the same facilities. So increase in no. of banks is a threatfor NBP.

Modern type of banking:

Modern and computerized banking is required to fulfill the customers need. So maximum branches of

NBP are worked in old traditional ways.

The whole structure changes to online:

NBP have wide network of branches. Only 130 branches are online, so it is very difficult and time

consumed to convert all branches to online system. So there is also risk involves that if one

commuter ofone branch suffers in problem, all system and all commuters of all branches must be

turnoff.


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10SUGGESTIONS:

NBP major fault is that wasnt keeping its pace with on going changing in banking

industry unlike other bank. Now this bank combining all it power and trying to approachother banks.

Latest reorganizing efforts are necessary to make it cost effective also making its facility

accordingly to modern banking. These must continue.

Bank management has to put its all effort to change the prevailing culture of the bank and

to put the foundation stone of business oriented culture. In which employees give

important to the bank and its customer.

To attract the customer in the future NBP have to make extensive effort to give facilities

of retail and consumer banking. Plus the technology in the banking which will be

necessary for future banking is another week area need to be stressed.

The outlook and interior lay out of the branches is another thing which needs to be

improved.

The procedure of taking services from the bank must be made easier and straight forward

not involving long difficult procedure for simple task.

I finally suggest that the branch shall adopt some modern ways of doing business by

introducing computerization, because this is the main branch in whole Pandora region

To remain in the market bank need to be vigilant in the eyes of customer. One way is through

promotion efforts, so that people aware about he services of the banking and any addition which

the bank as made in the portfolio of its services.


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i Practice & Law of Banking in Pakistan by Dr. Asrar H. Siddiqui 7 th ed page no 221

ii Practice & Law of Banking in Pakistan by Dr. Asrar H. Siddiqui 7th ed page no 228

iii Practice & Law of Banking in Pakistan by Dr. Asrar H. Siddiqui 7 th ed page no 228

Documents

My NBP Report