National Mapping and Resource Information Authority

National Mapping and Resource

Information Authority

CITIZEN’S CHARTER 2020 (1st Edition)

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National Mapping and Resource

Information Authority

CITIZEN’S CHARTER 2020 (1st Edition)

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I. Mandate: NAMRIA is mandated to provide the public with mapmaking services and to act as the central mapping agency, depository, and distribution facility for natural resources data in the form of maps, charts, texts, and statistics.

II. Vision: NAMRIA is a center of excellence, building a geospatially-empowered Philippines.

III. Mission: To provide quality topographic maps, nautical charts, and other geospatial products and services in a timely and coordinated manner.

IV. Service Pledge: In delivering service to the public, the agency pledges the following: We, the officials and employees of the National Mapping and Resource Information Authority commit to:

Nurture a culture of excellence in the production of geographic

information and delivery of services to the public;

Act promptly on public request and inquiry with utmost courtesy

and efficiency;

Meet and exceed public expectations through established service

standards and feedback mechanisms;

Respond immediately to suggestions and take necessary actions;

Inform our customers regularly on updates and developments on

our products and services; and

Assure continuous improvement of our systems and procedures to

deliver the best quality service.

As such, we commit to serve with CARE:

Courtesy – create opportunity to know and consider the needs of

our clients;

Accessibility – provide the necessary information on the available

products and services and/or possible alternatives;

Response-ability – ensure that client concerns will be addressed

as required and the staff will be able to deliver their commitment; and

Effectiveness – create potentials for longer relationships and

engagements.

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LIST OF SERVICES

Office of the Administrator 6

Internal Services 6

AO-01. Processing of Documents for the Provision of NAMRIA Data/

Information 7

Requests for Multiple Data/Products 9

AO-02. Review of Legal Documents 13

AO-03. Processing of Documents for Technical Branches 15

AO-04. Processing of Internal Documents for Chief of Staff or

Administrator’s Approval/ Signature 17

AO-05. Review and Approval of Documents 19

Hydrography Branch 21

External Services 21

HB-01. Provision of Digital & Print on Demand (POD) Nautical Charts 22

HB-02. Request for Free Issuance of Maps, Publications, and Data

Produced by the Hydrography Branch 25

HB-03. Request for Certifications (Nautical Distances and Offshore

Exploration Permit) 28

HB-04. Issuance of Certification of Tide Gauge Benchmarks 31

HB-05. Issuance of Certification of Oceanographic Information and

Provision of Physical Oceanographic Data 34

HB-06. Provision of Bathymetric Data 40

HB-07. Provision of Geomagnetic Data 44

Mapping and Geodesy Branch 49


MGB-01. Request for IFSAR and LIDAR Data, Orthoimage, Orthophoto

and Aerial Photographs 50

MGB-02. Request for Digital and Print-On-Demand Administrative and

Large, Medium and Small Scale Topographic Base Maps 60

MGB-03. Request for Map Certification and Evaluation 69

MGB-04. Request for Certification and Evaluation of Geodetic Control

Points (GCPs), and GNSS Receiver Registration 72

Internal Services 88

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MGB-05. Request for Printed Maps and Charts 89

Resource Data Analysis Branch 92


RDAB-01. Request for Complimentary Copies of Thematic Data and

Other Maps within RDAB 93

RDAB-02. Provision of Print Copies of Land Classification (LC) Maps and/or

Corresponding Forestry Administrative Orders/DENR Administrative Orders

(FAO/DAO) 96

RDAB-03. Request for Land Classification (LC) Maps and Other

LC-Related Data/Information 99

RDAB-03. Request for Land Cover Map 112

A. Request for Land Cover Maps for Walk-In Clients 112

B. Request for Complimentary Copy of Land Cover Map 115

RDAB-04. Request for Coastal Resources Map, Inundation Map and

Slope Map 103

A. Request for Coastal Resource Maps for Walk-In Clients 103

B. Request for Complimentary Copy of Coastal Resource Map 105

C. Provision of Slope Map with Certification (letter request and

walk-in client/s) 108

Geospatial Information System Management Branch 118


GISMB-01. Purchase of Printed Maps, Charts, and Publications 119

For Free Copies of Printed Maps, Charts, and Publications 122

GISMB-02. Request for GIS Maps and Multiple Thematic Data 125

For Free Copies of GIS Maps and Other Thematic Maps 127

GISMB-03. Application for Enrolment in GIS and Other Geomatics Trainings 130

For Packaged GIS and Other Geomatics Trainings (Usually Outside

NAMRIA) 133

GISMB-04. Request for Information, Education, and Communication

(IEC) Activities 137


GISMB-05. Development of Database System 140

GISMB-06. Provision of ICT Support Services 143

GISMB-07. Development of Information System 144

GISMB-08. Provision of Web Publishing Services 148

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Support Services Branch 150


SSB-01. Request for Certification, Service Record, and Other Documents 151

A. Request for Certification and Service Record 151

B. Request for Certified Copies of Documents 158

C. Request for Printed/Digital Copy of Project-Related Documents 161

SSB-02. Request for Bidding Documents and Canvass Proposal 163

A. Request for Bidding Documents 163

B. Request for Canvass Proposal Slip 167

SSB-03. Issuance of Control of Order of Payment and Official Receipt 169

A. Issuance of Control of Order of Payment 169

B. Issuance of Official Receipt (OR) 170

SSB-04. Access to Library Services and Holdings 172

A. Access for External Clients 172


SSB-04. Access to Library Services and Holdings 176

B. Access for Internal Clients 176

SSB-05. Request for Certifications and Service Record 179

A. Request for Certification and Service Record 179

B. Request for Certification of Total Leave Credits 182

C. Request for Certificate of Contributions and Monthly Amortizations 185

SSB-06. Issuance of Special Order/Embarkation Order for NAMRIA On-the-

Job Training (OJT) 187

SSB-07. Turn-in of Property, Plant, and Equipment 191

SSB-08. Request for Engineering Services 194

A. Request for Repair 194

1. Minor Repair of Vehicle Services 194

2. Repair of Instrumentation and Communication Equipment 196

3. Repair of Facilities and Equipment 199

B. Request for Transport Services 202

FEEDBACK AND COMPLAINTS MECHANISM 204

LIST OF OFFICES 206

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Office of the Administrator

Internal Services

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AO-01. Processing of Documents for the Provision of NAMRIA

Data/Information Provision of NAMRIA Data/ Information is one of the agency frontline services which enable the public to request desired/needed NAMRIA data/information for various purposes.

Office or Division:


Classification: Simple

Type of Transaction:

G2C - Government to Citizen

G2G - Government to Government G2B - Government to Business

Who may avail:

All

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Letter of Request (1 copy) Client

Routing Slip (1 copy)

Records Management Section http://www.namria.gov.ph/forms.php

CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.1 Submit letter/ memorandum to Records Management Section

1.2 Through

email

1.1 Receive and record the document/s, attach routing slip, and forward the document/s to the Administrator’s Office

None 30 minutes Records Management Section Staff

AO Staff

1.2 Receive, record and forward the document/s to the Chief of Staff

None 30 minutes AO Staff

http://www.namria.gov.ph/forms.php

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CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.3 Review and endorse the document/s to the Administrator

None 1 hour and 30 minutes

Chief of Staff

1.4 Review/ Approve/ Disapprove the request, give instructions through marginal note, and endorse the document/s to the concerned personnel, unit/s, branch/es, and/ or committee/s

None 5 hours Administrator

1.5 Release/ dispatch document/s to concerned personnel, unit/s, branch/es, and/ or committee/s

None 30 minutes AO Staff

TOTAL None 1 day

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Requests for Multiple Data/Products Provision of Data/Information generated by the different technical Branches of the Agency is one of the services frequently availed by clients of NAMRIA. A client often requests for multiple sets of NAMRIA Products for various purposes.

Office or Division:


Classification: Simple, Complex, Highly Technical


G2G - Government to Government G2C – Government to Citizen G2B – Government to Business

Who may avail: All



Routing Slip (1 copy) Records Management Section http://www.namria.gov.ph/forms.php

External Client Request Form (ECRF) (1 copy)

Office of the Primary Responsibility (OPR) http://www.namria.gov.ph/forms.php

Request for Free Issuance (RFI) (1 copy)

Office of the Primary Responsibility (OPR) http://www.namria.gov.ph/forms.php

CLIENT STEPS AGENCY ACTIONS FEES TO BE

PAID PROCESSING

TIME PERSON

RESPONSIBLE

1. Submit letter of request through walk-in or email

1.1 Record letter of request and endorse the letter to NAMRIA Administrator

None 30 minutes Staff Records Management

Section

1.2 Receive, record and forward the document/s to the Office of the Chief of Staff

None 30 minutes Staff Office of the Administrator

1.3 Review and endorse the


Chief of Staff

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PAID PROCESSING

TIME PERSON

RESPONSIBLE

document/s to the Administrator

1.4 Approve/ Disapprove the request, give instructions through marginal note, and endorse the document/s to the OPR, concerned personnel, unit/s, branch/es, and/ or committee/s


1.5 Release/ dispatch document/s to the OPR, concerned personnel, unit/s, branch/es, and/ or committee/s

None 30 minutes Staff Office of the Administrator

1.6 Receive the document/s, and process the requested data, and fill out RFI Order Details

Simple: 6 hours and 20

minutes

Complex: 4 days, 6 hours

and , 20 minutes

Highly

Technical: 17 days, 4 hours

and, 20 minutes

Staff Client Service Section / Client Service Unit per

Branch / OPR

1.7 Consolidate OPR

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PAID PROCESSING

TIME PERSON

RESPONSIBLE

the requested data from the concerned branches. 1.8 Endorse the RFI Form to the Office of the Director

1.9 Review the documents and endorse to the Office of the Chief of Staff

None 30 minutes Director OPR

1.10 Receive and record the document/s, review for completeness of required attachments, and forward the document/s to the Chief of Staff

None 30 minutes Staff Office of the Chief of

Staff


None 1 hour Chief of Staff

1.12 Approve or disapprove the request

None 1 day Administrator

1.13 If approved, discuss the request details with the client; if disapproved, inform the client through a letter of regret, email or phone call

None 30 Minutes OPR

2. Receive data, fill out RFI Form

2.1 Release requested data to

None 10 minutes OPR

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PAID PROCESSING

TIME PERSON

RESPONSIBLE

Feedback form client

TOTAL None Simple: 3 days

Complex: 7

days

Highly Technical: 20

days

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AO-02. Review of Legal Documents The review of documents particularly in reviewing the content of documents with legal implication to be endorsed for Administrator’s approval or disapproval.

Office or Division:

Legal Office, Office of the Administrator

Classification: Simple, Complex


G2G - Government to Government

Who may avail: NAMRIA Officials and Employees


Routing Slip (1 original copy with marginal note from the Administrator)

Concerned branch / Records Management Section http://www.namria.gov.ph/forms.php

External Client Request (ECR) (1 copy if necessary)


Contract, (3 copies if necessary) Concerned branch, division, unit, committee or client

CLIENT STEPS AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit of Memorandum of Agreement, contract/s, and communications with legal implication

1.1. Receive document, record and forward to Legal Office

None 5 minutes per document

Administrative Officer IV (HRMO

II) Administrator’s

Office

Seaman First Class

Administrator’s Office

Sr. Administrative

Assisstant III Administrator’s

Office



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FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.2. Review the contents and endorse to the Chief of Staff

None Simple- 2 working days

Complex-6

working days

Legal Officer

1.3. Endorse document to the Administrator


Chief of Staff

1.4. Approve/ sign the document


Administrator

1.5. Retain a hard copy of the signed document, return to branches/ Concerned personnel or committee


Administrative Officer IV (HRMO

II) Administrator’s

Office

Seaman First Class


Sr. Administrative

Assisstant III Administrator’s

Office

TOTAL None Simple- 2 days and 40

minutes

Complex- 6 days and 40

minutes

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AO-03. Processing of Documents for Technical Branches The Deputy Administrator’s Offices under the Office of the Administrator process documents for their respective supervised technical branches, it includes but not limited to endorsement of special orders, and endorsement/ approval/ disapproval of travel orders and applications for leave of absence.

Office or Division:

Office of the Deputy Administrator, Office of the Administrator




Who may avail: NAMRIA Technical Branches


Routing Slip (1 original copy with marginal note from the Administrator)

Concerned Branch / Records Management Section http://www.namria.gov.ph/forms.php

Medical Certificate, (1 copy for Leave of Absence more than 5 days)

Attending Physician

Forms (1 copy per form): Special Order (SO) Travel Order (TO) Leave of Absence

Human Resource Management Section


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit document/s for personnel action (Special Order, Travel Order, Leave of Absence)

1.1 Receive and log document/s coming from the concerned branch or personnel

None 15 minute Receiving Personnel Office of the Deputy

Administrator

1.2 Review and sign document/s

None 4 hours Deputy Administrator

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FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.3 Release signed document/s to: Records Management Section for control of SO and TO; Human Resource Management Section for 201 filing; and the concerned branch

None 15 minutes per

document

Receiving Personnel Office of the Deputy

Administrator

TOTAL None 4 hours and 30 minutes

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AO-04. Processing of Internal Documents for Chief of Staff or

Administrator’s Approval/ Signature Processes internal documents or correspondences within NAMRIA from Support Services Branch and technical branches for the Chief of Staff and or for the Administrator signature, approval or disapproval.

Office or Division:

Chief of Staff, Office of the Administrator




Who may avail: NAMRIA Officials and Employees


Routing Slip (1 copy) http://www.namria.gov.ph/forms.php

Medical Certificate, (1 copy for Leave of Absence more than 5 days)

Attending Physician

Prescribed Forms: (1 copy per form except for DV and WO/PO with 3 copies each)

http://www.namria.gov.ph/forms.php/ Human Resource Management Section/ Property and Supply Management Section

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit or endorse Letter/ Memorandum/ Special Order/ Certification, and other internal documents (e.g. D.V., P.R., P.O./W.O.,MOA/ MOU) for Administrator’s approval or signature

1.1 Receive and record the document/s, review for completeness of required attachments, and forward the document/s to the Chief of Staff

None 30 minutes Receiving Personnel

Office of the Chief of Staff



Page 18 of 208


PROCESSING TIME

PERSON RESPONSIBLE


None 1 hour Chief of Staff

1.3 Review/Approve/ Disapprove the request, give instructions through marginal note, and endorse the document/s to the concerned NAMRIA personnel, unit/s, branch/es, and/ or committee/s


1.4 Dry seal certification/s if necessary or assigned QR code duly signed by the Administrator, if necessary

None 1 hour Receiving Personnel





TOTAL None 1 day

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AO-05. Review and Approval of Documents This service processes the reply or action-taken of the technical branches and support services branch for the provision of NAMRIA data/information for approval/ disapproval of the Administrator.

Office or Division:




G2C - Government to Citizen G2G - Government to Government G2B - Government to Business

Who may avail:

NAMRIA Officials and Employees


Routing Slip (1original copy with marginal note from the Administrator)

Concerned branch / Records Management Section / http://www.namria.gov.ph/forms.php

Request letter, if there’s any (1 copy) Client

Forms: (1 copy per form if necessary) External Client Request (ECR) Memorandum of Understanding Request for Free Issue



PROCESSING TIME

PERSON RESPONSIBLE

1.Endorse reply correspondence to the office of the Administrator

1.1 Receive, record and forward the document/s to the Chief of Staff





Chief of Staff

1.3 Review/Approve/ Disapprove the request, give further instructions

None 4 hours and 30 minutes

Administrator



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PROCESSING TIME

PERSON RESPONSIBLE

through marginal note, and endorse the document/s to the concerned personnel, unit/s, branch/es, and/ or committee/s

1.4 Assigned QR code duly signed by the Administrator, if necessary or as instructed

None 1 hour Receiving Personnel




Administrator’s Office (AO)

TOTAL None 1 day

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Hydrography Branch

External Services

Page 22 of 208

HB-01. Provision of Digital & Print on Demand (POD) Nautical

Charts Nautical Charting Division is in charge of the compilation and publication of Nautical Charts (NC). NCs (Paper and ENC) specifically designed to meet the requirements of marine navigation, showing depths of water, nature of bottom, elevations, configuration and characteristics of the coast, dangers and aids to navigation necessary for safe navigation. Digital data can be acquired in raster, vector and ENC; POD charts that are newly published or charts that need frequent updating.

Office or Division:

Hydrography Branch, Nautical Charting Division




Who may avail: All


External Client Request (ECR) Form / Official Receipt

Map Sales Office

Internal request via Internal Client Request Management System or Internal Client Request form when offline (one copy)

www.namria.gov.ph/isportal.aspx (online) or www.namria.gov.ph/forms.php (to download form for offline use) or Records Section (printed form)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.1 Request desired product and fill out ECR form (Client details)

1.1 Accept request

None 15 minutes per product

Chief, PCCLS Section

Chief, PCCSS

Section

Chief, ENC Section

1.2 Discuss the details of the product

1.2 Check/verify availability of Product

None

1.3 Request via ICRMS

1.3 Show available data

None 1 hour per product

Page 23 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

(Internal)

For internal request: The request must be authorized by the Division Chief or authorized personnel

sample to client

1.4 Discussed and approved by the authorized personnel

None 1 hour Division Chief of the requesting

personnel

2. Submit ECR form to MSO

2. Check completeness of information

None 10 minutes Officer-In-Charge MSO, HB

2.1 Prepare and plot paper chart Print-on-Demand (POD)

2.2 Prepare and write file on CD.

2.3 Check completeness of the product

None POD: 1 hour per

chart Raster chart:

1 hour per chart

Vector chart:

2 hours per chart

ENC: 1 hour per cell

Chief, PCCLS Section

Chief, PCCSS

Section

Chief, ENC Section

TOTAL POD: ₱1,500.00 Raster chart:

For external client: POD

Page 24 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

₱700.00 Vector chart: ₱300.00 / mb ENC: ₱800.00 (large-scale) ₱600.00 (small-scale) ₱200.00 (per update)

2 hours and 25 minutes per chart Raster 2 hours and 25 minutes per chart Vector 3 hours and 25 minutes per chart ENC 2 hours and 25 minutes per cell For internal clients: POD 2 hours per chart Raster 2 hours per per chart Vector 3 hours per per chart ENC 2 hours per cell

Page 25 of 208

HB-02. Request for Free Issuance of Maps, Publications, and Data Produced by the Hydrography Branch

Clients can request at the Client Service Unit of Hydrography Branch the nautical charts, bathymetric data, geomagnetic data, oceanographic data, municipal water boundary data, nautical publications and special or customized maps and data in printed or analog and digital formats.

Office or Division:

Client Service Unit (CSU), HB

Classification: Highly Technical


G2C - Government to Citizen G2B - Government to Business G2G - Government to Government

Who may avail: All


1.a. For NGA, LGU, NGO, citizen clients: Request Letter

1.b. For students: Request Letter Noted by School Official, Photocopy of School ID and Thesis Abstract (1 copy)

Client

2. Request for Free Issue (RFI) form (1 copy)

CSU HB Online (www.namria.gov.ph/forms.php)


PROCESSING TIME

PERSON RESPONSIBLE

1. Request desired map, publication or data

1. Receive the letter of request and check completeness of information provided in the request

None 30 minutes CSU, HB

1.1 Forward the letter to Records Section

None 4 hours

Records Officer Administrative

Division


Page 26 of 208


PROCESSING TIME

PERSON RESPONSIBLE

1.2 Endorse the request to the NAMRIA Administrator

None 4 hours


Division

1.3 Approve/ disapprove the request and endorse to HB Director

None 1 day

Administrator NAMRIA

1.4 Endorse the request to CSU, HB for appropriate action

None 30 minutes

HB Director


None 30 minutes

CSU, HB

1.6. For approved requests, endorse to appropriate HB Division

None 15 days

NCD Staff MAD Staff POD Staff

SSD-HGDMS Staff

1.7. Prepare the requested map, publication or data and endorse to CSU, HB

2. Fill out the Client Details of

2. Consolidate requested

None 4 hours CSU, HB

Page 27 of 208


PROCESSING TIME

PERSON RESPONSIBLE

the RFI form

map, publication, or data; and prepare the reply letter

2.1. Endorse the RFI and reply letter to HB Director

None 30 minutes

CSU, HB

2.2. Endorse to NAMRIA Administrator

None 4 hours

HB Director

2.3. Sign the RFI and reply letter and endorse to HB Director

None 1 day


2.4 Endorse signed RFI and reply letter to CSU, HB

None 30 minutes

HB Director

3. Receive the map, publication, or data and fill-up the RFI for the satisfaction rating

3.1 Release the map, publication, or data with the reply letter

None 30 minutes CSU, HB

TOTAL None 19 days and 3 hours

(Includes travel time from San Nicolas, Manila to Fort Bonifacio, Taguig and vice versa)

Page 28 of 208

HB-03. Request for Certifications (Nautical Distances and Offshore

Exploration Permit)

NAMRIA issues the following certifications that are required by the maritime industry:

1. Certificate of Nautical Distances 2. Certificate for Exploration Permit

The Certificate of Nautical Distance is required by the Maritime Industry Authority (MARINA) for the issuance of Certificate of Public Convenience to domestic shipping companies. The certificate indicates the distances between ports, which is used by MARINA in the computation of fare for ferry services. The Certificate for Exploration Permit is required by the DENR-Mines and Geosciences Bureau (MGB) for the application for Exploration Permit by mining companies. The certificate indicates that the mining company registered with NAMRIA and that they will provide NAMRIA information that will be used for the issuance of notices to mariners or navigational warnings.

Office or Division:

Maritime Affairs Division (MAD)/ Nautical Publications Section (NPS)

Classification: Complex


G2C - Government to Citizen G2B - Government to Business

Who may avail: All


1. Request Letter 2. Copy of Environmental Work Program for Offshore Exploration received by MGB

Client

3. External Client Request (ECR) (1 copy)

MAD Office Online (www.namria.gov.ph/forms.php)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Request desired certification

1. Discuss details of the desired certification of the client

None 30 minutes per

certification

NPS Staff


Page 29 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

2. Fill out Client Details in ECR form and submit required documents (request letter, Environment Work Program for Offshore Exploration, and ECR)

2. Review submitted documents and fill out Order Details in the ECR form

2.1. Provide the ECR to client

For Certificate of

Nautical Distance:

Php180.00 for the first 25 nautical miles

plus Php25.00 per

additional nautical miles

For

Certificate of Exploration

Permit: PhP2,500.00 per certificate

30 minutes

NPS Staff

NPS Staff NPS Chief MAD Chief

HB Director

3. Pay the required fees

3. Review the ECR

3.1. Issue the OP

3.2. Accept the payment

3.3. Issue the OR

None 20 minutes MSO Staff

4. Submit OR and ECR

4. Prepare the Certificate and endorse to HB Director

4.1. Sign the Certificate and endorse to NPS through the MAD Chief

None 2 hours

30 minutes

NPS Staff NPS Chief MAD Chief

HB Director

5. Receive the certificate

5. Release the certificate

None 5 minutes NPS Staff

Page 30 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

6. For returning clients: Fill out Product Evaluation form

6. Check the completeness of the form

None 5 minutes NPS Staff

TOTAL For Certificate of

Nautical Distance: Php180.00 for the first 25 nautical miles plus

Php25.00 per additional nautical

miles

For Certificate of Exploration

Permit: PhP2,500.00

per certificate

4 hours

Page 31 of 208

HB-04. Issuance of Certification of Tide Gauge Benchmarks

This service provides the information in availing certification of tide gauge benchmarks in the tide stations that contains geographic position, sketch of monument, description, elevation referred to datum that can be used as reference in surveying, mapping, reference in the infrastructures.

Office or Division: Physical Oceanography Division (POD), Hydrography Branch (HB)


Type of Transaction: G2C - Government to Client G2G - Government to Government G2B - Government to Business

Who may avail: All


External Client Request (ECR) (1 copy)

Physical Oceanography Division/Hydrography Branch Email: [email protected] Phone 8242-2093/ 8241-3494 local 105

Valid Identification Card

Order of Payment (OP) (3 copies) Map Sales Office (MSO)

Official Receipt (1 copy) MSO


PROCESSING TIME

PERSON RESPONSIBLE

1. Request desired product/service

1.1 Receive Request

1.2. Check Availability of data

1.2 Prepare ECR

None 5 minutes Project Development

Officer

2.Fill out ECR 2.1. Received Filled-out ECR

2.2. Encode information at Client Request Management System


Officer

mailto:[email protected]

Page 32 of 208


PROCESSING TIME

PERSON RESPONSIBLE

2.3.Review request letter and documents

2.4. Prepare Certificate, External Client Request and requested data

None 5 days

Oceanographer II

2.5. Review Certificate, ECR and Tidal Benchmarks

None 20 minutes Chief, Oceanographic

Data Management

Section

2.6. Endorse Certificate and External Client Request to the Director

None 25 minutes Chief, POD

2.7. Sign the Certificate

None 30 minutes OIC Director, Hydrography

Branch

2.8. Inform Client through phone or email the availability of requested data


Officer

2. 9. Return Client Request Form to Client

None 1 minute Project Development

Officer

3. Pay relevant fee at the MSO

3.1. Prepare OP

3.2. Process Payment and provide OR to the client

PhP360.00 per

benchmark per station

10 minutes OIC, HB Map Sales

Page 33 of 208


PROCESSING TIME

PERSON RESPONSIBLE

4.Submit Official Receipt 4.1 Retain a copy of the certificate and O.R.

4.2 Release the Certificate and O.R. to the Client

None 5 minutes POD Staff

5. Fill out Feedback and Satisfaction Details in the ECR form, and accept the product

5.1 Check completeness of the form.

5.2 Encode the request details

5.3. Encode the request details in the NAMRIA Products and Services Information System (NPASIS)

5.4 Encode Client Order slip into Client Request Management System

None 10 minutes

POD Staff

TOTAL PHP360.00 per

benchmark per station

5 days, 1 hour and 57

minutes

Page 34 of 208

HB-05. Issuance of Certification of Oceanographic Information and

Provision of Physical Oceanographic Data This service provides the information in availing certification of oceanographic information that contains processed hourly heights, monthly and annual means of actual sea level and other tidal datum planes, tide reducers, tidal extremes, highest and lowest tide observed in the tide stations. Tidal current data that provides information on speed and direction. Waves data and Salinity and Temperature data.

Office or Division: Physical Oceanography Division (POD), Hydrography Branch



G2C - Government to Client G2G - Government to Government G2B - Government to Business

Who may avail: All



Physical Oceanography Division/Hydrography Branch Email: [email protected] Phone 8242-2093/ 8241-3494 local 105

Valid Identification Card

Order of Payment (OP) (3 copies) Map Sales Office (MSO)

Official Receipt (OR) (1 copy) MSO


PAID PROCESSING

TIME PERSON

RESPONSIBLE

1. Receive desired request/services

1.1 Receive request 1.2. Check

Availability of data 1.3. Prepare Client Order Slip


Officer

2.Fill out Client Order Slip and submit to the Receiving Personnel

2.1. Receive the filled-out Client Order Slip

2.2. Encode Information at Client Request


Officer


Page 35 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

Management System

2.3. Review request letter and documents

2.4. Prepare Certificate, External Client Request and External Client Request Free Issue if free, and the requested data

None

15 days data processing

time or depending on

the availability of

the data

POD Staff/ Oceanographer II

2.5. Review the Certificate, Requested Product, External Client Request and the External Client Request Free Issue

None 20 minutes Chief, Oceanographic

Data Management Section

2.6. Endorse the certificate and External Client Request and External Client Request Free Issue to the Director

None 25 minutes Chief, Physical Oceanography

Division

2.7. Sign the Certificate and endorse External Client Request/ External Client Request Free Issue to Administrator

None 30 minute OIC-Director Hydrography

Branch

2.8. Approve and sign External

None 2 days Administrator

Page 36 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

Client Request Free Issue

2.9. Inform the Client through phone or email the availability of the requested data.

None 2 minutes Physical Oceanography Division staff

3. Pay the relevant fee at the Map Sales Office (MSO)

3.1. Prepare Order of Payment

3.2. Process payment and provide Official Receipt (OR)

a.Processed hourly

heights data per month per station- PhP 300.00

b.Processed times and heights of

high and low waters

including lunitidal

interval of daily heights per month, per station- PhP 300.00

c.Monthly and annual

data of mean sea level and other tidal

datum planes per month per

station- PhP 300.00

d.Tide Reducers per month

10 minutes Cashier Map Sales Office

(MSO)

Page 37 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

per station- PhP 300.00

e.Highest and lowest

tide observed


F. Tidal extremes

per station per year-

PhP 360.00

G. Tidal data

analysis and processing per month per station

PhP 1000.00

H. Processed

mean hourly tidal current velocity per station- PhP

300.00

4. Submit Official Receipt

4.1. Retain a copy of the Certificate and Official Receipt (O.R)

4.2. Release the Certificate, Data, and Official Receipt to the Client


Officer

Page 38 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

5. Fill out the client feedback portion of the visitor’s slip

Received Certificate, Oceanographic Data and O.R

5.1 Check the completeness of the form

5.2. Release the oceanographic data

5.3. Encode the request details in the NAMRIA Products and Services Information System (NPASIS)

5.4. Encode Client Order Slip into Client Request Management System


Officer

TOTAL a.Processed hourly

heights data per month per station- PhP 300.00

b.Processed times and heights of

high and low waters

including lunitidal

interval of daily heights per month, per station- PhP 300.00

c.Monthly and annual

data of mean sea

17 days, 1 hour, 50 minutes/

depending on the

availability of data.

Page 39 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

level and other tidal

datum planes per month per

station- PhP 300.00

d.Tide Reducers per month per station- PhP 300.00

e.Highest and lowest

tide observed


F. Tidal extremes

per station per year-

PhP 360.00

G. Tidal data

analysis and processing per month per station

PhP 1000.00

H. Processed

mean hourly tidal current velocity per

station- PhP 300.00

Page 40 of 208

HB-06. Provision of Bathymetric Data

This service provides the information in providing Bathymetric data that indicates depth soundings at a specific area. Bathymetric data is commonly given in .xyz format with the spacing dependent on the preference of the client. Smooth sheets may also be availed in digital or printed form (A1 or A0 size).

Office or Division:

Survey Support Division, Hydrography Branch



G2B - Government to Business



Who may avail: All


Request Letter addressed to the administrator (for Free Issue) (1 copy)

Client


Client Service Unit (CSU)/ Map Sales Office (MSO)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Request desired data. Accomplish the External Client Request form

**For free issue, a request letter should be written addressed to the Administrator

1. Receive request. Review accomplished External Client Request form

**The branch client service unit (CSU) will receive and endorse the approved request to HGDMS.

None 15 minutes

Seaman Third Class

HGDMS, SSD

Chief MAD

2. Discuss the details of the desired product.

2. Check availability of request

None 1 hour Survey Officer HGDMS, SSD

Seaman Third

Class

Page 41 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

2.1. Show available data samples to client.

HGDMS, SSD

2.2. Prepare the requested data and accomplish the Bathymetric Data Release form

None 15 days

Depending on the scope of the request.

Survey Officer HGDMS, SSD

Seaman Third

Class HGDMS, SSD

2.3. Check the completeness of the bathymetric data and the release form and endorse to the SSD Chief

None 2 hours

Chief, HGDMS Survey Support

Division

2.4. Review and approve the bathymetric data release form.

For free issue: Forward the bathymetric data and the release form to the branch CSU (process will be continued by CSU from this point)

None 1 hour

Chief Survey Support

Division

2.5. Inform the client of the availability of the product

None 5 minutes Seaman Third Class

HGDMS, SSD

Page 42 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

3. Secure Order of Payment and pay the product at the Map Sales Office


3.2. Issue Official Receipt

3.3. Process payment and issue Official Receipt

Hydrographic Smooth Sheets:

Analog: A1 size =

5,000 PhP

A0 size = 9,000 PhP

Digital data (in xyz):

10,000 PhP per

hydrographic smooth

sheet

10 minutes Officer-in-Charge Map Sales Office,

Binondo


4.1. Retain a copy of the Official Receipt (O.R)

4.2. Release the product and Official Receipt to the Client

None 5 minutes Seaman Third Class

HGDMS, SSD

5. Fill out the client feedback portion of the External Client Request form.

Receive product and Official Receipt

5.1. Check completeness of feedback form

5.2. Release product

None 10 mins Seaman Third Class

HGDMS, SSD

TOTAL Hydrographic Smooth Sheets:

Analog:

For free issue: 15

days, 3hours, 15

minutes (estimated time is

Page 43 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

A1 size = PhP5,000 A0 size = PhP9,000

Digital data (in xyz):

PhP10,000 per

hydrographic smooth

sheet

exclusive of processes in

the Client Service Unit)

With fees: 15 days,

4hours, 45 minutes

*Rates are from NAMRIA Memorandum Circular No. 01 series of 2011

Page 44 of 208

HB-07. Provision of Geomagnetic Data This service provides the information in providing Geomagnetic data namely, Declination and Annual Change, Raw magnetic observation data, and Processed magnetic observation data. Depending on the quantity of request the following, the amount of time collating the requested data is described below.

Office or Division:

Survey Support Division, Hydrography Branch






Who may avail:

All

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Request Letter addressed to the Administrator (for free issue) (1 copy)

From the Client


Client Service Unit (CSU)/ Map Sales Office (MSO)


PROCESSING TIME

PERSON RESPONSIBLE

1. Request desired data. Accomplish the ECR form

**For free issue, a request letter should be written addressed to the administrator

1. Receive request. Review accomplished ECR form

**The branch CSU will endorse the approved request to HGDMS.

None 15 minutes

Seaman Third Class HGDMS, SSD

Chief, MAD

Page 45 of 208


PROCESSING TIME

PERSON RESPONSIBLE

1.1. Forward request to Geomagnetic Survey Section to check availability of request

None 15 minutes Seaman Third Class HGDMS, SSD

2. Discuss the details of the desired product.

2.1. Show available data samples to client.

None 1 hour Survey Officer GSS, SSD

2.2. Prepare the requested data and accomplish the Geomagnetic Data Release Form.

Declination and Annual Variation (for less than or equal to 10 Geographic Coordinates, more than 10 will require more time) Raw magnetic observation data

Processed magnetic observation data

None

1 hour

2 days (max)

2 days

(max)

Survey Officer GSS, SSD

2.3. Check the completeness of geomagnetic data and the release form and forward to HGDMS.

None 1 hour

Chief, GSS SSD

Page 46 of 208


PROCESSING TIME

PERSON RESPONSIBLE

2.4. Review and endorse the geomagnetic data to the SSD Chief

None 30 minutes

Chief, HGDMS SSD

2.5. Review and approve the release of the Geomagnetic data

For free issue: Forward the geomagnetic data and the release form to the branch CSU (process will be continued by CSU from this point)

None 30 minutes Chief SSD

2.6. Inform the client of the availability of the product

None 5 minutes Survey Officer HGDMS, SSD

3. Secure Order of Payment and pay the product at the Map Sales Office


3.2. Issue Official Receipt

3.3. Process payment and issue Official Receipt

Raw magnetic

observation data, per station =

PhP430.00

Processed magnetic

observation data, per station =

PhP530.00

10 minutes Officer-in-Charge Map Sales Office,

Binondo


4.1.Retain a copy of the Official Receipt (O.R)


Page 47 of 208


PROCESSING TIME

PERSON RESPONSIBLE

4.2.Release the product and Official Receipt to the Client

5.1. Fill out the client feedback portion ECR form

5.2. Receive product and Official Receipt

5.1. Check completeness of feedback form

5.2. Release product


TOTAL

Declination and Annual Change, per geographic Coordinate

Raw magnetic observation data, per station

Processed magnetic observation data, per station

Free issue: 4 hours,

30minutes (estimated

time is exclusive of processes in


2 days, 3 hours, 30 minutes

(estimated time is

exclusive of processes in


2 days, 3

hrs, 30 mins (estimated

time is exclusive of processes in


Page 48 of 208


PROCESSING TIME

PERSON RESPONSIBLE

Declination and Annual Change, per geographic Coordinate = PhP 360.00

Raw magnetic observation data, per station = PhP430.00

Processed magnetic observation data, per station = PhP530.00

With fees:

5 hours

2 days, 4 hours

2 days, 4

hours


Page 49 of 208

Mapping and Geodesy Branch

External Services

Page 50 of 208

MGB-01. Request for IFSAR and LIDAR Data, Orthoimage, Orthophoto and Aerial Photographs This service caters to national government agencies (NGAs), local government units (LGUs), government-controlled corporations (GOCCs), foreign entities, non-government organizations (NGOs), academic community, and private sector of the society seeking recent orthorectified Very High Resolution Satellite Imageries (VHRSI), aerial photographs, 25cm Ground Survey Distance (GSD) orthophotographs, and product derivatives of 2013 airborne Interferometric Synthetic Aperture Radar (IfSAR) and 2011 airborne Light Detection and Ranging (LiDAR) technology in the forms of 5-meter posting (<1 meter vertical accuracy) Digital Terrain Model (DTM) and Digital Surface Model (DSM) and 0.625-meter resolution Orthorectified Radar Intensity Image (ORI).

Said geospatial datasets and information shall serve as basic inputs for various fields of applications such as disaster management, climate change, governance, urban and rural planning, public works and infrastructure, transportation, and communication, among others.

Office or Division: Photogrammetry Division, Mapping and Geodesy Branch (PD-MGB)

Classification: Simple, Complex, or Highly Technical Transaction



Who may avail: All Private Individuals or Companies/Corporations, National Government Agencies (NGAs), Local Government Units (LGUs), Government Controlled Corporations (GOCCs), and Foreign Entities, Non-Government Organizations (NGOs), and Academe Sector


For Private Individuals or Companies/Corporations:

1. Request Letter (Optional) Private Individual/Head of Company or Corporation

2. Digital Boundary of Specific Location or Area of Interest (AOI) in *.shp, *.dwg, or *.kmz Vector File Formats

Technical Personnel or Team of Requesting Party

3. Valid Government-Issued Identification Card (ID)

National Government Agencies (NGAs)

4. External Client Request (ECR) Form

National Mapping and Resource Information Authority (NAMRIA)

Page 51 of 208

5. Product Evaluation Form, if returning client


For National Government Agencies (NGAs), Local Government Units (LGUs), Government Controlled Corporations (GOCCs), Foreign Entities, and Non-Government Organizations (NGOs)

1. Request Letter Head of Agency





4. Request for Free Issue (RFI) Form National Mapping and Resource Information Authority (NAMRIA)



For Academe Sector:

1. Request Letter Student/s or Head of Academic Institution


Student/s

3. Approved Thesis Proposal Student/s

4. Endorsement Letter from Thesis Adviser or Professor

Thesis Adviser or Professor

5. Certificate of Registration or Enrollment Form

School or University Registrar

6. Valid School Identification Card (ID) School or University Registrar





FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Request needed 1.1Receive None 10 minutes Cartographer II Photogrammetry

Page 52 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

products or services through walk-in, letter- request, email, phone call, etc.

request. 1.2 Ask for a

valid government- issued or school ID.

1.3 Prepare one (1) copy of External Client Request (ECR) Form or Request for Free Issue (RFI) Form to be given personally or send through email to the client.

1.4 For returning clients, prepare one (1) copy of Product Evaluation Form to be given personally or send through email.

1.5 For paying clients, prepare four (4) copies of Order of Payment (OP) to be given personally or send through email.

Division

2. Review client forms and submit to

2.1 Receive and check completeness

None 2 hours Cartographer II Photogrammetry

Division

Page 53 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Division Client Service Unit (CSU).

of submitted client forms.

2.2 Endorse client to the concerned Section Product Custodian, together with the accomplished client forms.

2.3 Prepare requested aerial photographs, orthophotos, orthoimages, or Orthorectified Radar Intensity Image (ORI), Digital Terrain Model (DTM), and Digital Surface Model (DSM) – derived from 2013 IfSAR or 2011 LiDAR technology in digital and/or hard copy file format.

2.4 Store digital geospatial dataset/maps in external storage device with appropriate label of

Division Chief Engineer IV

Photogrammetry Division

Section Chiefs

Engineer IV Photogrammetry

Division Depending on the Type of Requested

Data

Page 54 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

specific data requested, coverage, and date of release.

2.5 Check completeness of requested digital and/or printed geospatial dataset and maps.

3.Pay prescribed fees and charges personally or online through bank transfer or deposit.

3.1 Receive one (1) copy of OP, ECR, and payment.

3.2 Process or validate payment.

3.3 Issue one (1)

copy of Official Receipt (OR).

3.4 Return one

(1) copy each of OP and ECR.

Orthophoto Map

(3”x3” Map Sheet)

(a) Printed File Photo Paper

- PhP 1,800.00

(b) Digital File 3”x3” Map

Sheet - PhP 6,000.00 Aerial

Photographs - 10”x10”- PhP

250.00 plus PhP 50.00 (Zoomed Image)

-2 x Enlargement – PhP 1,800.00

-3 x Enlargement – PhP 2,400.00

-4 x Enlargement – PHP 3,200.00

(b) Diapositive -PhP 550.00

10 minutes Financial and Management Division

Page 55 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Vector Files (*.dwg or *.shp

File Format) - PhP

9,000.00/map sheet - PhP

300.00/sq.km. -PhP

3.00/hectare Orthophoto

or Orthoimage (*.geotiff File

Format) (a) Printed File

(Customized Printing)

- Plain Paper – PhP 1.00/sq. inch - Photo Paper – PhP 2.00/sq. inch (b) Digital File - 15”x15” Map Sheet – Php

6,000.00

- PhP 6,000.00/map

sheet - PhP

200.00/sq.km. - PhP

2.00/hectare IfSAR

(DTM, DSM, ORI)

- PhP 9,000.00/map

sheet - PhP

300.00/sq.km. - PhP

Page 56 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

3.00/hectare IfSAR-DTM (*.geotiff File

Format) - PhP

3,000.00/map sheet -PhP

100.00/sq.km. -PhP

1.00/hectare IfSAR-DSM (*.geotiff File

Format) - PhP

3,000.00/map sheet -PhP

100.00/sq.km. -PhP

1.00/hectare IfSAR-ORI

(*.geotiff File Format)

- PhP 3,000.00/map

sheet -PhP

100.00/sq.km. -PhP

1.00/hectare IfSAR-Derived Contours at 3-

Meters Contour Interval

(*.shp or *.dwg File Format)

- PhP 3,900.00/map

sheet - PhP

133.75/sq.km. - PhP

Page 57 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.35/hectare IfSAR-Derived Contours at 5-

Meters Contour Interval

(*.shp or *.dwg File Format)

- PhP 3,750.00/map

sheet - PhP

128.60/sq.km. - PhP

1.30/hectare LiDAR

Orthophoto (*.ecw, *.img, or *.jpg File Formats)

- PhP 5,000.00/map

sheet - PhP

500.00/sq.km. - PhP

5.00/hectare LiDAR-DTM (*.geotiff or *.img File Formats)

- PhP 2,500.00/map

sheet - PhP

250.00/sq.km. - PhP

2.50/hectare LiDAR-DSM (*.geotiff or *.img File Formats)

- PhP 2,500.00/map

Page 58 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

sheet - PhP

250.00/sq.km. - PhP

2.50/hectare

4. Go back to the Photogrammetry Division with payment receipt and copy of signed OP. For online payment, send screenshot or digital copy of validated deposit slip to process owner’s email address and indicate the client’s name for proper validation. Receive and inspect the requested dataset.

4.1 Receive copy of OP or digital copy of validated deposit slip and ECR or RFI.

4.2 Give ECR or RFI for client’s signature.

4.3 Release requested data personally, online, or send through courier service.

None 10 minutes Cartographer II Photogrammetry

Division

5. Sign ECR or RFI and Product Evaluation Form, if returning client.

5.1 Receive signed ECR or RFI.

5.2 Compile all documentary requirements and submit copy to Photogrammetry Division Chief and Mapping and Geodesy Branch (MGB) Director for their respective

None 5 minutes

Director, Mapping and

Geodesy Branch

Division Chief, Photogrammetry

Division

Page 59 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

signatures.

TOTAL Kindly refer to the NAMRIA Prescribed Fees and Rates as listed above.

3 Hours (Simple

Transaction)

NOTE: Transactions are categorized into (1) Simple, (2) Complex, or (3) Highly Technical. (1) Simple Transactions refer to requests for readily available geospatial datasets and maps which have already been stored in a geodatabase and archived covering areas up to the municipal and provincial level.

Simple Transactions: Up to 3 Working Days (2) Complex Transactions refer to requests for customized geospatial datasets and maps covering areas up to the provincial and regional level.

Complex Transactions: Up to 7 Working Days (3) Highly Technical Transactions refer to requests for customized geospatial datasets and maps with nationwide coverage.

Highly Technical Transactions: Up to 20 Working Days

● Total time duration depends on the size of the requested area, magnitude of geospatial information content, quality of printing materials, product format (paper/analog or digital), and force majeure or any fortuitous event of critical peace and other situation or circumstance beyond control.

● Online payment through bank transfer or deposit is now allowed.

Prices exclude the cost of courier services, though.

Page 60 of 208

MGB-02. Request for Digital and Print-On-Demand Administrative and Large, Medium and Small Scale Topographic Base Maps

This service caters to national government agencies (NGAs), local government units (LGUs), government-controlled corporations (GOCCs), foreign entities, non-government organizations (NGOs), academic community, and private sector of the society seeking up-to-date large-scale (1:10,000), medium-scale (1:50,000) and small-scale (1:250,000) topographic base and administrative maps (Philippine, Regional, and Provincial Maps). Said geospatial datasets and information shall serve as basic inputs for various fields of applications such as disaster management, climate change, governance, urban and rural planning, public works and infrastructure, transportation, and communication, among others.

Office or Division: Photogrammetry Division, Mapping and Geodesy Branch (PD-MGB) Cartography Division, Mapping and Geodesy Branch (CD-MGB)

Classification: Simple, Complex, or Highly Technical Transaction





For Private Individuals or Companies/Corporations:

1. Request Letter (Optional) Private Individual/Head of Company or Corporation





4. External Client Request (ECR) Form




Page 61 of 208

For National Government Agencies (NGAs), Local Government Units (LGUs), Government Controlled Corporations (GOCCs), Foreign Entities, and Non-Government Organizations (NGOs)

1. Request Letter Head of Agency








For Academe Sector:

1. Request Letter Student/s or Head of Academic Institution


Student/s

3. Approved Thesis Proposal Student/s

4. Endorsement Letter from Thesis Adviser or Professor

Thesis Adviser or Professor

5. Certificate of Registration or Enrollment Form

School or University Registrar

6. Valid School Identification Card (ID) School or University Registrar

7. Request for Free Issue (RFI) Form





FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Request needed

products or

1.1Receive request.

1.2 Ask for a

None 10 minutes *For request concerning

topographic base

Page 62 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

services through walk-in, letter- request, email, phone call, etc.

valid government- issued or school ID.

1.3 Prepare one (1) copy of External Client Request (ECR) Form or Request for Free Issue (RFI) Form to be given personally or send through email to the client.

1.4 For returning clients, prepare one (1) copy of Product Evaluation Form to be given personally or send through email.

1.5 For paying clients, prepare four (4) copies of Order of Payment (OP) to be given personally or send through email.

maps at scale 1:10,000:

Client Service Unit

(CSU), PD

Cartographer II Photogrammetry

Division

*For request concerning

topographic base maps at scale 1:50,000 and 1;250,000 and administrative

maps: Client Service Unit

(CSU), CD

For walk-in, email, phone call, and

others:

*Section Chiefs depending on the

type of map

-Topographic Base Maps

-Database Management Data

-Administrative Maps

2. Review client

forms and submit to

2.1 Receive and check completeness of submitted

None

2 hours

Details are as follows:

*For request concerning

topographic base maps at scale

1:10,000:

Page 63 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Division Client Service Unit (CSU).

client forms. 2.2 Endorse

client to the concerned Section Product Custodian, together with the accomplished client forms.

2.3 Prepare requested topographic base maps and/or administrative maps in digital and/or hard copy file format.

2.4 Store digital maps in external storage device with appropriate label of specific data requested, coverage, and date of release.

2.5 Check completeness of requested digital and/or printed maps.

30-45 minutes (Digital Map)*

1 hour (Printing/ Map)*

30-45 minutes (Digital Map)*

1 hour

(Printing/ Map)* 30-45 minutes (Digital Map)*

2 hours

(Printing/ Map)*

Cartographer II


Division Chief Engineer IV


Section Chiefs

Engineer IV Photogrammetry

Division Depending on the Type of Requested

Data *For request concerning

topographic base maps at scale

1:50,000; 1:250,000 and administrative

maps

[Topographic Base Mapping

Section]

-For Digital Topographic Maps in CAD File Format (Vector Data)

[Topographic

Database Management

Section]

-For Digital Topographic Maps in Shapefile Format (Vector Data) & Scanned Data (Raster Data)

Page 64 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

[Administrative & Special Mapping

Section]

-For Digital Administrative Maps in shapefile format

(Vector Data) & Scanned Data in JPEG file format

(Raster Data)

3. Pay prescribed

fees and charges personally or online through bank transfer or deposit.

3.1 Receive one (1) copy of OP, ECR, and payment.

3.2 Process payment.

3.3 Issue one (1)

copy of Official Receipt (OR).

3.4 Return one

(1) copy each of OP and ECR.

A. Digital Topographic

Base Map (Vector Data

*.dwg File Format)

(a) 1:50,000 & 1:250,000 – PHP 300/MB (b) 1:10,000 - PHP 9,000.00/

map sheet (c) 1:5,000 -

PHP 9,000.00/map

sheet (d) 1:4,000 -

PHP 9,000.00/map

sheet (Raster Data *.JPEG/TIFF)

(a) Scanned 1:50,000 & 1:250,000

–PHP 300/ map

(b) Rectified Scanned

PhP 600/map

B.

10 minutes Financial and Management

Division

Page 65 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Administrative Maps:

1. Raster

Data ● Philippines,

Luzon Visayas Mindanao - PhP1,000/ map

● Regional, Provincial & Palawan (part of Luzon Map) maps

-PhP500/map

2. Vector data PhP300/MB

C. Printing of Digital

Topographic Map

(a) Enhanced 1:10,000 Scale

- PHP 1,200.00

(b) Vector File -1:10,000

Scale - PHP 800.00

(c) 1:50,000 & 1:250,000

Topographic, Administrative and Special

Maps -Standard/ Plain Paper PhP 1.00/sq

inch

Page 66 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

-Glossy/ Photo Paper PhP 2.00/sq

inch

-Tarpaulin PhP 2.00/sq

inch

Digital Topographic

Base Map (*.dwg File

Format) (a) 1:10,000 - PHP 9,000.00/

map sheet (b) 1:5,000 -

PHP 9,000.00/map

sheet (c) 1:4,000 -

PHP 9,000.00/map

sheet Printing of

Digital Topographic

Map (a) Enhanced 1:10,000 Scale

- PHP 1,200.00

(b) Vector File -1:10,000

Scale - PHP 800.00

4. Go back to the concerned Division with payment receipt and copy of signed OP.

4.1 Receive copy of OP and ECR or RFI.

42 Give ECR or RFI for the client's

None 10 minutes Cartographer II Photogrammetry

Division

*Section Chiefs:

Page 67 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Receive and inspect the requested data.

signature. 4.3 Release

requested data personally, online or sent through courier service.

Topographic Mapping:

Database

Management:

Administrative Mapping:

5. Sign ECR or RFI and Product Evaluation Form, if returning client.

5.1 Receive signed ECR or RFI.

5.2 Compile all documentary requirements and submit copy to concerned Division Chief and Mapping and Geodesy Branch (MGB) Director for their respective signatures.

None 5 minutes Director, Mapping and

Geodesy Branch

Division Chief, Photogrammetry

Division

Division Chief, Cartography

Division

TOTAL Kindly refer to the NAMRIA Prescribed Fees and

Rates as listed above.

1-3 Hours (Simple

Transaction)

Digital Map: 90 minutes

Printed Map: 165 minutes

NOTE: Transactions are categorized into (1) Simple, (2) Complex, or (3) Highly Technical.

Page 68 of 208

(1) Simple Transactions refer to requests for readily available geospatial datasets and maps which have already been stored in a database and/or archived covering areas up to the municipal and provincial level.

Simple Transactions: Up to 3 Working Days (2) Complex Transactions refer to requests for customized maps covering areas up to the provincial and regional level.

Complex Transactions: Up to 7 Working Days (3) Highly Technical Transactions refer to requests for customized maps with nationwide coverage.

Highly Technical Transactions: Up to 20 Working Days

● Total time duration depends on the size of the requested area, magnitude of geospatial information content, quality of printing materials, product format (paper/analog or digital), and force majeure or any fortuitous event of critical peace and other situation or circumstance beyond control.

● Requested data may be customized according to the needs of the

client and availability of the data and service provider.

● Online payment through bank transfer or deposit is allowed. Prices exclude the cost of prepaid courier services, though.

Page 69 of 208

MGB-03. Request for Map Certification and Evaluation

The Cartography Division provides evaluation and certification services for map products produced by other agencies both government and private based on the existing data and maps that the unit has.

Office or Division: Cartography Division

Classification: Complex, Highly Technical



Who may avail: All


Government: ● Request Letter ● Map to be evaluated/certified

● Valid Government-Issued

Identification Card (ID) ● External Client Request (ECR) ● Product Evaluation (PE) Form

(for returning clients only)

● Head of Office ● Technical Personnel or Team of Requesting

Party ● National Government Agencies (NGAs)

● Cartography Div., NAMRIA ● Cartography Div., NAMRIA

Private Individual, Companies/Corporations:

● Request Letter ● Map to be evaluated/certified

● Valid Government-Issued

Identification Card (ID) ● External Client Request (ECR) ● Product Evaluation (PE) Form

(for returning clients only)

● Head of Office ● Technical Personnel or Team of Requesting

Party ● National Government Agencies (NGAs)

● Cartography Div., NAMRIA ● Cartography Div., NAMRIA


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Request for issuance of certification and map evaluation by: a. Walk-in

1.1 Receive request 1.2 Prepare quotation

10 minutes Client Service Unit (CSU), CD

Page 70 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

b. Request Letter

c. Email d. Phone

2. Fill-out Client Details in ECR

2.1 Fill-out Order Details in ECR

2.2 Prepare four

(4) copies of OP (for paying client’s only)

10 minutes

CSU, CD


3.1 Receive OP, ECR & payment 3.2 Issue Official Receipt (OR) 3.3 Return one (1) copy of signed OP and ECR

Application Fee: PhP 500.00 Evaluation Fee: Map size (Area in sq. cm) x PhP 0.20 Certification Fee: PhP 200.00

10 minutes Financial and Management Division

Note: ● Prices exclude the cost of prepaid courier service ● Online payment thru bank transfer or deposit is allowed

4. Return to CD and show the OR, ECR and OP

4.1 Receive the copy of signed ECR and OP from the client

4.2 Secure a

copy of OR (photocopy)

10 minutes

Complex

CSU, CD

Chief CD

Page 71 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

4.3 Evaluate the details and information reflected on the map

4.4 Certify the

correctness of the map

4.5 Sign the

map certification

(5-7 days)

Highly Technical

(8-20 days)**

Director, MGB

5. Receive the evaluated map & map certification and fill-out one (1) copy of Product Evaluation (PE) Form (for returning clients only)

5.1 Release the evaluated map and certification

5.2 Record the

transaction in the division’s logbook and compile the form/s

5 minutes CSU, CD

TOTAL Application Fee + Evaluation Fee + Certification Fee 500+(sq.cm) x (Php 0.20) +200

Map Evaluation

and Certification: Complex: 5

working days and 45

minutes ** Highly

Technical: 20 working days

Note:

Processing time varies depending on the number of requests at the moment and the area/size of maps to be evaluated and certified. **Highly technical application with extension as needed (ex: nationwide coverage)

Page 72 of 208

MGB-04. Request for Certification and Evaluation of Geodetic

Control Points (GCPs), and GNSS Receiver Registration This service caters to the surveying community that requires a certified geodetic control point containing geographic position, elevation, gravity value, political location and narrative access of the point desired that can be used as reference in surveying and mapping. It will also cater to the registration of GNSS receivers as well as the evaluation of GNSS survey data.

Office or Division: Geodesy Division, Mapping and Geodesy Branch






Government • Request Letter • RINEX Data • Area of Interest

• Valid Government-Issued Identification Card (ID)

• External Client Request (ECR) • Product Evaluation (PE) Form (for

returning clients only)

• Head of Office • Technical Personnel or Team of

Requesting Party

• National Government Agencies (NGAs)

• Geodesy Div., NAMRIA • Geodesy Div., NAMRIA

Private Individual, Companies/Corporations:

• Area of Interest • RINEX Data

• Valid Government-Issued

Identification Card (ID) • External Client Request (ECR) • Product Evaluation (PE) Form (for


• Technical Personnel or Team of Requesting Party

• National Government Agencies (NGAs)

• Geodesy Div., NAMRIA • Geodesy Div., NAMRIA

Page 73 of 208

Academe • Request Letter • Area of Interest • School ID • External Client Request (ECR) • Product Evaluation (PE) Form (for


• Adviser • Team of Requesting Party • School/University • Geodesy Div., NAMRIA • Geodesy Div., NAMRIA

For walk-in clients (G2C and G2B)


PAID PROCESSING

TIME PERSON

RESPONSIBLE

1. Request desired product

For GCP Certification 1.1 Check availability

of GCP thru GNIS Database

For GNSS Receiver Registration 1.1 Receive RINEX

data 1.2 Validate if data can

be processed 1.3 Data Processing

For GNSS Data Evaluation 1.1 Receive RINEX

data 1.2 Validate if data can

be processed 1.3 Data Processing

and Evaluation

2 minutes per

point

9 minutes/ certification

(may be extended up to

1 day depending on the quality of

data submitted)

14 minutes/ certification*



data submitted)

Client Service

Unit (CSU), GD

CSU, GD

Chief, GD

CSU, GD

Chief, GD

2. Provide client information and ID

For returning clients with the same representative: 2.1 Prepare and print

client forms 2.2 Print Order of

Payment

1 minute

CSU, GD

Page 74 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

2.3 Give the forms to the client

For returning clients with a new representative: 2.1 Encode client

information in the developed CSU Program

2.2 Prepare and print client forms

2.3 Print Order of Payment


For new clients: 2.1 Encode client



2.3 Print Order of Payment


3 minutes

4 minutes

3.1 Review forms and order of

payment 3.2 Proceed to

Accounting Office

4. Submit OP 4.1 Receive OP 4.2 Provide and record

control number, and sign the OP

4.3 Return the OP to the client

3 minutes Finance

Management Division

5. Proceed to cashier’s office and pay the

5.1 Receive OP and payment

5.2 Issue official

GCP Certification:

Php 360/point 3 minutes

Finance Management

Division

Page 75 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

required fee receipt and release it to the client

GNSS

Receiver Registration: Php 1800/ receiver

GNSS Data Evaluation:

Php 500/point

6. Proceed to Geodesy Division

7. Submit OR to GD Staff

7.1 Receive official receipt

7.2 Prepare and print certification/s

7.3 Sign certification/s


CSU, GD

CSU,GD/Chief, GD

Director, MGB

8. Submit accomplished forms (ECR and product evaluation form with feedback)

8.1 Check completeness of forms

8.2 Release OR, certification, and ID

8.3 Compile client forms

1 minute CSU, GD

TOTAL

GCP Certification:

14 - 17 minutes/GCP

GNSS

Receiver Registration:

21 - 24 minutes/

certification (may be

extended up to 1 day

depending on the quality of

Page 76 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

data submitted)


26 – 29 minutes (may be

extended up to 1 day

depending on the quality of

data submitted)

For online and phone-in requests (G2C and G2B)


PROCESSING TIME

PERSON RESPONSIBLE


For GCP Certification 1.1 Check availability

of GCP thru GNIS Database

For GNSS Receiver Registration 1.1 Receive RINEX

data 1.2 Validate if data

can be processed 1.3 Data Processing For GNSS Data Evaluation 1.1 Receive RINEX

data 1.2 Validate if data

can be processed 1.3 Data processing

and evaluation

2 minutes per

point




data submitted)



1 day depending on

Client Service

Unit (CSU), GD

Page 77 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

the quality of data

submitted)

2. Provide client information

For returning clients with the same representative: 2.1 Prepare client

forms 2.2 Email the forms to

the client together with the payment instructions

For returning clients with a new representative: 2.1 Encode client


2.2 Prepare client forms

2.3 Email the forms to the client together with the payment instructions

For new clients: 2.1 Encode client



2.3 Email the forms to the client together with the payment instructions

1 minute

3 minutes

4 minutes

CSU, GD

3.1 Review and accomplish client forms

3.2 Pay the required fees

GCP Certification: Php 360/point GNSS

Page 78 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

Receiver Registration: Php 1800/ receiver GNSS Data Evaluation: Php 500/point

4. Email client forms, transaction slip and representative ID

4.1 Review submitted forms

4.2 Print copy of transaction slip, client forms and representative ID

4.3 Prepare and print OP

4.4 Submit OP to Accounting Office

4.5 Receive OP, provide and record control number, sign OP, and return OP to GD Staff

4.6 Submit OP and transaction slip to Cashier’s Office

4.7 Verify transaction 4.8 Issue official

receipt and release it to GD Staff

9 minutes CSU, GD

Finance Management

Division

5.1 Prepare and print certification

5.2 Sign certification/s


CSU, GD/Chief, GD

Director, MGB

5.1 Scan signed certification and OR

5.2 Email certification and OR to the client

5 minutes

CSU, GD

Page 79 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

5.3 Request feedback from client

5.4 Compile client forms, OR and certificates

TOTAL GCP Certification: 21 - 24 minutes/GCP GNSS Receiver Registration: 21 - 24 minutes/ certification (may be extended up to 1 day depending on the quality of data submitted) GNSS Data Evaluation: 26 – 29 minutes (may be extended up to 1 day depending on the quality of data submitted)

(excluding time of receipt of documents

from client)

Page 80 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

For walk-in clients (G2G and Academe)


For GCP Certification

1.1 Check availability of GCP thru GNIS Database

For GNSS Receiver Registration

1.1 Receive RINEX data

1.2 Validate if data can be processed

1.3 Data Processing

For GNSS Data Evaluation



Data Processing and Evaluation

2 minutes per point




data submitted)




data submitted)

Client Service Unit (CSU), GD

CSU, GD

Chief, GD

CSU, GD

Chief, GD

2. Provide client information and ID

For returning clients with the same representative:


CSU, GD

Page 81 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE


For returning clients with a new representative:

2.1 Encode client information in the developed CSU Program



For new clients:



Give the forms to the client

1 minute

3 minutes

4 minutes

3.1 Review and accomplish forms

3.2 Submit forms to GD Staff

3.1 Review accomplished forms

3.2 Endorse the client request to the Director’s Office

2 minutes CSU, GD

Chief, GD

3.3 Endorse the client request to the Administrator’s Office

(this will be handled by OD, MGB)

Director, MGB

4.1 Receive approved request from AO


CSU, GD

Page 82 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE


Sign certification

CSU,GD/Chief, GD

Director, MGB

5.1 Coordinate with the client on how they will get their requested data

Pick-up:


5.3 Release certification


Via Email:

5.2 Scan signed certification

5.3 Email certification to the client


Compile client forms

5 minutes CSU- GD

TOTAL GCP Certification: 14 - 17 minutes/GCP

GNSS Receiver Registration: 21 - 24 minutes/ certification (may be extended up to

Page 83 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

1 day depending on the quality of data submitted)


26 – 29 minutes

(may be extended up to 1 day depending on the quality of data submitted)

(excluding time of receipt of documents from clients and approval from OD and AO)

For online and phone-in requests (G2G and Academe)


For GCP Certification

1.1 Check availability of GCP thru GNIS Database

For GNSS Receiver Registration



2 minutes per point



Client Service Unit (CSU), GD

Page 84 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

1.3 Data Processing

For GNSS Data Evaluation



1.3 Data processing and evaluation


data submitted)


(may be extended up to 1 day depending on the quality of data submitted)

2. Provide client information

For returning clients with the same representative:


2.2 Email the forms to the client

For returning clients with a new representative:



2.3 Email the forms to the client

For new clients:

1 minute

3 minutes

CSU, GD

Page 85 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE


2.2 Prepare client forms Email the forms to

the client

4 minutes

3.1 Review and accomplish client forms

3.2 Email client forms and representative ID

3.1 Review submitted forms

3.2 Print client forms and representative ID 3.3 Endorse the

client request to the Director’s Office

4 minutes CSU, GD

Chief, GD

3.4 Endorse the client request to the Administrator’s Office

(this will be handled by OD, MGB)

Director, MGB

4.1 Receive approved request from AO


Sign certification


CSU, GD

CSU, GD/Chief, GD

Director, MGB

5.1 Coordinate with the client on how they will get their requested data

Pick-up:


5 minutes CSU, GD

Page 86 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

5.3 Release certification


Via Email:

5.2 Scan signed certification

5.3 Email certification to the client


Compile client forms

○ TOTAL GCP Certification: 16 – 19 minutes/GCP

GNSS Receiver Registration: 23 - 26 minutes/ certification (may be extended up to 1 day depending on the quality of data submitted)


27 – 31 minutes

(may be extended up to 1 day

Page 87 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

depending on the quality of data submitted)

(excluding time of receipt of documents from clients and approval from OD and AO)

Page 88 of 208

Mapping and Geodesy Branch

Internal Services

Page 89 of 208

MGB-05. Request for Printed Maps and Charts

The Reprography and Printing Division is non-frontline service provides maps, charts and publications in hardcopy format to the Map Sales Offices of NAMRIA.

Office or Division:

Reprography and Printing Division, Mapping and Geodesy Branch

Classification: Simple,Complex, Highly Technical


G2C - Government to Citizen G2G - Government to Government

Who may avail: Photogrammetry Division, Cartography Division, HB, MSO,GISMB


Work Order, Evaluation Tag Reprography and Printing Division

Request Form, Delivery Receipt(Monthly Physical Inventory)

Reprography and Printing Division


PROCESSING TIME

PERSON RESPONSIBLE

1. Request desired product and prepare Work Order (WO) and CRMS

1.1 Receive and review WO and digital data

None

15 minute

OIC, Reprography and Printing Division

1.2 Receive Client Request Management System (CRMS) (Low/out-of Stock) from Warehouse

None 10 minutes Photographer-II Reprography and Printing Division

1.3 Perform Pre-Press Operation (DIGITAL)

- Evaluation of Digital Files

- Layout - Color

Separation - Color Proof

None 5 days Photographic Color Processor-III


Page 90 of 208


PROCESSING TIME

PERSON RESPONSIBLE

- Editing - Correction

1.4 Approved of the map

None 2 days Director, MGB

Chief Photogrammetry

Division

Chief Cartography Division

Chief

Nautical Charting Division, HB

1.5 Prepare WO for Mass Production

None 5 minutes Photographer-II Reprography and Printing Division

1.6 Sign WO None 1 minute Director, MGB

1.7 Prepare printing plates using Computer-to-Plate (CTP) machine

None 2 days Photographic Color Processor-III


1.8 Print Maps and Nautical Charts (for mass production)

None 4 days per 500 Map sheets

Head Pressman Reprography and Printing Division

Photographer-V Reprography and Printing Division

1.9 Trim, checked quality and quantity of mass-produced maps.

None 1 day per 500 Maps sheets

Photographer-III Reprography and Printing Division

2. Post Press Staff to provide list of newly printed maps to Map Sales

2.1 Receive RIS for issuance of topographic and administrative maps.

None 5 minutes

Administrative Aide Reprography and Printing Division

Page 91 of 208


PROCESSING TIME

PERSON RESPONSIBLE

Office (MSO) Issue Request Form/RIS (MSO)

2.2 Prepare Delivery Receipt of Maps as per RIS signed by Division Chief.

3. Accept delivered newly printed maps

2.3. Update Monthly Physical Inventory

None 2 days Printing Quality Control Officer-II Reprography and Printing Division

TOTAL None 16 days and 36 minutes

Page 92 of 208

Resource Data Analysis Branch

External Services

Page 93 of 208

RDAB-01. Request for Complimentary Copies of Thematic

Data and Other Maps within RDAB

Request for complimentary copies of various thematic data/map from Resource Data Analysis Branch such as Land cover, Slope, Coastal Resource and Inundation of Coastal Low-Lying areas in digital or analogue formats and Land Classification Map in analogue format only.

Office or Division: Client Service Unit (CSU) Resource Data Analysis Branch (RDAB)




Who may avail: National Government Agencies, Non-Government Organizations, Local Government Units, Students (for thesis purposes), Other Institutions


NGA, NGO, LGU, Academe, Other Institutions: € Letter of Request: (1 copy)

Client

Student: € Letter of Request Noted by School Official € Photocopy of School ID

Client

€ Area of Interest (.shp, CAD file, coordinates, Technical Description, Administrative Boundary)

Client

Request for Free Issue (RFI) form (1 copy) GISD www.namria.gov.ph/forms.php


PROCESSING TIME

PERSON RESPONSIBLE

1. Request desired GIS maps and other thematic data

1. Receive the letter request and check completeness of information provided in the letter.

None 15 minutes Administrative Aide VI

Technical Personnel

CSU-RDAB


None 4 hours Administrative Aide VI

CSU-RDAB

Page 94 of 208


PROCESSING TIME

PERSON RESPONSIBLE



Division

1.3 Approve the request and endorse to RDAB Director

None 1 day Administrator NAMRIA

1.4 Endorse the request to Chief, GID to CSU for appropriate action

None 30 minutes Director, RDAB

1.5 Discuss the request details with the client thru email or phone call

None

30 minutes

Technical Personnel

CSU-RDAB

1.6 Endorse to concern Divisions

Administrative Aide VI

CSU-RDAB

2. Fill out the Client Details of RFI form

2. Fill out the Order Details of RFI form and prepare memo/letter reply

None 1 hour Technical Personnel

CSU-RDAB

2.1 Endorse memo/letter reply and RFI to RDAB Director

None 30 minutes Division Chief CSU-RDAB

2.2 Endorse to NAMRIA Administrator

None 2 hours Asst. Director, RDAB

Director, RDAB

2.3 Sign the memo/letter reply and RFI and endorse to RDAB Director

None 1 day Deputy Administrator

Administrator,

NAMRIA

2.4 Endorse the signed memo/letter reply and RFI to GID/CSU-RDAB for

None 15 minutes GISMB Director

Page 95 of 208


PROCESSING TIME

PERSON RESPONSIBLE

appropriate action

2.5 Processing of GIS maps and multiple thematic data

None 1 day (Complex data processing)

(2-5 maps)

LRDAD,

PCRD,LCD

3. Receive the product and accomplished RFI form (Feedback details) For returning clients: Fill out Product Evaluation form

3. Release the product and Check completeness of the form

None

10 minutes

Administrative

Aide VI

CSU-RDAB

TOTAL None

4 days 1 hour 12minutes (Complex) (2-5 maps)

Page 96 of 208

RDAB-02. Provision of Print Copies of Land Classification (LC)

Maps and/or Corresponding Forestry Administrative

Orders/DENR Administrative Orders (FAO/DAO) NAMRIA provides print copies of land classification (LC) maps and/or its Corresponding Forestry Administrative Orders/DENR Administrative Orders which are usually used by clients for land registration purposes. The data are free but the cost of printing is paid for by clients. This process is for walk-in clients only.

Office or Division:

Land Classification Division




Who may avail: All Walk-in Clients


External Client Request (ECR) Form

Frontline Officer, Land Classification Division/Front Desk www.namria.gov.ph/forms.php


PAID PROCESSING

TIME PERSON

RESPONSIBLE

1. Accomplish External Client Request (ECR) Form

1.1 Receive & record ECR and letter request (logbook)

1.2 Discuss the

details of the request

1.3 Check

availability of the requested map or FAO/DAO

1.4 Show

available copy of

None

5 minutes

10 minutes

10 minutes

2 minutes

Svpg. RS Tech/LCD


Page 97 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

map/FAO/DAO

2. Signify intention to procure print copy of map/FAO/DAO

2.1 Provide product cost

- Map

- FAO/DAO

- With “Certified true copy” stamp (map/FAO/DAO)

2.2 Print map/FAO/DAO

Cost of map printing:

P250 for the first square

meter (sq.m.) and additional P30.00 for

every increment of

one 1/3 sq.m.

Cost of printing of FAO/DAO: P25/page Cost of

certified true copy of

map/FAO/ DAO:

P25/page

5 minutes

10 minutes

Svpg. RS Tech/LCD

Division Chief/LCD


3.1 Issue Order of Payment (OP)

3.2 Processing of

OP 3.3 Issue Official

Receipt (OR)

Refer to product cost

above

5 minutes

2 minutes

6 minutes

Svpg. RS Tech/LCD

Account Officer III SSB-Accounting

Office

Cashier III Cashier II Cashier I

SSB-Cashier Section

Page 98 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

4. Present Official Receipt (OR) of payment and accomplish ECR Form (Feedback Details)

4.1Photocopy the OR of payment

4.2 Release the

product

None

2 minutes

5 minutes

Svpg. RS Tech/LCD

TOTAL Cost of map

printing: P250 for the first square meter

(sq.m.) and additional P30.00 for

every increment of one 1/3

sq.m. Cost of

printing of FAO/DAO: P25/page Cost of certified

true copy of

map/FAO/ DAO:

P25/page

1 Hour and 2 Minutes

Page 99 of 208

RDAB-03. Request for Land Classification (LC) Maps and Other LC-

Related Data/Information

NAMRIA provides print copies of LC maps and/or its corresponding Forestry Administrative Orders/DENR Administrative Orders which are used by clients for land registration purposes. This process is for clients with letter requests sent through NAMRIA-ICSU or snail mail. NAMRIA also provides services in the form of correspondence in reply to requests for Certification of No Record of LC map and/or Forestry Administrative Order (FAO) from individual clients; for the rectification of land classification (LC) maps which contain geographical errors from DENR Regional Offices, PENROs and CENROs; for LC-related data/information such as but not limited to statistics, certification of LC status (which are referred to CENRO pursuant to DENR policy) from individual clients; and verification of technical descriptions of proposed/existing protected areas/national parks from the Biodiversity Management Bureau. Further, NAMRIA provides services to Congress/DENR in the form of comments and recommendations regarding proposed House and Senate Bills on environment and natural resources based on the result of plotting and evaluation of the accuracy of technical descriptions, including the LC status and geophysical characteristics of the subject areas based on LC maps and other available references, as requested by concerned House/Senate Committees or Representatives/Senators/DENR Office.

Office or Division:


Classification: Complex and Highly Technical



Who may avail: Individual Clients DENR Regional Offices, PENRO and CENRO Members of the House of Representatives and Senate, DENR


1. For Print Copy of LC maps/Certification of No Record of LC Map/FAO/ Rectification of LC maps/Other LC-related Data/Information:

- Letter request - Map of subject area, as necessary

Concerned Individual Client/DENR Office

Page 100 of 208

2. For Comments and Recommendations Regarding Proposed House/Senate Bills or Verification of accuracy of technical descriptions

- Letter request - Copy of proposed Bill/technical description

Concerned House/Senate Committee or Representative/Senator or DENR Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Write letter request addressed to NAMRIA Administrator

1.1 Process letter request (Administrator’s Office to Branch)

None

8 hours

Administrative Officer I

SSB-RMS

SN1/Administrator’s Office

1.2 Process letter request and provide instructions, if necessary

None

35 minutes Director RDAB

Administrative

Asst. I Office of the

Director, RDAB

1.3 Receive and record the letter request in the logbook

None

5 minutes

June Crisel Odejar Admin. Aide VI

LCD

1.4 Forward the letter request to the concerned section

None

5 minutes Chief LCD

1.5 Study the request, plot data as necessary, write findings and the reply letter to the client

To be shouldered by

client:

Cost of map printing: P250

for the first square meter (sq.m.) and additional P30.00 for

every

Complex: 3 days

Highly

Technical: 13 days

Engr. III LCD

Sr. RS Tech LCD

Svpg. RS Tech

LCD

Page 101 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

increment of one 1/3 sq.m.

Cost of printing of FAO/DAO:

P25/page

Cost of certified true copy of map/FAO/ DAO:

P25/page

1.6 Check/Edit draft reply and related documents

None

Complex: 4 hours

Highly

Technical: 2 days

Division Chief LCD

1.7 Review reply letter and related documents

None

Complex: 4 hours

Highly

Technical: 1 day

Asst. Director RDAB

Director RDAB

1.8 Review, sign and endorse reply and related documents to the Administrator

None

Complex: 4 hours

Highly

Technical: 1 day

Deputy Administrator

1.9 Review and approval of documents


2. Receive NAMRIA reply and the requested document/s, if any

2.1 Prepare documents for release to Records Section

20 minutes

Admin.Aide VI LCD

Page 102 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

TOTAL To be shouldered by

client: Cost of map

printing: P250 for the first

square meter (sq.m.) and additional P30.00 for

every increment of

one 1/3 sq.m. Cost of

printing of FAO/DAO: P25/page Cost of

certified true copy of

map/FAO/ DAO:

P25/page

Complex: 6 days, 5

hours and 5 minutes

Highly

Technical: 19 days

and 1 hour and 5

minutes

Page 103 of 208

RDAB-04. Request for Coastal Resources Map, Inundation Map

and Slope Map

A. Request for Coastal Resource Maps for Walk-In Clients

Clients can request for customized copy of Coastal Resource Map in printed or

analogue and digital formats.

Office or Division:

Physiography and Coastal Resource Division (PCRD) Resource Data Analysis Branch (RDAB)





Who may avail: All


Area of Interest (.shp, CAD file, coordinates, Technical Description, Administrative Boundary)

Client

External Client Request (ECR) Form (1 copy) PCRD www.namria.gov.ph/forms.php


PAID PROCESSING

TIME PERSON

RESPONSIBLE

1. Request desired thematic data

1. Discuss details of the request and check availability of data

None 25 minutes RS Technologist II PCRD

2. Fill out Client Details in ECR form

2. Fill out Order Details in the ECR form

None 15 minutes

RS Technologist II PCRD


3. Issue the OP Print on Demand:

P 1,500/AO size

Digital Data:

10 minutes RS Technologist II PCRD

Project

Development Officer II

SSB-FMD


Page 104 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

3.1 Accept the Payment and issue the OR

P 300.00/ megabyte

(Mb)

6 minutes Admin Officer III (Cashier II) SSB-FMD

3.2 Photocopy OR None 3 minutes RS Technologist II PCRD

3.3 Issue Claim Stub for complex data processing


3.5 Processing of thematic data

None 3 hours (Simple data processing)


1 day (Complex

data processing)

RS Technologist II/ Sr. RS

Technologist PCRD

4. Receive the product and accomplish ECR form (Feedback details)

4. Check the completeness of the form and release the product

None 5 minutes



5. Check completeness of the form


TOTAL Print on Demand:

⮚ Php1,500/ AO size

Digital Data:

⮚ Php300.00/ megabyte (Mb)

4 hours 11 minutes (Simple data processing) 1 day 1 hour 11 minutes (Complex data processing)

Page 105 of 208

B. Request for Complimentary Copy of Coastal Resource Map

Clients can request for complimentary copy of customized Coastal Resource Map in printed or analogue and digital formats.

Office or Division:

Physiography and Coastal Resource Division (PCRD) Resource Data Analysis Branch (RDAB)




Who may avail: National Government Agencies, Non-Government Organizations, Local Government Units, Academe, Students (for thesis purposes)


NGA, NGO, LGU, Academe: € Letter of Request: (1 copy)

Client

Student: € Letter of Request Noted by School

Official € Photocopy of School ID € Thesis Abstract


€ Request for Free Issue (RFI) form (1 copy)

PCRD www.namria.gov.ph/forms.php


PROCESSING TIME

PERSON RESPONSIBLE

1. Request desi

red thematic

data

1. Receive the letter

request and

check

completeness of

information

provided in the

letter.

None

15 minutes



1.1 Forward the letter

to Records

None

5 minutes Administrative Aide

VI PCRD


Page 106 of 208


PROCESSING TIME

PERSON RESPONSIBLE

Section

1.2 Endorse the

request to the

NAMRIA

Administrator

None

4 hours


SSB-RMS

1.3 Endorse to

RDAB Director

for appropriate

action

None 1 day


1.4 Endorse the

request to

concerned

Division for

appropriate

action

None 15 minutes

Director RDAB

1.5 Discuss the

request details

with the client

None 30 minutes RS Technologist II

PCRD

2. Fill out the

Client Details

of the RFI

form

2. Fill out the Order

Details of RFI

form and prepare

memo/letter reply

None 1 hour

RS Technologist II

Spvg. RS Technologist

PCRD

2.1 Endorse

memo/letter reply

and RFI to RDAB

Director

None 30 minutes

Division Chief PCRD

2.2 Endorse

memo/letter reply

and RFI to

NAMRIA

Administrator

None 2 hours

Asst. Director

Director RDAB

Page 107 of 208


PROCESSING TIME

PERSON RESPONSIBLE

2.3 Sign the

memo/letter reply

and RFI and

endorse to RDAB

Director

None 1 day Deputy

Administrator


2.4 Forward the

signed

memo/letter reply

and RFI to

concerned

Division

None 15 minutes

Administrative Asst. I

Office of the Director, RDAB

2.5 Processing of

thematic data

None 3 hours


3. Receive the

product and

accomplished

RFI form

(Feedback

details)

3. Release

the product

None 5 minutes


RS Technologist II

PCRD

TOTAL None 3 days 3

hours

55 minutes

Page 108 of 208

C. Provision of Slope Map with Certification (letter request and

walk-in client/s)

The provision of Slope Map with certification to various clients and stakeholders serve as vital information in the analysis of topographic/terrestrial slope features for planning and development. The slope data also serves as input for DAR-CARP purposes including the adjudication and titling of lot parcels through the DENR.

Office or Division: Physiography and Coastal Resource Division

Classification: Complex and Highly Technical



Who may avail: Private sectors (individual/s and office/company)


● Letter-request ● Photocopy of Original/Transfer

Certificate of Title (OCT/TCT) ● If OCT/TCT is unreadable or

contain erroneous TD (Lot Data Computation/Lot Description is required)

● Certified tie point from LMB/SMD

● Survey/Sketch Plan (blueprint/photocopy)

● Special Power of Atty. Notarized

(SPA, if the client is not the lot owner/claimant)

● Photocopy of valid Government ID

or company ID

● Client ● Client thru LRA/Registry of Deeds

● Client thru DENR/LRA

● Client thru DENR

● Client thru DENR/LRA

● Client

● Client


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Write letter request

1.1 Process letter request (Administrator’s office to Branch)

None 8 hours Admin Officer V Records Section

SN1/Administrator’s

Office

1.2 Process letter None 35 minutes Director

Page 109 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

request and provide instructions, if necessary

RDAB

1.3 Receive and record the letter request in the logbook

None

5 minutes

Admin. Asst. II RDAB

1.4 Forward the letter request to the concerned Section

None

5 minutes

Admin. Aide VI PCRD

OIC, PCRD

1.5 Discuss with the client the details for the provision of Slope Map certification thru a Memorandum of Agreement (MOA)

None 5 minutes Sr. RS Tech. PCRD

RS Tech.

PCRD

2. Confirmation and approval of MOA

2.1Prepare draft MOA letter reply to client 2.3 Check/Edit draft letter reply and MOA and endorse to the OIC, PCRD 2.4 Review letter reply and MOA and endorse to the Asst. Dir./Director, RDAB

None None None

30 minutes

15 minutes

1 hour

Sr. RS Tech. PCRD

Supvg. RS Tech. PCRD

OIC, PCRD

Page 110 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

2.5 Review letter reply and MOA and endorse to the Deputy Adm. RDAB 2.6 Review and approval of letter reply and MOA

None

None

2 hours

8 hours

Asst. Director

Director RDAB

Deputy Administrator

Administrator


3.1 Issue Order of Payment 3.2 Issue Official Receipt

P 9,180.00 minimum cost(100 sq.m.& below) Cost varies with lot area

15 mins

5 mins.

Acct. Officer II Acctg. Section

Cashier III Cashier Section

4. Provide the above checklist of requirements

4.1 Plotting of TDs overlayed with slope 4.2 Printing of preliminary slope map w/ sampling pts. 4.3 Instrument testing

None

None

None

Complex: 4 hours

15 mins

Complex: 4 hours

RS Tech. II PCRD

Sr. RS Tech.

PCRD

5. Coordination of field work schedule

5.1 Coordination with the client on the schedule of Slope field validation/survey 5.2 Actual slope field validation/

None

None

10 mins.

Highly Technical: 14 days

Sr. RS Tech. PCRD

Supvg. RS Tech.

PCRD

Supvg. RS Tech. PCRD

Page 111 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

survey 5.3 Editing of slope derived from ifSAR conformed with field survey data

None

Complex: 2 days

Sr. RS Tech. PCRD

RS Tech. II

PCRD

5.4 Preparation of Final Slope Map Certification with attachments

None

Complex: 3 days

RS Tech. II PCRD

5.5 Printing of final Slope Map Certification

None

15 mins.

RS Tech. II PCRD

5.6 Approval/ signature of Slope map certification

None 8 hrs.

Director RDAB

6. Fill out the ECR for (Feedback and Satisfaction details) and accept the product

6.1 Inform the client of the approval and issuance of the slope certification 6.2 Release the product

5 mins

5 mins.

RS Tech. II PCRD

Admin. Aide VI PCRD

Total P 9,180.00 minimum cost(100 sq.m.& below) Cost varies with lot area

Complex: 6 days, 6

hours & 53 minutes

Highly

Technical: 15 days 6

hours & 53 minutes

Page 112 of 208

RDAB-05. Request for Land Cover Map

A. Request for Land Cover Maps for Walk-In Clients

Clients can request for customized copy of Land Cover Map in printed or analogue and digital formats.

Office or Division:

Land Resource Data Analysis Division (LRDAD Resource Data Analysis Branch (RDAB)




Who may avail: All


Area of Interest (.shp, CAD file, coordinates, Technical Description, Administrative Boundary)

Client

External Client Request (ECR) Form (1 copy) LRDAD

www.namria.gov.ph/forms.php


PAID PROCESSING

TIME PERSON

RESPONSIBLE

1. Request desired thematic data

1. Discuss details of the request and check availability of data

None 25 minutes RS Technologist II

LRDAD



None 15 minutes

RS Technologist II

LRDAD


3. Issue the OP Print on Demand:

P 1,500/AO size

Digital Data:

10 minutes RS Technologist II LRDAD

Project

Development Officer II

SSB-FMD


Page 113 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

3.1 Accept the Payment and issue the OR

P 300.00/ megabyte

(Mb)

6 minutes Admin Officer III (Cashier II) SSB-FMD

3.2 Photocopy OR None 3 minutes RS Technologist II LRDAD

3.3 Issue Claim Stub for complex data processing

None 2 minutes RS Technologist II LRDAD


None 3 hours (Simple data processing)

RS Technologist II LRDAD

1 day (Complex

data processing)

RS Technologist II/ Sr. RS

Technologist LRDAD

4. Receive the product and accomplish ECR form (Feedback details)

4. Release the product

None 5 minutes





TOTAL Print on Demand:

⮚ Php1,500/ AO size

Digital Data:

4 hours 11 minutes (Simple data processing) 1 day 1 hour 11 minutes

Page 114 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

⮚ Php300.00/ megabyte (Mb)

(Complex data processing)


Page 115 of 208

B. Request for Complimentary Copy of Land Cover Map

Clients can request for complimentary copy of customized Land Cover Map in printed

or analogue and digital formats.

Office or Division: Land Resource Data Analysis Division (LRDAD) Resource Data Analysis Branch (RDAB)




Who may avail: National Government Agencies, Non-Government Organizations, Local Government Units, Academe, Students (for thesis purposes)


NGA, NGO, LGU, Academe: € Letter of Request: (1 copy)

Client

Student: € Letter of Request Noted by School

Official € Photocopy of School ID € Thesis Abstract


€ Request for Free Issue (RFI) form (1 copy)

LRDAD www.namria.gov.ph/forms.php


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Request desire thematic data

1. Receive the letter request and check completeness of information provided in the letter.

None

15 minutes



1.2 Forward the letter to Records

None

5 minutes Administrative Aide VI

LRDAD


Page 116 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Section


None

4 hours


SSB-RMS

1.3 Endorse to RDAB Director for appropriate action

None 1 day


1.4 Endorse the request to concerned Division for appropriate action

None 15 minutes

Director, RDAB

1.5 Discuss the request details with the client


2. Fill out the Client Details of the RFI form

2. Fill out the Order Details of RFI form and prepare memo/letter reply

None 1 hour

RS Technologist II Spvg. RS

Technologist LRDAD

2.1 Endorse memo/letter reply and RFI to RDAB Director

None 30 minutes

Division Chief LRDAD

2.2 Endorse memo/letter reply and RFI to NAMRIA Administrator

None 2 hours

Asst. Director, RDAB

Director, RDAB

2.3 Sign the memo/ letter


Page 117 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

reply and RFI and endorse to RDAB Director


2.4 Forward the signed memo/letter reply and RFI to concerned Division

None 15 minutes

Administrative Asst. I

Office of the Director, RDAB


None 3 hours


3. Receive the product and accomplished RFI form (Feedback details)


None 5 minutes



TOTAL None 3 days 3 hours

55 minutes

Page 118 of 208

Geospatial Information System Management Branch

External Services

Page 119 of 208

GISMB-01. Purchase of Printed Maps, Charts, and Publications Clients can purchase and/or request, at the NAMRIA map sales offices, printed or analog copies of topographic maps and nautical charts in various scales, and publications.

Office or Division:

Map Sales Office (MSO)





Who may avail: All


External Client Request (ECR) (one copy)

Map Sales Office

www.namria.gov.ph/forms.php

Order of Payment (OP) (two copies) Map Sales Office

Official Receipt (OR) (one copy) Map Sales Office


PROCESSING TIME

PERSON RESPONSIBLE

1. Request desired map, chart, or publication

1. Discuss details of the desired product of the

client 1.1 Check

availability of desired product 1.2 Show

available product

None 30 minutes per

product

MSO Officer in Charge (OIC)/Staff



None 5 minutes MSO OIC/Staff


3. Issue the OP

3.1 Accept the

Topographic Maps:

1:250,000 –

15 minutes MSO Special Collecting Officer/Cashier


Page 120 of 208


PROCESSING TIME

PERSON RESPONSIBLE

payment

3.2 Issue the

OR

PhP120.00

1:50,000 –

PhP120.00

1:10,000 –

PhP120.00

Administrative Map –

PhP200.00

Relief Map of the

Philippines–

PhP300.00

Nautical Charts:

Chart (BW) – PhP450.

00

Chart (C) – PhP600.00

Publications:

Tide and Current –

PhP480.00

Bajo de Masinloc – PhP1,200.

00

4. Fill out Feedback and Satisfaction Details in the ECR form, and accept the product

4. Check completeness

of the form

4.1 Release the product

None 5 minutes

MSO OIC/Staff

5. For returning clients: Fill out

5. Check completeness

of the form

None 5 minutes MSO OIC/Staff

GISD

Page 121 of 208


PROCESSING TIME

PERSON RESPONSIBLE

Product Evaluation

form

TOTAL Quantity x Product

Price

1 hour


Page 122 of 208

For Free Copies of Printed Maps, Charts, and Publications

Clients can purchase and/or request, at the NAMRIA map sales offices, printed or analog copies of topographic maps and nautical charts in various scales, and publications.

Office or Division:

Map Sales Office (MSO)




Who may avail: National Government Agencies, Non Government Organizations, Local Government Units, Students (for thesis purposes)


Letter of Request (NGA, NO, LGU) Letter of Request Noted by School Official Photocopy of School ID and Thesis Abstract (1 copy)

Client

Request for Free Issue (RFI) form (1 copy)

GISD www.namria.gov.ph/forms.php


PAID PROCESSING

TIME PERSON

RESPONSIBLE

1. Request desired map, chart, or publication


None 25 minutes MSO Officer in Charge (OIC)/s/Staff

1.1 Forward the letter to Records Section 1.2 Endorse the request to the

None 4 hours Records Officer Administrative

Division

Page 123 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

NAMRIA Administrator

1.3 Approve/Disapprove the request and endorse to GISMB Director

None 1 day NAMRIA Administrator

1.4 Endorse the request to GISD Chief/MSO Officer in Charge (OIC) for appropriate action



None 30 minutes GISD Chief/MSO OIC Staff


2. For approved request, endorse the RFI to GISMB Director

None 30 minutes GISD Chief/MSO OIC Staff



2.2 Sign the RFI and endorse the RFI to GISMB Director


2.3 Endorse the request to GISD Chief/MSO Officer in Charge (OIC) for


Page 124 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

appropriate action

3. Receive the product


None 5 minutes MSO/OIC Staff


4. Check completeness of the form and release the product

None 5 minutes

TOTAL None 3 days 6 hours

Page 125 of 208

GISMB-02. Request for GIS Maps and Multiple Thematic Data Clients can request, at the NAMRIA Client Service Section, special or customized copies of GIS and other thematic data maps in printed or analog and digital formats.

Office or Division:

Geospatial Information System Management Branch (GISMB) Client Service Section (CSS)

Classification: Simple, Complex, Highly Technical



Who may avail: All



Client Service Section (CSS) www.namria.gov.ph/form.php

Order of Payment (OP) (2 copies) Client Service Section (CSS)

Official Receipt (OR) (1 copy) Client Service Section (CSS)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Discuss details of the maps and data

1.1 Check availability of maps and data

None 30 minutes CSS Staff



2.1 Processing of GIS maps and multiple thematic sata

PhP300.00/ megabyte

(Mb)

15 minutes

Simple (1 to 3 maps/datasets) - 2 days 6 hours

45 minutes Complex (4 to 6 maps/datasets) - 6 days 6 hours

45 minutes

Highly technical (8 or more

maps/datasets) -

CSS Staf

http://www.namria.gov.ph/form.php

Page 126 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

19 days 6 hours 45 minutes


3. Issue the OP None 20 minutes CSS Staff

3.1 Accept the payment 3.2 Issue the OR

PhP300.00/ megabyte

(Mb)

Cashier







TOTAL Price/Mb x Mb per

map/layer

Simple (1 to 3 maps/datasets)

- 3 days

Complex (4 to 6 maps/datasets)

- 7 days

Highly technical (8 or

more maps/datasets)

- 20 days

Page 127 of 208

For Free Copies of GIS Maps and Other Thematic Maps

Clients can request, at the NAMRIA Client Service Section, special or customized copies of GIS and other thematic data maps in printed or analog and digital formats

Office or Division: Geospatial Information System Management Branch (GISMB) Client Service Section (CSS)

Classification: Complex, Highly Technical



Who may avail: National Government Agencies, Non-Government Organizations, Local Government Units, Students (for thesis purposes)


Letter of Request (NGA, NO, LGU) Letter of Request Noted by School Official Photocopy of School ID and Thesis Abstract (1 copy)

Client

Request for Free Issue (RFI) form (1 copy)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE







Division

1.3 Approve/ Disapprove the


Page 128 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

request and endorse to GISMB Director






2. For approved request, endorse the RFI to GISMB Director

None 30 minutes GISD Chief/CSS Staff



2.2 Sign the RFI and endorse the RFI to GISMB Director




Page 129 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

2.4 Processing of GIS maps and multiple thematic sata

None Complex (4 to 6

maps/datasets) - 4 days 1

hour

Highly technica; (8 or

more maps/datasets) - 17 days 1

hour




TOTAL Price/Mb x Mb per

map/layer

Complex (4 to 6

maps/datasets) - 7 days

Highly

technical (8 or more

maps/datasets) - 20 days

Page 130 of 208

GISMB-03. Application for Enrolment in GIS and Other Geomatics

Trainings The NAMRIA Geomatics Training Center (NGTC) offers training on the following courses:

1. Basic Geographic Information System (GIS) - 5 days or 40 hours 2. Advanced GIS - 5 days or 40 hours 3. Global Positioning System (GPS) - 4 days or 32 hours 4. Unmanned Aerial Vehicle (UAV) Mapping for GIS - 5 days or 40 hours 5. Basic Hydrography (Modules I and II) - 5 days or 40 hours per module,

and other surveying, mapping, and allied technologies used by the agency. GIS and Basic Hydrography Module I trainings are also conducted online.

Office or Division: NAMRIA Geomatics Training Center




Who may avail: All


Basic Computer Operations Client

For Advance GIS and UAV: Certificate of Basic GIS Training - (1 copy)

Client / concerned training institution

Online registration through NAMRIA Geomatics Training Information Center Information System (NGTCIS) or Geomatics Training Center Participants Profile form (NAMRIA-KS-Form04-one copy) if offline

www.namria.gov.ph/gtcis/Trainings.aspx (online) or www.namria.gov.ph/forms.php (to download form for offline use) or Records Section and NGTC (printed form)

Order of Payment (OP) (3 copies) NGTC / Accounting Section

Official Receipt (OR) (3 copy) Cashier

Online Pre and Post Test through NGTCIS conducted during the training

www.namria.gov.ph/gtcis/Trainings.aspx

Online training evaluation through www.namria.gov.ph/gtcis/Trainings.aspx

http://www.namria.gov.ph/gtcis/Trainings.aspx




Page 131 of 208

NGTCIS or Training Evaluation form (NAMRIA-KS-Form05) for offline use (1 copy)

NGTC www.namria.gov.ph/forms.php (to download form for offline use)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Check availability of the desired training program

1. Confirm availability of the training program and discuss training program details

None 15 minutes NGTC Staff GISD

2. Register in the desired training program

2. Confirm attendance of participant 2.1 Prepare the OP


3. Present the OP

3. Record the OP None 5 minutes Accounting Section Staff

Financial and Management

Division

4. Pay the required fee

(thru Landbank for online training)

4. Accept the payment and issue OR (verify the payment)

PhP7,500.00 Training Fee

per participant

(PhP5,000.00 Training Fee per

participant for online training

15 minutes

(1 day)

Cashier Administrative

Division

5. Present the OR

5. Check completeness of the OR

None 5 minutes

NGTC Staff GISD

6. Receive certificates (after the training)

6. Release certificates

(For online training)

None 10 minutes

(5 days)

NGTC Staff GISD


Page 132 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

TOTAL PhP7,500.00 Training Fee

per participant

(PhP5,000.00 Training

Fee per participant for online training

1 hour

(For Online Training: 5

days and 35 minutes)

Page 133 of 208

For Packaged GIS and Other Geomatics Trainings (Usually Outside

NAMRIA)

The NAMRIA Geomatics Training Center (NGTC) offers training on the following courses:

1. Basic Geographic Information System (GIS) - 5 days or 40 hours 2. Advanced GIS - 5 days or 40 hours 3. Global Positioning System (GPS) - 4 days or 32 hours 4. Unmanned Aerial Vehicle (UAV) Mapping for GIS - 5 days or 40 hours 5. Basic Hydrography (Modules I and II) - 5 days or 40 hours per module,

and other surveying, mapping, and allied technologies used by the agency. GIS and Basic Hydrography Module I trainings are also conducted online.

Office or Division: NAMRIA Geomatics Training Center, Geospatial Information Services Division (GISD)




Who may avail: All



Basic Computer Operations Client

For Advance GIS and UAV: Certificate of Basic GIS Training - (1 copy)

Client / concerned training institution

Online registration through NAMRIA Geomatics Training Information Center Information System (NGTCIS) or Geomatics Training Center Participants Profile (NAMRIA-KS-Form04 Rev01) if offline ( one copy)

www.namria.gov.ph/gtcis/Trainings.aspx NGTC www.namria.gov.ph/forms.php (to download form for offline use)

Training MOA for Offsite Training (NAMRIA-KS-Form06) (1 copy)

NGTC

Online Pre and Post Test through NGTCIS conducted during the training

www.namria.gov.ph/gtcis/Trainings.aspx

Online Training Evaluation through www.namria.gov.ph/gtcis/Trainings.aspx





Page 134 of 208

NGTCIS or Training Evaluation form (NAMRIA-KS-Form05) for offline use (1 copy)

NGTC www.namria.gov.ph/forms.php (to download form for offline use)

Order of Payment (OP) (3 copies) NGTC / Accounting Section

Official Receipt (OR) (1 copy) Cashier

Certificate of Attendance or Participation to BAsic GIS Training (for participants of Advance GIS training course) (1 copy)

Client/Concerned training institution


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Check availability of the desired training course

1. Confirm availability of

the training program

1.1 Discuss training

course details


2. Request desired training course

2. Receive letter of request and check completeness of information provided in the request


2.1 Forward letter to Records Section

2.2 Endorse letter to the Administrator


Division

2.3 Review and approve/ disapprove the request



Page 135 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

2.4 if approved, discuss training course details with the client. If disapproved, inform the client through a letter, email or phone call


2.5 Prepare the MOA for Off-site Training

None 1 hour NGTC Staff GISD

3. Sign the MOA for Off-site Training

3. Review and endorse the MOA

None 1 hour GISD Division Chief

GISMB Director

3.1 Review and approve the MOA


Chief of Staff

Administrator

3.2 Notarize the MOA

None 1 hour Notary Public

NGTC Staff GISD

4. Finalize the desired training schedule

4. Confirm the training schedule

4.1 Prepare OP


4.2 Prepare travel documents

None 5 days NGTC Staff GISD

5. Present the OP 5. Record the OP

None 20 minutes

Accounting Section Staff

Financial

Page 136 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Management Division

6. Pay the required fee

(thru Landbank for online training)

6. Accept the payment and issue OR

(verify the payment)

PhP75,000.00 Training Fee per package

(PhP50,000.00 Training Fee per package

for online training

15 minutes

(1 day)

Cashier Administrative

Division

7. Present the OR 5. Check completeness of the OR


8. Receive certificates (after the training)

6. Release certificates

(For online

training)

None 10 minutes

(5 days)

NGTC Staff GISD

TOTAL PhP75,000.00

(PhP50,000.00 Training Fee

for online training

8 days 1 hour and 15

minutes

(For Online Training: 13 days and 10

minutes)

Page 137 of 208

GISMB-04. Request for Information, Education, and Communication

(IEC) Activities NAMRIA external clients can request an IEC campaign activity (usually 1 day) or a tour of the agency’s facilities (usually 4 hours), as well as the setting up of a map and technology exhibit (usually 1 day).

Office or Division:

Geospatial Information Services Division (GISD)

Classification: Simple, Complex



Who may avail: All



IEC Evaluation (NAMRIA-KS-Form06) (1 copy)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Request desired IEC activity.

1. Receive the letter of request

and check completeness

of information provided in the request

1.2 Forward the letter to records Section

None 20 minutes

Receiving personnel

GISD-GISMB


None 4 hours Records Officer Records

Management Section

1.4 Approve/ None 1 day NAMRIA


Page 138 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

disapprove the request to GISMB Director

Administrator

1.5 Endorse the request to GISD Chief/ Concerned personnel for appropriate action


1.6 If approved, discuss the request details with the client; if disapproved, inform the client through a letter, email or phone call

None IEC Campaign: 3 days

TOF: 1 hour

Exhibit: 5 days

Assigned Information

Officer GISD-GISMB

1.7 Prepare the necessary requirements for the activity

None Assigned Information

Officer/Graphics Artist

GISD-GISMB

2. Fill out IEC evaluation form (after the activity0

4. Check the completeness of the form

None 5 minutes Assigned Information

Officer/Graphics Artist

GISD-GISMB

TOTAL None IEC Campaign: 4 days 5 hours and 5 minutes

TOF: 2 days 5 hours and 5

minutes

Exhibit: 6 days 5 hours and 5

minutes

Page 139 of 208

Geospatial Information System Management Branch

Internal Services

Page 140 of 208

GISMB-05. Development of Database System

Database (DB) Systems are being developed by the Geospatial Database Management Division (GDMD) of the Geospatial Information Management Branch (GISMB) to support the geospatial and operations-support database needs of different units. The development of DB strictly follows the database development cycle as documented in the NAMRIA Quality Management Operations Manual

Office or Division:

Geospatial Database Management Division (GDMD)




Who may avail: NAMRIA Units


Online request via Client Request Management System or Internal Client Request form when offline (one copy)



PROCESSING TIME

PERSON RESPONSIBLE

1. Submit request via CRMS. Note: The request must be authorized by the Division Chief or authorized personnel.

1. Receive and review the request.

1.2. Discuss the

request details with Internal Client and/or with Section Supervisors.

1.3. Approve or

disapprove the request.

Note: Approved

database for development must be

None 1 day Receiving Personnel

GDMD

Division Chief and

Section Chiefs GDMD

Division Chief

GDMD

Page 141 of 208


PROCESSING TIME

PERSON RESPONSIBLE

scheduled and included in GDMD’s project folder. The succeeding activities will be conducted based on the approved work plan.

2. Participate in Client Requirements Assessment (CRA) and Data Requirements Analysis (DRA).

2. Conduct CRA. 2.1. Prepare CRA

Dataholdings Report.

2.2. Conduct Data

Requirements Analysis.

2.3. Prepare DRA

Report. 2.4. Prepare

Database Schema.

None 132 days Database Maintenance

Section (DMS) Team

GDMD

3. Participate in Database Design Document Presentation.

3. Prepare Database Design Document with SQL Script.

3.1. Develop

Database.

None 30 days

Database Design Section (DDS) and Database

Integration Section (DIS) Team GDMD

4. Participate in Database Testing.

4. Test and install Database System.

4.1. Present the

Database Design

None 14 days DDS, DIS, and DMS Teams

GDMD

Page 142 of 208


PROCESSING TIME

PERSON RESPONSIBLE

Document to Client.

5. Accomplish acceptance and feedback via CRMS.

None 10 minutes

TOTAL None 177 days and

10 minutes

Page 143 of 208

GISMB-06. Provision of ICT Support Services

Provision of ICT Support Services range of activities involves maintenance of computer hardware and software, network and ICT research tasks.

Office or Division: Geospatial Information and Communications Technology Division (GICTD)


Type of Transaction: G2G - Government to Government

Who may avail: All NAMRIA Employees


Online request via GICTD Online Request System

gictd.namria.gov.ph

Phone - In Request *Only if NAMRIA network is down.


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit request via GICTD Online Request System.


None 1 minute Receiving Personnel

GICTD

2. Diagnose and perform repair and operational test.

None 1 day Assigned Staff GICTD

3. Classify for proper disposition.

None 5 minutes Assigned Section Chief

GICTD

2. Sign and acknowledge the Technical Inspection Report (TIR) and provide feedback.

4. Verify and sign TIR.

None 5 minutes Division Chief GICTD

TOTAL None 1 day and 11 minutes

Page 144 of 208

GISMB-07. Development of Information System Information Systems (IS) are being developed by the Geospatial System Development Division (GSDD) of the Geospatial Information System Management Branch (GISMB) to support the operations of different NAMRIA units. It automates the Agency’s manual processes for easy retrieval of information and generation of reports. The development of IS strictly follows the system development life cycle that includes System Analysis, System Design, Application Development, System Implementation, and System Maintenance, as documented in the NAMRIA Quality Management Operations Manual.

Office or Division: Geospatial System Development Division (GSDD)


Type of Transaction: G2G - Government to Government





Validated System Requirements Analysis Report (one copy) Note: Applicable after the conduct of system requirements analysis.

GSDD

Filled-out Test Script Note: Applicable after the development of the information system.

GSDD

Certificate of System Installation (one copy) Note: Applicable after the development of the information system.

www.namria.gov.ph/forms.php (to download form) or Records Section (printed form) or GSDD (filled-out form)

Online Pre-Test via GSDD standard online tool or Pre and Post Test System User Training filled-out form (NAMRIA-ISDM-Form02) when offline

www.namria.gov.ph/sut.html (online) or Records Section (printed form) or GSDD (filled-out form)

Page 145 of 208

Note: Applicable after confirmation of the schedule for the conduct of system user training.

Online Post-Test via GSDD standard online tool or Pre and Post Test System User Training filled-out form (NAMRIA-ISDM-Form02) when offline Note: Applicable after the conduct of system user training.


Online Training Evaluation via GSDD standard online tool or Training Evaluation form (NAMRIA-KS-Form05) when offline Note: Applicable after the conduct of system user training.


Online acceptance via Client Request Management System or Internal Client Request filled-out form when offline Note: Applicable after the conduct of system user training.

www.namria.gov.ph/isportal.aspx (online) or GSDD (filled-out form)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit request via CRMS.

Note: The request must be authorized by the Division Chief or authorized personnel.


1.2. Discuss the request details with Internal Client and/or with Section Supervisors.

1.3. Approve or disapprove the request.

Note: Approved system for

None 1 day Clerk GSDD

Division Chief and

Supervisors GSDD

Division Chief GSDD

Page 146 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

development must be scheduled and included in GSDD’s project folder. The succeeding activities will be conducted based on the approved work plan.

2. Participate in the Client Requirements Assessment (CRA).

2. Conduct CRA.

None 44 days System Research and Analysis Section

(SRAS) Team GSDD

3. Participate in System Requirements Analysis (SRA) presentation.

3.1 Validate SRA

report.

3. Conduct SRA. 3.1. Prepare and

present SRA report.

None 44 days SRAS Team GSDD

4. Participate in system testing using Test Script.

Note: This activity may be assigned to a representative. 4.1. Sign Certificate of

Installation.

4. Prepare System Design Document.

4.1 Develop, test,

and install the information system.

4.2 Prepare

System User Manual.

None 165 days Application Development and

Maintenance Section (ADMS) GSDD

5. Participate in System User Training (SUT) and accomplish the following online:

-Pre Test

5. Conduct SUT.

None 1 day ADMS and SRAS Team GSDD

Page 147 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

-Post Test -Training Evaluation

Note: This activity may be assigned to a representative.

6. Accomplish acceptance and feedback via CRMS.

None 10 minutes


Page 148 of 208

GISMB-08. Provision of Web Publishing Services NAMRIA units can request for the uploading of their respective content(s) to the agency website. This content can be data, information, and/or knowledge for general public consumption and regulatory requirements of the agency.

Office or Division: Geospatial System Development Division (GSDD)








Online acceptance via Client Request Management System or Internal Client Request filled-out form when offline Note: Applicable after the validation of the product by the Client.

www.namria.gov.ph/isportal.aspx (online) or GSDD (filled-out form)


PROCESSING TIME

PERSON RESPONSIBLE

1. Send request details via CRMS.

Note: The request must be authorized by the Division Chief or authorized personnel.

1. Receive the request.

1.1. Approve or

disapprove the request.

None 1 hour Clerk GSDD

Webmaster GSDD

2. Check status of request

2. Process and display requested web content.

None 4 hours Webmaster or Web Assistant

GSDD

3. Validate the 3. Show Client the None 30 minutes Webmaster or Web Assistant


Page 149 of 208


PROCESSING TIME

PERSON RESPONSIBLE

product. web content online.

GSDD

4. Accomplish the acceptance and provide feedback via CRMS.

4. Notify Client completion of request.

None 10 minutes Webmaster or Web Assistant

GSDD

TOTAL None 5 hours and 40 minutes

Page 150 of 208

Support Services Branch

External Services

Page 151 of 208

SSB-01. Request for Certification, Service Record, and Other Documents

A. Request for Certification and Service Record

The Human Resource Management Section (HRMS) under the Administrative Division (AD)/Support Services Branch (SSB) provides services in the form of issuance of certifications and service record based on the Personnel Information System (PIS), Personal Services Itemization and Plantilla of Personnel (PSIPOP), and other pertinent documents. The certifications and service record are important documents used by former employees for their application, promotion, retirement, travel, and for whatever legal purpose the documents may serve. The records were automated starting Year 2000; however, records of employees who were employed before Year 2000 were not included in the existing HR system. The records shall be retrieved manually from the HR Records Storage Room or verified from the Civil Service Commission (CSC).

Office or Division:

Human Resource Management Section (HRMS), Administrative Division (AD), Support Services Branch (SSB), NAMRIA




Who may avail: Former NAMRIA employees


External Client Request form (one copy) and One (1) valid identification (ID) card

HRMS Office (Printed Form)

Copies of service records, appointment and other pertinent documents

Former Employee

Contact details Former Employee

If the request is filed through a representative, an Authorization Letter and one (1) valid ID of the representative

Former Employee and Authorized Representative


PAID PROCESSING

TIME PERSON

RESPONSIBLE

1. Request certification or service record

1.1. Receive and Check request from ICRMS.

None

15 minutes

Administrative Officer IV (HRMO II)

Page 152 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

by filling-up ECRF Former employee should provide specific requirement/infor-mation needed and for whatever purpose it may serve If the request is through a phone call, the former employee must provide complete information with regards to the service requested and for whatever legal purpose the document may serve. Contact Number is also important In the absence of the former employee, duly authorized representative of the employee may transact with HRMS upon presentation of Authorization Letter and presentation of Valid former

Verify with client information required if necessary.

SSB-HRMS

Page 153 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

employee and the authorized representative.

1.2 Check and Verify records in the Human Resource Information System or HRIS (PIS, PSIPOP) and other former employee information If record is available, proceed to Agency Action No. 1.7; if not, proceed to Agency Action No. 1.5

None

*Processing time

depends on the

availability of records in the HRIS and other employee

information.

30 mins if information

is available in the HRIS

Administrative Assistant II SSB-HRMS

1.3 If former employee of the Bureau of Coast and Geodetic Survey /Hydrography Branch (HB), coordinate with HB San Nicolas Office to check and verify records If the record is available proceed to Agency Action No. 1.7; if not, proceed to Agency Action No. 1.4

None

15 mins coordination *Processing

time depends on

the availability of

records in HB, San Nicolas

Office and other

employee information.

30 mins if

available in HB record.

Clerk III

HB

or


SSB-HRMS

or


Page 154 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

1.4. Retrieve records from HR Records Storage Room(Ft. Bonifacio/San Nicolas) If record is available proceed to Agency Action No. 1.7; if not proceed to Agency No. 1.5

None 4 hours Project

Development Assistant III SSB-HRMS

or

Project Development Assistant II SSB-HRMS

or

Clerk III HB

1.5 Request record from CSC Field Office If record is available proceed to Step No. 1.7; if not, proceed to Agency Action No. 1.6

None 3 days Project Development Assistant II SSB-HRMS

or

Clerk III HB

or


or Project


or Project

Development

Page 155 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

Assistant II SSB-HRMS

1.6. If additional information is necessary, request record from CSC Central Office

Php 50.00per

record

3 days Administrative Assistant II SSB-HRMS

or

Project


or


or

Project

Development Assistant II SSB-HRMS

1.7. Draft Certification and/or Service Record Affix initial

None 30 minutes Administrative Officer IV (HRMO II)

SSB-HRMS

or


For HB (San Nicolas Office, Manila), send Certification/ Service Record

None 20 mins Clerk III HB

Page 156 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

to Fort Bonifacio Office for the signature of the Chief, Administrative Division

1.8. Review the contents of the Certification/Service Record and sign the document/s

None 4 hours Chief, Administrative

Division SSB-Admin

Division

1.9 Inform the former employee or authorized representative of the availability of the requested document/s

None 15 minutes Project Development Assistant II SSB-HRMS

1.10 Release the document to the former employee or authorized representative and request for client feedback

None 15 minutes

2. Check and Receive the requested document/s

2. Check and record client feedback and rating

None 15 minutes Project

Development Assistant II SSB-HRMS

3. Fill out the ECRF Feedback/Suggestion Details

Page 157 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

TOTAL Php 50.00 per CSC record

Total Processing

Time depends on

the availability of records and other

former employee

information in NAMRIA and CSC

Notes:

1. Total processing time for the transaction depends whether records and other employee information are readily available in the NAMRIA HRIS in Fort Bonifacio Office or HB in San Nicolas Office, or whether records and other former employee information need to be supplemented with records and other former employee information from CSC Field Office and Central Office.

2. Total processing time in Fort Bonifacio Office with available information in the HRIS is 10 hours.

3. Total processing time involving Fort Bonifacio and San Nicolas Offices is 10 hours and 35 minutes.

4. Total processing time involving NAMRIA Fort Bonifacio Office and CSC Field Office is 7 days, 1 hour and 15 minutes

5. Total processing time involving NAMRIA Fort Bonifacio and San Nicolas Offices and CSC Field Office is 10 days, 1 hour, and 15 minutes.

6. Total processing time involving NAMRIA Fort Bonifacio and CSC Field and Central Offices is 10 days, 2 hours, and 35 minutes

Page 158 of 208

B. Request for Certified Copies of Documents

The Records Management Section issues certified copies of NAMRIA generated-records, such as directives and issuances, including policies, guidelines, memoranda, circulars, office orders, quality management and operations manual, and other documented information.

Office or Division:

Records Management Section (RMS), Administrative Division (AD), Support Services Branch (SSB), NAMRIA




Who may avail:

1. 1. NAMRIA Employees 2. 2. Courts and administrative bodies exercising investigative functions in

aid of determination or resolution of pending cases 3. 3. Other authorized requesting party or entities


For Internal Clients: 1.Online request via Internal Client Request Management System 2.Internal Client Request form when offline (one copy)

For Internal Clients: 1. www.namria.gov.ph/isportal.aspx (online) 2. www.namria.gov.ph/forms.php (to

download forms for offline use) 3. Records Management Section (printed

form)

For External Clients: 1.External Client Request form (one copy) 2.One (1) valid identification (ID) card 3.If the request is filed through a representative, an Authorization Letter and one (1) valid ID of the representative

For External Clients: 1. Records Management Section (printed

form)


PAID PROCESSING

TIME PERSON

RESPONSIBLE

1. Accomplish the client request

1.1. Receive/ review the accomplished

None 5 minutes Administrative Officer I

SSB-RMS

http://1.www.namria.gov.ph/isportal.aspx


Page 159 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

form

2. Wait while the requested documents are being retrieved

2.1. Retrieve the requested documents available

2.2. If documents

are not available, inform the client that the requested documents are not available

2.3. If documents

are available, scan or photocopy/ reproduced the requested documents

2.4. Mark the

requested document with “Certified True Copy” stamp and affix initial

2.5. Sign the

certification of the requested documents

None

15 minutes Administrative Officer I

SSB-RMS

or

Administrative Officer V

SSB-RMS

3. Check availability of the documents received

3.1. Release requested documents to Client

None 5 minutes Administrative Officer I

SSB-RMS

4. Fill out Client Acceptance and Feedback Details for

None 5 minutes

Page 160 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

Internal Clients and Feedback Suggestion for External Clients

TOTAL None 30 minutes

Page 161 of 208

C. Request for Printed/Digital Copy of Project-Related Documents

The Policy and Planning Division (PPD) under the Support Services Branch (SSB) provides services in the form of provision of printed/digital copies of project-related documents (e.g., forms, reports, and references).

Office or Division:

Policy and Planning Division (PPD), Support Services Branch (SSB), NAMRIA




Who may avail: Internal and External Clients


Client Request Form (one copy) through Internal Client Request Management System (ICRMS)

Request through Internal Client Request Management System (ICRMS)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Accomplish the Client Request Form for External Clients and ICRMS for Internal Clients

1.1 External- receive and review the accomplished form

Internal- Check

the ICRMS

None 1 minute Planning Officer I SSB-PPD

1.2 Approval of the request and provision of additional instructions

None 3 minutes Planning Officer V SSB-PPD

1.3 Preparation of requested document

None 10 minutes Planning Officer I SSB-PPD

Page 162 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.4 Review and assessment of requested document

None 3 minutes Planning Officer V SSB-PPD

1.5 Inform the client of the availability of the requested document

None 1 minute

Planning Officer I SSB-PPD

1.6 Release document and ask the client to affix his/her signature on the logbook

None 1 minute

2. Receive the document and fill up Client Acceptance and Feedback Form for External Clients and ICRMS for Internal Clients

2.1 External- Input Feedback to the ICRMS Internal- Check feedback to ICRMS

None 1 minute


Page 163 of 208

SSB-02. Request for Bidding Documents and Canvass Proposal

A. Request for Bidding Documents

This service refers to the purchase of bidding documents which are issued by NAMRIA as bases for bids.

Office or Division:

Property and Supply Management Section (PSMS), Administrative Division (AD), Support Services Branch (SSB), NAMRIA




Who may avail: Supplier/Contractor


External Client Request Form (one copy)

PSMS Office (Printed Form)

Order of Payment (four copies) PSMS Office (Printed Form)

Official Receipt (one copy) Cashier Office


FEES TO BE PAID PROCESSING

TIME PERSON

RESPONSIBLE

1. Request bidding documents and fill out the logbook for Supplier/Contractor information

1. Verify name of project and prepare the Order of Payment

Maximum Cost of Bidding

Documents: - Php 1,000.00

(More than 500,000 up to 1

Million Approved Budget for the

Contract [ABC])

-Php 5,000.00 (More than 1 Million up to 5 Million ABC)

-Php 10,000.00

(More than 5

5 minutes Project Development

Assistant I SSB-PSMS

Page 164 of 208



TIME PERSON

RESPONSIBLE

Million up to 50 Million ABC)

-Php 25,000.00 (More than 10 Million up to 50

Million ABC)

-Php 50,000.00 (More than 50

Million up to 500 Million ABC)

-Php 75,000.00 (More than 500

Million ABC)

1.1 Prepare the ECRF to be given to the client

Administrative Officer III

(Supply Officer II)

SSB-PSMS

2. Proceed to the Accounting Section for Order of Payment (OP) control number

2. Issue control number

None

2 minutes Account Officer III

SSB-Accounting Office

3. Pay for the bidding documents

3. Issue Official Receipt (OR)

None 6 minutes Cashier III

or

SN3

or


(Cashier II)

or

Administrative

Page 165 of 208



TIME PERSON

RESPONSIBLE

Officer I (Cashier I)

SSB-Cashier

Section

4. Provide OR and OP

4. Verify and photocopy the Official Receipt and Order of Payment

None

5 minutes

Project Development


4.1 Provide the bidding documents and ECRF to the client for feedback

None

5 minutes


(Supply Officer II)

SSB-PSMS

5. Receive the bidding documents from the receiving personnel and fill-out the ECRF Feedback/ Suggestion Details

5. File the OR, OP, and ECRF



Page 166 of 208



TIME PERSON

RESPONSIBLE

TOTAL STANDARD RATES

Approved Budget for

the Contract

Maximum Cost of Bidding

Documents( in

Philippine Peso)

500,000 and below

500.00

More than 500,000 up to 1 Million

1,000.00

More than 1 Million up to 5 Million

5,000.000


10,000.00


25,000.00

More than 50 Million up to 500

Million

50,000.00

More than 500 Million

75,000.00

28 minutes per

transaction

Page 167 of 208

B. Request for Canvass Proposal Slip

This service refers to the issuance of Canvass Proposal Slip Form for Goods, whether supplies and materials (CPF-1) or Labor and Materials (CPF-2). Canvass Proposal Form 1 (CPF-1) is the form used by an accredited supplier in submitting quotations for the procurement of goods. It is accompanied by the supplier and submitted to the Bids and Awards Committee (BAC) in a sealed envelope or through electronic mail. Canvass Proposal Form 2 (CPF-2) is the form used by an accredited supplier in submitting quotations for the procurement of services. It is accomplished by the supplier and submitted to BAC in a sealed envelope or through electronic mail.

Office or Division:

Property and Supply Management Section (PSMS), Administrative Division (AD), Support Services Branch (SSB), NAMRIA




Who may avail: Supplier/Contractor


External Client Request Form (one copy)

www.namria.gov.ph/forms.php (to download form for offline use) or PSMS Office (Printed Form)

ITB/Canvass Proposal Slip

www.namria.gov.ph/forms.php (to download form for offline use) or PSMS Office (printed form)


PAID PROCESSING

TIME PERSON

RESPONSIBLE

1. Request Canvass Proposal Slip

- Goods (CPF-1)

- Labor and Materials (CPF-2)

1.1 Receive the request and prepare the Canvass Proposal Slip

None

10 minutes Administrative Officer

I (Supply Officer I) SSB-PSMS

1.2 Advise the



Page 168 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

client to submit the Canvass Proposal Slip and within three working days and fill-up the ECRF Feedback/Suggestion Details.

Administrative Officer I (Supply Officer I)

SSB-PSMS

1.3 The deadline for submission may be extended if no or less than the required number of price quotations (at least three) are received.

2. Accomplish Canvass Proposal Slip

2.Inspect the duly accomplished Canvass Proposal Slip form and submit the sealed bid to the Bids Awards Committee

None 5 minutes


Page 169 of 208

SSB-03. Issuance of Control of Order of Payment and Official Receipt

A. Issuance of Control of Order of Payment

The Accounting Section of the Financial Management Division provides accounting services and manages the finances of the company. Its functions include the issuance of Order of Payment for external and internal clients.

Office or Division:

Accounting Section, Financial and Management Division (FMD), Support Services Branch (SSB), NAMRIA




Who may avail: Internal and External Clients


Order of Payment Form Front Line Services Unit/Information Client Service Unit


PAID PROCESSING

TIME PERSON

RESPONSIBLE

1. Processing of Order of Payment form

1. Records in the Logbook and assign numbers to the Order of Payment form

None 2 minutes Accounting Section

Staff SSB-FMD

2. Proceed to the Cashier Section for payment

2. Proceed to the Cashier Section for payment


Page 170 of 208

B. Issuance of Official Receipt (OR)

The Cashier Section’s frontline service is the issuance of Official Receipt (OR). As a basis and to ensure the fee agreement between the Client and the Agency, the Client must submit an Order of Payment (OP) from the Accounting Section which the Collecting Officer receives followed by the issuance of OR. The Cashier Section acknowledges payment for the products/services such as:

GISMB: - GIS (Geographic Information System) Training Course onsite/offsite

- Project from other Government Agencies supported by MOA (Memorandum of Agreement) RDAB: - Various LC (Land Classification) Maps - Certification Fee of No FAO (Forestry Administrative Order) Records - Thematic Maps (ENR datasets: Land cover, Slop, Coastal Resources Maps) MGB: - Geodetic Control Points & Benchmark Certification

- GNSS Registration - GNSS Data Evaluation - Administrative Maps (Provincial & Regional) - Certification of Maps - Relief Map of the Philippines - Topographic Maps (1:10,000; 1:50,000; 1:250,000; 1:40,0000. 1:50,000) - ORI, DTM, DSM, IfSAR, LIDAR, Orthoimage, Orthophoto, Aerial Photo

Others: - Refund of Excess TEV - Refund of Excess Cash Advances - Bidding Documents

Office or Division:

Cashier Section, Administrative Division, Support Services Branch, NAMRIA




Who may avail: All NAMRIA Employees, Suppliers/Contractors and Clients

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Order of Payment Cashier Office

Client Service Satisfaction Survey (one copy)

Cashier Office (Printed Form)

Page 171 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Provide Order of Payment (OP)

1.1 Receive OP

1.2 Prepare

and fill up OR details

1.3 Issue OR

None

5 minutes Cashier III

or

SN3

or


(Cashier II)

or


(Cashier I)

SSB-Cashier Section

2. Receive Official Receipt (OR) and provide client satisfaction feedback

2. Compile client satisfaction feedback

None 1 minute Cashier III

or

SN3

or


(Cashier II)

or


(Cashier I)

SSB-Cashier Section

TOTAL None 6 minutes from start of transaction

Page 172 of 208

SSB-04. Access to Library Services and Holdings The NAMRIA Library and Documentation Services (LDS) is a special library that supports the information needs of NAMRIA clients and employees. It consists of a comprehensive collection of published and unpublished materials on mapping, surveying, geodesy, remote sensing, hydrography, oceanography, environment and natural resources (ENR) and other related subjects. The LDS is also responsible for acquiring, organizing, maintaining, and disseminating information materials relevant to the agency’s mandate, programs, projects and activities. Its holding comprises of topographic maps, nautical charts, books, posters, serials, slides, and other media on ENR and mapping. Special collection of rare books on mapping and surveying, Gender and Development (GAD), and Human Resource and Organizational Development (HROD) are also available.

A. Access for External Clients

Office or Division:

Library and Documentation Services (LDS) Section, Administrative Division (AD), Support Services Branch (SSB), NAMRIA

Classification:

Simple



Who may avail:

External Clients


Letter of Request Client

External Client Request Library Office (Printed Form)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Request for information materials through walk-in , phone-in, letter/email/ mail

1.1 Receive ECRF, assist the client, check the availability of the requested information material/s, and

None

8 hours


or

OIC, LDS Section

SSB-LDS Section

Page 173 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

For walk-in clients, fill up External Client Request Form (ECRF)

process the requested material/s

If the information material/s is/are unavailable, refer the client to other NAMRIA units/offices and government agencies.

If a copy of the information material/s is requested, the walk-in client writes a letter to the Administrator on-the-spot.

1.2 Receive the letter request and forward to Records Section for approval of the Administrator

None


or

OIC, LDS Section

SSB-LDS Section

2. Inform the client of the status of request

2.1 Furnish a copy of the requested material/s


or

OIC, LDS Section

SSB-LDS Section

3. Fill out the ECRF 3.1 Overall experience

None 10 minutes

Page 174 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

3.2 Compile the accomplished ECRF

TOTAL None Walk-in without

request for copy of

information material/s: 35 minutes

Walk-in with request for

copy of information material/s

and request through

phone-in, letter/email/m

ail: 1 day and 1

hour

Page 175 of 208

Support Services Branch

Internal Services

Page 176 of 208

SSB-04. Access to Library Services and Holdings The NAMRIA Library and Documentation Services (LDS) is a special library that supports the information needs of NAMRIA clients and employees. It consists of a comprehensive collection of published and unpublished materials on mapping, surveying, geodesy, remote sensing, hydrography, oceanography, environment and natural resources (ENR) and other related subjects. The LDS is also responsible for acquiring, organizing, maintaining, and disseminating information materials relevant to the agency’s mandate, programs, projects and activities. Its holding comprises of topographic maps, nautical charts, books, posters, serials, slides, and other media on ENR and mapping. Special collection of rare books on mapping and surveying, Gender and Development (GAD), and Human Resource and Organizational Development (HROD) are also available.

B. Access for Internal Clients

Office or Division: Library and Documentation Services (LDS) Section, Administrative Division (AD), Support Services Branch (SSB), NAMRIA






Internal Client Request Management System

www.namria.gov.ph/isportal.aspx (online)

Internal Client Request Form www.namria.gov.ph/forms.php (to download forms for offline used) or Library Office (Printed Form)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Request library services through Internal Client Request Management

1.1 Receive record and forward for approval the ICRMS

None

5 minutes


SSB-LDS Section

http://www.namria.gov.ph/isportal.aspx


Page 177 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

System (ICRMS)

1.2 Approve request Check Online Public Access Catalog (OPAC) for the availability of the requested material/s If the information material/s is/are available, list the call number and hand it/them over to the library staff 1.3 If the information material/s is/are unavailable, refer the client to other NAMRIA units/offices and government agencies

None

10 minutes

OIC-LDS Section SSB-LDS Section

1.4 Pull out information material/s and hand it/them to the researcher


SSB-LDS Section

Page 178 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

2. Browse, borrow, and return material/s (Internal Clients)

2.1 Check material/s for damaged/torn pages

2.2 Return material/s to the shelves

None 10 minutes

3. Fill out the ICRF Client Acceptance and Feedback Details

3. Compile the accomplished ICRF

None 5 minutes


Page 179 of 208

SSB-05. Request for Certifications and Service Record

A. Request for Certification and Service Record

The Human Resource Management Section (HRMS) under the Administrative Division (AD)/Support Services Branch (SSB) provides services in the form of issuance of certifications and service record based on the Personnel Information System (PIS), Personal Services Itemization and Plantilla of Personnel (PSIPOP), and other pertinent documents. The certifications and service record are important documents used by employees for their application, promotion, retirement, travel, and for whatever legal purpose the documents may serve.

Office or Division:

Human Resource Management Section (HRMS), Administrative Division (AD), Support Services Branch (SSB), NAMRIA




Who may avail: Current NAMRIA Employees


Internal Client Request Form (ICRF) (one copy)

www.namria.gov.ph/forms.php (to download forms for offline used)Human Resource Management Section (printed form)

Internal Client Request Management System (ICRMS)



PAID PROCESSING

TIME PERSON

RESPONSIBLE

1. Request certification or service record through the ICRMS, and notify HR-in charge. Employee should provide specific

1.1. Receive and Check request from CRMS. Verify with client information required if necessary.

None 15 minutes


SSB-HRMS

or Administrative

Assistant II SSB-HRMS

or



Page 180 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

requirement/ information needed and for what purpose it may serve

Clerk III

HB

1.2. Process the request

None 15 minutes

1.3. Check and Verify records in the Human Resource Information System (PIS, PSIPOP) and other employee information system

None

3 hours

1.4. Draft Certification and/or Service Record

Affix initial

None 1 hour

1.5.Review the contents of the Certification/ Service Record and sign the document/s

None 4 hours Chief,

Administrative Division

SSB-Admin Division

1.6.Inform the employee of the availability of the requested document/s

1.7. Release the

document and request for client feedback

None 15 minutes


Page 181 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

2. Check and Receive the requested document/s

2.1 Check and record Client feedback and rating

None

15 minutes

3. Fill out the ICRF Client Acceptance and Feedback Details /ICRMS Acceptance and Feedback

TOTAL None 9 hours

Page 182 of 208

B. Request for Certification of Total Leave Credits

The Human Resource Management Section (HRMS) of the Administrative Division (AD)/Support Services Branch (SSB) provides services in the form of issuance of Certification of Total Leave Credits based on the leave records of the employee. This certification is an important document used by the employee for leave application, loan application, monetization/commutation of leave credits, computation of terminal leave benefits, and for whatever legal purpose the certification may serve.

Office or Division:

Human Resource Management Section, Administrative Division, Support Services Branch, NAMRIA




Who may avail: Current NAMRIA Employees


Internal Client Request Form (one copy) Internal Client Request Management System (ICRMS)

1. www.namria.gov.ph/isoportal.aspx (online)

2. www.namria.gov.ph/forms.php (to download forms for offline used)

3. Human Resource Management Section (Printed Form)


PAID PROCESSING

TIME PERSON

RESPONSIBLE

1. Request for leave credits through ICRF or ICRMS, and notify HR-in charge

1.1. Receive and Check request from CRMS and

None 15 minutes


SSB-HRMS

1.2. Check the available leave credits of the employee from the employee’s HRIS/Leave Record and record it to the Leave Credits Form

None 4 hours For GISMB: Administrative

Officer IV (HRMO II)

SSB-HRMS

For MGB: Administrative

Officer II (HRMO

http://www.namria.gov.ph/isoportal.aspx


Page 183 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

Affix the initial of

the HR staff

I) SSB-HRMS

For HB: SN3

Hydrography Branch

For SSB: PDA III

SSB-HRMS

For RDAB: PDA II

SSB-HRMS

1.3. Review and sign the form

None

15 minutes Administrative Officer V

(HRMO III) SSB-HRMS

1.4. Inform the employee of the availability of the requested document/s

Release the document and request for client feedback

None 15 minutes For GISMB: Administrative

Officer IV (HRMO II)

SSB-HRMS

For MGB: Administrative

Officer II (HRMO

I) SSB-HRMS

For HB:

SN3 Hydrography

Branch

For SSB: PDA III

SSB-HRMS

2. Check and receive the requested document/s

Fill out the

ICRF Client Acceptance and Feedback Details/CRMS Acceptance

2. Check and record Client feedback and rating

None 15 minutes

Page 184 of 208


PAID PROCESSING

TIME PERSON

RESPONSIBLE

Feedback For RDAB:

PDA II SSB-HRMS

TOTAL None 5 hours

Page 185 of 208

C. Request for Certificate of Contributions and Monthly

Amortizations

The Accounting Section under the Financial Management Division (FMD), Support Services Branch (SSB) provides services in the form of issuance of certification based on the monthly amortization being deducted from the employees’ monthly salary. The certification is an important document used by employees in updating their latest monthly contributions and accumulated amortizations in applying for loans and for whatever legal purpose it may serve.

Office or Division:

Accounting Section, Financial and Management Division




Who may avail: NAMRIA Employees


1. Internal Client Request Management System (ICRMS)


2. Internal Client Request Form when offline (one copy)

www.namria.gov.ph/forms.php (to download forms for offline use)

3. Logbook Accounting Section


PROCESSING TIME

PERSON RESPONSIBLE

1. Request for certificate

1.1 Verify name in the database for contributions and updated total monthly amortizations

None 2 minutes per

certification


SSB-FMD

1.2 Prepare and endorse the certification to the Chief, Accounting Section for signature

None 8 minutes per

certification

http://www.namria.gov.ph/isportal.aspx


Page 186 of 208


PROCESSING TIME

PERSON RESPONSIBLE

1.3 Review and sign the certificate

None 1 minute per certification

2. Receive certificate and fill up the Client Acceptance and Feedback details

2.1 Release the certification

None 3 minutes per certification


SSB-FMD

TOTAL None 14 minutes per

certificate

Page 187 of 208

SSB-06. Issuance of Special Order/Embarkation Order for NAMRIA On-the-Job Training (OJT) The Human Resource Development Section of the Administrative Division facilitates the issuance of Special Order (SO)/Embarkation Order for On-the-Job Training (OJT) to student OJT applicants. The NAMRIA OJT Program is an extension service of the agency. The program aims to provide relevant learning opportunity to students in the form of actual exposure to work settings/situations.

Office or Division: Human Resource Development Section (HRDS), Administrative Division (AD), Support Services Branch (SSB), NAMRIA


Type of Transaction: G2C - Government to Citizen

Who may avail: External Clients


Letter of Request from the University of the on-the-job/apprentice trainee/s

School/University coordinator

Resume of the on-the-job/apprentice trainee/s

On-the-job/apprentice trainees/s


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Request On-the-Job Training

1.1. Receive, record and forward the request for OJT to the Records Section for the Administrator’s marginal note and approval of the request

None 15 minutes Project Development Assistant II

or

Administrative

Officer IV

Page 188 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.2 If there is an existing Memorandum of Agreement (MOA) Partnership between NAMRIA and the University, proceed to the processing steps; if none, prepare MOA for the approval of the Administrator and the School/University Head, and proceed to the processing steps

None 2 hours Administrative Officer IV

or

Administrative

Officer V

SSB-HRDS

1.3 Coordinate with the OJT applicant and University/School Coordinator on the status of the OJT request

None 15 minutes

Page 189 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.4 Coordinate the placement of the OJT applicant to the Branch Director and Division Chief

None 15 minutes Project Development Assistant II

or

Administrative

Officer IV

SSB-HRDS

1.5 Prepare the Special Order (SO)/Embarkation Order/Conformé letter

None 2 hours Administrative

Officer IV

SSB-HRDS

1.6 Review and endorse the SO/Embarkation Order/ Conformé letter to the Chief, Administrative Division

None 2 hours Administrative Officer V

SSB-HRDS

1.7 Endorse the SO/Embarkation Order/Conformé letter to the SSB Director

None 2 hours Chief, Administrative

Division SSB-Admin

Division

1.8 Endorse SO/Embarkation Order and Conformé letter to the Office of the

None 2 hours Director, SSB SSB-Director’s

Office

Page 190 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Administrator for approval and signature

1.9 Sign and approve the SO/Embarkation Order and Conformé letter

None 1 day Administrator,

NAMRIA Office of the Administrator

1.10 Send the approved SO/Conformé letter to OJT applicant and OJT School Coordinator through email together with the MOA partnership agreement between the university and NAMRIA

None 30 minutes Project Development Assistant II SSB-HRDS

TOTAL None 1 day, 3 hours, and 15 minutes

Page 191 of 208

SSB-07. Turn-in of Property, Plant, and Equipment

This service refers to the turn-in of unserviceable property and equipment. Employees may avail of this service on Fridays.

Office or Division:

Property and Supply Management Section (PSMS), Administrative Division, Support Services Branch (SSB), NAMRIA






Property Turn-In Slip Form (one copy) www.namria.gov.ph/forms.php (to download form for offline use) or PSMS Office

Technical Inspection Report (TIR) (one copy)

ESD/GICTD

1.Online request via Internal Client Request Management System 2.Internal Client Request form when offline (one copy)

1. www.namria.gov.ph/isportal.aspx (online)

2. www.namria.gov.ph/forms.php (to download forms for offline use)

3. PSMS Office (printed form)


PROCESSING TIME

PERSON RESPONSIBLE

1. 1. Request for turn-in of property and equipment personally and fill-out the Internal Client Request Form (ICRF)

1.1 Receive the request of Turn-in Slip form to be given to the client

None 5 minutes Project Development Assistant II SSB-PSMS

2. 2. Accomplish the Turn-in Slip form for the property and equipment turned-in with the signature of the

2. 2.1 Check and

verify the duly accomplished Turn-in Slip Form vis-à-vis the turned-in

None 15 minutes




Page 192 of 208


PROCESSING TIME

PERSON RESPONSIBLE

accountable employee with TIR for turned-in equipment as attachment

property and equipment

2.2 Place the turned-in property and equipment in the PSMS Storage Area for safekeeping

None 15 minutes

2.3 Cancel the turned-in property and equipment from the Property Acknowledgement Receipt (PAR) of the client

None

3 minutes

Project Development


2.4 If the accountable officer is unknown, trace the PAR of the equipment turned-in.

None

2 days

2 2.5 Release a copy of the turn-in slip to the client with the signature of the Supply Officer and return the ICFR for feedback

None 1 minute Project Development Assistant II SSB-PSMS

3. Receive a copy of the turn-in slip and fill-out the ICRF Client Acceptance

None 5 minutes

Page 193 of 208


PROCESSING TIME

PERSON RESPONSIBLE

and Feedback Details


Page 194 of 208

SSB-08. Request for Engineering Services

A. Request for Repair

1. Minor Repair of Vehicle Services

This service pertains to the minor repair of NAMRIA motor vehicles.

Office or Division:

Transport Management Section (TMS), Engineering Services Division (ESD), Support Services Branch (SSB), NAMRIA



G2C - Government to Client



Purchase Request (PR) TMS Office

Technical Inspection Report (Pre and Post)

TMS Office

NAMRIA Vehicle Management System (NVMS)

www.namria.gov.ph/isportal.aspx (Online)


PROCESSING TIME

PERSON RESPONSIBLE

1.Request service through NVMS

1.1. Accept user’s request

None 1 minute Data Processor II

SSB-TMS

1.2. Instruct General Shop Foreman for the vehicle repair

None 1 minute OIC Section Chief

SSB-TMS

1.3. Perform inspection and diagnostic procedure of the vehicle

None 1 hour Mechanic Shop Foreman SSB-TMS


Page 195 of 208


PROCESSING TIME

PERSON RESPONSIBLE

1.4. Prepare PR w/ canvass, cost estimate of vehicle spare parts

None 2 hours Engineer II SSB-TMS

1.5. Review the specifications of the vehicle spare parts listed in PR

None 5 minutes OIC Division Chief

SSB-ESD

1.6. Submit PR for approval

None 10 minutes Administrative Assistant II SSB-TMS

1.7. Allocate and release fund

None 10 minutes Engineer II SSB-TMS

1.8. Purchase of spare parts and repair of the vehicle

None 2 days & 4 hours

Mechanic Shop Foreman SSB-TMS

1.9. Assessment on the operation test of the vehicle Affix signature on the acceptance report

None 10 minutes OIC Section Chief

SSB-TMS

1.10. Prepare Post-TIR to be acknowledged by the end user

None 1 minute Mechanic Shop Foreman SSB-TMS

2. Fill out the client feedback form (Lower Portion of TIR) and sign the TIR

2. Record client feedback Update vehicle monitoring

None 1 minute Administrative Assistant II SSB-TMS

TOTAL None 2 days, 7 hours, and 39

minutes

Page 196 of 208

2. Repair of Instrumentation and Communication Equipment

This service refers to the repair of printing equipment, PABX and CCTV System, audio/video Equipment, and surveying and other office equipment.

Office or Division: Instrumentation and Communication Section (ICS), Engineering Services Division (ESD), Support Services Branch (SSB), NAMRIA






Technical Inspection Report (TIR) (Pre and Post) ICS Office

Internal Client Request Management System ICS Office

Purchase Request (PR) ICS Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Request repair through Client Request Management System


None 3 minutes Engineering Assistant SSB-ICS

1.2. Perform inspection and diagnostic procedure of the instrumentation and communication equipment Prepare Pre-TIR

None 1 hour Engineer III SSB-ICS

1.3. Approve Pre-TIR


SSB-ESD

Page 197 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.4. Notify the end user if the equipment is under warranty, need to be repaired outside, or need to be replaced

None 3 minutes

Engineer III SSB-ICS

1.5. Prepare PR and cost estimate of the parts of the instrumentation and communication equipment

None 2 hours

1.6. Review the specifications of the equipment listed in the PR and endorse the documents to SSB Director


SSB-ESD

1.7. Record and release the PR to Office of the SSB Director

None 10 minutes Data Processor III

SSB-ICS

1.8. Repair the instrumentation and communication equipment Prepare post - TIR

None 16 hours ECET III SSB-ICS

1.9. Certify that the equipment is in good running condition

None 10 minutes Engineer IV SSB-ICS

Page 198 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.10. Approve Post-TIR


SSB-ESD

2. Acknowledge / sign the TIR and fill out the client feedback portion of the TIR and the Client Acceptance portion of the CRF

2. Record client feedback

None 3 minutes Engineering Assistant SSB-ICS

TOTAL None 2 days, 3 hours, and 43 minutes

Page 199 of 208

3. Repair of Facilities and Equipment

This service refers to the repair of buildings and facilities, such as electrical, mechanical, and plumbing repair.

Office or Division:

Facilities and Maintenance Section (FMS), Engineering Services Division (ESD), Support Services Branch (SSB), NAMRIA






Technical Inspection Report (TIR) (Pre and Post)

FMS Office

Client Request Management System (CRMS)


Purchase Request (PR) FMS Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Request repair through CRMS


None 3 minutes Engineering Aide SSB-FMS

1.2. Perform inspection and diagnostic procedure of the facility equipment.

Prepare pre-TIR

None 2 hours Computer Technician II SSB-

FMS

1.3. Approve pre-TIR

None 3 minutes Chief / SSB-ESD


Page 200 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.4. Notify the end user if facility part / equipment is under warranty, need to be replaced

Prepare PR and

cost estimate of the facility part / equipment

None 3 minutes

2 hours

Computer Technician II SSB-

FMS

1.5. Review the specifications of the facility part / equipment listed in the PR and endorse the document to the SSB Director

None 10 minutes OIC-ESD SSB-ESD

1.6. Record and release the PR to the Office of SSB Director


1.7. Repair the facility part / equipment

Prepare post-TIR

None 16 hours Computer Technician II SSB-

FMS

1.8. Certify that the facility part / equipment is in good working condition

None 10 minutes Engineer III SSB-ESD

Page 201 of 208


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.9 Approve post - TIR

None 3 minutes OIC Division Chief SSB-ESD

2. Acknowledge / sign the TIR and fill out the client feedback portion of the



TOTAL None 2 days, 4 hours, and 44 minutes

Page 202 of 208

B. Request for Transport Services

This service refers to the provision of transport services to NAMRIA employees and for field survey activities.

Office or Division:

Transport Management Section (TMS), Engineering Division (ESD), Support Services Branch (SSB), NAMRIA



G2C - Government to Clients



Trip Ticket TMS Office

Daily Inspection Checklist TMS Office

NAMRIA Vehicle Management System (NVMS)



PROCESSING TIME

PERSON RESPONSIBLE

1. Request service through NVMS

1.1. Analyze NVMS Vehicle Dispatch Queue and accept user’s request

None 3 minutes Data Processor

II SSB-TMS

1.2. If driver and vehicle is not available: Disapproved request

If available: Assign driver and vehicle

None 3 minutes

1.3. Print Trip Ticket

None 1 minute

1.4. Approve Trip Ticket

None 1 minute OIC Section Chief

SSB-TMS


Page 203 of 208


PROCESSING TIME

PERSON RESPONSIBLE

1.5. Perform Daily Inspection

None 5 minutes Assigned Driver

SSB-TMS 1.6. Pick-up

passenger at the designated pick-up area Dispatch vehicle

None 5 minutes

2. Fill out the client feedback


None 2 minutes Administrative Assistant II SSB-TMS


Page 204 of 208

FEEDBACK AND COMPLAINTS MECHANISM

FEEDBACK AND COMPLAINTS MECHANISM How to send feedback

Answer the client feedback form and drop it at the designated drop box located at the NAMRIA Main lobby, RDAB lobby, and HB Main lobby. Feedbacks can also be made in writing through regular mail, email ([email protected]), phone or agency website. (www.namria.gov.ph) Contact information:

● +632 88875466 or ● +632 88104831 local 444 – CSS GISMB

How feedbacks are

processed

The CSS GISMB head opens the box every morning and compiles and records all feedback submitted. For commendations, comments, and counsel/suggestions: The CSS GISMB head shall forward the feedback to the relevant offices/branches. The offices/branches shall evaluate the feedbacks if they require answers. The offices/branches shall answer the feedback within three (3) days from receipt. The offices/branches shall relay the answer to the client. For inquiries and follow ups, clients may contact the

following numbers:

● +632 88875466 or +632 88104831 local 444 - CSS GISMB

● +632 88104831 local 750 - CSU RDAB

● +632 88104831 local 612 – CSU MGB

● +632 82413494 - CSU HB ● 632 88105453 - SSB

Email: [email protected]

How to file a complaint Answer the client feedback form and drop it at the designated drop box located at the NAMRIA Main lobby, RDAB lobby, and HB Main lobby Complaints can also be made in writing through regular mail and email ([email protected])




Page 205 of 208

FEEDBACK AND COMPLAINTS MECHANISM

For complaints: The client shall provide the following information: Name of person being complained, incident, and evidence. Contact information:

● +632 88875466 or ● +632 88104831 local 444 – CSS GISMB

How complaints are

processed

The CSS GISMB head shall forward the complaint to the relevant offices/branches. The offices/branches shall evaluate the complaints. The offices/branches shall prepare an explanation immediately” and recommend further action. The offices/branches shall forward the explanation and recommendation to the Administrator for appropriate action or investigation. The offices/branches shall give feedback to the client.

For inquiries and follow ups, clients may contact

the following numbers:

● +632 88875466 or +632 88104831 local 444 - CSS GISMB

● +632 88104831 local 750 - CSU RDAB

● +632 88104831 local 612 – CSU MGB

● +632 82413494 - CSU HB ● 632 88105453 – SSB

Email: [email protected]

Contact Information of CCB,

PCC, ARTA

● 8888 – Presidential Complaints Center ● 0908-8816565 – CSC Contact Center ng

Bayan ● 8478-5093 – Anti-Red Tape Authority ● 0908-881-6565 (SMS) – Contact Center ng

Bayan

mailto:%[email protected]

mailto:%[email protected]

Page 206 of 208

LIST OF OFFICES

Office Address Contact Information

Administrator’s Office NAMRIA - Lawton Ave., Fort Bonifacio, Taguig City

Tel. No. 8810-5471, 8819-0250 Trunkline No. 8810-4831 to 34 loc 105/106

Deputy Administrator for GISMB & RDAB

8810-5464 Trunkline No. 8810-4831 to 34 loc 111

Deputy Administrator for MGB & HB

8816-1033/8889-9944 Trunkline No. 8810-4831 to 34 loc 102

Chief of Staff 8810-5469/8810-5462 Trunkline No. 8810-4831 to 34 loc 104/114

HYDROGRAPHY BRANCH

Director’s Office NAMRIA – San Nicolas Office, Barraca St., San Nicolas, Binondo, Manila

8242-2955/8242-2090 fax Trunkline No. 8241-3494 to 98 loc 104

Assistant Director’s Office 8247-1281 Trunkline No. 8241-3494 to 98 loc 114

Maritime Affairs Division 8245-0295 Trunkline No. 8241-3494 to 98 loc 107

Surveys Support Division 8247-1280 Trunkline No. 8241-3494 to 98 loc 119

Physical Oceanography Division

8242-2093 Trunkline No. 8241-3494 to 98 loc 105/129

Nautical Charting Division 8245-9501 Trunkline No. 8241-3494 to 98 loc 123

MAPPING AND GEODESY BRANCH

Director’s Office

NAMRIA - Lawton Ave., Fort Bonifacio, Taguig City



Photogrammetry Division 8884-2842

Page 207 of 208


Trunkline No. 8810-4831 to 34 loc 610/611/612/613/614/621

Cartography Division 8884-2835 Trunkline No. 8810-4831 to 34 loc 640/641/642


8884-2841 Trunkline No. 8810-4831 to 34 loc 630/631/651

Geodesy Division 8884-2840/88842849 Trunkline No. 8810-4831 to 34 loc 620/615

RESOURCE DATA ANALYSIS BRANCH

Director’s Office NAMRIA - Lawton Ave., Fort Bonifacio, Taguig City



Land Resource Data Analysis Division


Physiography and Coastal Resources Division


Geospatial Integration Division



8884-2863 Trunkline No. 8810-4831 to 34 loc 720/721/731

GEOSPATIAL INFORMATION SYSTEM MANAGEMENT BRANCH

Director’s Office NAMRIA - Lawton Ave., Fort Bonifacio, Taguig City



Geospatial System Development Division

8884-2853 Trunkline No. 8810-4831 to 34 loc 410

Geospatial Database Management Division

8884-2856/8810-5460 Trunkline No. 8810-4831 to 34 loc 420

Page 208 of 208


Geospatial Information and Communications Technology Division

8884-2877 loc 460/461

Geospatial Information Services Division

8810-2890/8884-2855/8887-5466 Trunkline No. 8810-4831 to 34 loc 401/430/431/440/442/444

SUPPORT SERVICES BRANCH

Director’s Office

NAMRIA - Lawton Ave., Fort Bonifacio, Taguig City


Administrative Division 8810-5453 Trunkline No. 8810-4831 to 34 loc 200/260

Policy and Planning Division


Financial and Management Division

8810-5449/8887-5351 Trunkline No. 8810-4831 to 34 loc 221/220/222

Engineering Services Division

8810-5470 loc 302

Human Resource Management Section
