Multicom LTE+ Installation Guide - Suretek · 2020. 5. 7. · Suretek to request access to TechTools Online Desktop Portal. Portal screens may differ slightly from app. 1. Download

Multicom LTE+Installation Guide

Edition 05/2020

WIRING

DIAGRAM

1

SECTI

ON

REFERENCE

For help with your Multicom, please contact Multicom Customer Service,email: [email protected]: www.multicomsystems.com.auphone: 1300 603 704 (+61 2 8787 9872)

Multicom ® is a registered trademark.

Copyright © 2020 Multicom Systems.All rights reserved.

Contacting us:

2

Free Apps / Software

• To confi gure Multicom in-fi eld - TechTools

• To allow user remote control - AlarmLINK

• When no PSTN comm path - Multicom Smart Modem

Install and Confi gure Multicom

• Confi gure AlarmLINK (optional)

Connect to WiFi

• Without password

• With password

Program Multicom with TechTools

• Add users to AlarmLINK

• Commisioning

...........................................................4

Handy Section Reference

.........................................15

..................................................................26

...................................31

• Multicom, LTE+ Alarm Communicator, fi tted with 1 (or 2) SIMsTelstra is Carrier 1, Optus is Carrier 2(Optus set to inactive, awaiting the Optus 5G roll out)

• LTE Antenna (Male Connector)

• WiFi Antenna (Female Connector)

• 2x 3K3 Resistors

• 2x 6K8 Resistors• • Connection Block

• Tamper Lead

• Antenna Fly Wire – Male Connector

• Antenna Fly Wire – Female Connector

• Velcro Strips

• Tamper Pin Jumper (fi tted)

• RJ12 Cable

• Installation Guide

What’s in the BoxWHATS

IN

THE

BOX

3

You should fi nd everything you need:

TechTools is comprehensive tool that allows technicians to manage, confi gure and commission Multicom alarm communicators in the fi eld, in real-time:

• Program Multicom device• Test signal strength in each wireless comm. path• Program relay operation and zones, enable/disable• Add a customer to use the alarmLINK app

Also:

• Centrally manage and confi gure Multicom devices

• Administer any number of fi eld technicians

• View all activity-alarms, polls, and poll fails

• Use built-in complete library of alarm panel manuals


TechTools:

SOFTWARE

AND

APPS

4

2 ways to use TechTools:

1. TechTools App 2. TechTools web portal for computers.

Confi gure onsite / in-fi eld - TechTools App

For more information, please see page 7.

SOFTWARE

AND

APPS

• Remotely arm/disarm

• Generate panic alerts

• Control doors, light & gates

• View complete alarm history

AlarmLINK:

5

To offer AlarmLINK, you will need to install and set up TechTools and use the add customer function.

* Colour scheme confi gurable via TechTools

To add your logo to AlarmLINK send a copy (on a transparent background, if possible) to:

Brand AlarmLINK with your LOGO


AlarmLINK APP - Allow End User Remote Control


[email protected]

AlarmLINK is a Smart Phone App that will empower your customers to:

The Multicom Smart Modem creates an IP-based, virtual modem connection between Upload/Download (U/D) software and an alarm panel at client sites.

The Multicom Smart Modem (MSM):

• Is a time saving feature

• Provides remote confi guration access to alarm panels while attached to U/D enabled Multicom devices

• Allows traditional U/D programming software to communicate with the alarm system.

Multicom Smart Modem:

SOFTWARE

AND

APPS

MULTICOMS M A R TM O D E M

6


Multicom Smart Modem

IP-based, virtual modem connection.


No PSTN Comm Path

USING

TECHTOOLS

Using The Apps - TechTools

Online Desktop Portal or Smart Phone App

Using TechTools on a Smart Phone:

Using TechTools on a desktop: You will need access to the TechTools Portal. Call or email Multicom Systems to request access to TechTools Online Desktop Portal. Portal screens may differ slightly from app.

1. Download TechTools from your App Store

2. Install App on your smartphone

3. REQUIRED: Register for TechTools TechCode(Steps on next page)

7

Manage your alarm communicators from a PC or mobile.

Getting Started - Online or Smartphone

APPS:

https://techtools.suretek.com

Downloadd links on

back coveer

ONLINE:

USING

TECHTOOLS

Open TechTools on Smartphone

Fill in the detail page

Tap Register me to recieve TechCode

Your TechCode will be displayed, and also emailed to you.

8

Using TechTools on Smart Phone

Required - Register for TechCode

Step 1

Step 22Tap New Registration

Step 33

Step 44

Step 55

Step 66

Authorize your TechCode: see next page

USING

TECHTOOLS

Using TechTools

9

You are required to forward your TechCode to the owner of the Multicom device for authorisation.

Authorisation of TechCode

You must attach the TechCode to the Multicom device to get connected. To activate call the Multicom Activation Centre on 1300 603 704.

Owner of Multicom device

Technician from Monitoring Centres/ Bureaus:

! Note: Online Portal users will see Multicom Master TechCode displayed as Multicom Administrator Login in future versions.

This is a sample TechCode

USING

TECHTOOLS

A Multicom Master TechCode is required to allow technicians to have access to their Multicom devices:

To set up Multicom Master TechCode

TechTools - For Monitoring Centres / Bureaus

To approve a technician's TechCode Authorisation Request

Tap Pemissions

Add technician

Technician can now log in to TechTools to program Multicom device

10

Authorising Technicians

Step 1

Step 22

Step 33

Step 44

Open TechTools

Enter TechCode

Tick box if you want to allow technician to authorise other Multicom technicians

Step 55

Call 1300 603 704 to set up your TechCode / Multicom Adminstrator Login. Once set up you will be able to allow your technicians to access their Multicom Devices

Offering AlarmLINK App - (Optional)

Remotely arm & disarm your alarm systems

Remotely controllights, doors & gates

Send panic alarms with your location to your monitoring centre.

View alarm history on your phone

Protect your family & employees by downloading on multuple devices

By providing AlarmLINKYour end users will be able to have remote control and access to their alarm system.

Here is what AlarmLINK can do:

OFFERING

ALARMLINK

11

Free App for your end usersIf you are not providing AlarmLINK to your customers, skip this section.

REMEMBER: You can brand AlarmLINK with your own logo and company colours. See page 5 for more information.!

To offer AlarmLINK, please review the following steps:1. The Multicom device needs to be confi gured. See page 15.

2. You will need access to TechTools. If you haven't already set up TechTools, please see page 7.

3. Your customers have to be added to AlarmLINK via TechTools. See page 34.

4. Your customers will need the AlarmLINK Smart Phone App installed on their phone. Available via Google App Store or iTunes store.

OFFERING

ALARMLINK

12

Offering AlarmLINK App, continued

Necessary Steps

Connect and Control your alarm system.

Downloadd links on

back coveer

MULTICOM

SMART

MODEM

Multicom Smart Modem (MSM) allows traditional U/D programming software for communication with the alarm system when an alarm panel has been upgraded to a Multicom communicator.

This time saving feature that gives you remote configuration access to alarm panels while attached to Upload/Download (U/D) enabled Multicom Devices.

When connection is detected on virtual COM port, Multicom Smart Modem will create a tunnel to the alarm panel via the SURETEK NETWORK and Multicom device.

Once the alarm panel is connected, commands can be issued from the U/D software.

Multicom Smart Modem

13

Downloadd links on

back coveer

IMPORTANT: Multicom Smart Modem software installs on a Windows operating system. !

How does Multicom Smart Modem work?

MULTICOM

SMART

MODEM

1. Installed your panel manufacturer is supplied U/D software for remote access and programming

2. Allowed for remote access once you have left site by programming the Alarm Panel for: - no answering machine defeat- fi rst call 3rd ring

3. Ensured each panel is programmed correctly (so you won’t have to return to site to allow remote U/D software access)

Before proceeding to download and install, you should already have:

IMPORTANT: Only download and install Multicom Smart Modem when the 3 steps above are completed.

14

Multicom Smart Modem, continued

Necessary steps to be completed before installation

!

Note: For Poor Signal Areas, consider using a high-gain antenna available from your Multicom supplier.

Wall MountingWALL

MOUNTING

AttachWiFi Antenna(Female Connector)

FixVelcro Strips (included) to back of the unit to mount

AttachLTE Antennas (Male Connector)

15

Mounting Multicom to wall

Step 1

Step 22

Step 33

Attach antennas and velcro:

!

ALARM

PANEL

MOUNTING

Attach fl y wires and antennas:

Alarm Panel Mounting

Attach fl y wires (included)

16

Mounting Multicom inside an alarm panel

Step 44

Step 1

Step 22

Drill 7mm holes in alarm panel

Thread fl y wires through holes and attach to antennas

Step 3

(Female Connector)

(Male Connector)

FixVelcro Strips (included) and mount device in alarm panel

Note: For Poor Signal Areas, consider using a high-gain antenna available from your Multicom supplier.!

CONNECT

TO

POWER

If Alarm Panel doesn’t have 12V Auxiliary Power output which can provide 150mA, you can connect to a MCPS 12 Power Supply (optional - available from your Multicom supplier), OR a fi xed 12V DC power supply (≥150mA.)

Connect Multicom to Power

17

1. Connect 12V+ and GND

!

CONNECT

TO

PANEL

Connect Multicom to Alarm Panel

18The centre two pins on the Multicom unit and included RJ12 cable wires are 'Ring' and 'Tip'. !

2. Use a 4-wire RJ12 cable (included) to connect

Note: Tamper is initially disabled when supplied. It may be enabled / disabled in the TechTools Web Portal under the Program screen, Device Options 14.

PANEL

RELAY

OUTPUT

Relay/COM:

Note: If not using Zone 2, make sure you seal the zone with a 3K3 EOLR.

Interconnect Alarm Panel Relay Output

19

3. Program Alarm Panel RelayTo allow immediate notifi cations of communication failure to the Monitoring Centre.

Connect an Alarm Panel Relay Output to any Multicom Zone input.

!

CONFI

GURE

FOR

ALARMLINK

In this section you will be confi guring the Multicom for use of AlarmLINK.

20

Confi gure Multicom for AlarmLINK (optional)

Complete this section if offering AlarmLINK

REMEMBER:These important steps need to be completed:

1. You will need access to TechTools. If you haven't already set up TechTools, please see page 7.

2. Your customers will need the AlarmLINK Smart Phone App installed on their phone. Available via Google App Store or iTunes store.

At the end of this section you will be able to add your customers to AlarmLINK via TechTools.

CONFIGURE

FOR

ALARMLINK

4. Wire Multicom to Alarm Panel for Remote Arm/Disarm

OPTIONAL: Programming to control devices such as gates, doors and shutters can be done using the TechTools app.

REQUIRED: The R2 NO must be connected to allow end user to use AlarmLINK with their Multicom device.

21


The R2 NO on the Multicom device is defaulted to Momentry Key Switch input. Program an available zone on the Alarm Panel as Key Switch.

!

Confi gure Multicom for AlarmLINK (optional) CONFI

GURE

FOR

ALARMLINK

22

Open/Close Reports

User requests to arm/disarm will only show as successful when the open/close report is received at the Monitoring Centre.

Sync to AlarmLINK appThe open/close reports will sync to the AlarmLink app, allowing the user to verify if the panel is armed or disarmed.

Spinning WheelsSpinning wheels will show in the app during the exit and entry delays after which the Alarm Panel will generate the open/close reports. The longer the entry or exit delay, the longer the wheel will spin before arming and disarming.

Times out when report not enabledIf reports are not enabled, the user will get a timeout after 2 minutes of spinning wheel and the arm/disarm state will not sync correctly on the AlarmLink app.

Please read before continuing:

CONFIGURE

FOR

ALARMLINK

5. Confi gure Arm/Disarm for Open/Close Reports

23


Vital steps to allow the AlarmLINK app to see the open/close reports from the Alarm Panel to complete the arm/disarm requests.

1. Confi gure an Alarm Panel zone to "Arm/Disarm input" (Program as Momentary Key Switch).

2. Enable reporting of open/close reports for both "stay" and "away" modes. By default, Multicom is pre-confi gured to pulse "Relay 2" for 3 seconds on arm/disarm request.

3. Program Alarm Panel entry and exit delays to the "minimum time" to speed up AlarmLINK arm/disam response time.

CONFI

GURE

FOR

ALARMLINK

6. Wire Multicom to Panel for Relay Control ConnectionSetup the device for general relay control.

Please ensure you also wire a common ground.

24


!

DEVICE

CONNECTION

Device Connection

The Multicom logo LEDs act as signal strength indicators for the active Carrier. The number of lit LEDs indicate signal strength.

Recommended Signal Strength: 3 LED bars minimum should be lit.

Verify Carrier Signal Strength

25

Powering Up

Solid

Flashing

Using Carrier 1

Using Carrier 2

SIM LED LIGHT:

Four LED lights are located on front of the panel:

SIM LTE WiFi FAULT

Step 1Check all 4 LEDs should turn solid blueon power up.

Solid or fl ashing light indicate:

Step 22

If no connection or is signal is too low you must relocate the device or obtain a Multicom high-gain antenna. If one of the Carriers cannot meet signal requirements, the Carrier can be disabled.

Solid

Flashing

LTE Network

3G or 4G Network

LTE/3G LED LIGHT:

!

WIFI

WITH

WPS

Required: Internet WiFi Router with a WPS

TechTools WiFi Connection with WPS

Press and hold down Multicom WiFi button until LED lights on the Multicom begin to scroll left to right.

26

When password is unknown

Step 1

Step 22

Press Router WPS immediately after the LEDs begin to scroll.

Connection may take 2 minutes. Repeat if connection does not complete.!

CHECK

WIFI

WITH

LEDS

27

You can use the LEDs to check the WiFi status once connected to the WiFi network.

Checking WiFi Status using LEDs

When password is unknown

Step 1To display WiFi status, press once on the WiFi button on the bottom of the Multicom unit.

Step 22Check WiFi status display: Status will display for 2 minutes then switch back to LTE status.

Solid

Flashing Slow

Scrolling

Connected

Signal Strength

WPS Mode

BLUE LEDs:

Flashing Connecting

ORANGE LEDs:

If you can't see the WiFi Status LEDs after pressing the WiFi button, then refer to the next page. !

WIFI

WITH

PASSWORD

WiFi Connection (with password)

Tap Program on bottom menu

Connect the Multicom to WiFi using the TechTools app.

Tap Panels

Enter the Multicom Panel ID, then tap Go

Enter the code 1345, then tap OK. Proceed to next page...

28

When WiFi network and password are known

Step 44

Step 1

Step 22

Step 33

WIFI

WITH

PASSWORD

29

WiFi Connection (with password)

Step 55

Enter all required details:

When WiFi network and password are known

Select ON to enable WiFi

Enter WiFi Network / SSID Name (case sensitive)

Enter WiFi Network Password (case sensitive)

Choose DHCP or Static IP

Tap Save

CHECK

WIFI

WITH

TECHTOOLS

30

You can check the WiFi status within the TechTools app if you are unable to see the LEDs.

Checking WiFi Status using TechTools

If unable to see LEDs

Step 1

Step 22

Step 33

On TechTools go to Settings Page

Swipe down from top of Setting Page: should say CONNECTED

Refresh (Swiping down) again if not connected

If it will not connect, do not proceed

Program the Multicom with TechTools

Using TechTools to program

Review the panel details

Locate Multicom ID barcode and ID number

Open TechTools App

Scan Multicom ID barcode or type ID number

PROGRAM

THE

MULTICOM

31

Step 1

Step 22

Step 33

Tap Panels to open panels page

Step 44

Step 55

Step 66Keep this page open to access program menus

PROGRAM

THE

MULTICOM

Confi gure Account Code and CMS Number or other desired locations

Accessing program menus:

From Panel Details page, tap on Program on the bottom menu

Enter default code 1345 to enter programming screen

Tap OK


32

Step 1

Step 22

Step 33

Description:Relay display name for TechTools and AlarmLINK

Open Name:Display name when relay is ON, or Active

Open Type: Latched - Relay which toggles from one state to another

Pulsed - Relay which will activate for the programmed time when activated

Open Duration:Only available when the Open Type is Pulsed. This is the time in seconds that the relay will be activated when set from TechTools or AlarmLINK

Close Name:Display name when relay is OFF, or inactive

Tap Save

Customize Relay Confi guration - Using TechToolsConfi gure the remote control of doors, gates, shutters, etc.

From the Panel Details page, tap on Program to get to Program Page, then Tap on Relays and enter the information detailed above.

Program the Multicom for AlarmLINKPROGRAM

FOR

ALARMLINK

33

Step 1

In TechTechs on Smartphone

• At bottom of page, tap on Users button

• Next on top right corner Tap Add

Remember to inform end users to use AlarmLINK

Add Customers to AlarmLINK ADD

USERS

TO

ALARMLINK

34

End users will receive an emailed password once added to AlarmLINK.

Enter End User details and tap Save

Wait for notifi cation, then Tap OK

Step 1

Step 22

Inform End User to expect to receieve an email with link link and password.

Instruct user to click link to open AlarmLINK and log in

Step 33

Step 44

Set up Poll Fail Monitoring and Alarm Delivery to Monitoring Centre in TechTools

Commissioning

Go to Panel Details in TechTools app

Enter Reporting details

Enter Bureau, Monitoring Centre, and other required reporting details for the device


Step 1

Step 22

Step 33

Step 44

Tap on Commission

Press Activate You will receive a message that the Multicom has been activated successfully upon successful commissioning

Step 55

COMMISSIONING

35

WARRANTY

36

Limited Warranty StatementMulticom Systems (henceforth known as Multicom) warrants its products to be free from defects in material and workmanship, under normal use, for a period of twelve (12) months, or twenty four (24) months if the Multicom product is installed by a ‘Certifi ed Multicom Installer’, from the date of purchase. If the warranted products are returned to Multicom during this period of coverage, Multicom will repair or replace (at its discretion) without charge, those items found to be defective. Any replacement or repaired parts are warranted for the remainder of the original warranty or ninety (90) days, whichever is longer. The original purchaser must promptly notify their Multicom distributor, in writing during the warranty period, that there is a defect in material or workmanship. All Multicom distributors and dealers have a warranty program and you are expected to return your product with proof of purchase in accordance with such a program. Prior authorisation is required before returning the product, as Multicom will not accept any shipment for which prior authorisation was not fi rst obtained. Multicom will, at its option, repair or replace without charge, those authorised returned items it fi nds defective.

Please note that this warranty does not cover any software products, which are licensed under terms of a separate oftware license agreement included with the product purchased. This warranty only applies to defects in parts relating to Multicom products identifi ed with a Multicom product label and shall not cover transformers, metal boxes, access cards & tags, batteries, tamper kits, spare parts, cables & connectors, temperature sensors, promotional items & displays or any freight, and labour.

This warranty does not cover damage incurred in shipping or handling, problems that result from external causes such as accident, abuse, and misuse, or problems with electrical power failures, or other damage caused by:• peripherals or unauthorised alterations or modifi cations;• servicing not authorised by a Multicom Certifi ed Professional;• usage that is not in accordance with product instructions;• using accessories, parts or components not supplied or

recommended by Multicom; • failure to provide a suitable installation environment for the

products; • failure to change passwords, settings and/or pin codes from

factory default and;• improper maintenance or failure to perform regular preventative

maintenance

Multicom’s responsibility for defects in material is limited to repair and replacement of the product. Multicom does not accept liability beyond the remedies provided for in this limited warranty or for any special, indirect, consequential or incidental damages, including without limitation, any liability for third party claims against you for damages. Multicom’s maximum liability will be no more than the amount paid for the product that is the subject of the claim. The laws of some jurisdictions do not allow the disclaimer of consequential damages. Under such circumstances, the limitations and disclaimers herein shall be to the greatest extent permitted by law.

This warranty contains the entire warranty and shall be in lieu of anyand all other warranties, whether express or implied, including without limitation, implied warranties and conditions of merchantability and fi tness for a particular purpose, statutory or otherwise. This disclaimer of warranties and limited warranty is governed by the laws of the New South Wales, Australia.

Multicom will not be responsible for any custom fees, or taxes that may be due. For those jurisdictions where the legal minimum warranty exceeds the Multicom warranty period, this warranty will be equally extended to meet such legal minimum requirement.

Multicom does not install or connect the products, which may be used in conjunction with other products not manufactured by Multicom; therefore Multicom cannot guarantee or warrant the performance of the security system. Multicom will not be responsible for circumstances resulting from the product’s inability to operate. Your security system should be considered as one of many tools available to reduce risk and/or damage caused by burglary, fi re or other emergencies. Other tools include, but are not limited to, access controls, lock products, insurance coverage, fi re prevention, fi re extinguishing devices and sprinkler systems. We strongly recommend that your security alarm system be tested and maintained on a regular basis, and that you stay aware of new and improved Multicom products and developments.

BEWARE: Dealers, installers and/or others selling, distributing or advertising Multicom product(s) are not authorised to modify this warranty or make any additional warranties that are binding on Multicom or distributors and its affi liates without the written approval from Multicom.

Multicom may change the terms of its limited warranty, without notice, at its discretion.

WARRANTY

37

WARNING: Due to limitations of Alarm Systems, Multicom cannot guarantee the performance of the security system and shall not be responsible for circumstances resulting from the product’s inability to operate. It must be understood that while your Multicom product is highly advanced and secure, it only forms part of your total security installation and it does not offer any guaranteed protection against burglary, fi re or other emergency. This is due to a number of reasons, including, but not limited to, inadequate or improper installation/positioning, sensor limitations, battery performance, wireless signal interruption, inadequate maintenance, or the potential for communication mediums to be compromised or circumvented. As a result, Multicom does not represent that the alarm system will prevent personal injury or property damage, or in all cases provide adequate warning or protection. Your security system should therefore be considered as one of many tools available to reduce risk and/or damage of burglary, fi re or other emergencies; such other tools include, but are not limited to insurance coverage, fi re prevention and extinguisher devices, and sprinkler systems. We also strongly recommend you to regularly maintain your security systems and stay aware of new and improved Multicom products and developments. For those customers who are using a security system connected to a non-traditional telephone system, such as “Voice Over Internet Protocol” (VoIP) that converts the voice signal from your telephone to a digital signal travelling over the Internet, you should be aware that your alarm system may not function aseffectively as with traditional telephone systems. For example, if your VoIP equipment has no battery back-up, during a power failure your system’s ability to transmit signals to the monitoring centre may be compromised. Or, if your VoIP connection becomes disabled, your telephone line monitoring feature may also be compromised. Other concerns would include, without limitation, Internet connection failures, which may be more frequent than regular telephone line outages. We therefore strongly recommend that you discuss these and other limitations involved with operating an alarm system on a VoIP or other non-traditional telephone system with your installation company. They should be able to offer or recommend measures to reduce the risks involved and give you a better understanding. The Multicom range of communication products are designed to detect all communication failures within the network and are designed to work effectively around traditional telephone systems in addition to Non-Traditional Telephony such as VoIP, GPRS, 3G/LTE and new communication mediums including the (NBN) National Broadband Network.

WARRANTY

38

Copyright Notice & DisclaimersCopyright © 2020 Multicom Systems Pty Ltd. All rights reserved

Multicom LTE+ WiFi Installation Guide - May 2020Version 2.0 • 01.05.2020

Please address your comments and suggestions to Multicom Systems on 1300 603 704.

Changes may be made periodically to the information in this publication. The changes will be incorporated in new editions of the guide.

This guide and the software described in this document is furnished under a license agreement, and may be used or copied only in accordance with the terms thereof. It is against the law to copy the user guide and software on any other medium, except as specifi cally provided in the license agreement. The licensee may make one copy of the software for backup purposes.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopied, recorded or otherwise, without the prior written permission of Multicom Systems Pty Ltd.

The software license and limited warranty for the accompanying products are set forth in the information packet supplied with the product, and are incorporated herein by this reference. If you cannot locate the software license, contact your Multicom Systems representative for a copy.

All product names mentioned in this manual are for identifi cation purposes only, and are either trademarks or registered trademarks of their respective owners.

Documents

Multicom LTE+ Installation Guide - Suretek · 2020. 5. 7. · Suretek to request access to TechTools Online Desktop Portal. Portal screens may differ slightly from app. 1. Download