Multicom Bosch 4G

Installation Guide

Edition 05/2020Edition 05/2020

for Bosch Solution 2000/3000 Alarm Panels

WIRING

DIAGRAM

1

WIRING

DIAGRAM

2

Wiring & Drilling Notes:

DrillingTemplateincluded

The full scale drilling template is included with the contents of the box. Please use this template when mounting the device into the Bosch Alarm Panel.

• Multicom Bosch 4G Alarm Communicator

• Mounting Bracket

• Antenna (Male Connector)

• Antenna Fly Wire (Male Connector)

• 3 x mounting bracket screws

• Installation Guide

• Separate full-sized Drilling Template

What’s in the BoxWHATS

IN

THE

BOX

3

You should fi nd everything you need:

SOFTWARE

AND

APPS

4

For help with your Multicom, please contact Multicom Customer Service,email: contact@multicomsystems.com.auonline: www.multicomsystems.com.auphone: 1300 603 704 (+61 2 8787 9872)

Multicom ® is a registered trademark.

Copyright © 2020 Multicom Systems.All rights reserved.

Contacting us:

Getting Started

• TechCode and Settings

• TechTools Online Portal Login

• Settings: Verifi cation and Input

Install and Confi gure Multicom

• Alarm Panel Mounting

• Connect to the Alarm Panel

Program via TechTools

• Auto Programming

• Device Setup

• Program the Alarm Panel

• Commissioning

•

Handy Section Reference

.......................................................................6

..................................................17 Optional App - AlarmLINK Empower your customers with remote control and promote your brand.

...............................................10

...........................................15

1. Have an existing TechCode

2. Have provided the TechCode to the Bureau / Monitoring Centre

3. Be added to the Bureau / Monitoring Centres list of Authorised Technicians

4. Have the Bureau / Monitoring Centre's appropriate codes + setup for data input

No TechCode?If you have not yet registered for a TechCode, please visit multicom.support/techtoolspdf for instructions.

No Authorisation?If you have not yet provided your TechCode to the Bureau / Monitoring Centre, you must complete this step before you can proceed to installation and programming of this device.

Please review the following:

BEFORE

YOU

GET

STARTED

5

Before you get started with TechTools

https://techtools.suretek.comONLINE:

In order to install and programme the device, the technician is required to:

Getting Started

Login to TechTools Online Portal

GETTING

STARTED

6

Stepp 1

Stepp 22

Go to techtools.suretek.com

Enter your TechCode (or email address) and password

Stepp 33Select the approporiate group (ie, Bureau / Monitoring Centre)

Stepp 44Click "Sign In"

When a TechTools User, Technician or Administrator, enters their TechCode/Email and Password, the Groups that they have been provided access to will be automatically update. The User can then select the required *Group from the dropdown box and proceed to sign in to access that Group.

* This ensures that database segration and security rules are followed, and the user can only access one Group when logged in and only Groups that the Group Owner's Administrators have provided access to.

Technicians and Multiple Groups

DEVICE

ID

AND

DATA

7

Enter Device ID and Account Info

Click:GO button to enter the programming section

Enter:The device ID in the box DEVICE ID / SITE NAME SEARCH

Stepp 1

Select: The PROGRAM tab

Stepp 22

Click:Submit (at bottom of page)

NOTE: When prompted for Program Code, enter 1345

1. Device ID and Account

Enter: 1. Account Code

Enter:2. CMS Number

The device will auto programme at fi rst power up if both the RSC Password and the Installer Code of the device matches the TechTools data.

If entering the data manually, you must start with the Bosch Programming Tab BEFORE entering the data in the Program Tab.

NOTE: RSC Password is located in 2 locations in TechTools:

Stepp 1

Stepp 22

VERIFY

SETTINGS

8

2. Verify Settings

For Successful Auto Programming at FIRST POWER UP

Remember to click:

Go to Tab:Bosch Programming Select: Communications Programming from drop down menu

Edit:PASSWORD FOR A-LINK PLUS / RSC CONNECTION

Go to Tab: Program

Edit: 37 ALINK / RSC PASSWORD

Remember to click:

For Successful Auto Programming at FIRST POWER UP

Installer Code is located in TechTools:

Go to Tab: Bosch Programming

Select:Access Programming from drop down menu

Edit:INSTALLER CODE

Stepp 33

Stepp 44

2. Verify Settings - continuedVERIFY

SETTINGS

9

If entering the data manually you must start with the Bosch Programming Tab BEFORE entering the data in the Program Tab.

Go to Tab: Program

Edit: 38 BOSCH INSTALLER CODE

Remember to click:

Remember to click:

15

3. Bosch Alarm Panel Mounting

Mount device in Bosch Aarm PanelThe device fi ts into any standard Bosch Alarm Panel housing.

ALARM

PANEL

MOUNTING

Stepp 1

Note: If the device is being installed in a Poor Signal Areas, consider using a high-gain antenna available from your Multicom supplier.

!

Drill 7mm hole in alarm panel

Stepp 22Attach Fly Leads (included)

Stepp 33

Thread fl y leads through hole and attach to antenna

Stepp 44Mount the device using the pastic mounting bracket (included)

10

CONNECT

TO

PANEL

4. Connect to the Bosch Alarm Panel

11

Connecting the device

The device connects directly to the Bosch Alarm Panel as shown below:

If the 12V auxiliary power output is unable to supply the required 200mA, connect to a fi xed 12V DC power supply (>200mA).!

5. Power Up / Auto Programming

Review Before Proceeding

Auto Programming will begin at fi rst power up.

Remember: The device will attempt to program the settings required for correct alarm communications when:

• The RSC Password and the Installer Code match

• The device is connected to the Bosch Alarm Panel Bus

• First powered up

This is automatically done using the same method as a direct connection (DLA USB Serial) and A-Link.

If Auto Programming is unsuccessful, please see page 14 for reset instructions.

AUTO

PROGRAMMING

12

DEVICE

SETUP

6. Device Setup for Power Up

Locate the Signal Strength LEDS - located next to antenna screw terminal on the device.

13

Powering Up

At power up, these 3 LEDS turn GREEN: SIM 3G COM

Stepp 1

Stepp 22

If signal strength is less than 2 bars (95dB), you must relocate the device or obtain a Multicom high-gain antenna. If one of the Carriers cannot meet signal requirements, the Carrier can be disabled.

!

The device has 4 LED Lights: SIM 3G COM FLT

SIM LED LIGHT:Light indicators:

3G LED LIGHT:

COM LED LIGHT:

Recommended Signal Strength: 2 bars minimum

Solid Using Carrier 1

Fast Flashing Search for networkFlashing Using Carrier 2

Solid 3G/4G Network connected / polling

Flashing 3G Network

Solid Active connectionFlashing Communicating

FLT - indicates fault or irregular voltage

Verify Carrier Signal Strength

RESET

DEVICE

14

Reset Device - If Unsuccessful Auto Programming

If auto programming fails due to mismatched RSC Password and Installer Code, you can re-initiate auto programming.

To Re-initiate Auto Programming:

1. Power up the device

2. Remove the ADD Jumper

3. Wait until LEDs reset

4. Replace the ADD Jumper, it will automatically reset RSC Password and Installer Code to defaults

5. Wait for auto programming to complete

6. Change defaults (optional but recommended) via TechTools

Mismatched RSC Password and Installer Code

Set up Poll Fail Monitoring and Alarm Delivery to Monitoring Centre in TechTools web portal

Commissioning

Go to Monitoring Tab

Commissioning requires that all these fi elds are populated:

Mandatory: Monitoring CentreService Class

Critical (must be accurate):Client CodeReceiver NumberLine Number

7. Program via TechTools

Stepp 1

Stepp 22

Click Update You will receive a message that the device has been activated successfully upon successful commissioning

Stepp 33

COMMISSIONING

15

Add AlarmLINK User via TechTools

Open/Close Reports

User requests to arm/disarm will only show as successful when the open/close report is received at the Monitoring Centre.

Sync to AlarmLINK appThe open/close reports will sync to the AlarmLink app, allowing the user to verify if the panel is armed or disarmed.

Spinning WheelsSpinning wheels will show in the app during the exit and entry delays after which the Alarm Panel will generate the open/close reports. The longer the entry or exit delay, the longer the wheel will spin before arming and disarming.

Times out when report not enabledIf reports are not enabled, the user will get a timeout after 2 minutes of spinning wheel and the arm/disarm state will not sync correctly on the AlarmLink app.

Please read before continuing:

16

ADD

ALARMLINK

USER

Offering AlarmLINK App Optional

Remotely arm & disarm their alarm systems

Remotely controllights, doors & gates

Send panic alarms with their location to your monitoring centre.

View alarm history on their phone

Protect their family & employees by downloading on multuple devices

OFFERING

ALARMLINK

17

Free App for your customers

3G / 4G

The Multicom Bosch 4G comes already confi gured for AlarmLINK, the free optional app you can offer to your customers. You can brand AlarmLINK with your own company logo, which your customers will see each time they use the App.

If you decide to offer AlarmLINK to your customers they will be able to:

���������������������������������������������������������

1. The Multicom device needs to be confi gured.

2. Your customers have to be added to AlarmLINK via TechTools. For more information see next page.

3. Your customers will need the AlarmLINK Smart Phone App installed on their phone. Available via Google App Store or iTunes store.

OFFERING

ALARMLINK

18

Offering AlarmLINK App Optional, continued

Connect and Control your alarm system. Download links oon

back coover

To add your logo to AlarmLINK send a copy (on a transparent background, if possible) to:

How to brand AlarmLINK with Your LOGO

branding@multicomsystems.com.au

Add AlarmLINK User via TechToolsADD

ALARMLINK

USER

19

In TechTech go to AlarmLINK Users Tab

End users will receive an emailed password once added to AlarmLINK.

Click on ' + Add User' button

On the pop-up window enter user contact details then click 'Add User' button

Stepp 1

Stepp 22

Inform End User to expect to receieve an email with a link and password.

Instruct user to click link to open AlarmLINK and log in

Stepp 33

Stepp 44

Remember to inform end users about AlarmLINK

Limited Warranty StatementMulticom Systems (henceforth known as Multicom) warrants its products to be free from defects in material and workmanship, under normal use, for a period of twelve (12) months, or twenty four (24) months if the Multicom product is installed by a ‘Certifi ed Multicom Installer’, from the date of purchase. If the warranted products are returned to Multicom during this period of coverage, Multicom will repair or replace (at its discretion) without charge, those items found to be defective. Any replacement or repaired parts are warranted for the remainder of the original warranty or ninety (90) days, whichever is longer. The original purchaser must promptly notify their Multicom distributor, in writing during the warranty period, that there is a defect in material or workmanship. All Multicom distributors and dealers have a warranty program and you are expected to return your product with proof of purchase in accordance with such a program. Prior authorisation is required before returning the product, as Multicom will not accept any shipment for which prior authorisation was not fi rst obtained. Multicom will, at its option, repair or replace without charge, those authorised returned items it fi nds defective.

Please note that this warranty does not cover any software products, which are licensed under terms of a separate oftware license agreement included with the product purchased. This warranty only applies to defects in parts relating to Multicom products identifi ed with a Multicom product label and shall not cover transformers, metal boxes, access cards & tags, batteries, tamper kits, spare parts, cables & connectors, temperature sensors, promotional items & displays or any freight, and labour.

This warranty does not cover damage incurred in shipping or handling, problems that result from external causes such as accident, abuse, and misuse, or problems with electrical power failures, or other damage caused by:• peripherals or unauthorised alterations or modifi cations;• servicing not authorised by a Multicom Certifi ed Professional;• usage that is not in accordance with product instructions;• using accessories, parts or components not supplied or

recommended by Multicom; • failure to provide a suitable installation environment for the

products; • failure to change passwords, settings and/or pin codes from

factory default and;• improper maintenance or failure to perform regular preventative

maintenance

WARRANTY

20

Multicom’s responsibility for defects in material is limited to repair and replacement of the product. Multicom does not accept liability beyond the remedies provided for in this limited warranty or for any special, indirect, consequential or incidental damages, including without limitation, any liability for third party claims against you for damages. Multicom’s maximum liability will be no more than the amount paid for the product that is the subject of the claim. The laws of some jurisdictions do not allow the disclaimer of consequential damages. Under such circumstances, the limitations and disclaimers herein shall be to the greatest extent permitted by law.

This warranty contains the entire warranty and shall be in lieu of anyand all other warranties, whether express or implied, including without limitation, implied warranties and conditions of merchantability and fi tness for a particular purpose, statutory or otherwise. This disclaimer of warranties and limited warranty is governed by the laws of the New South Wales, Australia.

Multicom will not be responsible for any custom fees, or taxes that may be due. For those jurisdictions where the legal minimum warranty exceeds the Multicom warranty period, this warranty will be equally extended to meet such legal minimum requirement.

Multicom does not install or connect the products, which may be used in conjunction with other products not manufactured by Multicom; therefore Multicom cannot guarantee or warrant the performance of the security system. Multicom will not be responsible for circumstances resulting from the product’s inability to operate. Your security system should be considered as one of many tools available to reduce risk and/or damage caused by burglary, fi re or other emergencies. Other tools include, but are not limited to, access controls, lock products, insurance coverage, fi re prevention, fi re extinguishing devices and sprinkler systems. We strongly recommend that your security alarm system be tested and maintained on a regular basis, and that you stay aware of new and improved Multicom products and developments.

BEWARE: Dealers, installers and/or others selling, distributing or advertising Multicom product(s) are not authorised to modify this warranty or make any additional warranties that are binding on Multicom or distributors and its affi liates without the written approval from Multicom.

Multicom may change the terms of its limited warranty, without notice, at its discretion.

WARRANTY

21

WARNING: Due to limitations of Alarm Systems, Multicom cannot guarantee the performance of the security system and shall not be responsible for circumstances resulting from the product’s inability to operate. It must be understood that while your Multicom product is highly advanced and secure, it only forms part of your total security installation and it does not offer any guaranteed protection against burglary, fi re or other emergency. This is due to a number of reasons, including, but not limited to, inadequate or improper installation/positioning, sensor limitations, battery performance, wireless signal interruption, inadequate maintenance, or the potential for communication mediums to be compromised or circumvented. As a result, Multicom does not represent that the alarm system will prevent personal injury or property damage, or in all cases provide adequate warning or protection. Your security system should therefore be considered as one of many tools available to reduce risk and/or damage of burglary, fi re or other emergencies; such other tools include, but are not limited to insurance coverage, fi re prevention and extinguisher devices, and sprinkler systems. We also strongly recommend you to regularly maintain your security systems and stay aware of new and improved Multicom products and developments. For those customers who are using a security system connected to a non-traditional telephone system, such as “Voice Over Internet Protocol” (VoIP) that converts the voice signal from your telephone to a digital signal travelling over the Internet, you should be aware that your alarm system may not function aseffectively as with traditional telephone systems. For example, if your VoIP equipment has no battery back-up, during a power failure your system’s ability to transmit signals to the monitoring centre may be compromised. Or, if your VoIP connection becomes disabled, your telephone line monitoring feature may also be compromised. Other concerns would include, without limitation, Internet connection failures, which may be more frequent than regular telephone line outages. We therefore strongly recommend that you discuss these and other limitations involved with operating an alarm system on a VoIP or other non-traditional telephone system with your installation company. They should be able to offer or recommend measures to reduce the risks involved and give you a better understanding. The Multicom range of communication products are designed to detect all communication failures within the network and are designed to work effectively around traditional telephone systems in addition to Non-Traditional Telephony such as VoIP, GPRS, 3G/LTE and new communication mediums including the (NBN) National Broadband Network.

WARRANTY

22

Copyright Notice & DisclaimersCopyright © 2020 Multicom Systems Pty Ltd. All rights reserved

Multicom MCB4G Installation Guide - May 2020Version 2.0 • 01.05.2020

Please address your comments and suggestions to Multicom Systems on 1300 603 704.

Changes may be made periodically to the information in this publication. The changes will be incorporated in new editions of the guide.

This guide and the software described in this document is furnished under a license agreement, and may be used or copied only in accordance with the terms thereof. It is against the law to copy the user guide and software on any other medium, except as specifi cally provided in the license agreement. The licensee may make one copy of the software for backup purposes.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopied, recorded or otherwise, without the prior written permission of Multicom Systems Pty Ltd.

The software license and limited warranty for the accompanying products are set forth in the information packet supplied with the product, and are incorporated herein by this reference. If you cannot locate the software license, contact your Multicom Systems representative for a copy.

All product names mentioned in this manual are for identifi cation purposes only, and are either trademarks or registered trademarks of their respective owners.