Accomplish more

Connected GovernmentICT TransformationGovernments

Costs/

Benefits

Back OfficeEarly Computerisation:

Online 1.0Benefit

realization

Fragmented

Interoperable

Integrated

Citizen-focused

Citizen-enabled data driven

The e-Government Historical Context

From :Rethinking e-government services: user-centric approaches, OECD, 2009

Gov 2.0

“Gov 3.0”

Accounting systemsCadastreRegistriesGrants & Benefits

Content Publishing Siloed PortalsForms appsContact Centre

Citizen PortalsBack Office integrationePayments & ProcurementSocial tools

PersonalisationStandard AuthenticationSocial web integrationRich data & ContextGovernment as a Platform

Government Driven Citizen Centric Citizen Driven

eGovernment uptake is lagging behind• Public services IT

initiatives high on the agenda (eGovernment/eHealth) ‒ “Transforming public

services” (2005)‒ eHealth Action Plan (2004) ‒ i2010 Agenda ‒ Communication on

telemedicine (2008)

• Flagship concepts: user-centricity, inclusion, lean process

• Uncertain results in terms of adoption

• An eGovernment 1.0 crisis?

Source: IDC & European Journal of ePractice No. 9, March 2010

Actual use vs Availability of Services in EU

eGovernment innovation (1)(Re)enable open transparent participatory government

• Transparency and accountability

eGovernment innovation (2)(Re)enable open transparent participatory government

• Transparency and accountability

• Effectiveness of government processes

Local & Regional governments- E Mail- Collaboration- Communication

Shared ICT Service Centre

eGovernment innovation (3)(Re)enable open transparent participatory government

• Transparency and accountability

• Effectiveness of government processes

• Citizen driven eServices delivered through multiple channels

eGovernment innovation (4)(Re)enable open transparent participatory government

• Transparency and accountability

• Effectiveness of government processes

• Citizen driven eServices delivered through multiple channels

• Citizen driven priority setting

eGovernment innovation (5)(Re)enable open transparent participatory government

• Transparency and accountability

• Effectiveness of government processes

• Citizen driven eServices delivered through multiple channels

• Citizen driven priority setting

• Open government dataMore resources, more effectively applied, for innovative services

ICT Innovation is rapidly fuelling transformation

INSIGHTS

USERINTERFACE

SOCIAL

CLOUD

DEVICES CONSUMERIZATION

Making Transformation a Reality

Policy makers need to embrace ICT for eGovernment

• Policy goals should drive technology strategies, not vice versa

• A new governance model for eServices

• Think about the Digital Divide

• Communication and Information

THANK YOU!

Thank you!