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Mostafa Mohamed Hassan 6th of October City, District 11, 5th Neighborhood, 17 St., Building # 59, Egypt
eg.linkedin.com/pub/mostafa-hassan/69/b73/99/en
Land Line: +202 38308276 / Cell Phone: +201 0000 22802
Career objective Seeking for a challenge and dynamic career where I can make the best use of my
personal skills and academic background.
Education:
o Faculty: BSc of Computers & information sys - Modern Madina Academy
o Dep.: Computer Science Dep.
o Grade: Good (70%)
o Grad. Year: May 2006
o Final Project: Star for Auto Service
o Objective: Developing a web site for Car services – E-Commerce - Mailing server
Chat room – Forums – etc.
o Project Grade: Excellent
o Reference: DR Mohamed Maree
Languages skills:
o Arabic: Mother Tongue
o English: Very Good in reading, writing and speaking
o German : Fair
Highlights of Qualifications
o Hard worker, Organized, Punctual, Solution oriented
o Good communication and presentation skills
o Self-motivated, ambitious, adaptable, and quick learner
o Ability to lead a team and to be effective team member
o Ability to work effectively under pressure
Personal Information: √ Birth Date: 09/09/1985 √ Nationality: Egyptian
√ Religion: Muslim √ Military Status: Exempted
√ Social Status: Married + 2 Child √ Private car: Having
√ Driving License: Having √ Valid Passport: Having
C.V
Employment History:
o Raya Data Center
Cloud Operations Supervisor
Raya Data Center - Raya Holding
Start in 1st of July 2011 till now
Responsibilities:
Technically leading a team of 12+ highly skilled engineers among 3 sites to provide ITIL based services.
Help in the team design, team growth, new team member’s selection and interviewing.
Act as technical reference and mentor for team members.
Leading storage & server’s team providing tier 2 supports for storages, physical & virtual servers.
Managing storage vendors: EMC, HP, IBM, Lenovo and virtual storages: OpenFiler & Starwind.
Managing server vendors: HP ”Rack Mount & Blade systems”, DELL “Rack Mount”.
Managing Virtualization partnership with VMWARE as a service provider “VSpher 5.5, VCenter 5.5”.
Based on call center experience, leading Telecom & IP telephony’s team providing tier 2 supports.
Managing CISCO Call Manager Enterprise, Unity Connections, IP Phones, PRIs, Gateways configurations and
providing hands on trainings for internal users & external customers.
Act as Technical Project Manager for in/off site projects such as Storage implementations, Virtualization & Private
Cloud, IP Telephony implementations.
Act as Data Center Site Manager for one of company’ data center sites in New Cairo where managing the data
center facilities, speaker for customer visits, dealing with electromechanical team in providing periodic reports for
infrastructure, attend regular maintenance & implementations for “Cooling HVAC, Generators, Access Control,
CCTV, UPS, Fire Fighting.. etc.”, dealing with Marketing & Business development team in the annual customer
satisfaction surveys for site customers, handling customer complaints and providing solutions for.
Handle many of team leader tasks through “delegation, team attendance and vacations, time sheet, annual
performance appraisal, meetings and presentations for top management, reporting... etc.”
Design and Application for ISO 20000 Processes
o Raya Contact Center
Senior - IT Technical Support Administrator
Information Technology Department - Raya Contact center
Start in 10th of June 2008 till end of June 2011
Responsibilities:
Supporting Employees with IT supports as we have more than 1000 agents in the Call Center.
Windows System and security Administrator: create and control users accounts, profiles and emails on the
domain (using active directory)
Deal with Cisco, Nortel, and 3Com network switches
Deal with the most of servers types (Exchange, ISA, web server, predictive dialer, Siebel, profile server.......)
Deal with voice systems:
Cisco IPCC : Implementing & configuring IP Phones, Agents, Projects, additional features
Nortel option 61c PBX: configuring and check lines problems
Symposium Express Call Center Server: create new agents and projects
Also deal with VOIP Lines Carriers
We have more than 30 project in our call center which allowed me dealing with a wide brands of applications like
Siebel, NTS, Remedy user, remote applications,
o Raya Contact Center Courses :
o English Course - Advanced level “ Berlitz “
3 Months start in 1st of April 2009 to end of July 2009
o Effective Time Management
2 Days Start in 19-10-2010 to 20-10–2010
o Logic Management Consulting
IT Helpdesk Coordinator
Internship - Start in 1st of January 2008 to 1st of June 2008
Responsibilities:
Troubleshoots and repair computer hardware and software problems.
Coordinates interactions across all channels in "real time".
Maintains recovery procedures for LAN and Telephone system “BPX” and any related
Equipment / software.
Upgrades, modifies and replaces hardware, software on the user side and
Network components related to users.
Installs, configures and maintains all LOGIC’s employees Desktops/Laptops.
Provides user orientation on hardware, or software or network operations.
Implementation & Full Management of the Deployed Updates Server (Microsoft WSUS 3.0).
o Link Dot Net
Customer service representative
Technical Support - Link DSL
Start in 1st of May 2007 to the End of December 2007
o Link Dot Net Courses :
o Communication Skills
4 Days Start in 16 - 7 - 2007 to 19 - 7 – 2007
o Raya Telecom
Customer service representative
Technical Support - Raya ADSL
Start in 1st of July 2006 to end of May 2007
Training & Courses:
o Global Knowledge
o Cisco UCS - DCUCI : Data Center Unified Computing Implementation
Academic Course + Hands on training March 2016
o Cisco UCS - DCUCT : Data Center Unified Computing Troubleshooting
Academic Course + Hands on training March 2016
o Dale Carnegie
o Supervisory Development Program
Soft Skills - Personal & Business Development May 2015
o VMware
o VOP-CP : VMware Operation Professional - Cloud Provider
Certified Dec 2014
o VCA-DCV : VMware Certified Associate - Data Center Virtualization
Certified Mar 2015
o EMC - Dubai (April 2014)
o EMCSA : EMC Storage Administration
Academic Course
o EquiTrain
o Linux Redhat 6.1 : Academic Course Jan 2014
o DCOM : Data Center Operation Management
Academic Course + Certified Feb 2013
o Raya Academy (January 2013)
o MOSS 2010 : Microsoft Office SharePoint Server 2010
Academic Course
o IT MEA (September 2012)
o ITIL v3 : Information Technology Infrastructure Library (Syllabus 2011)
Academic Course + Certified Sep 2012.
o Expert Flow (December 2010) o UCCE : Cisco Unified Contact Center Enterprise
o Global Knowledge (Synergy - Al Ahram St. Al Korba) (Oct - Nov 2010)
o CVOICE : Cisco Voice Over IP
Academic Course + Attendance Certificate.
o CIPT1 : Cisco Unified Communication IP Telephony part1
Academic Course + Attendance Certificate.
o IUC : Implementing and administer Cisco Unity Connections
Academic Course + Attendance Certificate.
o NTI (National Telecom Institute - 5 Mahmoud Al Meligy St. Nasr City)
o CCNA : Cisco Certified Network Associate (October 2008)
Academic Course + Re-Certified Feb 2012.
o BSCI : Building Scalable Cisco Internetworks (April 2009)
Academic Course “ Routing track ”
o DRTPC “ Cairo University “
o Start in 1 - 7 - 2004 to 5 - 9 - 2004
o Start in 1 - 7 - 2005 to 31 - 8 - 2005
o Start in 1 - 8 - 2006 to 30 - 9 - 2006
English courses - Conversation & Grammar Skills
o ZAD Summer 2003 “13 Tahrier Square”
o Deal with Multimedia programs and tools (Recording, Compressions …).
o Recording and Teaching learning CDs. (Access XP, FrontPage XP, HTML).
o ICL Summer 2002 “21 Abu El Mahasen El Shazly st. – Mohandiseen”
o Trained on installing, assembling PCs, providing technical support.
o Building and maintaining Computer Networks (LAN, MAN, WAN).
o Maintaining Computer peripherals (printers, scanners …).
o Deal with Network components (Switches, Hubs, Routers, Firewall, Cables...).
Computer skills:
o Operating Systems:
o Win Server 2003, 2008, 2012 - Win XP, 7, 8
o Red Hat Linux 6.1 Administration
o Dos - PowerShell
o Microsoft Office 2007 & 2010:
o MS Outlook, Word, Excel, PowerPoint, InfoPath and Visio
o Database:
o MS SQL Server 2005,2008,2012 (Design, Implementation & Administration)
o Web Developing:
o SharePoint 2010, 2013 (Design, Implementation & Administration)
Background and Additional Skills:
o Networks Administration Tools (Active Directory – DNS Server – Mail Server –
ISA server – Proxy Server….. ).
o Self-Studding VCP-DCV 6.0 certification
o Computer Hardware and Networks (IP Routing – TCP/IP…..).
o Business Letter Writing.
o Conference Organization.
o English to Arabic Translation.
Interests and Hobbies
o Reading and Searching over the internet
o Learning computer Courses
o Traveling abroad
((REFERENCES WILL BE FURNISHED UP ON REQUEST))
