Morale and Welfare

Presentation to Army Reserve Planning Session Gatineau, 6 June 2015

Commodore Mark B. WatsonDGMWS

• Introduction• Organization and background• Vision• Programs, services, and initiatives

2

Agenda

• Approximately 4,000 “Staff of the Non-Public Funds, Canadian Forces”– Number increases due to casual employment, esp. in summer– 1,781 full time, 777 part time, 1,004 casual,

436 temporary staff– 42% CAF affiliation (Retired and/or Family)

• 206 Canadian Armed Forces members• 153 National Defence public servants• 1,000 at Military Family Resource Centres (locally

employed)• Plus many, many volunteers

3

Defence Team – Morale & Welfare

CFMWS 4,000 to 5,000 Employees

Canadian Coast Guard

Canadian Security Intelligence Service (CSIS)

Citi Bank

Nav Canada

4,500

3,311

5,000

5,000

4

Defence Team – Morale & Welfare

Organizational View

5

$4.09M

6

(FY 14/15)

Operational Funding

• New Deal Funding distribution to B/W includes Reserve Force population to provide morale and welfare at the B/W level to Reserve Units

• Working on a project to incorporate CA Reserve Units’ NPP activities into the NPP Accountability Framework: – Full accounting services– Interest revenue on bank balances– Enhanced CDS and CO’s NPP governance– Insurance coverage and – HR delivery of services for employees

7

NPP Accountability Framework

Make CFMWS one of the strongest military Morale and Welfare organizations in the Western world by providing programs that provide widest possible benefits to the greatest number of serving and former service personnel and their families:

One Community, One Million Strong

8

My Vision

One Community, One Million Strong

Serving Members (Reg. & Res.) 130K

Families of Serving Members 144K

Former Members 595K

Dependants of Former Members 350K

Other Eligible Members 150K

1 MILLION

9

Morale and Welfare Services Directory

Choose the description that best matches you from the list of categories.

View the full catalogue of CFMWS services that may benefit you and follow the links to learn more.

Answers one simple question: What services are available to YOU?

10

Visit: www.cfmws.com/YourServices

PSP by the numbersFitness• 94,527 FORCE evaluations (as of 31 March 2014)• 8 Regional Adapted Fitness Specialists supporting

over 500 JPSU clients

Human Performance• 1,534 CAF Personnel took part in the development

and validation of FORCE• Nearly 5,000 surveys administered to better understand

what could help CAF Personnel get more active

Health Promotion• 3,900 courses offered• 23,600 participants

Sports• Over 20,000 Intersection sport competitors• 91 Regional competitions – 3,500+ competitors• 18 National competitions – 1,800 competitors

Recreation• 6,000+ Recreation activities • 100,000+ Recreation participants • 325 DND facilities involved

Messes• 175 Reg Forces Messes• 280 Res Forces Messes

Newspapers• 250,000 readers• 85,000 copies distributed

Specialty Interest ActivitiesGolf, marinas and sailing, campgrounds &

cabins, rod and gun clubs, horseback riding, curling, skeet shooting

11

• Army Reserve Mess Project CFMWS will provide increased Accounting and HR services to Res F and PSP will provide Regional Mess Managers to assist Army Reserve Messes with their operations. – Positions funded by Army and trained/supervised by PSP

• FORCE testing PSP assists Army Reserve units. – Testing required for promotion, career courses and deployment – NOTE: We anticipate that Reserves will have to complete the FORCE test annually. We

will be working with the Army to determine how to best support that change in policy and specifically how to also execute support for the new FORCE Incentive Program.

• DFIT.CA All Reservists have full access to DFIT.CA for individual fitness training.

12

PSP Services Available to Res F

• Inter-section sports/Regional sports/National sports New policy will allow reservists participation at all levels, funding of their salaries under Reserve chain of command responsibility – Army reservists able to participate in CISM with salary paid by PSP

• CFMWS/PSP programs and facilities Access to programs and facilities at the nearest B/W for all Army Reserve units – Contact local Senior Manager PSP for details

• PSP support on deployment Reservists treated exactly the same as Reg F and receive the same PSP support

13

PSP Services Available to Res F (cont’d)

• Financial Planning Financial professionals offer unbiased advice along with guidance and personalized recommendations– Understanding the complicated military pay/compensation and pension systems– Guiding members in the world of Registered Retirement Savings Plans, Tax Free Savings Accounts,

Registered Education Savings Plans, mutual funds and Guaranteed Investment Certificates– Providing a “do it yourself ” Canadian Armed Forces Savings Plans

• Reserve Term Insurance Plan (Life) Policies can be purchased from $10,000 to $600,000, no exclusions for war or limitations for dangerous occupations and military duties

• Reserve Long-Term Disability• Accidental Dismemberment Insurance Plan

Lump-sum benefit as described in the Schedule of Indemnities for accidental dismemberment which is attributable to military service

• SISIP Travel Insurance10% savings to all eligible members for emergency medical coverage, trip cancellation, baggage protection, 24/7 assistance and much more

14

Commercial Services Available to Res F (SISIP Financial)

SISIP new offices:•Toronto – fact finding 20 May, staffing estimated Sep/Oct15•Vancouver – fact finding 2 June, staffing estimated Sep15•Montreal – 2016

SISIP new offices:•Toronto – fact finding 20 May, staffing estimated Sep/Oct15•Vancouver – fact finding 2 June, staffing estimated Sep15•Montreal – 2016

CANEX.ca • Launched Nov 2014• Available to all Reserve Force

members• Military Clothing, Merchandise and

Accoutrements online• Free shipping on orders of $75 or

more

CANEX No Interest Credit Plan• Now available online at CANEX.ca• No Money Down, Not Even The Taxes• Take 12, 24, or 36 months to pay• Use your CF1 card to login/access

15

Commercial Services Available to Res F (CANEX)

Kit Shop Program• Kit Shop merchandise now available

at CANEX.ca• CANEX reaching out to Reserve Kit Shops • Expanded reach to CAF Community• If not yet signed up, get your Unit Kit

Shop to come onboard

The Personal Insurance• Home & Auto Group Insurance• Preferred rates• Special coverage for Military Kit• Coverage relocates as you do

24 Integrated Personnel Support Centres across Canada:• Personnel support through multi-disciplinary staff and linkages to VAC, SISIP

Financial, PSP, MFRC and Base/Wing agencies• Responsive to Commanding Officers

Return to Duty Program: Total accumulated Return to Duty is 1474 personnel. To date, 334 personnel have been returned to full time duty, and 828 personnel have been assisted in their transition. National Return to Duty averages: approximately 22% (FY 2014-2015)

Casualty Administration and Advocacy: Home adaptations/special needs equipment, vehicle adaptations, home assistance ; Assistance through Funds

Peer Support: Operational Stress Injury Social Support (OSISS), Soldier On, Injured Soldier Network, Helping Others by Providing Empathy (HOPE)

Outreach & Education: Average 100 briefings a month across the country, training of approx 1,100 Designated Assistants per year

16

Joint Personnel Support Unit (JPSU)

17

Transition Services • National Coordination of all Career Transition activities:

Second Career Assistance Network seminars, Medical seminars, Long Term Planning seminars, Career Transition Workshops, Transition support and programs specific to ill & injured, Publications/tools that support transition counselling.

• Liaise with other organizations: VAC, ESDC, PS Commission, SISIP-LTD & VRP, Industry, Academia, Accreditation bodies and others.

Canada Company – Military Employment Transition (MET) Program A one-stop self-directed web-portal for all things related to transition for serving and retired military members.

137 Military Friendly employers, such as Amazon, BMO Financial Group, CN, Coca-Cola Canada, Royal Bank of Canada, Shell Canada, Sobeys Inc., Suncor Energy, Etc.

Prince’s Charities-Operation Entrepreneur, Prospect: Forces @ Work, Helmets to Hardhats, Association of Canadian Community Colleges (ACCC), The Canadian Franchise Association: Military Veterans Program, Forum for International Trade Training (FITT)

• Serving and Former Regular Force and Primary Reserve Members

• One additional family member allowed in plot

• May apply for entry without further obligation

• Pre-arrangement services available

18

National Military Cemetery

Support for serving members (Regular and Reserve) and their families who face issues that arise due to conditions of service (i.e. mobility, separation, risk)

•Mental health support

•Child care

•Access to health care

•Spousal employment

19

Military Family Services

• Community integration

• Transition support

• Education transitions

• Special needs of loved ones

• Families of Reservists can access the same information, resources and support as Regular Force families.

• Services and support are meant to support a Reservists’ conditions of service that impact their families, especially during times of deployments, training and extended absences.

Access points to services and support:

In person at Military Family Resource Centres, located on 32 Bases/Wings/Units in Canada

By phone at Family Information Line, 24/7 bilingual service at 1-800-866-4546

Online at www.familyforce.ca – the web portal for and about Canadian military families

20

Military Family Services Available to Res F

Current Provision of Support to Res F PersonnelWithin the current construct of the SOT Funds and CFPAF, Res F Personnel have access to support from the following:

• The Military Families Fund

• The Distress Loan/Grant Program within the Canadian Forces Personnel Assistance Fund (CFPAF)

• The BMO Student Line of Credit – Available for qualifying members and their families who wish to pursue post secondary education

• The Hospital Comforts Fund

• The Soldier On Fund

21

Support Our Troops Programs

Proposed Provision of Support to Res F Personnel (FY15-16)

Over the next few months, a new construct of available support for the CAF community will be launched, current programs being restructured to meet the needs of the community. Res F Member will have greater access to the following:

•Distress and Preventive Loan Program – Provides financial assistance to qualifying applicants to relieve or prevent financial distress

•Emergency Grant Program – Allow the chain of command and financial counselors with the ability to address an immediate distress situation

22

Support Our Troops Programs

• Supports former and currently serving members with a mental or physical injury/illness to adopt an active lifestyle through sport and recreation

• Over $2.3M has been disbursed to provide access to equipment, training and events allowing participants to: – learn a new sport such as skiing, horseback riding, fly fishing, and kayaking;

– train with and compete against soldiers with similar injuries and illnesses from other nations; and

– push their physical and mental limits through participation in regional and national sporting events.

• $3.5M has been raised by donations from Canadians, corporations and other organizations

23

Soldier On Fund

Reservists recently deployed or sent on training, or ill and injured and posted to the IPSC /JPSU can access the grant to send their kids to summer camps (overnight, day camp or special needs).

More info: www.supportourtroops.ca/camps•SOT Summer Camps provide an opportunity for children of military families to escape from the stressors of military life, with priority given to children of deployed personnel.

•In summer 2014, more than 570 children of military members enjoyed a complimentary week at Camp Maple Leaf, Muskoka Woods, and other camps across the country.

•The Military Families Fund has underwritten the cost of camp registrations.

•2015 camp registration is now open.

24

SOT Summer Camps

• Soon to be launched in June 2015

• For families of currently serving members and Veterans

• Provide 5 full time scholarships and 2 part time scholarships per year

• Families will be able to apply regardless of whether they are Reserve or Regular Force members.

More info: www.supportourtroops.ca/scholarships

25

SOT Scholarship Program

Key relationship with BMO, Bank of Montreal • Personal Banking: Saves the current 10,000 members approximately

$1 million in banking fees every year

• Customized Mortgage Plans and Student Line of Credit: Highly competitive rates

• ABM/ATM: Over 900 branches and 2681 ATMs across Canada so that you can easily receive uninterrupted service as you move

• SOT MasterCard: Contributed over $200,000 to morale and welfare programs and services since the inception of the Program

• Student Line of Credit: For post-secondary education

• Sponsorship: Army Run and many local programs

Canadian Defence Community Banking Program (CDCB)

26

27

Comparative costs:CDCB Performance Plan Industry Standard

$5.45/month Varies from $11.95 to $14.95 / month depending of the institution

2 free months None

Fee waived with $3000 minimum balance

Fee waived with $3000-$4000 minimum balance depending of the institution

Unlimited transactions Unlimited transactions

Earn Air Miles None

Canadian Defence Community Banking Program (CDCB)

The following is a comparison of similar banking programs available in Canada.

Source: www.fcac-acfc.gc.ca/eng/resources/publications/banking/

• Official discount program of the CF

• Members can save at more than 26,000 locations locally, nationally and worldwide

• Travel and leisure / Everyday discounts

Visit: www.cfappreciation.ca

28

CF Appreciation Program

CF R&R Club: • Linked to US Armed Forces

Vacation Club

• Linked to Gov Rewards and International Cruise Excursions

• Access to 3,500 accommodations in 80 countries starting at $369 USD per week

• Access to cruise lines, airlines, and 3,000 US golf courses at guaranteed low prices.

29

CF Appreciation Program

CF R&R Club – Examples:

Visit: www.cfappreciation.ca

Silver Lake Resort, Kissimmee, Florida 7 nights/$369 USD

Barnsdale Country ClubRutland, England

7 nights/$369 USD

Wyndham Ka'eo KaiKauai, Hawaii

7 nights/$369 USD

30

CF Appreciation Program

• Confirms that an individual is a member of our One Community – One Million Strong

• Provides access to MW programs, services and facilities

• Over 125,000 CFOne Cards issued

Multi-phased approach• Phase 1: (22 Oct 13) access to the CANEX Loyalty Program and CF

Appreciation Program

• Future Phases: expanded to include access to select PSP programs and services; administration of mess fees, access to clubs and activities, as well as other MW services.

31

CFOne Card

CFOne Card BenefitsCANEX Rewards Program • Easier to earn and redeem points • Points balance printed on receipt • Redeem points directly in-store

CF Appreciation Program • Discounts and savings at thousands of industry partners at

locations locally, nationally and internationally• Access to R&R Club which includes:

– Armed Forces Vacation Club– Gov Vacation Rewards– Anderson Vacation

32

Questions?

33