TEAM MORALE

TEAM MORALETeam Assignment 12

SOFTWARE MEASUREMENT & ANALYSIS

K15T2-Team 21

Content 1. Introduction

• Requirement• Survey Purpose• Metric for evaluating employee satisfaction

2. Analysis Survey Results• Work Environment• Analysis survey results and recommends

3. Recommends for improvement of the survey

Introduction• Requirement

Your Director asks you to analyze the provided team morale data and submits a report on their findings

• Survey PurposeThe purpose of survey was to:

Measure employee perceptions of the work environment

Identify job satisfaction levelsIdentify areas of strength and opportunities for

improvement

Introduction• Metric for evaluating employee satisfaction The first way:

We evaluate the format of a typical five level in survey following point scale:

Level PointStrongly Disagree -2Disagree -1Neutral 0Agree 1Strongly Agree 2


How to calculate point for a question?Point level of a question = Number of employees *

point of levelTo calculate point of a question, we sum all point of

five level of a questionHow to calculate average percent of a question?

Average percent of a question = (Point of a question/ Maximum point for a question) *100


In this way, Neutral level is evaluated 0 point. So, when we sum point of a question, it will express strongly that employees agree or disagree on the question.

Introduction• Metric for evaluating employee satisfaction The second way:

Level PointStrongly Disagree 1Disagree 2Neutral 3Agree 4Strongly Agree 5

Introduction• Metric for evaluating employee satisfaction The second way:How to calculate point for a question?

Point level of a question = Number of employees * point of level

To calculate point of a question, we sum all point of five level of a question

How to calculate average percent of a question? Average percent of a question = (Point of a question/

Maximum point for a question) *100

Introduction• Metric for evaluating employee satisfaction The second way:

In this way, when we sum point of a question, we can compare all questions, that the question is the most agreed or not.

Analysis Survey Results• Work Environment

Analysis Survey Results• 2009 Survey Results

Analysis Survey Results• 2010 Survey Results

Analysis Survey Results• Compare each type of work environment in 2 surveys

Physical environment





Based on data and chart, we can evaluate the morale of employee about physical environment is normal. But there is a problem in question 4, it is a minus point both 2 surveys (2009 and 2010) So we need improve cooperation between the departments in company


System, tools and processes





Based on data and chart, we can evaluate the morale of employee about Systems, Tools and Process is good But we need improve accessing to the information because points of each question in 2010 is lower than 2009


Emotional environment





Based on data and chart, we can evaluate the morale of employee about emotional environment is normal. But there is a problem in question 9, it has a minus point both 2 surveys.


Motivation


Motivation


Motivation

Based on data and chart, we can evaluate the morale of employee about motivation is normal We need to create opportunity for broadening and growth


Management


Management


Management

Based on data and chart, we can evaluate the morale of employee about management is normal But we need to improve communicating about changes that affect employees

Recommends survey 2009Environment No Survey question Recommends


4 There is cooperation between the departments in the company ( -25 )

1. Find out the reasons. 2. Should to have policies and interactions between departments more. For examples:Organize activities or projects that require departments work together. Note to reduce conflicts minimum. Organize outdoor activities (sports, music…) to increase communicating between employees of each department.

Recommends survey 2009

Environment No Survey question Recommends


8 I am currently looking for another job outside of ABC Systems ( -2)

Find out information, collect ideas of employees. Analyze and find out the reasons why employees that looking for another job. Review the current positions of ABC company and human resource policies.

Recommends survey 2009Environment No Survey question Recommends

Motivation

12 I am provided with opportunities to broaden my skills and knowledge(-24 )

Company should to have training programs to improve ability and knowledge for employees: -Organize workshops to introduce and update new technology -Organize training courses a periodic for employees

9 I am empowered to make decisions( 9 )

Encourage and have policies to reward contributions about ideas and effort of employees.


Environment No Survey question Recommends

Motivation

14 I take pride in my work ( 140)

Promoting the current policies that almost employees are satisfied

11 I see career growth and advancement opportunities for myself at ABC Systems ( 11 )

Company should public carefully promoting, salary increasing policies, to create motivation for employees.


Because this is the next year after applying new policies from recommend for 2009 survey, so it is important to consider the existed problem in 2009 but not overcome until 2010. And number of employees increase from 100 to 150, so it can influence worse to company if there is not any solution to improve

Recommends survey 2010Environment No Survey question Recommend


4 There is cooperation between the departments in the company ( -37 )

1. It is seriously to find out the reasons of communicating between departments (individual problems…). This problem can affect to other work environments (motivation, emotional environment,… )2. Should to have policies and interactions between departments more. For examples:Organize activities or projects that require departments work together. Note to reduce conflicts minimum. Organize outdoor activities (sports, music…) to increase communicating between employees of each department.

Recommends survey 2010Environment No Survey question Recommend


8 I am currently looking for another job outside of ABC Systems ( -2)

Through 2009, the problem still exists, it is important to reconsider about performing policies in 2009? Find out information, collect ideas of employees. Analyze and find out the reasons why employees that looking for another job. Review the current positions of ABC company and human resource policies.

Management

15 I feel informed about changes that affect me ( -4 )

Public changes, explain and notice new policies.Decrease major change maximum to avoid for influence to current work of employees.


Environment No Survey question Recommend

Motivation

12 I am provided with opportunities to broaden my skills and knowledge (-22 )

Continue to implement policies in 2009Organize more training courses for employees.

9 I am empowered to make decisions ( 6 )

Have a positive sign after implementing policies in 2009Encourage and have policies to reward contributions about ideas and effort of employees.

Compare generally between 2 surveys chart

Environment 2009 ( %) 2010 ( %)Physical environment 64.67 62.91

System, tools and processes 69 65.13

Emotional environment 63.87 62.62

Motivation 69.3 67.67

Management 65.3 61.67

Compare generally between 2 surveys chart

Compare generally between 2 surveys chartRecommends

Through the policy has been recommended in 2009 survey, the problems still exist on survey 2010 and tended increase, adversely affecting the company.

Through analysis of two surveys, this affects very negatively to another issues in the company, affecting the psychological and attitude of the employees. Company needs to solve this problem well.

Recommends for improvement of the surveyMy team analyzed and identified two key problems in this survey:

• Lack of Comment• Comment is a part that is very important in the survey.

The answers of questions are not complete for improvement. So we need the comment part to employee can raise the owner for making the answers more clear.

• My team has some commend for this survey• Add comment part below each question• Each question need explanation that help customer

clearly understand • To ensure reliable data, we should have some

encouragement in survey and explanation about benefit of this survey

THANK YOUTeam Assignment 12

SOFTWARE MEASUREMENT & ANALYSIS

K15T2-Team 21

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TEAM MORALE