Morale and Welfare Presentation to Chief Reserves and Cadets Council Ottawa – 23 November 2013 Commodore Mark B. Watson DGMWS

Morale and Welfare

Presentation to Chief Reserves and Cadets Council

Ottawa – 23 November 2013

Commodore Mark B. WatsonDGMWS

• Introduction• Organization and background• Vision• Programs, services, and initiatives

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Agenda

• Approximately 5,600 “Staff of the Non-Public Funds, Canadian Forces”– Number varies due to casual employment,

esp. in summer– 2,125 full time, 1,066 part time, 2,395 casual– 40% CAF affiliation (Retired and/or Family)

• 253 Canadian Armed Forces members• 153 National Defence public servants• 375 at MFRCs (locally employed)• Plus many, many volunteers

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Defence Team – Morale & Welfare

CFMWS 5,600 to 6,000 Employees

Canadian Coast Guard

Canadian Security Intelligence Service (CSIS)

Citi Bank

Nav Canada

4,500

3,311

5,000

5,000

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Defence Team – Morale & Welfare

Organizational View

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• Full governance assigned to CDS• Authorities delegated to DGMWS as Managing

Director of NPP• NPP Board serves as an advisory Board:

– Provides stakeholder input to CDS– Strategic plans, policies and direction– NPP investments– Approval of audited financial statements

• NPP Board and AFC engagement is key– NPP is a “Chain of Command” responsibility

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NPP Governance

$4.27M

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(FY 12/13)

Operational Funding

Scale of OperationsNPP net worth / publicly funded expenditures FY 2012-13

Public Funds

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Make CFMWS one of the strongest military Morale and Welfare organizations in the Western world by providing programs that provide widest possible benefits to the greatest number of serving and former service personnel and their families:

One Community, One Million Strong

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My Vision

One Community, One Million Strong

Serving Members (Reg. & Res.) 130K

Spouses 69K

Family Members 75K

Former Members 595K

Dependents of Former Members 350K

Other authorized patrons 150K

1 MILLION

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PSP by the numbersFitness22,500 Force Evaluations (April 2013-Present)

Human Performance• 25 research reports

• 1.4 million + Project Force data points

Health Promotion• 3,900 Courses offered

• 23,600 participants

Sports• 20,000 Intersection sport competitors

• 91 Regional competitions – 3,500+ competitors

• 18 National competitions – 1,800 competitors

• 10 CAF CISM sports with 160 athletes

• 115 CAF athletic trainers

Recreation and Speciality Interest• 6000+ Recreation activities

• 100,000+ Recreation participants

• 325 DND facilities involved

Messes• 175 Reg Forces Messes

• 280 Res Forces Messes

Newspapers• 250,000 readers

• 85,000 copies distributed

Golf• 15 locations across Canada

Community Gateway Website• 139,000+ monthly visits

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PSP – Key Initiative

Visit: www.cfmws.com/forceprogram

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https://www.cfmws.com/en/AboutUs/PSP/DFIT/Fitness/FORCEprogram/Pages/About-the-FORCE-Program.aspx

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Fitness training DFIT.CA•Launched 11 Oct 2012

•Focus on fitness required for operations

•Over 21 000 CAF personnel registered

•Exercise Prescription for the FORCE Evaluation

•Personnel can register with last name and Service Number

PSP – DFIT.CA

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Improvements for 2014

•Mobile site being launched Q4 FY 13/14

•Reactive Interface for improved user experience

•Civilian and Veteran’s version being released Q4 FY 13/14

PSP – DFIT.CA

PSP – DFIT.CAProposed Reactive Interface and Mobile Site

Access to:

• Golf: 15 locations across Canada and 6 social clubs using civilian courses

• Marinas and Sailing: 8 locations

• Campgrounds & Cabins: 5 locations

• Rod and Gun Clubs: 7 locations across Canada

• Horseback Riding: 4 locations across Canada

• Curling: 7 locations across Canada

• Skeet Shooting: 5 locations across Canada

www.cfmws.com/en/AboutUs/PSP/specialtyinterest 16

PSP Specialty Interest Activities

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Commercial Services SISIP Financial Services

• Term life insurance plans including Long Term Disability (LTD) and Vocational Rehabilitation Program (VRP) – no exclusions for war, dangerous occupations, hobbies, volunteer activities or sports;

– 140,560 lives insured under SISIP plans ($28.6B in coverage, $41.3M paid to beneficiaries)

– 93,600 members protected under LTD ($106.6M paid out when combined with the VRP)

• Accidental Dismemberment Insurance Plan – covers injuries or illness attributable to military service;

• Financial Planning – personalized recommendations, investment advice to assist clients in achieving their financial goals (7,153 clients in 2012 with assets of $232M invested);

• Canadian Forces Group Retirement Savings Plan – a “do-it-yourself”, on-line investment and savings option (3,379 clients in 2012 with $117M invested);

• Financial Counselling – on a time permitting basis, free and confidential support in the resolution of serious financial distress, with access to CFPAF loans and grants and other SOT programs;

• Personal Financial Management Education – courses for recruits and officer cadets.

Comparative costs:SISIP Financial Services Industry Standard

Financial Planning(No commission – fee for service based)

• $6 - $12/month (depending on rank)

• Unlimited hours of service• Includes one free income tax

return

• Approximately $100/hour 1 or 1% - 3% of assets under management2

• $59 for one basic income tax return3

Financial Counselling(Confidential)

• Free• On time permitting basis

• Approximately $1204 / session or enrollment

• Fee of 15% of total debt + monthly charge of $50 + cancellation fee5

Insurance($100,000 in coverage / 25 year old male / non-smoker)

$6/month • Varies $11 - $13 /month6

1 CBC News (April 2012) / MoneySense Magazine (October 2012)2 moneysense.ca – Where to find a fee-only Financial Planner3 H&R Block

4 Credit Canada5 debtfreesolutions.ca – Consumer Credit Counselling sample contract6 Compulife Software Inc.

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Life insurance plan advantages:

SISIP Financial Services Industry Standard

No exclusion for war risk May be excluded or declined

No exclusions for dangerous occupations, hobbies, volunteer activities and/or sports

Some or all may be excluded or increase in premium

Less stringent medical underwriting Lengthy medical required

No medical required to convert insurance after release (If done within 60 days of release)

Not available

Includes coverage for Accidental Dismemberment Cost to purchase

Free coverage for Dependent Life of $10,000 Cost to purchase

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• The Personal Home & Auto Insurance: Coverage that fits your way of life.

− Home: All policies include $5K coverage for military kit; $3K coverage for personal belongings while deployed outside Canada. Military Renters policy for DND controlled quarters, Identity Theft Assistance, Burglar Alarm Discount also available

− Auto: Accident-Free Protection, Loyalty Savings (up to 7%), Winter Tire Discount (5% off premium), Students Rates, RV’s and more

− Portability: If you should move, be transferred or retire within Canada

• Home Heating Oil Rebate Program: If home heated by oil, save on regular delivered price of home heating oil – In Halifax, participants have saved up to 8 cents per litre for the last six years; average of $1,500 in savings (8 cents per litre.)

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Commercial Services CANEX / NATEX

• No Interest Credit Plan: 12, 24 or 36 month plans (No money down, not even the taxes), 12 month payment plan: no hidden handling or administration fees (24 months: 2% ; 36 months: 3%)

• National vendor partnerships: Tim Hortons, Aramark (food services), OK Tire, Andrei Master Tailor, Subway

Initiatives:• Online Sales and Marketing

− Developing an online e-retailing strategy to augment existing store operations

• Elite line of clothing and accoutrements

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CANEX:• Operates 40 outlets on bases/wings across Canada

– 10 Retail Stores– 10 SuperMarts (3 with petroleum)– 17 ExpressMarts (6 with petroleum)– 2 Grocery Stores– 1 LiquorMarts

• Sales of $114M in FY 12/13• Over 3.95M customer transactions annually• 167 local concessions offering additional goods/services

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MissionThrough an integrated and individual-centric service delivery

model, to ensure the coordination and facilitation of standardized, high quality, consistent personal and administrative support during all phases of recovery, rehabilitation, and reintegration on return to service or transition following release, for all injured and ill Canadian Armed Forces personnel and former personnel, their families and the families of the deceased.

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Joint Personnel Support Unit (JPSU)

24 Integrated Personnel Support Centres across Canada:• Personnel support through multi-disciplinary staff and linkages to VAC,

SISIP, PSP, MFRC and Base/Wing agencies• Responsive to Commanding Officers

Return to Work Program: 1,974 participants in 2012 ; 26% returned to full-time duty, 47% moved to transition, 27% remained on RTW.

Casualty Administration and Advocacy: Home adaptations/special needs equipment, vehicle adaptations, home assistance ; Assistance through Funds

Peer Support: Operational Stress Injury Social Support (OSISS), Soldier On, Injured Soldier Network, Helping Others by Providing Empathy (HOPE)

Outreach & Education: Average 100 briefings a month across the country, training of approx 1,100 Designated Assistants per year

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Posted to JPSU 1,800Supported by JPSU

(but not posted)3,500

Total 5,300

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Personnel currently being tracked by JPSU


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Joint Personnel Support Unit (JPSU)• Federal Public Service Employment

– Primary Reservists, full-time Class B > 180 days– Reservists on Class C service

• Education reimbursement for Reservists– Funding topped up by MFF for members released medically

• Second Career Assistance Network – Working toward developing Reservist module

• Reserve Force Compensation (as a result of military service)– Extension Class C: Applicable to injuries / illness incurred

in SDA / SDO

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Transition Services • National Coordination of all Career Transition activities:

– Second Career Assistance Network seminars, – Medical seminars, Long Term Planning seminars– Career Transition Workshops– Transition support and programs specific to ill & injured, – Publications/tools that support transition counselling.

• Liaise with other organizations: VAC, HRSDC, PS Commission, SISIP-LTD & VRP, Industry, Academia, Accreditation bodies and others.

Canada Company – Military Employment Transition (MET) Program A one-stop-web-portal for all things related to transition for serving and retired military members. Serving as a bridge between business and community leaders and the CAF. Includes Corporate Canada employers, Entrepreneurship, Education and Franchising opportunities.

137 Military Friendly employers, such as Amazon, BMO Financial Group, CN, Coca-Cola Canada, Royal Bank of Canada, Shell Canada, Sobeys Inc., Suncor Energy, Etc.

• Prince’s Charities-Operation Entrepreneur: Based In Business (BIB) with Memorial University, Enactus and Canadian Youth Business Foundation

• Prospect: Forces @ Work: Sustainable Job Placement Pilot Project• H2H: Helmets to Hardhats• Association of Canadian Community Colleges (ACCC)• The Canadian Franchise Association: Military Veterans Program • Forum for International Trade Training (FITT)

In addition to previously mentioned programs and services, the following are specifically for ill and injured members of the Reg and Res force:

• Vocational Rehabilitation Program-Serving Members (VRPSM)• Priority Hiring-Public Service• Integrated Transition Plan

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Transition Services

Enabling a mission-ready Force by addressing the issues faced by CAF members and their families that result from military service.

Military Family Services manages:

•Military Family Services Program, including funding and oversight of Military Family Resource Centres

•Dependant Education Management, who manages the education compensation and benefits requirements of military members with dependant children.

•Quality of Life issues that arise and affect military families as a result of conditions of service of serving CAF personnel

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Military Family Services

Support for serving members (Regular and Reserve) and their families who face issues that arise due to conditions of service such as:

•Mental health support

•Child care

•Access to health care

•Spousal employment

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• Community integration

• Transitions support

• Education transitions

• Special needs of loved ones

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Military Family Resource Centres – On Base, In Person•32 in Canada, 7 sites in the United States, 4 in Europe•Third party, independent organization located on Bases/Wings or through outreach programs•Provide services in both official languages in accordance with the need of the local community.

Family Information Line (FIL) – Informed, Connected and Supported•1-800-866-4546 – Now 24/7 service, bilingual, information and supportive counselling •1620 calls made to the FIL, 4760 calls to the automated system that has deployment information (2012)

www.FamilyForce.ca – For and about Canadian military families•A portal to all MFRCs for local information, useful general information of interest to all Canadian military families•328,062 visits to the FamilyForce site, 196,832 total unique visitors (2012)


Support Our Troops Fund is an umbrella for the following:• Military Families Fund − linked to conditions of service

− $4M dispersed to >1,000 members/families− $5K per incident at local level

• Soldier On Fund − contributes to a healthy, active lifestyle− $1.1M dispersed to 630 members/families − Funded a wide range of programs

• Hospital Comforts Fund − basic amenities for hospitalized members− $85K dispersed annually to >300 members

• Op Santa Claus − gift for deployed members over holidays− Gifts delivered to 1,600 members

$15M has been received since 2006 from: • Personal contributions to SOT Fund• Proceeds from third party events• Contributions from external charities/foundations

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Support Our Troops Program

Examples:• Army Run: Generated almost $500K in funds for the MFF

and Soldier On during the past 2 years.

• Graham Group Charity Golf Tournament: Golf tournament held in 2011 and 2012, generated almost $100K for the MFF

• Royal Canadian Mint – Highway of Heroes Collector Coin: Operated two coin Campaigns to highlight the CAF and the sacrifices of military members and their families, collectively generated $200K for the MFF.

• Honourable PM Stephen Harper – History of Hockey book: To be released Fall 2013, all proceeds to MFF.

• Winnipeg Jets True North Foundation: Will donate $75K to the MFF/Soldier On yearly for the next 10 years.

• Sears: 7 year relationship, annual donation of $10K to the Hospital Comforts Fund (under the SOT Fund umbrella).

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Support Our Troops Program

• Supports former and currently serving members with a visible or non-visible injury/illness to adopt an active lifestyle through sport and recreation

• Over $1.1M has been disbursed to provide access to equipment, training and events allowing participants to: – learn a new sport such as skiing, horseback riding, fly fishing, and kayaking;

– train with and compete against soldiers with similar injuries and illnesses from other nations; and

– push their physical and mental limits through participation in regional and national sporting events.

• $2.4M has been raised by donations from Canadians, corporations and other organizations

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Soldier On Fund

0

100

200

300

400

500

600

07/09 09/10 10/11 11/12 12/13

New participants Accumulative Total

630 Total members supported by Soldier On

As of 1 Apr 13

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Soldier On Participation

12%

26%

62%

Army

RCN

RCAF

Region Officer NCM Retired TotalNS/NFLD 9 71 5 85NB/PEI 3 28 9 40QC 8 103 14 125S ON 2 20 5 27E ON 7 126 20 153Prairies 3 29 8 40AB/NC 7 90 7 104Pacific 5 42 9 56Total 44 509 77 630

As of 1 Apr 13

• 86% Serving

• 14% Retired

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Soldier On Demographics

Soldier On Program

* Walking With The Wounded (WWTW): Team Soldier On comprised of MCpl Chris Downey, Cpl Alexandre Beaudin-D’anjou and 2 Soldier On Australia ill/injured members will race against US and UK teams to the South Pole. Prince Harry is participating as part of the UK Team.

Saddle Up Soldier OnToronto, ON7-11 Oct 13

WWTW Allied South Pole ChallengeAntarctica *

19 Nov- 22 Dec 13

USMC TrialsSan Diego, CA

2-14 Mar 14

Soldier On Water Fowl HuntPetawawa, ONOct - Nov 13

2nd Annual Allied Winter Sports CampWhistler, BC9-19 Feb 14

Soldier On National Ski FestMt Washington, BC

2-8 Feb 14

Soldier On Guided HuntsForestburg/Elk Point, AB

Oct-Nov 13

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As of 01 Oct 2013As of 01 Oct 2013

Reservists have access to the Financial Distress Program • Grants and loans when warranted by distress or other qualifying

circumstances. The lifetime maximum for assistance is $5,000 for a grant and $25,000 for a loan.

• Eligibility: dependent on the engagement class− Class A: four years of continuous service− Class B and C: one full year of continuous service or six months in a theatre of operations

•Access to the fund is normally through an agent of the fund, Veteran Affairs Canada, SISIP Financial Counsellors or designated Base/Wing Program Administrators

•Eligibility to make an application does not guarantee approval

•Each request adjudicated against specific criteria before a decision is rendered

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Canadian Forces Personnel Assistance Fund

• The SOT Summer Camps provide an opportunity for children of military families to escape from the stressors of military life, with priority given to children of deployed personnel.

• In summer 2013, more than 400 children of military members enjoyed a complimentary week at Camp Maple Leaf and Muskoka Woods.

• The Military Families Fund, Canada Company and personal donations have unwritten the cost of camp registrations.

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SOT Summer Camps

• Launched in January 2012• Program is available to CAF members (former and currently

serving) who have sustained an injury or illness while serving in a Special Duty Area/Operation and who are in receipt of a VAC benefit as a result

• Eligible members may apply for 1-week of accommodation at one of Shell Vacations Club’s 26 properties in Canada, the US and Mexico

• More than 100 CAF members/families have benefited from this program

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Vacations for Veterans Program

• SOT programs / funds attracting significant contributions from Canadians– Individual donations of dollars and products / services– Proceeds from third party events– Contributions from events / campaigns held by charitable organizations

• e.g.: True Patriot Love, Canada Company and Wounded Warrior

• As number and complexity of events increases – There are greater demands for DND/CF Support– There is little adherence to policy provisions and– There are diminishing efforts to align with CF priorities

• Some external organizations competing with internal NPP “charities”

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NPP Outreach

SOT Program / Third Party Outreach

DGMWS is the CAF OPI:• Registering organizational events• Coordinating to avoid duplication and scheduling conflicts• Assisting in staffing requests for public support, military

equipment and/or personnel• Approving the use of any official logos and/or images within

their promotional materials• Assisting with senior CAF representation at key events• Concluding MOUs for complex relationships/partnerships• Providing feedback on the success of donations

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Key relationship with BMO, Bank of Montreal • Personal Banking: Saves the current 10,000 members approximately

$1 million in banking fees every year

• Customized mortgage plans: Highly competitive rates

• ABM/ATM: Over 900 branches and 2681 ATMs across Canada so that you can easily receive uninterrupted service as you move

• SOT MasterCard: Contributed over $155,000 to CFMWS since the inception of the Program

• Sponsorship: $250K in 2013 for national and local programs

Canadian Defence Community Banking (CDCB)

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Comparative costs:CDCB Performance Plan Industry Standard

$5.45/month Varies from $11.95 to $14.95$ / month depending of the institution

2 free months None

Fee waived with $3000 minimum balance

Fee waived with $3000-$4000 minimum balance depending of the institution

Unlimited transactions Unlimited transactions

Earn Air Miles None

Canadian Defence Community Banking (CDCB)

The following is a comparison of similar banking programs available in Canada.

Source: www.fcac-acfc.gc.ca/eng/resources/publications/banking/

• Official discount program of the CF• Over 40,000 CF Appreciation Program cards issued• Members can save at more than 26,000 locations locally,

nationally and worldwide• Categories: Accommodations, Attractions, Entertainment,

Dining, Recreation, Services, Shops, Travel & Transportation

Visit: www.cfappreciation.ca

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CF Appreciation Program

CF R&R Club: • linked to US Armed Forces

Vacation Club

• linked to Gov Rewards and International Cruise Excursions

• Access to 3,500 accommodations in 80 Countries starting at $369 USD per week

• Access to cruise lines, airlines, and 3,000 US Golf Courses at guaranteed low prices.

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CF R&R Club – Examples:

Visit: www.cfappreciation.ca

Silver Lake Resort, Kissimmee, Florida 7 nights/$369 USD

Barnsdale Country ClubRutland, England

7 nights/$369 USD

Wyndham Ka'eo KaiKauai, Hawaii

7 nights/$369 USD

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• Confirms that an individual is a member of our One Community – One Million Strong

• Provides access to MW programs, services and facilities

Multi-phased approach• Phase 1: (22 Oct 13) access to the CANEX Loyalty Program and


• Future Phases: expanded to include access to select PSP programs and services; administration of Mess fees, access to clubs and activities, as well as other MW services.

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CFOne Card

CFOne Card BenefitsCANEX Rewards Program • Easier to earn and redeem points • Points balance printed on receipt • Redeem points directly in-store

CF Appreciation Program • Discounts and savings at thousands of industry partners at

locations locally, nationally and internationally• Access to R&R Club which includes:

– Armed Forces Vacation Club– Gov Vacation Rewards– Anderson Vacation

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CFMWS Reserve Project – Mandate

• 1999 – CDS directed that all NPF activities/entities are subject to the NPP Accountability Framework

• 2011 – CRS Notification of Audit – Reserve Force: “NPP reserve operations operate largely outside the national NPP accounting framework, without consistency in oversight, reporting or financial record keeping”

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CFMWS Reserve Project – Charter

• 2011 – Meeting between CA Comptroller and CFMWS where purpose of project was agreed to by all:

“The purpose of this project is to incorporate the Reserve Force Units NPP activities into the NPP Accountability Framework by providing accounting and compliance review services, HR services, IM/IT support and management oversight on unit and mess operations.”

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CFMWS Reserve Project – Objectives

• CA Requirements– Reduce workload on reservists– Proposal to be cost neutral– Requirement is for more than accounting services, for

example HR and PSP support are also needed

• CFMWS Requirements– Require funding as CFMWS not resourced for this task– Clearly defined Scope of Reserve Force NPP

Operations

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CFMWS Reserve Project – Plan• Phase 1: Data Gathering – Completed

• Phase 2: Service Delivery Alternatives – Completed

• Phase 3: Trials at 33 & 41 CBG: Pay for Service – On going

• Phase 4: Approval CFMWS/CA – TBC

• Phase 5 & 6: Training & Implementation Phases – timelines to be confirmed

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CFMWS Reserve Project – Envisioned overall benefits

• Compliance with CDS Direction• Standardization of Reserve Force NPP Operations

– Standardization• Oversight• Accounting• Reporting• Human Resources Administration• Payroll• IMIT• Mess Management

• Risk reduction to both Reserve Unit CO’s and CDS

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CAF Reserve Info Campaign

• One community, one million strong– Eligibility to breadth of CFMWS services

• Priority: High density locations– Armouries Toronto/Montreal/Vancouver

• Prior to end of FY 13/14

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Questions?

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Documents

Morale and Welfare Presentation to Chief Reserves and Cadets Council Ottawa – 23 November 2013 Commodore Mark B. Watson DGMWS