Mgt. Report Final 1

7/25/2019 Mgt. Report Final 1

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OperationsStrategy


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Strategic operationsmanagement decision are


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DECISION AREA WHAT THE DECISION A

1. Product and servicedesign

Costs, quality, liability and envissues

2. Capacity Cost structure fexibility

3. Process selection andlayout

Costs, fexibility, sill level needcapacity

!. "or design #uality o$ %or, employee sa$eproductivity

&. 'ocation Costs, visibility

(. #uality )bility to meet or exceed custoexpectations

*. +nventory Costs, sortage

-. aintenance Costs, equipment reliability, pro

/. Sceduling 0lexibility, eciency

1. Supply cain Costs, quality, agility, sortage


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#uality and timstrategies


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#uality4 5ased Strategies

4 $ocuses on quality in all paseso$ an organi6ation

7ime 5ase Strategies 4 $ocuses on reduction o$ time needed toaccomplis tass


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Organi6ation ave acieved 7ime 8eductsome o$ te $ollo%ing9

Planning 7ime

Products: Service ;esign 7ime

Processing 7ime

Cangeover 7ime;elivery 7ime

8esponse 7ime $or Complaints


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+P'+C)7+O


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78)


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5alanced Scorecard B5S) top4 do%n management system tat or

can use to clari$y teir version and strategy

trans$orm tem into action


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"at does product anservice design doD


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1.7ranslate customer %ants and nee

product and service requirements2. 8eEne existing products and serv

3. ;evelop ne% product and services

!. 0ormulate quality goals


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&.0ormulate cost target

(.Construct and test prototyp

*.;ocument speciEcations

-.7ranslate product and servic

speciEcations into processspeciEcations


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;utc 5oy paint container


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Obectives o$ product and sedesign

4 ain $ocus o$ product and service decustomer satis$action.


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Oter considerations iproduct and service des


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Product or Service Life Stages

4 is te stages troug %ic a product or its catpass


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8obust ;esign4 design tat results in products or services

can $unction over a broad range o$ condition

;egree o$


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Auman 0actors

=lobal Product ;esign


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Pases in productiodesign and developm


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H +dea =eneration

H 0easibility )nalysis

H Product SpeciEcation

H Process SpeciEcation


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H Prototype ;evelopment

H ;esign 8evie%H aret 7est

H Product +ntroduction

H 0ollo%4 up ?valuation


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;esigning $or product


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Concurrent Engineering4 bringing engineering design and manu$acturin

personnel togeter early in te design pase to

simultaneously develop te product and te procecreating te product


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Comuter ! Aided Design "CAD#

4 uses computer

grapics $or product design


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Production Re$uirements

H ;esign 0or anu$acturing B;0

H ;esign 0or )ssembly B;0)

H anu$acturability


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%ua&it' Function De&o'ment

4 an approac tat integrates

te Ivoice o$ te customersJ into

bot product and service development


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7e Kano model

) teory o$ product and servicedesign developed by ;r.


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;+00?8?


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(. 'ocation is important

*. Service system range

-. ;emand variability alternately cre%aiting lines or idle service resources


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PA)S?S +< 7A? S?8L+;?S+=< P8OC?SS


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1. Conceptuali6e

+dea =eneration

)ssessment o$ customer %ants: needs

)ssessment o$ demand potential

2. +denti$y service pacage components nee

3. ;etermine per$ormance speciEcation

!. 7ranslate per$ormance speciEcation into dspeciEcation

&. 7ranslate design speciEcation into deliverspeciEcation


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S?8L+C? 5'M?P8+


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Caracteristicso$ %ell4 designed serv

system


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Callengeso$ service design


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=uidelines $or successervice design


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7A)

Documents

Mgt. Report Final 1