Merton Residents Survey 2008/09 Draft Presentation Presented by TNS Social September 2008

Merton Residents Survey 2008/09Draft Presentation

Presented byTNS Social

September 2008

Merton Residents Survey 2008/09

Issues of concern

Image of the council

Service delivery

User perceptions

Extra Questions 2008

The local area

Crime and anti-social behaviour

Tackling racism, social cohesion and respect

Community activity

Complaints

Sources of information

Young peoples survey

ISSUES COVERED


1,121 interviews conducted in home and in street

Fieldwork conducted 14 July – 10 August 2008

2007: 16 July – 5 August 2007

2006: 17 July – 8 August 2006

2005: 2 – 25 September 2005

2004: 10 November – 7 December 2004

Representative quota sample

Quotas set on gender, ethnic origin, age, working status of women and housing tenure, set to 2001 Census

88 sampling points across the borough

METHODOLOGY


Men

Women

18-34

35-59

60+

Owner Occupier

/Other

Council Rented

SET ACHIEVED Number

% %

49 42 476

51 58 645

37 29 330

42 50 562

21 20 229

91 1,01290

9 9 106

}

SAMPLE PROFILE

Base: All Merton residents (1121)


SET % ACH % ACH NO.

ETHNICITY

White 75 71 799

Mixed

Black 25 29 322

Asian

Other

SAMPLE PROFILE


Areas of Personal Concern


43

39

26

21

18

16

15

14

12

12

11

11

9

9

4

Crime

Level of council tax

Traffic congestion

Litter / dirt in the street

Education standards

Quality of health service

Pollution

Lack of affordable housing

Rising prices / interest rates

Not enough for elderly

Lack of jobs

Lack of recreational facilities

Not enough for young

Poor public transport

Number of homeless people

% mentioning


Change from 2007

*Sig

+7*

+1

-4*

-5*

-4*

-3*

-2

-5*

+2

+2

0

+1

-7*

-1

-1

AREAS OF PERSONAL CONCERNMerton 2008


UPCrime +7

DOWNNot enough being done for young -7Litter/dirt in the street -5Lack of affordable housing -5Traffic congestion -4Standard of education -4Quality of health service -3

SIGNIFICANT CHANGES IN CONCERN SINCE 2007

Base: All Merton residents (2007: 1088, 2008: 1121)


MAIN ISSUES OF PERSONAL CONCERN 1995 - 2008

28

46

42

38

3233

29 29

26

30

26

39

34

29

45

36

32

4041

36

43

18

28

3534

47

51

45 45

3839

26

35

38

31

2526

21

3539

34

18

32

15

25

35

45

55

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

Traffic

Crime

Council tax

Litter

Base: All Merton residents (c1000)


15

22

15

11

13

Pollution %

All

AB

C1

C2

DE

26

31

26

20

24

Traffic Congestion %


CONCERNS OF ‘AB’ RESIDENTS

18

29

15

16

13

Education %


CONCERNS OF ‘DE’ RESIDENTS

All

AB

C1

C2

DE

11

2

10

13

20

Lack of jobs %


Image of the council


75

70

66

65

56

50

49

49

44

43

37

75Staff friendly

Informs

Doing a good job

Better place to live

Efficient & well run

Listens

Responsive

Involves

Doesn't do enough for me

Difficult to phone

Better than a year ago

Good value for council tax

% agreeing a great deal/ to some extent

Changefrom 2007

*Sig

+1

+5*

0

+5*

0

0

+4*

-1

-4*


-1

IMAGE OF THE COUNCIL 2008

-2

-2


BETTER:Informs +5Efficient & well run +5

WORSE:Doesn’t do enough for me +4Good value for council tax -4

SIGNIFICANT CHANGES IN IMAGE OF THE COUNCILSINCE 2007



79

69

64

57 57

68

62 62

6971 70

72

59

53

4846

5755

53

59 60

65

52

35

3027

32

42

37

33 32

41

37

20

30

40

50

60

70

80

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

Good job

Efficient

OVERALL PERCEPTIONS OF MERTON Saying Great Deal / Some Extent

VFM



64 6361

66

6259 58

6467 6766

71 71 7169

64

57 57

68

62 62

6971 70

666663

58

64

71

79

30

40

50

60

70

80

90

1991 1992 1993 1995 1996 1997 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

DOING A GOOD JOB

Highest 2007/08 81Highest 2006/07 80

Lowest 2007/08 62Lowest 2006/07 64



48

56

49 50 4951

48 48

5558

54

72

5759

53

4846

5755

53

59

65

5954

60

30

40

50

60

70

80

1991 1995 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

EFFICIENT AND WELL RUN

Highest 2006/07 70

Lowest 2007/08 54

Highest 2007/08 73


Lowest 2006/07 48


4139

37 38

49

44 45

33

42 4345 46 46

5149

34

44

35 36

20

30

40

50

60

70

80

1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

INVOLVES RESIDENTS IN DECISION MAKING

Lowest 2006/07 44

Highest 2006/07 52Highest 2007/08 53

Lowest 2007/08 41



47 48 4749

39

45

53

45 45 45

52 5250

47

56

51

54

37 36 37

47 46

53

56 56

4949

30

40

50

60

70

80

1991 1992 1993 1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

LISTENS TO CONCERNS

Lowest 2007/08 47

Highest 2007/08 59Highest 2006/07 57


Lowest 2006/07 50


47 48

41 4347 46 47 45 47 45 47

4144 44

48

54

39

52 53

42 44

51

4548

424542

4652

28

42

0

10

20

30

40

50

60

70

80London Merton Outer

DIFFICULT TO CONTACT BY PHONE

Highest 2007/08 49

Lowest 2007/08 31

Highest 2006/07 49


Lowest 2006/07 28


33

38

45

4138

41

45 45 44

33

49

38 3835

4345

41

45 46

50 50

39

35

20

30

40

50

60

70

80

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

RESPONDS QUICKLY WHEN ASKED

Highest 2007/08 57

Lowest 2007/08 46Lowest 2006/07 45

Highest 2006/07 54



53

61

51

5658 57

69 68

6461

50

61

56

62

66

70

75

58

63

52

56

69

52

30

40

50

60

70

80

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

KEEPS RESIDENTS INFORMED

Highest 2007/08 74

Highest 2006/07 71

Lowest 2006/07 62Lowest 2007/08 64



69

63

6769

67 66

71

68

71

74

69

65

7476

74 75

66

7270

6668

75

69

40

50

60

70

80

1995 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

STAFF FRIENDLY AND POLITE

Highest 2007/08 78

Lowest 2007/08 69Lowest 2006/07 68

Highest 2006/07 76



4240 40

4547 48

4548

46 45

36

4345

52

48 4851

4447

45

49

4142

20

30

40

50

60

70

1995 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

DOES NOT DO ENOUGH FOR PEOPLE LIKE ME

Lowest 2007/08 42Lowest 2006/07 44

Highest 2006/07 54Highest 2007/08 53



43

39 39

45

38

3133

38 38

42

52

27

32

42

37

33 32

41

3736

30

39

20

30

40

50

60

70

1995 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

VALUE FOR MONEY

Highest 2006/07 56

Lowest 2006/07 32

Lowest 2007/08 35

Highest 2007/08 56



3236 36

42

4644 44

3236

40 3942

454341

3434

2826

10

20

30

40

50

60

70

1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

BETTER JOB NOW THAN YEAR AGO

Highest 2006/07 52

Lowest 2006/07 38 Lowest 2007/08 39

Highest 2007/08 50



46

55

62

58

54

59

6467

64

48

5452 52

59

6466 66

4444

30

40

50

60

70

80

1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

MAKING AREA BETTER PLACE TO LIVE

Highest 2007/08 78

Lowest 2007/08 55

Lowest 2006/07 61

Highest 2006/07 79


Service DeliveryService Delivery

Merton Residents Survey 2008/09Base: All respondents (1121)

78

1210

715

68

1615

261817

732

56

1316

23564

9

6969

66656463

6060

5853

4239

363332

2827

2522212120

1414

Poor - Extremely Poor Good-Excellent

PERCEIVED SERVICE DELIVERY Merton 2008

Street lighting

Public transport

Refuse collection

Parks, playgrounds & open spaces

Libraries

Recycling facilities

Collection of council tax

Local health services

Street cleaning

Policing

Repair of roads and pavements

Leisure and sports facilities

Fly tip removal

Primary education

Parking services

Nursery education

Adult education

Planning services

Secondary education

Youth services

Social services for children/families

Social services

Housing benefit service

Council housing

Change since 2007

+1

+4*

+2

+2

+2

+1

-5*

+2

+5*

-5*

+1

-1

0

-5*

+2

-2

-5*

NA

-3

-2

-2

-3

-4*

-2*Sig


BETTER:Street cleaning +5Public transport +4

WORSE:

Collection of council tax -5Policing -5Primary education -5Adult education -5Housing benefit service -4

SIGNIFICANT CHANGES IN SERVICE DELIVERYSINCE 2007



67

75

66 6468 69

73 71 69

7680

66

50

6864 6666

62

71

6565

70

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

REFUSE COLLECTIONNo change since 2007

Highest 2007/08 78Lowest 2006/07 64

Lowest 2007/08 63

Highest 2006/07 81



39

50

40 4043

37

45

52 54 52

41

58

4236

31

47 4953

58

4345

3643

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

STREET CLEANINGSignificant improvement from 2007

Highest 2006/07 75

Lowest 2006/07 46

Highest 2007/08 76

Lowest 2007/08 46



53

60 6056 58 59

6865

68

56

67

58 5862 61

68 68 69

5756 5854

59

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

STREET LIGHTINGNo change since 2007

Highest 2006/07 75

Lowest 2006/07 55

Highest 2007/08 79

Lowest 2007/08 60



ROAD AND PAVEMENT REPAIRNo change since 2007

Highest 2007/08 59

Lowest 2006/07 33

Highest 2006/07 53

Lowest 2007/08 31


21 23 2125 23 22

26 2724 25

28 28 27

36 36

2115

30

1924 26

2024 23

38 39

32

41 4238

25

37

1523

24

0

10

20

30

40

50

60

70

80

90

100 London Merton Outer


43 4541

48 4946 47

58 6063

4954

39

48 50 52

6063 65

484743

44

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

PARKS, PLAYGROUNDS & OPEN SPACESNo change since 2007

Highest 2007/08 72

Lowest 2006/07 50

Highest 2006/07 75

Lowest 2007/08 50



16

2224 24 24 25

3230

32

26

35 35

26

30 3028

17

23

28

2023

31

25

0

10

20

30

40

50

60

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

NURSERY EDUCATIONNo change since 2007

Highest 2007/08 31

Lowest 2007/08 19

Lowest 2006/07 16

Highest 2006/07 37



2325

32 3229 30

32

3937

28

3537

31

38

33

39

25

38

2825 28

36

25

0

10

20

30

40

50

60

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

PRIMARY EDUCATIONSignificant fall from 2007

Highest 2006/07 42

Lowest 2007/08 22Lowest 2006/07 22

Highest 2007/08 38



2220

2427

21 2024

33 33 34

1815 15

2730

24 252220

25

1916

19

0

10

20

30

40

50

60

70

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

SECONDARY EDUCATIONNo change since 2007

Highest 2006/07 36

Lowest 2007/08 16Lowest 2006/07 16

Highest 2007/08 32



37 36

3134

40

35 3537

41

35 3532

41

29

3432

3431

33 32

2726

30

0

10

20

30

40

50

60

70

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

ADULT EDUCATION / EVENING CLASSESSignificant fall from 2007

Highest 2007/08 37Highest 2006/07 39

Lowest 2006/07 29 Lowest 2007/08 25



42 41 39 40 39 3734

3742 42 41

37

48

3336

4135

39 40 3934

4140

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

LEISURE AND SPORTS FACILITIESNo change since 2007

Highest 2007/08 50

Lowest 2006/07 23

Lowest 2007/08 32

Highest 2006/07 50



59 5855

59 5855 56

63 64

70 71

5355

52 53

6062

64

6157

49

5657

20

30

40

50

60

70

80

90

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

LIBRARIESNo change since 2007

Highest 2006/07 68

Lowest 2006/07 54

Lowest 2007/08 50

Highest 2007/08 68



1316

1214 14 14 16

19 1821

9

18 19

1012

16 1417

1215 17

14

13

0

10

20

30

40

50

60

70

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

COUNCIL HOUSINGNo change since 2007

Highest 2006/07 26

Lowest 2007/08 12

Highest 2007/08 25

Lowest 2006/07 12



35

4651 50

46

53 53

63 63 63

54

69

44 44

33

46

58

6662 63

49

64

51

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

RECYCLING FACILITIESNo change since 2007

Highest 2006/07 72

Lowest 2006/07 56

Highest 2007/08 67

Lowest 2007/08 57



3942

45 44 43 4347

5653

46

58 5759

41

55 55 56 57 5860

4442

20

30

40

50

60

70

80

1991 1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

LOCAL HEALTH SERVICESNo change since 2007

Highest 2005/06 61Highest 2007/08 64

Lowest 2007/08 55

Lowest 2005/06 46



48

3741

4952

66

61 61

33

43

5450

61 60

65

45 46

69

49

4346

20

30

40

50

60

70

80

90

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

PUBLIC TRANSPORTSignificant improvement from 2007

Highest 2006/07 66

Highest 2007/08 76

Lowest 2006/07 55

Lowest 2007/08 64



44

3431

3531

33

4844 43

48

43

36 34 3539

4345

58

53

2828

10

20

30

40

50

60

70

80

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

POLICINGSignificant fall from 2007

Highest 2007/08 58

Highest 2006/07 52

Lowest 2006/07 41

Lowest 2007/08 39



1715 14

19 20 20 21

9

20 21

1114

1814

1817

131313

17 14

0

10

20

30

40

50

60

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

HOUSING BENEFITSignificant fall from 2007

Highest 2006/07 32

Lowest 2006/07 14

Highest 2007/08 29

Lowest 2007/08 12



45

5356 56 55 53

60 605954

63 6560

5847

636060

47

0

10

20

30

40

50

60

70

80

90

100

1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton Outer

COLLECTION OF COUNCIL TAXSignificant fall from 2007

Highest 2007/08 65

Lowest 2006/07 52Lowest 2007/08 50

Highest 2006/07 72



SOCIAL SERVICESNo change since 2007

2125

202323 23

20 21

For adults For children and families

%

Outer 07 London 07 Merton 07 Merton 08

% good-excellent



PARKING SERVICESNo change since 2007

3431 30

32

%

Outer 07 London 07 Merton 07 Merton 08

% good-excellent


User trendsUser trends


34

5752

57 57 5660 60

64 65

71 72

60

7368

73

60

6865

6972

66

57

0

10

20

30

40

50

60

70

80

90

100

1995 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London

Merton

NURSERY EDUCATION (UNDER 5’S) - USERS% saying Good - Excellent



6662

6770

62 6461

68 68

62

7066

61

6465

0

10

20

30

40

50

60

70

80

90

100

2001 2002 2003 2004 2005 2006 2007 2008

London

Merton

PRIMARY EDUCATION - USERS% saying Good - Excellent



48

55

41

53 5248

5347

56 54

62

50

37

31

47

0

10

20

30

40

50

60

70

80

90

100

2001 2002 2003 2004 2005 2006 2007 2008

London

Merton

SECONDARY EDUCATION - USERS% saying Good - Excellent



69 6863

74 76 74

6865

73 74

66

75

55

65

56

71

55

61

68 69 69

6356

0

10

20

30

40

50

60

70

80

90

100

1995 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton

EVENING CLASSES / ADULT EDUCATION - USERS% saying Good - Excellent



3128

22

3135 35 35

32

4337 3939 37

45

34

24

39

25 27

444138

31

0

10

20

30

40

50

60

70

80

90

100

1995 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

LondonMerton

COUNCIL HOUSING - TENANTS% saying Good - Excellent



46 4439

52

4540

53

6258

62

56

47

59

52

37

4551

65 66

40 3839

68

0

10

20

30

40

50

60

70

80

90

100

1995 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

LondonMerton

HOUSING BENEFIT - USERS% saying Good - Excellent



50 5249

58 5955 57

64 66

58

48 5047

5559

64

7269

56

69

544756

0

10

20

30

40

50

60

70

80

90

100

1995 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London Merton

PARKS, PLAYGROUNDS & OPEN SPACES - USERS% saying Good - Excellent



7066 66

73 72 72 72 7477

8079

60

68

62 63 61

6771

787675

7076

0

10

20

30

40

50

60

70

80

90

100

1995 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London

Merton

LIBRARIES - USERS% saying Good - Excellent



57 58 5855 53 53

50

56 5652

63

5255

48 47

41

4851

5450

54

4949

0

10

20

30

40

50

60

70

80

90

100

1995 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London

Merton

LEISURE AND SPORT FACILITIES - USERS% saying Good - Excellent



72 70 7066

6065

6872 72

64

5853

40

51

636867

62

70 7165

80

49

0

10

20

30

40

50

60

70

80

90

100

1995 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

London

Merton

RECYCLING - USERS% saying Good - Excellent



Social Services – USERSSignificant fall for children & families from 2007

47 4741

62

36

48

For adults For children and families

%London 07

Merton 07

Merton 08

% good-excellent



Parking Services - USERS

3337

% 2007 2008

% good-excellent



Total

Users

Recycling facilities +1 +3 Parks, playgrounds, open spaces +2 +3 Libraries +2 +3 Leisure & sports facilities -1 0 Nursery education -2 -6 Primary education -5* +3 Secondary education -3 -1 Adult education -5* -6 Social services -3 -5 Social services for family -2 -14* Parking services +2 +4 Housing Benefit -4* +1 Council housing -2 -3

*Sig

CHANGES SINCE 2007% saying Good - Excellent


Merton Extra QuestionsMerton Extra Questions

The local area


Sense of belonging

21

47

28

23

%

Very stronglyFairly stronglyNot very stronglyNot at all stronglyDon't know

Source: PS5 How strongly do you feel you belong to your immediate neighbourhood?Base: All Merton Residents (1121)

%

75%

23%


86

73

6572 72

81

Area 1 Area 2 Area 3 Area 4 Area 5 Area 6

% Very strongly / Fairly strongly (avg 75%)1: Village/ Hillside/ Raynes Park/ Wimbledon Park

2: Dundonald/ Trinity/ Abbey

3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden

4: Lavender Fields/ Pollards Hill/ Figges Marsh

5: Ravensbury/ St Helier/ Cricket Green

6: Colliers Wood/ Graveney/ Longthornton

Sense of belonging

Source: PS5 How strongly do you feel you belong to your immediate neighbourhood?Base: All Merton Residents (1121)


Satisfaction with local area as a place to live

6

9

56

26

4

%Very satisfied

Fairly satisfied

Neither

Fairly dissatisfied

Very dissatisfied

%

82%

8%

Source: PS3 Overall, how satisfied or dissatisfied are you with your local area as a place to live?Base: All Merton Residents (1121)

Significant differences

Black residents (91%)


96

86

67

75 74

91


% Very satisfied / Fairly satisfied (avg 82%)1: Village/ Hillside/ Raynes Park/ Wimbledon Park






Satisfaction with local area as a place to live

Source: PS3 Overall, how satisfied or dissatisfied are you with your local area as a place to live?Base: All Merton Residents (1121)


Satisfaction with their home as a place to live

45

45

435

%

Very satisfiedFairly satisfiedNeitherFairly dissatisfiedVery dissatisfied

%

90%

5%

Source: PS4 And how satisfied or dissatisfied are you with your home as a place to live?Base: All Merton Residents (1121)

Significant differences

AB residents (95%)

Council tenants (74%)


97 96

81 83 85

93


% Very satisfied / Fairly satisfied (avg 90%) 1: Village/ Hillside/ Raynes Park/ Wimbledon Park






Satisfaction with their home as a place to live

Source: PS4 And how satisfied or dissatisfied are you with your home as a place to live?Base: All Merton Residents (1121)


Yes43%

No18%

DK39%

Whether older people able to get services & support to continue living at home

Source: PS21 In your opinion, are older people in your local area able to get the services and support they need to continue to live at home for as long as they want to?

Base: All Merton Residents (1121)


How well informed do you feel about what to do in the event of a large scale emergency?

38

32

5

3

21

%

Very well informedFairly well informedNot very well informedNot well informed at allDon't know

%

38%

59%

Falls among ABs (30%)

Source: PS12g How well informed do you feel about what to do in the event of a large-scale emergency e.g. flooding or human pandemic flu?


Crime and anti-social behaviour


Worry about crime

21

19

24

21

38

38

41

46

13

14

13

12

23

26

18

18

3

4

31

42008

2007

2006

2005

%

Very worried Fairly worried Neither

Not very worried Not at worried DK

57%

65%

67%

Source: Q6 How worried are you about each of the following in Merton? …CrimeBase: All Merton residents (c1000)

59%


5663 63

78 7569

5652

63

76 72 70

48 51 53

65 63 66

54 55 52

7064 66


2005 2006 2007 2008

1: Village/ Hillside/ Raynes Park/ Wimbledon Park






% Fairly / very worried about crime (2005 avg 67%)

(2006 avg 65%)

(2007 avg 57%)

(2008 avg 59%)

Worry about crime

Source: Q6 How worried are you about each of the following in Merton? …CrimeBase: All Merton residents (c1000)


21

20

26

21

38

42

40

45

14

12

11

11

23

25

19

18

2

4

3

1

1

1

1

32008

2007

2006

2005

%



61%

65%

66%

Worry about anti-social behaviour

Source: Q6 How worried are you about each of the following in Merton? …Anti-social behaviourBase: All Merton residents (c1000)

59%


5967

62

73 7365

54 54

6975 73

67

51

63

53

67 6571

5357 56

6762 62


2005 2006 2007 2008

% Fairly / very worried about anti-social behaviour (2005 avg 66%)

(2006 avg 65%)

(2007 avg 61%)

(2008 avg 59%)







Worry about anti-social behaviour

Source: Q6 How worried are you about each of the following in Merton? …Anti-social behaviourBase: All Merton residents (c1000)


15

14

18

16

23

22

27

27

18

18

18

15

30

32

24

28

6

10

8

6

8

3

5

82008

2007

2006

2005

%



36%

45%

43%

Worry about drug users

Source: Q6 How worried are you about each of the following in Merton? …Drug usersBase: All Merton residents (c1000)

38%


3038

42

54 52 50

3139 41

5853 52

2530 29

45 4247

29 2835

4943 46


2005 2006 2007 2008

% Fairly / very worried about drug users (2005 avg 43%)

(2006 avg 45%)

(2007 avg 36%)

(2008 avg 38%)







Source: Q6 How worried are you about each of the following in Merton? …Drug usersBase: All Merton residents (c1000)

Worry about drug users


15

15

31

32

17

16

28

30 4

252008

2007

%



47%

Worry about people being drunk or rowdy in public places

Source: Q6 How worried are you about each of the following in Merton? …People being drunk or rowdy in public places


47%


4339

50 50 4945

52

4146

50 5151


2007 2008







Source: Q6 How worried are you about each of the following in Merton? …People being drunk or rowdy in public places


Worry about people being drunk or rowdy in public places

% Fairly / very worried about drug users (2007 avg 47%)

(2008 avg 47%)


Whether the police and local public services are dealing with anti-social behaviour and crime in their local area

9

23

54

7

52

%

Strongly agreeTend to agreeNeitherTend to disagreeStrongly disagreeDon't know

Source: PS26 It is the responsibility of the police and local public services to work in partnership to deal with anti-social behaviour and crime in your local area. So how much would you agree or disagree that the police and local public services are successfully dealing with these issues?


%

61%

11%


55

66 65

50

71

61








% Strongly / tend to agree (61%)

Source: PS26 It is the responsibility of the police and local public services to work in partnership to deal with anti-social behaviour and crime in your local area. So how much would you agree or disagree that the police and local public services are successfully dealing with these issues?


Whether the police and local public services are dealing with anti-social behaviour and crime in their local area


4

7

4

29

29

26

19

18

20

31

28

30

13

18

4

5

3

132008

2007

2006

%

Very informed Fairly informed Neither

Not very informed Not at all informed DK

37%

30%

How informed residents feel about what is being done to tackle anti-social behaviourSignificant fall from 2007

Source: Q7 How well informed do you feel about what is being done to tackle anti-social behaviour in your area?Base: All Merton residents (c1000)

33%


32 29 29 28 3127

3631

47

28

4036

2834

3034

39 37


2006 2007 2008

% Fairly / very informed (2006 avg 30%)

(2007 avg 37%)

(2008 avg 33%)







Source: Q7 How well informed do you feel about what is being done to tackle anti-social behaviour in your area?Base: All Merton residents (c1000)

How informed residents feel about what is being done to tackle anti-social behaviour

Tackling racism, social cohesion and respect


Whether the council treats people in a fair and non-discriminatory way

6

23

52

6

122

%

Strongly agreeAgreeNeitherDisagreeStrongly disagreeDon't know

Source: Q8 Do you agree that Merton Council treats people in a fair and non-discriminatory way?Base: All Merton residents (1121)

%

57%

8%


27

3532

4238 3935 40

0

10

20

30

40

50

60

70

80

90

100

2001 2002 2003 2004 2005 2006 2007 2008

Merton

Whether the council tackles racism% saying yes

Source: Q10 In your opinion do you think that Merton Council tackles racism or not?Base: All Merton residents (c1000)


44 4129 24

16 1932

55

39 40 4022

WhiteBlack / Black-

BritishAsian / Asian-

British Mixed

%Yes

No

DK

Source: Q10 In your opinion do you think that Merton Council tackles racism or not?Base: All Merton residents (1121)

Whether the council tackles racism


Your local area is a place where people from different backgrounds get on well togetherSignificant increase from 81% in 2007 to 85% in 2008

11

70

62

10

18

66

81

7

20

60

73

9

18

67

81

7

Definitelyagree

Tend to agree Tend todisagree

Definitelydisagree

Don't know /too fewpeople

%

2005 2006 2007 2008

Source: Q18 To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together?



Your local area is a place where people from different backgrounds get on well together By ethnicity

2 17

66 72 6575

18 13 199

7 61 27 12 7

WhiteBlack / Black-

BritishAsian / Asian-

British Mixed

%Definitely agree

Tend to agree

Tend to disagree

Definitely disagree

DK / too few people

Source: Q18 To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together?


85% 86% 85% 83%


Whether treated with respect and consideration by local public servicesAll / most of the time = 68%

5

19

49

19

72

%

All of the timeMost of the timeSome of the timeRarelyNeverDon't know

Source: PS20 In the last year, would you say that you have been treated with respect and consideration by your local public services?


%


22

57

10

5

6

%

Not a problem at allNot a very big problemA fairly big problemA very big problemDon't know

Source: PS19 In your local area, how much of a problem do you think there is with people not treating each other with respect and consideration?


%

68%

28%

How much of a problem is people not treating each other with respect and consideration in local area


81

6973

5664

56


% Not / not a very big problem (68%)1: Village/ Hillside/ Raynes Park/ Wimbledon Park






Source: PS19 In your local area, how much of a problem do you think there is with people not treating each other with respect and consideration?


How much of a problem is people not treating each other with respect and consideration in local area

Community activity


Whether can influence decisions affecting their local area

53

42

65

43

53

61

4854 51 50 4745

6257

49

58

4948


2006 2007 2008







% Definitely / tend to agree (2007 avg 52%)

(2006 avg 51%)

(2008 avg 53%)

Source: PS13 Do you agree or disagree that you can influence decisions affecting your local area?Base: All Merton residents (c1000)


Satisfaction with cultural opportunities

528

15 18

58 56

11 11

528

2007 2008

%

Very satisfied

Fairly satisfied

Neither

Fairly dissatisfied

Very dissatisfied

DK

%

70%

Source: Q13 Overall, how satisfied are you with the cultural opportunities in Merton?Base: All Merton residents (c1000)

68%


78 77

6169 67

75

59

71

59

726765


2007 2008

% Very / fairly satisfied (2007 avg 70%)

(2008 avg 68%)







Source: Q13 Overall, how satisfied are you with the cultural opportunities in Merton?Base: All Merton residents (c1000)

Satisfaction with cultural opportunities


3

2

2

2

2

1

1

Services in the local community

Local services for young people

Tenants' group decision makingcommittee

Tackling local crime problems

Regenerating the local area

Local health/education services

Been a local councillor

%

Source: PS16 In the past 12 months have you …?Base: All Merton residents (1121)

Involvement with groups that can make decisions affecting ….

Complaints


Yes20%

No80%

Whether made a complaint in the last year

Source: Q15 Have you made a complaint to the council about its services in the last year?Base: All Merton Residents (1121)


Satisfaction with the way complaint was handled

33

10

20

10

1

26

%

Very satisfiedSatisfiedNeitherDissatisfiedVery dissatisfiedDon't know

Source: Q16 How satisfied were you with the way in which your complaint was handled?Base: All Merton residents who have made a complaint in the last year (226)

%

30%

59%




53

36

34

32

31

27

19

17

17

16

15

15

11

5

5

4

3

2

My Merton - the Council magazine

BBC London television

www.merton.gov.uk

Metro

The South London Guardian

ITV London Tonight

The Post

London Paper

BBC London radio

Wimbledon Time and Leisure magazine

BBC London website

London Lite

Evening Standard

South London Press

LBC Radio

Radio Jackie

Choice FM

Grapevine

% mentioning

Source: Q14 Which, if any, of the following do you use to access information?Base: All Merton residents (1121)

Young Persons Survey


54

35

30

24

23

21

19

17

16

14

12

13

10

46

36

43

19

21

19

22

18

18

18

13

11

11

46

28

31

24

32

20

23

16

13

17

15

9

12

45

34

35

26

29

13

30

18

13

16

18

8

Crime

Bad behaviour

Bullying

Litter

Not enough done for youth

Pollution

Drug use / pushers

Education

Traffic

Public transport

Lack of recreational facilities

Lack of jobs

Health

2008200720062005

Areas of personal concern – Young peopleSignificant fall for bullying from 2007

Base: All Merton residents 11-17yrs (2008: 257, 2007: 260, 2006: 245)

%


Areas of personal concern – social grade

Base: All Merton residents 11-17yrs (257)

%

23

23

25

24

41

18

35

15

Bullying

Pollution

AB

C1

C2

DE


Image of the council – young people

% Saying Great Deal / Some Extent

64

60

50

49

38

58

61

43

48

33

65

58

42

49

33

61

58

41

46

34

Does enough to protect youngpeople

Provides services which youngpeople need

Keeps young people informed

Listens to concerns of youngpeople

Involves young people indecision making

2008

2007

2006

2005

Base: Merton residents 11-17yrs who know a lot or a little about the Council (2008: 158, 2007:156, 2006: 245, 2005: 151)

%


Perceived service delivery – Young people

10

7

5

9

9

12

14

15

18

4

19

15

24

11

6

72

72

63

63

62

58

56

56

55

54

50

42

41

39

27

Poor - Extremely Poor Good-Excellent

Difference from 2007

Primary schools

The police

Libraries

Public transport

Parks, playgrounds and open spaces

Local health services

Recycling facilities

Secondary schools

Leisure / sports facilities

Repair of roads/pavements/cycle paths

Street cleaning

Sixth form colleges

Arts and culture

Activities for young people

Social services for children and families


0

+3

-4

-2

-1

0

-2

-1

-1

-4

-1

-7

-2

-3

-9**Sig


Young people and political involvement

5

23

6

7

69

77

46

55

47

12

15

29

37

42

2

3

2

3

4

18Doing voluntary work

Voting in an election

Being a member of aschool council

Write to localcouncillor

Campaiging (march,protest, sign petition)

%Am doing/have done Might do in future Would never do this DK

86% 86% 86%

82% 86% 93%

69% 68% 65%

61% 63% 67%

55% 54% 56%

2008 2007 2006

Have done or might consider doing



Out of school activities attended82% engage in at least one activity

40

17 1915

9

26

40

1720

12

6 4

43

34

25

18 17

116 4

53

41

23 22

138

5 52

Librariesand parks

Sports / gym After-schoolclub

Drama /Dance /Music

Youth club Scout /adventure /cadet grps

Breakfastclub

Other

2005 2006 2007 2008

%



Out of school activities young people would like to attend94% would like to attend at least one

%

44 44

13

35

23

13

5 6

50

31

20

2926

6 6

49

34

2628

23

86

4

50

3128

26

18

8 9

2

8

Sportsactivities

Place tomeet friends

/ others

Parks andplaygrounds

Music / art /drama

Place forplay andhobbies

Place to dohomework

Place adultsorganiseactivities

Place adultslisten toprobs

2005 2006 2007 2008



To what extent do you agree that Merton is a good place for young people to live?

2314

67 68

14 14

15

2007 2008

%

A great deal

To some extent

Not very much

Not at all

DK

%

81%

Base: All Merton residents 11-17yrs (2008: 257, 2007: 260)

81%


How would you prefer to get information about the Council?

28

28

23

20

19

17

16

14

9

9

8

2

19

23

7

22

11

15

23

13

9

7

8

4

Local newspaper

Leaflets to your door

Friends / neighbours / relations

Email

Posters

The Council newsletter

Merton website

Leaflets/notice boards in Council buildings

Local radio

Community websites

Text messages

Council offices

% mentioning

2008

2007



How important is it for you that the Council looks after the environment through its policies?A significant increase from 2007

%

86%

1 214

3741

51

210

48

2007 2008

%

Very importantFairly importantNeitherNot very important

Not at all importantDK


92%

Merton Residents Survey 2008/09Draft Presentation

Presented byTNS Social

September 2008

Documents

Merton Residents Survey 2008/09 Draft Presentation Presented by TNS Social September 2008