Merton ALG Residents Survey 2005 DRAFT PRESENTATION Prepared by TNS Social November 2005

Merton ALG Residents Survey 2005

DRAFT PRESENTATION

Prepared byTNS Social

November 2005

Merton Residents Survey 2005

Issues of concern

Image of borough

Service delivery

User perceptions

Extra Questions 2005

Household waste collection

Satisfaction with Council & complaint handling

Internet use in Merton

Discrimination and tackling racism

Recognition of campaigns in Merton

Crime, anti-social behaviour and Drugs

Young peoples survey

ISSUES COVERED


1175 interviews conducted in home and in street

Fieldwork conducted 2 – 25 September 2005

2004: 10 November – 7 December 2004

2003: 21 October – 28 November 2003

Representative quota sample

Quotas set on gender, ethnic origin, age, working status of women and housing tenure, set to 2001 Census

88 sampling points across the borough

METHODOLOGY


Men

Women

18-34

35-59

60+

Owner Occupier

/Other

Council Rented

SET ACHIEVED Number

% %

49 46 540

51 54 635

36 27 316

42 51 595

22 23 264

91 93 1091

9 7 84

}

SAMPLE PROFILE

Base: All Merton residents (1175)


SET % ACH % ACH NO.

ETHNICITY

White 75 78 920

Mixed

Black 25 21 251

Asian

Other


SAMPLE PROFILE

Areas of Personal Concern


45

40

31

29

22

19

17

14

10

10

9

8

7

Council Tax

Crime

Litter / dirt

Traffic congestion

Education standards

Pollution

Health service

Lack of affordable housing

Rising prices / interest rates

Lack of recreational facilities

Not enough for elderly

Public transport

Lack of jobs

% mentioning


Change from 2004

*Sig

-6*

+8*

-7*

0

+9*

+5*

+1

0

+3*

-2

+1

-4*

0

AREAS OF PERSONAL CONCERNMerton 2005


UP: %Education +9Crime +8Pollution +5Rising prices +3

DOWNLitter / dirt - 7Council tax - 6Public transport - 4

CHANGES IN AREAS OF CONCERN SINCE 2004


MAIN ISSUES OF PERSONAL CONCERN 1995 - 2005

28

46

42

38

3233

29 29

39

34

29

45

36

32

40

18

28

3534

47

51

45

26

35

38

31

3539

34

18

32

15

25

35

45

55

1995 1999 2000 2001 2002 2003 2004 2005

Base: All Merton residents

Traffic

Crime

Council tax

Litter


CONCERNS OF ‘AB’ RESIDENTS

29

39

25

33

19

Congestion %

All

AB

C1

C2

DE

22

30

24

13

15

Education %



CONCERNS OF ‘C2DE’ RESIDENTS

9

4

8

14

12

Care for elderly %

All

AB

C1

C2

DE

7

2

8

4

14

Lack of jobs %



45

40

31

29

22

19

17

14

10

10

9

8

7

35

51

23

21

23

19

23

16

9

8

11

10

12

Council Tax

Crime

Litter

Traffic

Education

Pollution

Health service

Lack of affordable housing

Rising prices / interest rates

Lack of recreational facs.

Not enough for elderly

Poor public transport

Lack of jobs

% mentioning

Merton LondonBase: All residents

Diff to London

*Sig

+10*

-11*

+8*

+8*

-1

0

-6*

-2

+1

+2

AREAS OF PERSONAL CONCERN: Merton 2005

-2

-5*

-2


MORE CONCERN IN MERTON %Council Tax +10Litter +8Traffic +8

LESS CONCERN IN MERTON %Crime -11Health Service -6Lack of jobs -5

SIGNIFICANT DIFFERENCES FROM LONDON 2005

Image of the council


74

62

62

59

54

53

49

48

46

46

45

44

39

33

Staff friendly

Informs

Doing a good job

Better place to live

Easy to phone

Efficient & well run

Listens

Difficult to phone

Involves

Does enough for people like me

Responsive

Doesn't do enough for me

Better than a year ago

Good value for council tax paid

% agreeing a great deal/ to some extent

Changefrom 2004

*Sig

+9*

+6*

+7*

+14

-2

+3+3

+1

+4

-4


0

+2

IMAGE OF THE COUNCIL 2005

+1

-1


BETTER: %Staff friendly +9Better place to live +7Informs residents +6

WORSE:Nothing

CHANGES SINCE 2004


79

69

64

57 57

68

62 62

72

59

53

4846

5755

5352

35

3027

32

42

37

33

20

30

40

50

60

70

80

1995 1999 2000 2001 2002 2003 2004 2005

Good job

Efficient

OVERALL PERCEPTIONS MERTON Saying Great Deal / Some Extent


VFM


6259 58

6466

79

57 57

68

62 62

66

6163

58

66

69

64

30

40

50

60

70

80

1991 1995 1999 2000 2001 2002 2003 2004 2005

London Merton Outer

DOING A GOOD JOB No change in Merton, now on par with London

Highest 2004/5 71Highest 2003/04 68

Lowest 2004/05 58

Lowest 2003/04 53


3236 36

4246

3236

40 3941

3434

2826

10

20

30

40

50

60

70

80

1999 2000 2001 2002 2003 2004 2005

London Merton Outer

BETTER JOB NOW THAN YEAR AGO No change in Merton this year

Highest 2003/04 51

Lowest 2004/05 38 Lowest 2003/04 36

Highest 2004/05 51


48

56

49 50 4951

48 48

5554

72

5759

53

4846

5755

5354

30

40

50

60

70

80

1991 1995 1998 1999 2000 2001 2002 2003 2004 2005

London Merton Outer

EFFICIENT AND WELL RUN No change in Merton this year

Highest 2003/04 58

Lowest 2003/04 41Lowest 2004/05 41

Highest 2004/05 62


53

61

51

5658 57

69

61

50

61

56

6258

63

52

56

69

52

30

40

50

60

70

80

1991 1995 1999 2000 2001 2002 2003 2004 2005

London Merton Outer

KEEPS RESIDENTS INFORMED Improvement in Merton following the London pattern

Highest 2003/04 76

Highest 2004/05 73

Lowest 2004/05 47

Lowest 2003/04 52


4749

39

45

53

45 45 45

52

47

54

37 36 37

4947

4946

30

40

50

60

70

80

1991 1995 1999 2000 2001 2002 2003 2004 2005

London Merton Outer

LISTENS TO CONCERNS No change in Merton

Lowest 2003/04 41Lowest 2004/05 39

Highest 2004/05 54Highest 2003/04 54


4139

37 38

49

33

42 4345 46

34

44

35 36

20

30

40

50

60

70

80

1999 2000 2001 2002 2003 2004 2005

London Merton Outer

INVOLVES RESIDENTS IN DECISION MAKING No change in Merton, on a par with London

Lowest 2003/04 36

Highest 2003/04 47Highest 2004/05 48

Lowest 2004/05 36


69

63

6769

67 66

7174

69

65

74

66

7270

66 68

75

69

30

40

50

60

70

80

1995 1998 1999 2000 2001 2002 2003 2004 2005

London Merton Outer

STAFF FRIENDLY AND POLITE Rise in ratings, on par with London average

Highest 2003/04 74

Lowest 2003/04 65

Lowest 2004/05 60

Highest 2004/05 78


33

38

4541

3841

45

33

49

38 3835

4345

4145

39

35

20

30

40

50

60

70

80

1991 1995 1999 2000 2001 2002 2003 2004 2005

London Merton Outer

RESPONDS QUICKLY WHEN ASKED No change, remaining on par with London

Highest 2003/04 48

Lowest 2003/04 36

Lowest 2004/05 38

Highest 2004/05 50


46

55

62

58

54

59

64

48

5452 52

59

4444

30

40

50

60

70

80

1999 2000 2001 2002 2003 2004 2005

London Merton Outer

MAKING AREA BETTER PLACE TO LIVE Improvement this year following the London trend

Highest 2003/04 67

Lowest 2003/04 51Lowest 2004/05 52

Highest 2004/05 68


4240 40

4547 48

4548

36

4345

52

48 4851

44

4142

30

40

50

60

70

80

1995 1998 1999 2000 2001 2002 2003 2004 2005

London Merton Outer

DOES NOT DO ENOUGH FOR PEOPLE LIKE MENo change in Merton

Lowest 2003/04 41

Lowest 2004/05 36

Highest 2003/04 53Highest 2004/05 51


46 47 45 47 45 47

3942 44

51

454641

48

28

42

0

10

20

30

40

50

60

70

80

1991 1995 2000 2001 2002 2003 2004 2005

London Merton Outer

DIFFICULT TO CONTACT BY PHONE No change this year and on a par with London

Highest 2003/04 54

Lowest 2004/05 35

Highest 2004/05 48

Lowest 2003/04 41


BETTER THAN LONDON: %None

WORSE THAN LONDON:Better than a year ago -7Informs -7 Better place to live -5

IMAGE OF THE COUNCIL 2004 Merton Vs London

Service DeliveryService Delivery

Merton Residents Survey 2005Base: All respondents (1175)

1114

410

91011

1827

201919

35666

1629

75

11

656463

6161

565352

4343

3534

323131

2619

1716

1110

Poor - Extremely Poor Good-Excellent

PERCEIVED SERVICE DELIVERY Merton 2005 Change since

2004

0

+6*

+9*+11*

+3

+1+1+5*

-2+4

+4*

-7*

-3-6*

-9*-11*

-9*-10*-8*

-4*

-6*

Refuse collectionRecycling facilities

Coll. council tax

Public transport Street lighting

Health services Libraries Parks etc.

Street cleaningPolicing

Leisure facilitiesFly tip removal

Roads / pavementsAdult education

Primary educationNursery educationSecondary educn.

Youth servicesSocial services Housing benefit

Council housing *Sig


BETTER: %Public transport +11Collecting council tax +9Recycling facilities +6Parks etc +5Fly tip removal +4 WORSE:Secondary education -11Housing benefit -10Council Housing -9Nursery education -9Social services -8Roads / pavements -7Leisure facilities -6Primary education -6Youth services -4

CHANGES SINCE 2004


67

75

66 6468 69

7376

80

66

50

66

62

71

65

6570

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005

London Merton Outer

REFUSE COLLECTION No change in Merton

Highest 2003/04 84

Lowest 2004/05 64

Lowest 2003/04 62

Highest 2004/05 87


35

4651 50

46

53 53

63

54

69

44 44

33

46

58

49

64

51

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005

London Merton Outer

RECYCLING Merton shows improvement in line with London

Highest 2004/05 75

Lowest 2004/05 39

Highest 2003/04 66

Lowest 2003/04 40


39

50

40 4043

37

45

52

41

58

4236

31

4743

45

36

43

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005

London Merton Outer

STREET CLEANING No change in Merton

Highest 2004/05 65

Lowest 2004/05 40

Highest 2003/04 57

Lowest 2003/04 37


53

60 6056 58 59

68

56

67

58 5862 61

5756 5854

59

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005

London Merton Outer

STREET LIGHTING No change in Merton

Highest 2004/05 72

Lowest 2004/05 56

Highest 2003/04 64

Lowest 2003/04 49


21 2327

24 2528 27

36

21

3024

38 39

3228

2320

26

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005

London Merton Outer

ROAD AND PAVEMENT REPAIR Decline this year but still higher than 2002 levels

Highest 2003/04 38

Lowest 2003/04 22

Highest 2004/05 47

Lowest 2004/05 27


1622 24 24 24 25

3226

35 35

2623

17

25

31

2320

28

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005

London Merton Outer

NURSERY EDUCATION Decline this year back to 2002 levels

Highest 2003/04 35

Lowest 2004/05 20

Lowest 2003/04 19

Highest 2004/05 45


23 25

32 3229 30 32

39

28

35 3731

25 2825 28

36

25

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005

London Merton Outer

PRIMARY EDUCATION Decline this year back to 2002 levels

Highest 2004/05 46

Lowest 2004/05 26Lowest 2003/04 23

Highest 2003/04 36


22 2024

2721 20

24

33

1815 15

2730

2025

1916

19

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005

London Merton Outer

SECONDARY EDUCATION Decline this year, as with other educational services

Highest 2004/05 43

Lowest 2004/05 19 Lowest 2003/04 12

Highest 2003/04 27


37 3631

3440

35 35 3741

32

41

2934 32 34

31

26

30

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005

London Merton Outer

ADULT EDUCATION / EVENING CLASSES No change

Highest 2003/04 40

Highest 2004/05 42

Lowest 2003/04 24 Lowest 2004/05 24


59 5855

59 5855 56

70 71

53 5552 53

6157

495657

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005

London Merton Outer

LIBRARIES No change

Highest 2004/05 65

Lowest 2004/05 48Lowest 2003/04 46

Highest 2003/04 63


43 4541

48 4946 47

58

4954

39

48 50 52484743

44

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005

London Merton Outer

PARKS, PLAYGROUNDS, OPEN SPACES Merton shows improvement, as does London as a whole

Highest 2003/04 53

Lowest 2004/05 39

Highest 2004/05 53

Lowest 2003/04 33


42 41 39 40 39 3734

3742

37

48

3336

413534

4140

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005

London Merton Outer

LEISURE AND SPORTS FACILITIES Merton shows decline in this service, now below London

Highest 2003/04 51

Lowest 2004/05 30Lowest 2003/04 26

Highest 2004/05 53


45

5356 56 55 53

5954 5847

636060

47

0

10

20

30

40

50

60

70

80

90

100

1999 2000 2001 2002 2003 2004 2005

London Merton Outer

COLLECTION OF COUNCIL TAXMerton shows improvement, now ahead of London

Highest 2003/04 63

Lowest 2004/05 49Lowest 2003/04 51

Highest 2004/05 64


1316

12 14 14 14 1619

9

18 19

10

1712

15 17 1413

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005

London Merton Outer

COUNCIL HOUSING Decline in Merton this year, now below London

Highest 2004/05 32

Lowest 2003/04 11

Highest 2003/04 22

Lowest 2004/05 12


17 15 1419 20

9

20 21

11

1817 1313

1317 14

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005

London Merton Outer

HOUSING BENEFIT Decline this year, Merton now below London

Highest 2004/05 33

Lowest 2004/05 14

Highest 2003/04 26

Lowest 2003/04 14


23 24 22 22 2117 18

212628

34

23 25

15

26 24

16

22

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005

London Merton Outer

SOCIAL SERVICES Decline takes Merton below the London average

Highest 2004/05 38

Lowest 2003/04 18Lowest 2004/05 18

Highest 2003/04 27


3942

45 44 43 4347

56

46

58 57 59

41

55 55 56

4442

0

10

20

30

40

50

60

70

80

90

100

1991 1995 1999 2000 2001 2002 2003 2004 2005

London Merton Outer

LOCAL HEALTH SERVICE No change in Merton ratings since 2003

Highest 2003/04 55Highest 2004/05 59

Lowest 2004/05 42Lowest 2003/04 36


44

3431

3531 33

484843

36 34 3539

43

2828

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005

London Merton Outer

POLICING No significant change this year in Merton

Highest 2004/05 46Highest 2003/04 41

Lowest 2004/05 33Lowest 2003/04 30


48

3741

4952

66

33

43

5450

61

45 4649

4346

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005

London Merton Outer

PUBLIC TRANSPORT Improvement in Merton, following the London trend

Highest 2004/05 65Highest 2003/04 58Lowest 2004/05 48

Lowest 2003/04 40


4135

3034

27

21

34

0

10

20

30

40

50

60

70

80

90

100

1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 2005/06

Merton

CIVIC AMENITIES / FLY TIP REMOVAL Continues to improve

Merton Residents Survey 2005Base: All respondents (1175)

1114

410

91011

1827

201919

35666

1629

75

11

656463

6161

565352

4343

3534

323131

2619

1716

1110


PERCEIVED SERVICE DELIVERY Merton vs. London 2005 Diff. to London

-8*

+1

+5*-5*

-7*

0-8*-6*

-9*-5

n/a

-4*

-10*-8*

-6*-14*

-9*-9*-10*

n/a

-7*

Refuse collectionRecycling facilities

Coll. council tax

Public transport Street lighting

Health services Libraries Parks etc.

Street cleaningPolicing

Leisure facilitiesFly tip removal

Roads / pavementsAdult education

Primary educationNursery educationSecondary educn.

Youth servicesSocial services Housing benefit

Council housing *Sig


MERTON BETTER THAN LONDON: %Collection of council tax +5

MERTON WORSE THAN LONDON:Secondary education - 14Adult education - 10Social services - 10Council housing - 9 Housing benefit - 9Street cleaning - 9Refuse collection - 8Libraries - 8Primary education - 8Leisure facilities - 7Street lighting - 7Nursery education - 6Parks etc - 6Public Transport - 5Roads / pavements - 4

DIFFERENCES FROM LONDON2005

User trendsUser trends

WARNING : SMALLER SAMPLES = BIGGER ERRORS

The Annual Survey of Residents is undertaken to provide an update of how the residents of Merton feel about their local area and services. The 2005 survey was based on a sample of 1,175 local people.

This sample is considered to be statistically large enough to represent Merton as a whole. However, when undertaking detailed analyses (for example by ethnic group, or by ward) the sample sizes reduce and

consequently the robustness of the outcomes deteriorates.

When the analysis it taken further to include cross-tabulations (for example, by ethnic group within a ward) the sample sizes become so small, and the sampling errors so large, that the headline figures cannot be

taken to provide an accurate reflection of what that cohort of residents really think.

Grouping a small number (eg three or four) wards with similar characteristics together to increase the sample size can be useful in understanding sub-borough patterns and trends, but nonetheless the margin of error in these clusters will still be substantial, and significantly larger than that which would be expected from

the data for the borough as a whole.

For this reason these tables must be used with extreme caution, and headline figures for such cohorts should not be quoted in documentation without their associated confidence intervals, as otherwise they are

likely to be misleading.


26

65

10

27

19

18

19

23

6

14

11

40

49

3

59

9

Excellent-Good Average Poor-Extremely Poor Don't know

%

NURSERY EDUCATION

Total 2005

COUNCIL HOUSING

Total 2005

Users 2005 (84)

Tenants 2005 (84)

OPINION OF SERVICESUsers vs. Non-Users


34

5752

57 57 5660 60

71 72

60

7368

73

60

6865

57

0

10

20

30

40

50

60

70

80

90

100

1995 1998 1999 2000 2001 2002 2003 2004 2005

London

Merton

NURSERY EDUCATION (UNDER 5’S) - USERS% saying Good - Excellent


666262 64

61

6866

61

6465

0

10

20

30

40

50

60

70

80

90

100

2001/2 2002/3 2003/4 2004/5 2005/6

London

Merton

PRIMARY EDUCATION - USERS% saying Good - Excellent


48

55

41

4853

47

56

37

31

47

0

10

20

30

40

50

60

70

80

90

100

2001/02 2002/03 2003/04 2004/5 2005/06

London

Merton

SECONDARY EDUCATION - USERS% saying Good - Excellent


69 6863

74 76 74

6865

7375

55

65

56

71

55

61

68

56

0

10

20

30

40

50

60

70

80

90

100

1995/96 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/5 2005/6

London

Merton

EVENING CLASSES / ADULT EDUCATION - USERS% saying Good - Excellent


3128

22

3135 35 35

32

4339 37

45

34

24

39

25 2731

0

10

20

30

40

50

60

70

80

90

100

1995/96 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/5 2005/6

London

Merton

COUNCIL HOUSING - TENANTS% saying Good - Excellent


46 4439

52

4540

53

62

56

47

59

52

37

45

40 3839

68

0

10

20

30

40

50

60

70

80

90

100

1995/96 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/5 2005/6

London

Merton

HOUSING BENEFIT - USERS% saying Good - Excellent


4044 43 44 43

5045

52 53

68

48 48

41

34

504650

0

10

20

30

40

50

60

70

80

90

100

1995/96 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/5 2005/6

London

Merton

SOCIAL SERVICES - USERS% saying Good - Excellent


50 5249

58 5955 57

64

58

48 5047

555956

544756

0

10

20

30

40

50

60

70

80

90

100

1995/96 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/5 2005/6

London

Merton

PARKS, PLAYGROUNDS & OPEN SPACES - USERS% saying Good - Excellent


7066 66

73 72 72 72 747779

60

68

62 63 61

677076

0

10

20

30

40

50

60

70

80

90

100

1995/96 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/5 2005/6

London

Merton

LIBRARIES - USERS% saying Good - Excellent


57 58 5855 53 53

50

56

63

5255

48 47

41

485049

49

0

10

20

30

40

50

60

70

80

90

100

1995/96 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/5 2005/6

London

Merton

LEISURE AND SPORT FACILITIES - USERS% saying Good - Excellent


72 70 7066

6065

6872

64

5853

40

51

63

70

62

80

49

0

10

20

30

40

50

60

70

80

90

100

1995/96 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/5 2005/6

London

Merton

RECYCLING - USERS% saying Good - Excellent


Total Users Recycling facilities +8* +7* Parks, playgrounds, open spaces

+5* +5

Libraries +1 +6 Leisure & sports facilities - 6* -1 Nursery education - 9* -3 Primary education - 6* -4 Secondary education -11* -14 Adult education - 3 +7

Housing Benefit - 10* +8 Social Services - 8* +16* Council housing - 9* +2

*Sig

CHANGES SINCE 2004-5Summary


London Merton Diff.Recycling 72 70 -2Parks 64 59 -5*

Nursery 60 65 +5Primary 68 62 -6Secondary 56 41 -15*Adult educ. 73 68 -5

Leisure 56 48 -8*Libraries 77 67 -10*

Social services 53 50 -3Council housing 43 27 -16*Housing benefit 62 45 -17*

* Sig

MERTON VS LONDON USERS 2005those saying Good - Excellent

Merton Extra QuestionsMerton Extra Questions

Household waste collection


Waste collection seen as reliable but over a quarter are dissatisfied with the cleanliness of the streets the day after collection

49

60

85

18

11

7

20

28

8

Collection of bulkyhousehold waste

How clean & tidy thestreet is after

Reliability of wastecollection

%

Satisfied Neither Dissatisfied


65 22 11Refuse collection

Good-Excellent Average Poor-Extremely Poor


2005 vs. 2004: Improvements in satisfaction

45

49

55

60

79

85

22

18

18

11

12

7

16

20

25

28

8

8

2004

Collection of bulky household waste 2005

2004

How clean & tidy the street is after 2005

2004

Reliability of waste collection 2005

%

Satisfied Neither Dissatisfied



Waste collection most reliable around Ravensbury/ St Helier/ Cricket Green. Big improvement for Colliers Wood area

8982

77 79 7670

84 85 85 8488

84

Area 1 Area 2 Area 3 Area 4 Area 5 Area 6

2004

2005

% satisfied with “reliability of waste collection” (Avg 85%)


1: Village/ Hillside/ Raynes Park/ Wimbledon Park

2: Dundonald/ Trinity/ Abbey

3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden

4: Lavender Fields/ Pollards Hill/ Figges Marsh

5: Ravensbury/ St Helier/ Cricket Green

6: Colliers Wood/ Graveney/ Longthornton


Dissatisfaction with how clean street is after collection: rising in a number of areas

17

44

19

32

14

2724

44

30

21

2825


2004

2005

% dissatisfied with “how clean & tidy the street is the day after collection” (Avg 28%)









Good improvement for Dundonald/ Trinity/ Abbey in collection of bulky waste

14

31

8

22

6

1920 18 1719 20

28


2004

2005

% dissatisfied with “collection of bulky household waste” (Avg 20%)








Satisfaction with Council and Complaints Handling


How satisfied are you with the way the Council runs things?

6 16 24 49 4

%

Very dissatisfied

Fairly dissatisfied

Neither

Fairly satisfied

Very satisfied

Base: All Merton Residents (1175)

53% Satisfied22% Dissatisfied


Have you made a complaint to Merton Council in the last 12 months?

2518

7580

%

Yes No


9

11

34

27

12

12

20

22

22

27

%

Very satisfied Fairly satisfied Neither Fairly dissatisfied Very dissatisfied

Of those who made a complaint, 38% were satisfied with the way in which the complaint was handled

2004

2005

2005

2004


Internet use in Merton


Locations where internet accessed in last 3 months65% access from home, 31% from work. 27% do not have access

65

31

6 6 6

27

Home Work Public place e.glib.

Friend's /relative's house

Internet café None

Base: All Merton residents (1175

%


Which groups do not have internet access?

27

72

57

4744

Merton avg. Age 60+ Disabled C2DE grade Counciltenant


%

Discrimination, tackling racism and social cohesion


DOES MERTON COUNCIL TREAT PEOPLE IN A FAIR AND NON-DISCRIMINATORY WAY?50% Agree/strongly agree

1 24

22 2123

47 4746

5 4

1 6 7

6

2003-4 2004-5 2005-6

%

Strongly agree

Agree

Neither

Disagree

Strongly disagree


%


IS MERTON A COUNICIL THAT TACKLES RACISM OR NOT?35% say yes

52 4557

46 53

2120

11

1212

2735 32

42 35

2001/02 2002/03 2003/04 2004/5 2005/6

%Yes

No

DK

Base: All Merton Residents

%


IS MERTON A COUNICIL THAT TACKLES RACISM OR NOT?By ethnicity

5647

35

9 21

26

35 3240

White Black / Black-British Asian / Asian-British

%Yes

No

DK

Base: All Merton Residents

%


Is the local area a place where people of different backgrounds get on together?81% say yes

11

70

62

10

Definitelyagree

Tend toagree

Tend todisagree

Definitelydisagree

Don'tknow / toofew people

%


%


Recognition of campaigns in Merton


Campaigns seen over last yearBest recalled is ‘Are you Receiving My Merton?’

22

10 96 5

61

Are youreceiving

My Merton?

Home isWhere your

Heart is

TrashyMerton

Claim it We're goingas LOW as

we can

None

%


%


Who remembers campaigns?% recalling at least one campaign

36

29

42 41

29

MertonAverage

Male Female AB DE

%


%


Crime, Anti-social behavior and Drugs


How worried are you about...?Merton residents more worried about crime and anti-social behaviour than drug users in their area

3 3 818 18

2812 11

15

46 45

27

21 21 16

Crime ASB Drug users

%

Very worried

Fairly worried

Neither

Not very worried

Not at all worried


%


Residents in Lavender Fields / Pollards Hill / Figges Marsh are most worried about Crime

5663 63

7875

69


% Fairly / very worried about crime (avg 67%)









Worry about anti-social behaviour follows a similar pattern to that for crime

59

6762

73 73

65


% Fairly / very worried about anti-social behaviour (avg 66%)









There is a larger gap in worry about drugs between areas 1/2/3 and 4/5/6, than for crime and ASB

30

3842

54 52 50


% Fairly / very worried about drug users (avg 43%)









Young Persons Survey


45

35

34

30

29

26

18

18

16

13

13

8

55

33

23

29

25

19

21

14

12

12

9

8

Crime

Bullying

Bad behaviour

Drug use / pushers

Not enough done for youth

Litter

Education

Lack of recreational facilities

Public transport

Pollution

Traffic

Lack of jobs

Merton

London

Areas of personal concern – Young peopleCrime is biggest worry, but less so than London as a whole. Bad behaviour more of a concern in Merton than London.

Base: All Merton residents 11-17yrs (224)

%


2

25

21

18

10

4

Lack of Jobs

Standard ofeducation

Pollution ofenvironement

AB

DE

Areas of personal concern – Social grade Young people in AB households are more concerned about education & environment; DE more concerned about lack of jobs



51

26

22

34

50

12

Crime

Bullying

Lack ofrecreational

facilities

Male

Female

Areas of personal concern – Young peopleYoung males are more concerned with crime, females with bullying



37

51

30

24

30

40

28

45

35

49

57

63

52

58

44

28

21

1316

36

39

0

10

20

30

40

50

60

70

11 12 13 14 15 16 17

Bad Behaviour

Crime

Concern about crime increases and concern about bullying and bad behaviour decreases with age

Bullying



Image of the council – Young people

% Saying Great Deal / Some Extent

25

21

34

28

20

29

24

19

18

14

Provides services which youngpeople need

Does enough to protect youngpeople

Keeps young people informed

Listens to concerns of youngpeople

Involves young people indecision making

MertonLondon

Base: All Residents 11-17 yrs


11

4

5

14

12

12

18

14

19

18

24

8

21

40

7

63

61

60

59

56

55

55

52

52

46

46

35

32

32

24


Perceived service delivery – Young people


Differencefrom London

- 8

-1-5

-5

-1

n/a

-10*

+1+6

- 6- 7

- 4- 6

+5

-5

Leisure / sports facilities

Activities for young people

Libraries

Local health services

Primary schools

Public Transport

Recycling facilities

The Police

Parks / open spaces

Secondary schools

Sixth form colleges

Arts & culture

Street cleaning

Roads and pavements

Social services for children

*Sig


Young people and political involvementWhat young people have done, or might consider doing

18

25

5

10

90

71

43

72

47

6

10

30

22

41

1

1

2

1

2

3Voting in an election

Doing voluntary work

Being a member of aschool council

Write to localcouncillor

Campaiging (march,protest, sign petition)

%

Am doing/have done Might do in future Would never do this DK

Base: All Merton Residents 11-17yrs (224)


Out of school activities attended65% engage in at least one activity, with sports/gym most popular

40

1917

15

96

2

Sports / gym Drama /Dance /Music

After-schoolclub

Youth club Scout /adventure /cadet grps

Other Breakfastclub


%

Male 48%

Female 29%

Male 14%

Female 26%


Out of school activities young people would like to attend93% would like to attend at least one. Sport / friends most popular; activities organised by adults least popular


%

Male 53%

Female 29%Male 24%

Female 53%

Council rent 25%

Owner-Occupier 44%

44 44

35

23

13

65

Sportsactivities

Place tomeet friends

/ others

Music / art /drama

Place forplay &

hobbies

Place to dohomework

Place adultslisten to

probs

Place adultsorganiseactivities

SummarySummary

Please type your file name here 109

SUMMARY - ISSUES

Despite a fall in the level of concern this year, council tax remains the number one issue in Merton, and also of much more concern compared with London as a whole

Concern about crime has risen this year and it is now the second biggest area of concern (still lower than the London average)

Concern about litter has fallen this year but is the third biggest area of concern in Merton and also of much more concern here than in the rest of London

Compared with London, traffic congestion is also of more concern in Merton, as last year

There is less concern In Merton about health services and lack of jobs, compared with the London average


SUMMARY - IMAGE

Following a decline last year, the percentage of people saying the Council does a “good job” remained steady this year

In fact, there was no decline in any of the image dimensions

Ratings improved for Council staff being friendly, making the local area a better place to live and keeping residents informed

However, Merton Council is behind the London average for being better than a year ago, keeping residents informed and making the local area a better place to live


SUMMARY - SERVICES

Public transport, collection of Council tax, parks and fly tip removal showed an improvement this year.

Recycling facilities also improved this year (among everyone and users) and Merton is now on a par with London on this service.

Merton is ahead of London on collection of Council tax, but all other services fall behind the London average

A decline was seen in the educational services (nursery, primary & secondary) and the core services provided by the Council (housing benefit service, council housing and social services). However, among users, social services showed an improved rating.

Some other areas also showed a decline this year: repair of roads and pavements, leisure facilities and youth services


SUMMARY – Other local issues

Waste collection is seen as reliable by 85% (compared with 79% last year) but over a quarter remain dissatisfied with the cleanliness of the streets the day after collection, particularly residents of Dundonald/ Trinity/ Abbey, as last year.

Three quarters have internet access, most commonly at home (65%) and work (31%). Those with a disability and residents over 60 years of age are least likely to have access.

81% think their local area is a place where people from different background get on well together


SUMMARY – Satisfaction with Council

53% are satisfied with the way the Council runs things (52% last year)

25% made a complaint to Merton Council in the last year (compared to 18% in the last survey), of which 38% were satisfied with the way in which it was handled (42% last year).

As last year, half agree that Merton Council treats people in a fair and non-discriminatory way

35% think Merton Council tackles racism (decline from 42% last year)


SUMMARY – Young people Crime is the main area of concern among young people in Merton, though

concern here is less than in London as a whole. There is a greater concern among young people in Merton about bad behaviour than the rest of London.

Merton scores better than London on communication with young people (keeping young people informed and listening to concerns of young people)

However, young people in Merton rate their Secondary schools much lower than the rest of London, as the adults did

Two thirds of young people engage in at least one out of school activity, with sports/ gym being the most popular, particularly among boys. Dance/ drama/ music is the second most popular activity, but more so among girls than boys.

When asked what activities they might be interested in attending, 93% chose at least one of the options shown, with sports and place to meet friends being most popular and activities organised by adults being least popular.

Documents

Merton ALG Residents Survey 2005 DRAFT PRESENTATION Prepared by TNS Social November 2005