Matthew Bell

Business Development Manager / IT ConsultantGen-i Northland

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About Gen-i

Who we are and how we got there

Gen-i: An Australasian ICT Business3,300 staff3,350 clients, 300+ with Trans Tasman presenceover 17 locations in NZ and main centres in Australia

Gen-i Northland Local Franchise

Hands-on directors

Locally owned and operated20 years of investing in Northland 35 valued employees

Diverse client baseEducationExcellere CollegeRegent TrainingTikipunga PrimaryMaunu SchoolRuawai Primary SchoolPakotai School

Local GovtWhangarei District CouncilFar North District CouncilKaipara District CouncilNorthern Regional CouncilLarge EnterpriseTop EnergyNorthpowerNew Zealand RefineryJuken Nisso

LawWebb RossThomson WilsonLucy Postlewaight BarristerUrlich McNab

AccountingSudburysSyers Hamilton PoolGilmore BrownJohnson OShea

MedicalBush Rd MedicalNorthland OrthopaedicBream Bay MedicalTe Aroha Noa

GeneralSport NorthlandHill ConstructionPenguin WholesalersTe Rununga A Iwi O NgapuhiBaigents Office ProductsBrice & BarradellLowes & PartnersAdams Trimmer

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Gen-i delivery

Gen-i IT Products & Technical SupportGen-i Products & Services Gen-i TelecommunicationsGen-i PeripheralsGen-i ConsumablesGen-i Telephone Support DeskGen-i Computer Cabling

*Gen-i leads Smart Technology charge into education

*Kaye Curran, Business Manager at Carmel College, Auckland says using Gen-is My Student Account smartcard application has deliveredmany benefits;"Its improved our school environment by reducing queues, bullying and theft, it's reduced theoperating costs associated with handling of cash and it hascreated anew revenue stream to the school," she says.

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Idea!

Professional IT support for the cluster for a fixed annual fee

*One fee per annum no other bills! Ease of budgeting all schools contributeYou decide the portioning of costs as appropriateEach school decides how much support is required and when visits would occur rostered, set order of priority of urgencyRegular & proactive maintenance visits (software updates and patches)Remote and onsite break-fix supportInstallation of new PCs, printers and peripheral devicesInfrastructure advice and planningStaff adds, moves and changes: email, log-ons passwords (excludes after hours and cabling work)Super Gen-i technicianDedicated technical support just for the cluster 12 Schools

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Where to from here?Gen-i concept exclusive to Gen-iDoes this type of support model fit the cluster?Do you perceive you have enough work requiring this type of support model? Budgeting exercise based on a stock take of each school IT infrastructure 3 year agreement

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Benefits to the cluster of an association with Gen-i

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The benefits;Were local. Local call centre, local technicians, local account manager, local administrationBuying power for best of breed productsDurable. Trading in Northland for over 20 years Proven track record in the education sector forward thinkingHP warranty repair agent and Microsoft Gold partnerOne stop shop

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***This is the evolution of Gen-I from 2001 to now

As you can see, weve moved from being an organisation focused on market share and revenue to one that is also focussed on customer satisfaction

*****Gen-i is the sales and service wrap bringing together best of breed capabilities and solutions to customers. We invest and partner with global leaders and ensure access to the latest technological advancements. You can access a portfolio of ICT solutions and services from across Gen-is in-house capabilities, the wider Telecom group and from our comprehensive list of partners. You have the choice of IT, T or ICT.

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