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Master Guide SAP BusinessObjects Access Control 10.0 Target Audience Technology Consultants System Administrators PUBLIC Document version: 1.40 – 2011-08-08

Master Guide - SAP BusinessObjects Access Control 10.0

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Page 1: Master Guide - SAP BusinessObjects Access Control 10.0

Master GuideSAP BusinessObjects Access Control 10.0

Target Audience ■ Technology Consultants ■ System Administrators

PUBLICDocument version: 1.40 – 2011-08-08

Page 2: Master Guide - SAP BusinessObjects Access Control 10.0

Document History

CAUTION

Before you start the implementation, make sure you have the latest version of this document.

You can find the latest version posted on the SAP Service Marketplace at: http://

service.sap.com/instguides SAP BusinessObjects SAP BusinessObjects Governance, Risk, Compliance

(GRC) Access Control SAP GRC Access Control 10.0 .

The following table provides an overview of the most important changes that were made in the latest

versions:

Version Date Description

1.00 2010-12-13 Initial version

1.10 2011-01-31 Changed system landscape graphic to reflect updated product references.

1.20 2011-04-18 Added SAP Note: 1580393 “Documentation Updates for Access Control 10.0” to the Important SAP Notes section.

1.30 2011-07-25 Standardizing format. No technical information changed.

1.40 2011-08-08 Replaced software components graphic with table. No other technical information changed.

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Table of Contents

Chapter 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.1 About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.2 Related Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1.2.1 Planning Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1.2.2 Further Useful Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

1.3 Important SAP Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 2 Application Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.1 Software Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.2 System Landscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.3 Overall Implementation Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Chapter 3 Application Business Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Chapter 4 Application Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Chapter A Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

A.1 The Main SAP Documentation Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

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1 Getting Started

SAP BusinessObjects Access Control is an enterprise software application that enables organizations to

control access and prevent fraud across the enterprise, while minimizing the time and cost of

compliance. The application streamlines compliance processes, including access risk analysis and

remediation, business role management, access request management, superuser maintenance, and

periodic compliance certifications. It delivers immediate visibility of the current risk situation with real-

time data.

1.1 About This Document

This Master Guide is the central starting point for the technical implementation of the application.

You can find cross-scenario implementation information as well as scenario-specific information in

this guide. You use the Master Guide for an overview of the application, its software units, and its

scenarios from a technical perspective. The Master Guide is a planning tool that helps you to design

your system landscape.

The Master Guide consists of the following main sections:

■ Getting Started

This section contains information about using this document, reference documentation, and

related information (SAP Notes) crucial to the installation.

■ Application Overview

This section contains information about the technical system landscape, software components,

and implementation steps.

■ Application Business Scenarios

This section summarizes the main business scenarios for the application

■ Content Lifecycle Management

This section provides a general overview of this software component.

■ Application Documentation

This section lists all the pieces of documentation that support the application.

■ Reference: The Main SAP Documentation Types

This section provides a general overview of the available SAP documentation.

NOTE

Current information about implementation of SAP BusinessObjects Access Control and the latest

guides are posted on SAP Service Marketplace at http://service.sap.com/instguides SAP

1 Getting Started

1.1 About This Document

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BusinessObjects SAP BusinessObjects Governance, Risk, Compliance (GRC) Access Control SAP GRC Access

Control 10.0.

Constraints

This Master Guide primarily discusses the overall technical implementation of the application rather

than its subordinate components. Additional software dependencies may exist without being

mentioned explicitly in this document.

CAUTION

Verify that you have the latest documentation by visiting the SAP Service Marketplace before

beginning implementation.

1.2 Related Information

1.2.1 Planning Information

For more information about planning topics not covered in this guide, see the following content posted

on SAP Service Marketplace that is listed in the following table:

Content Location on SAP Service Marketplace

Latest versions of installation and upgrade guides http://service.sap.com/instguides SAP BusinessObjects SAP BusinessObjects Governance, Risk, Compliance (GRC) Access Control SAP GRC Access Control 10.0

General information about SAP BusinessObjects Access Control

http://www.sap.com/solutions/

sapbusinessobjects/

large/governance-risk-compliance/

accessandauthorization/index.epx

SAP Business Maps – information about applications/solutions and business scenarios

http://www.service.sap.com/businessmaps

Sizing, calculation of hardware requirements such as CPU, disk, and memory resource with the Quick Sizer tool

http://service.sap.com/quicksizer

Released platforms and technology-related topics such as maintenance strategies and language support

http://service.sap.com/platforms

To access the Platform Availability Matrix directly, enter http://service.sap.com/pam.

Network security http://service.sap.com/securityguide SAP BusinessObjects

High Availability http://www.sdn.sap.com/irj/sdn/ha

Performance http://service.sap.com/performance

Information about Support Package Stacks, latest software versions and patch level requirements

http://service.sap.com/sp-stacks

Information about Unicode technology http://www.sdn.sap.com/irj/sdn/i18n

1 Getting Started

1.2 Related Information

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1.2.2 Further Useful Links

The following table lists further useful links on SAP Service Marketplace:

Content Location on SAP Service Marketplace

SAP Message WizardProvides information about creating product error messages

http://service.sap.com/message

SAP Notes search http://service.sap.com/notes

SAP Software Download CenterYou can download and order software

http://service.sap.com/swdc

SAP Online Knowledge Products (OKPs) – role-specific Learning Maps

http://service.sap.com/rkt

SAP Release Notes http://service.sap.com/releasenotes SAP BusinessObjectsSAP BusinessObjects Governance, Risk, Compliance (GRC) SAP

BusinessObjects GRC Access Control

1.3 Important SAP Notes

You must read the following SAP Notes before you start the installation. These SAP Notes contain the

most recent information on the installation as well as corrections to the installation documentation.

Make sure that you have the latest version of each SAP Note, which you can find on SAP Service

Marketplace at http://service.sap.com/notes.

SAP Note Number Title Description

1490996 GRCFND_A Install SAP BusinessObjects Access Control 10.0 on SAP NW7.02

1504131 GRCFND_A Upgrade SAP BusinessObjects Access Control 10.0 on SAP NW7.02

1503749 GRCPINW Install SAP BusinessObjects Access Control 10.0 Plug-in on SAP BASIS 710 NW

1503750 GRCPINW Upgrade SAP BusinessObjects Access Control 10.0 Plug-in on SAP BASIS 710 NW

1500689 GRCPINW Install SAP BusinessObjects Access Control 10.0 Plug-in on SAP BASIS 700 NW

1500691 GRCPINW Install SAP BusinessObjects Access Control 10.0 Plug-in on SAP BASIS 700 NW

1500690 GRCPIERP Install SAP BusinessObjects Access Control 10.0 Plug-in on SAP BASIS 700 ERP

1500692 GRCPIERP Upgrade SAP BusinessObjects Access Control 10.0 Plug-in on SAP BASIS 700 ERP

1501882 GRCPINW Install SAP G BusinessObjects RC Access Control 10.0 Plug-in on SAP BASIS 640 NW

1501881 GRCPINW Upgrade SAP BusinessObjects Access Control 10.0 Plug-in on SAP BASIS 640 NW

1 Getting Started

1.3 Important SAP Notes

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SAP Note Number Title Description

1501880 GRCPIERP Install SAP BusinessObjects Access Control 10.0 Plug-in on SAP BASIS 640 ERP

1501879 GRCPIERP Upgrade SAP BusinessObjects Access Control 10.0 Plug-in on SAP BASIS 640 ERP

1497971 GRCPINW Install SAP BusinessObjects Access Control 10.0 Plug-in on SAP BASIS 620 NW

1498033 GRCPINW Upgrade SAP BusinessObjects Access Control 10.0 Plug-in on SAP BASIS 620 NW

1497972 GRCPIERP Install SAP BusinessObjects Access Control 10.0 Plug-in on SAP BASIS 620 ERP

1498034 GRCPIERP Upgrade SAP BusinessObjects Access Control 10.0 Plug-in on SAP BASIS 620 ERP

1500168 GRCPINW Install SAP BusinessObjects Access Control 10.0 Plug-in on SAP BASIS 46C NW

1500169 GRCPIERP Install SAP BusinessObjects Access Control 10.0 Plug-in on SAP BASIS 46C ERP

1580393 Documentation Updates for Access Control 10.0

Documentation updates for Access Control 10.0

1536525 GRC Access/Process Control Upgrade Add-on Handling

This note provides information about upgrading.

1 Getting Started

1.3 Important SAP Notes

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2 Application Overview

2.1 Software Components

The following table illustrates the software component matrix for the application:

Required or Optional Component/Version Comment

Required SAP NetWeaver 7.0 EHP2 SP06 Application Server

Required SAP Business Objects Access Control 10.0 Access Control Server

Optional SAP NetWeaver Enterprise Portal 7.02 SP06

The following table lists the software components for other systems in the customer's landscape that

are integrated with GRĊ.

Required or Optional Component Version Comment

Optional GRC 10.0 Java Components SAP GRC AC Portal Plug-in Back end systems

Optional GRCPIERP V1000_46C SAP GRC 10.0 Plug-in ERP 4.6C

Optional GRCPIERP V1000_620 SAP GRC 10.0 Plug-in ERP 6.20

Optional GRCPIERP V1000_640 SAP GRC 10.0 Plug-in ERP 6.40

Optional GRCPIERP V1000_700 SAP GRC 10.0 Plug-in ERP 7.00

Optional GRCPINW V1000_620 SAP GRC 10.0 Plug-in NW 6.20

Optional GRCPINW V1000_640 SAP GRC 10.0 Plug-in NW 6.40

Optional GRCPINW V1000_700 SAP GRC 10.0 Plug-in NW 7.00

Optional GRCPINW V1000_710 SAP GRC 10.0 Plug-in NW 7.10

Integration of Access Control with ERP uses the following plug-ins:

■ GRCPIERP for AC and PC HR Functions (formerly AC 5.3 VIRSAHR RTA)

■ GRCPINW for Access Control non-HR Functions (formerly AC 5.3 VIRSANH RTA)

2.2 System Landscape

The following figure illustrates the technical landscape for the access control application as part of the

SAP GRC Application 10.0:

2 Application Overview

2.1 Software Components

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Figure 1:

RECOMMENDATION

As a best practice, we recommend implementing SAP GRC applications in three phases, with

separate systems for each:

■ Development

■ Testing

■ Production

For more information about three-tier landscapes, see the SAP NetWeaver Master Guide, located at

http://service.sap.com/instguides.

CAUTION

We strongly recommend that you use a minimal system landscape for test and demonstration

purposes only. For performance, high availability, and security reasons, do not use a minimal

system landscape as your production landscape.

2.3 Overall Implementation Sequence

This section describes the sequential implementation steps required to install the application. It includes

references to the relevant installation documentation and SAP Notes.

The following table lists all the software components that you need for the installation. To implement

a specific access control scenario, you may need only a subset of the software components.

SAP BusinessObjects Access Control supports all the operating and database software systems that are

supported by SAP NetWeaver.

2 Application Overview

2.3 Overall Implementation Sequence

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NOTE

For more information, see the product availability matrix posted on the SAP Service Marketplace

at http://service.sap.com/pam.

Procedure

To install the application, use the steps described below.

StepRequired/Optional Action Reference

1 Required Install NetWeaver 7.02 SP06 http://service.sap.com

2 Required Install Access Control 10.0 Plug-In (RTA)

At least one Plug-in connection is required (GRCPINW or GRCPIERP) depending on whether or not you have SAP_HR installed.

NOTE

For more information about when to use GRCPINW or GRCPIERP Plug-in, see SAP Note 1511486.

3 Optional Install 2nd Access Control Plug–In (RTA)

If SAP_HR is installed, you must install GRCPCERP.

NOTE

For more information about when to use GRCPINW or GRCPIERP Plug-in, see SAP Note 1511486.

4 Required Install SAP NetWeaver Enterprise Portal 7.02 (min. SP06)

http://service.sap.com/instguides

2 Application Overview

2.3 Overall Implementation Sequence

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3 Application Business Scenarios

The following table provides information about SAP BusinessObjects Access Control scenarios:

Content Location

Scenario Description For more information about Solution Manager, see the note below.

Configuration Documentation For more information about Solution Manager, see the note below.

Scenario Security Guide For more information, see SAP Service Marketplace at http://service.sap.com/securityguide.

NOTE

For more information, see The Main SAP Documentation Types Implementation Configuration

Documentation in SAP Solution Manager

CAUTION

SAP NetWeaver shared services are required to run Solution Manager and System Landscape

Directory.

NOTE

For more information, see the current SAP NetWeaver Master Guide posted on SAP Service

Marketplace at http://service.sap.com/instguides.

3 Application Business Scenarios

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4 Application Documentation

SAP BusinessObjects Access Control provides the following documentation including this guide:

Title Location

SAP BusinessObjects Access Control 10.0 Master Guide

http://service.sap.com/instguides SAP BusinessObjects SAP BusinessObjects Governance, Risk, Compliance (GRC) Access Control SAP BusinessObjects Access Control 10.0

SAP BusinessObjects Access Control 10.0 Installation Guide

http://service.sap,com/instguides SAP BusinessObjects SAP BusinessObjects Governance, Risk, Compliance (GRC) Access Control SAP BusinessObjects Access Control 10.0 .

SAP BusinessObjects Access Control 10.0 Operations Guide

http://service.sap.com/instguides SAP BusinessObjects SAP BusinessObjects Governance, Risk, Compliance (GRC) SAP BusinessObjects GRC Access Control Access Control SAP BusinessObjects Access Control 10.0

SAP BusinessObjects Access Control 10.0 SAP Library

On SAP Help Portal at http://help.sap.com SAP Business User GRC Solutions Access Control Access Control 10.0 Application Help (English)

SAP BusinessObjects Access Control 10.0 /Process Control 10.0 /Risk Management 10.0 Security Guide

http://service.sap.com/securityguide SAP BusinessObjects (formerly, SAP Business User)

4 Application Documentation

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A Reference

A.1 The Main SAP Documentation Types

The following is an overview of the most important documentation types that you need in the various

phases in the life cycle of SAP software.

Cross-Phase Documentation

SAPterm is SAP’s terminology database. It contains SAP-specific vocabulary in over 30 languages, as

well as many glossary entries in English and German.

■ Target group:

● Relevant for all target groups

■ Current version:

● On SAP Help Portal at http://help.sap.com Glossary

● In the SAP system in transaction STERM

SAP Library is a collection of documentation for SAP software covering functions and processes.

■ Target group:

● Consultants

● System administrators

● Project teams for implementations or upgrades

■ Current version:

● On SAP Help Portal at http://help.sap.com (also available as documentation DVD)

The security guide describes the settings for a medium security level and offers suggestions for raising

security levels. A collective security guide is available for SAP NetWeaver. This document contains

general guidelines and suggestions. SAP applications have a security guide of their own.

■ Target group:

● System administrators

● Technology consultants

● Solution consultants

■ Current version:

● On SAP Service Marketplace at http://service.sap.com/securityguide

Implementation

The master guide is the starting point for implementing an SAP solution. It lists the required installable

units for each business or IT scenario. It provides scenario-specific descriptions of preparation,

A Reference

A.1 The Main SAP Documentation Types

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execution, and follow-up of an implementation. It also provides references to other documents, such

as installation guides, the technical infrastructure guide and SAP Notes.

■ Target group:

● Technology consultants

● Project teams for implementations

■ Current version:

● On SAP Service Marketplace at http://service.sap.com/instguides

The installation guide describes the technical implementation of an installable unit, taking into

account the combinations of operating systems and databases. It does not describe any business-related

configuration.

■ Target group:

● Technology consultants

● Project teams for implementations

■ Current version:

● On SAP Service Marketplace at http://service.sap.com/instguides

Configuration Documentation in SAP Solution Manager – SAP Solution Manager is a life-cycle

platform. One of its main functions is the configuration of business scenarios, business processes, and

implementable steps. It contains Customizing activities, transactions, and so on, as well as

documentation.

■ Target group:

● Technology consultants

● Solution consultants

● Project teams for implementations

■ Current version:

● In SAP Solution Manager

The Implementation Guide (IMG) is a tool for configuring (Customizing) a single SAP system. The

Customizing activities and their documentation are structured from a functional perspective. (In order

to configure a whole system landscape from a process-oriented perspective, SAP Solution Manager,

which refers to the relevant Customizing activities in the individual SAP systems, is used.)

■ Target group:

● Solution consultants

● Project teams for implementations or upgrades

■ Current version:

● In the SAP menu of the SAP system under Tools Customizing IMG

Production Operation

The technical operations manual is the starting point for operating a system that runs on SAP

NetWeaver, and precedes the application operations guides of SAP Business Suite. The manual refers

A Reference

A.1 The Main SAP Documentation Types

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users to the tools and documentation that are needed to carry out various tasks, such as monitoring,

backup/ restore, master data maintenance, transports, and tests.

■ Target group:

● System administrators

■ Current version:

● On SAP Service Marketplace at http://service.sap.com/instguides

The application operations guide is used for operating an SAP application once all tasks in the

technical operations manual have been completed. It refers users to the tools and documentation that

are needed to carry out the various operations-related tasks.

■ Target group:

● System administrators

● Technology consultants

● Solution consultants

■ Current version:

● On SAP Service Marketplace at http://service.sap.com/instguides

Upgrade

The upgrade master guide is the starting point for upgrading the business scenarios and processes of

an SAP solution. It provides scenario-specific descriptions of preparation, execution, and follow-up of

an upgrade. It also refers to other documents, such as upgrade guides and SAP Notes.

■ Target group:

● Technology consultants

● Project teams for upgrades

■ Current version:

● On SAP Service Marketplace at http://service.sap.com/instguides

The upgrade guide describes the technical upgrade of an installable unit, taking into account the

combinations of operating systems and databases. It does not describe any business-related

configuration.

■ Target group:

● Technology consultants

● Project teams for upgrades

■ Current version:

● On SAP Service Marketplace at http://service.sap.com/instguides

Release notes are documents that contain short descriptions of new features in a particular release or

changes to existing features since the previous release. Release notes about ABAP developments are the

technical prerequisite for generating delta and upgrade Customizing in the Implementation Guide

(IMG).

■ Target group:

A Reference

A.1 The Main SAP Documentation Types

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● Consultants

● Project teams for upgrades

■ Current version:

● On SAP Service Marketplace at http://service.sap.com/releasenotes

● In the SAP menu of the SAP system under Help Release Notes (only ABAP developments)

A Reference

A.1 The Main SAP Documentation Types

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Typographic Conventions

Example Description

<Example> Angle brackets indicate that you replace these words or characters with appropriate entries to make entries in the system, for example, “Enter your <User Name>”.

ExampleExample

Arrows separating the parts of a navigation path, for example, menu options

Example Emphasized words or expressions

Example Words or characters that you enter in the system exactly as they appear in the documentation

http://www.sap.com Textual cross-references to an internet address

/example Quicklinks added to the internet address of a homepage to enable quick access to specific content on the Web

123456 Hyperlink to an SAP Note, for example, SAP Note 123456

Example ■ Words or characters quoted from the screen. These include field labels, screen titles, pushbutton labels, menu names, and menu options.

■ Cross-references to other documentation or published works

Example ■ Output on the screen following a user action, for example, messages ■ Source code or syntax quoted directly from a program ■ File and directory names and their paths, names of variables and parameters, and

names of installation, upgrade, and database tools

EXAMPLE Technical names of system objects. These include report names, program names, transaction codes, database table names, and key concepts of a programming language when they are surrounded by body text, for example, SELECT and INCLUDE

EXAMPLE Keys on the keyboard

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SAP AGDietmar-Hopp-Allee 16

69190 WalldorfGermany

T +49/18 05/34 34 34F +49/18 05/34 34 20

www.sap.com

© Copyright 2011 SAP AG. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice.Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.

Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation.IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM Corporation.Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries.Oracle is a registered trademark of Oracle Corporation.UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc.HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology.Java is a registered trademark of Sun Microsystems, Inc.JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape.SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries.Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. in the United States and in other countries.Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase, Inc. Sybase is an SAP company.All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies (“SAP Group”) for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.

DisclaimerSome components of this product are based on Java™. Any code change in these components may cause unpredictable and severe malfunctions and is therefore expressly prohibited, as is any decompilation of these components.Any Java™ Source Code delivered with this product is only to be used by SAP’s Support Services and may not be modified or altered in any way.

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Documentation in the SAP Service MarketplaceYou can find this document at the following address: http://service.sap.com/instguides

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SAP AGDietmar-Hopp-Allee 1669190 WalldorfGermanyT +49/18 05/34 34 34F +49/18 05/34 34 20www.sap.com

© Copyright 2011 SAP AG. All rights reserved.No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice.