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Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipient
Never Loose Business Leads . Project Big Company Image
Smart Receptionist
Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipientNever Loose Business Leads . Project Big Company Image
PBX Systems for
your Business
welcome message
• Your Customer can speak to the concerned person by pressing the extension.
– Extension can be set to your present mobile or a landline number
– Customers can leave a voicemail in case no one answers their call
Welcome
Message
Call
Forwarding
Call LogsAfter Hours
Support
Programmable
Extensions
Call
Recordings
What is a Smart Receptionist
• Smart Receptionist (SR) is a “phone number” for your business
• On calling your SR number, customers are greeted with a professional
Features offered by Smart Receptionist
Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipientNever Loose Business Leads . Project Big Company Image
Project a Big Company Image - Perception is Reality
You want to impress your callers and convey a big business image, but want to avoid theexpense of a real receptionist. You can create the appearance of multiple departmentsand project a professional business image.
Never Lose a Business Lead -Every call is Important
The business is getting competitive, what if a big order was lost because your phone waspowered off when the customer called. From our website, you will get a list of all thecustomers who called you and whose call was missed.
Get Calls When Not in Office - Business is on the go
You’re out on the go, but expecting that crucial phone call. Enjoy the convenience ofhaving your calls routed to your home, mobile, or any number - so you'll never missanother important call.
Move Office but not Phone -Phone Number for Life
Smart Receptionist – Benefits
Your business is growing; you want to move to a bigger office but are worried aboutcustomers calling old number. Your Smart Receptionist number will go where yourofficeis. No Hardware – No Software – As Easy as your Email
Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipientNever Loose Business Leads . Project Big Company Image
Customer
Calls your SR Number
Dials 1 for Sales
1
Greeted with Welcome Message
2
Call connectedto an extension set by you
Employee
Wait forInput
Dials 2 for Voicemail
SMS
Call Recording
3
Voicemail sent to
4
Dials 3 to send a fax
Customer records a message
Fax sent as PDF to
Customer sends a fax
• Set Welcome Message •Program Extensions• Access call Logs• Set After Hours
How Does Smart Receptionist Work
Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipientNever Loose Business Leads . Project Big Company Image
Features SR PBX
Incoming Calls are forwarded to your existing
Numbers ( Mobile / Landline)
Easily program extensions through a web based
interface
Call Logs, List of all customers who called you
Call Recordings, Access to all calls to your
number
Ability to set post work hours – Forward calls to
your number
Voice Mails – Customers can leave a message for
you
No Hardware Installation
No Maintenance Charges
Smart Receptionist – Advantages over a PBX
Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipientNever Loose Business Leads . Project Big Company Image
PBX Systems for
your Business
Mini-CRM IntegrationWith this release we are providing an easy to use mini crm for SR-clients to manage their customers (leads) efficiently. We have created phone-book, follow-ups, lead-status and notes in the system to be able to provide crm as an effective service.
Click2Call IntegrationWe are providing the facility of agents being to call customers click2call. This would be a clickable icon present on call-logs view and contacts view. An agent can directly place a call from here to the customer. If a customer has multiple numbers, an agent can select the desired number of the customer from a drop down. This feature would facilitate outcall from SR and would connect the agent with the customer .All out-calls would be recorded and can be accessed from the call-logs view.
Custom-SMS-Functionality and Agent-SMS deliverySR-clients would now be able to configure their custom-sms's for notifications. Also there would be provision for sms's to be sent to custom numbers and agents who picked the call.
Mini-CRM
Integration
Custom-SMS-
FunctionalityClick2Call
New Features offered by Smart Receptionist
What’s New in Smart Receptionist . . .
Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipientNever Loose Business Leads . Project Big Company Image
Difference between SR-G2 & SR-G3
SR- G3
SR
Server
SR Number
Called SR Number
Called SR
Server
• Supports Programmable extensions
• One number can be mapped on one
extension
• Target Smaller customers that have a
upto 10 employees
• Supports Advanced call forwarding
• Parallel and Sequential
• One extension can be mapped upto 9 numbers
• Target Larger customers, where all multiple employees are there in a department
Caller
SME
SME
SME
SME
SME
SME
SR –G2
Features and Tariff
Features Basic Soho Level -2 Level - 3 Click to Call Charges
Welcome Message Yes Yes Yes Yes Limited
SMS Alert Yes Yes Yes Yes 60 paise / 30 Sec
Web Interface Yes Yes Yes Yes
Voice mail Yes Yes Yes Yes Unlimited (Tata Phone only)
Programmable Extentions No upto -3 upto -9 upto -30 30 Paise / 30 Sec
Call Recording No Yes Yes Yes Rs 450 / PM / User
Multiple Language Support No Yes Yes Yes
After Hour Support No Yes Yes Yes
Advance Call Farwarding No Yes Yes Yes
Custom Unhold Music No Yes Yes Yes
Fax to Email No Yes Yes Yes
Call Location based routing No Yes Yes Yes
Blacklist / Whitelist Feature No Yes Yes Yes
Conference No Yes Yes Yes
Click to Call No Yes Yes Yes
Sticky Agent No No No Yes
Multi Level IVR No No No Yes
ASR - Autometic Speech Recognition No No No Yes
Unlimited Calls Farwarding* No 10000 10000 10000
Pricing** 14999 29999 59999 119999
* Maximum 30000 Calls Per year with pulse rate of 30 Secs
** Pricing is excluding of Service Tax of 12.36%
Never Loose Business Leads . Project Big Company Image
10% Off on Bookings
before 31st
March'13
Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipient
Thank You
Never Loose Business Leads . Project Big Company Image
