Marcus L. Johnson7146 Ladd Circle | Frederick, MD 21703

Phone: 301.250.6501 marcus.johnson82@yahoo.com

BUSINESS ANALYST/SOFTWARE TESTER

OBJECTIVETo obtain a business analyst position, in a dynamic organization where I can manage the delivery of a comprehensive set of managerial and technical services with greatest efficiency and integrity, to plan, design, develop, and support efficient business, financial, and operations systems in support of core organizational functions and business processes.

SKILLS SUMMARYBusiness Intelligence Business Planning & Monitoring Enterprise Analysis Requirement AnalysisWrite User StoriesFunctional Requirements

System Analysis Requirements Modeling SQL Back End Testing508 Compliance TestingTesting Automation Defect/Bug Tracking

Agile EnvironmentHTML Web DeveloperTesting/Functional/Integration/UAT 

Requirement Analysis  Test Plans, Cases & Processes

PROFESSIONAL EXPERIENCESTG — Washington, DC Dec 2015 - PresentBusiness Analyst (Secret Clearance) Business Analyst for a Department of State contract, working with key line-of-business executives and users to gather requirements to redesign, re-platform and simplify the business process for the Office of Foreign Missions’ TOMIS application. The TOMIS system manages request for Secret Service security protection in airports, Department of State driver’s license, tax exemption, etc. for foreign officials and their family members. Business rules for the system are based on reciprocity which determines eligibility of immunity and privileges, for the duration of their mission assignments in the United States.

Collaborated with the clients and the development team to support ongoing web based business development projects, diagnosing, analyzing, documenting and prioritizing feature requests within the scope of work. 

Elicited functional and non-functional requirements by means of client facing interview sessions. Daily scrum meetings with the team to communicate the status of planned work items. Worked closely with other members of an agile product team to build the best software on the market. Discussed the specifications with Development team before code was developed.  Reviewed the developed product with Development before the release cycle and worked with Development

to fix issues.  Authored Business Requirements Document, Use Cases, and Test Documents. Tested the pre-release code in User Acceptance Testing Environment and opened tickets for any possible

issues.  Conducted JAD sessions to allow different stakeholders to communicate and define business requirements

to enable me create BRD for better understanding of the business process.  Used Agile Methodology to minimize risk by implementing software development in short time boxes or

iterations  Managed requirements in Team Foundation Server (TFS) Developed Business Process Diagrams to detail the workflow of the software applications. Provided ongoing status updates to the Project Manager and Sponsor; endorsed issue resolutions as

appropriate, and ongoing support throughout the life cycle of the project 

Leidos Corporation — Rockville, MD May 2011 - PresentBusiness Analyst/Automation Tester Lead/ Web Developer Serve as a key member of the development team for National Heart, Lung, and Blood Institute (NHLBI) for PULSE Task Order 9 (TO9) Grants Modernization and Task Order 4 (TO4) Software Operations and Maintenance, as a business analyst and a QA tester on development projects and a HTML web developer. Served also as a tester for Health Resources and Services Administration (HRSA) in their Data Warehouse, bureau reporting systems for Office of Rural Health Policy (ORHP), Maternal and Child Health Bureau (MCHB.) Developed and implemented quality-assurance and quality-control methodologies to ensure compliance with QA standards, federal regulations and customer specifications for over 200 applications. Gathered requirements, translated the requirements into specifications Communicated directly with customers ensuring complete resolution of issues resulting in exceptional customer

feedback.  Participated in the planning and execution of system and user acceptance testing activities.  Wrote requirements, met stakeholders, liaise with project teams to identify issues and recommended solutions. Elicited functional and non-functional requirements by means of client facing interview sessions Reevaluated and redesigned routine systems to ensure they were scalable to address the growth of

business needs. Authored Business Requirements Document, Use Cases, and Test Documents. Ensured data integrity and accuracy. Lead automation tester, automating several regression test suites for HRSA BRS (Bureau of Recruitment

Services) and NHLBI (National Heart, Lung and Blood Institute) applications. Automated test cases using Proof (selenium based web application.)

Develop and execute software test plans, cases and scripts to uncover, identify and document software problems and their causes.

Facilitated and authored User Acceptance Testing (UAT.) Conduct manual testing to effectively play the role of an end user, and use all features of the application to

ensure correct behavior. Conduct 508 testing and evaluation of software applications for compliance with Section 508 amendment to the

Rehabilitation Act of 1973. Create test summary reports and defect reports to document product quality and release readiness for Test

Readiness Reviews (TRR), for metrics compliance for Capability Maturity Model Integration (CMMI) level 3 processes.

Document software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers via Team Foundation Server (TFS) Microsoft Visual Studio 2010.

HTML web developer for NHLBI Task Order 4 (TO4), maintaining updates on their intranet and public websites.

Participate in daily scrum as a development team member to work as a unit to reach all goals. Help Desk expert for HRSA’s enterprise system Electronic Handbooks (EHB) Helping MCHB (TVIS/DGIS) grantees which consist of supporting end users--grantees and HRSA project

officers for their annual congressional reports.

AT&T —Charleston, SC Jan 2006 – Dec 2010Sales RepresentativeResponsible for ensuring an extraordinary customer experience by assisting customers with their telecommunications needs. Responsible for troubleshooting effectively and then resolving and/or following up on customer issues, ensuring the customer’s needs are addressed promptly, and communicating with the management team effectively. Reconcile and administered adjustments to customer's billing, and placed orders to add and remove services. Provided assistance in trouble shooting various landlines phone and internet problems. Sold high-speed internet, wireless phones, satellite television and various landline phone services. Resolved customer disputes and complaints. Administered payment arrangements and payment disputes. Sustained over 120% of sales objective.

Education:

North Stafford High School - Stafford, VAo Completed, 2001

Virginia State University – Petersburg, VAo Computer Scienceo 28 Credited Hours, Aug 2001- May 2002

Middlesex Community College - Lowell, MAo Computer Scienceo 12 Credited Hours, Jan 2003 – Dec 2003

Software:BP Logix, Proof(automated testing web-application built on Selenium), Microsoft Visual Studio (TFS with Test Manager, JAWS(508 testing tool), WAVE(508 testing tool), Microsoft Visual Test Professional 2012, RoboHelp 2007, Remedy, Electronic Handbook, Bocris, RNS, Seibel, Microsoft Word, Powerpoint, Excel, Outlook, Mac OS X and Windows applications