HR Team

Senior

Executive

Senior

Manager

Firstline

Manager

Individual

Contributor

04

METHODOLOGY:MORE THAN 50% WILL BE

PRACTICAL

50%Design and

deliver according to the needs and

desires

TRAINING PROGRAMS

LEARNING OBJECTIVES:- Understand Coaching, Mentoring, Managing and Leading people- Different coaching styles and approaches- GROW framework and coaching conversationsMake effective coaching conversation- Mentoring Junior Managers

TARGET AUDIENCE:First Line Managers,

Senior Managers

PURPOSE : Coaching & mentoring skills are essential in motivating staff, raising their engagement levels and eliminating the fear that prevents them from taking actions. This course will also assist the managers in improving their performance by taking more ownership, meeting their stated goals and developing personal development skills.

COACHING / MENTORING FOR

CHANGE

TIMING : 5 Hours

LEARNING OBJECTIVES:- Common approaches to change management- Increase readiness to change- Cycles of change and change actions- Understand how individuals respond to change- Have strategies for managing yourself and colleagues through change- Commit to taking action to manage current challenges- Crises management

TARGET AUDIENCE:Change Managers,

Line Managers, Teams

PURPOSE : •Is change positive or negative?This course provides a framework to implement change effectively and explains how change management can be used as a way to improve quality and customer satisfaction in an organization.

CHANGE MANAGEMENT IN UNPRECEDENTED

TIME

TIMING : 3 Hours

positive

negative

LEARNING OBJECTIVES:–Prioritise clear and consistent communication–Understand the new life and the rules–Understand most common stress factors–Stress reduction techniques–Mindful Listening–Change management-Creating an engaging culture

TIMING : 3 HoursTARGET AUDIENCE:

First Line Managers, Senior Managers

PURPOSE : Changes is happening in organisations at different levels. Employees feel stress, anxiety anduncertainty. The key is to create an environment that helps your employees perform and remain productive, positive even under stressful circumstances.

HOW TO MOTIVATE YOUR TEAM THROUGH

CHANGE TIME

LEARNING OBJECTIVES:–Manage and work with a multi-generational workforce–Baby Boomers, Gen X, Gen Y, Gen Z–Gen Y (Millennial) Expectations–Gen X and Gen Y collaboration–Motivate and engage Millennial–How to prepare our culture for Gen Z

TARGET AUDIENCE:Managers, HR Teams

HOW TO WORK AND MANAGE MILLENNIAL

PURPOSE : The nature of the workforce has changed significantly over the past many years. In today’s globalized market where the workforce is highly diverse,everyone must understand and appreciate workforce diversity. Gen Y employees with Gen Z are expected to reach 70% of workforce in 2025.

TIMING : 3 Hours

LEARNING OBJECTIVES:- Transition to managing roles- Communication tips for new managers- Team formation and challenges- Building relationships and trust- Employee engagement practices- Managing chance

TARGET AUDIENCE:First Line Managers,

Transitioning Managers

PURPOSE : Many people aspire to become managers in their workplace. It’s important that anyone who possess the functional skills and aspires to be in that role, prepares himself to take over the role in the future. The course aims to help the learners to understand the skills, competencies, responsibilities of becoming a manager.

INSPIRING MANAGER

TIMING : 5 Hours

PURPOSE : Communication Skill is extremely critical in professional and personal life of managers. Effective communication could help to motivate your team to achieve greater results and work effectively

LEARNING OBJECTIVES:–What makes a manager an effective communicator?–Understanding what drives our behaviour–Understanding ourselves–Emotional Intelligence–Questioning skills–Listening skills–Developing richer communication–Communicating to teams–Communicating with different styles

TIMING : 3 Hours

COMMUNICATION SKILL FOR MANAGER

TARGET AUDIENCE:First Line Managers,

Senior Managers

TARGET AUDIENCE:First Line Managers,

Senior Managers, Teams

LEARNING OBJECTIVES:– Value feedback as a gift–Give constructive feedback., take feedback–Create a feedback culture, overcoming challenges–Give constructive feedback–Various models in giving feedback (EECC, GROW,…)

PURPOSE : •Giving and taking effective feedback is extremely critical in professional and personal life. Effective feedback could help to motivate your team to achieve greater things and avoid pitfalls.

EFFECTIVE FEEDBACK

TIMING : 3 Hours

PURPOSE : •In today’s competitive world, people have multiple tasks, priorities and deadlines. Everyone has the same 24 hours. But some are effective in achieving many things within that period. This course aims at sharing some methods and best practices to get the best results.

LEARNING OBJECTIVES:- Evaluate and establish priorities to meet deadlines- Effective planning and management techniques- Multi-tasking- Time waster- Analyse your use of time- Time management techniques- Work-Life Balance

CONTROL YOUR LIFE & TIME

MANAGEMENT

TARGET AUDIENCE:Managers, Team

MembersTIMING : 3 Hours

LEARNING OBJECTIVES:–Team formation stages–Characteristics of a highly effective team–Clarify team roles and objectives–Lead a team–Manage conflict–Create a culture of trust and communication–Manage virtual/remote teams (including employees who work from home)

TARGET AUDIENCE:Senior Manager, Team

Leaders

PURPOSE : An important leadership competency for any organisation is the ability to build and lead high performing teams. This program will enable you to develop the skills and tools needed to maximise the potential of diverse teams to increase productivity, efficiency, and effectiveness.

BUILDING & LEADING HIGH PERFORMANCE

TEAM

TIMING : 6 Hours

LEARNING OBJECTIVES:–Teams & Groups–Team Problems––Clarity––Feedback / Praise––Honesty/Trust––Poor communication––Team identity––Conflict Resolution•–Actions against Team problems

TARGET AUDIENCE:Team Leaders, Teams

PURPOSE : •Diagnosing team problems and solving them, taking actions is crucial for managers. If managers don’t solve team problems, teams work inefficient, unproductive, disengaged and unmotivated.

SOLVING TEAM PROBLEMS

TIMING : 3 Hours

LEARNING OBJECTIVES:–Objective Setting–S.M.A.R.T / Stretch Objectives–Evaluation & Assessment–Target Distribution–Calibration–Giving Feedback–Performance Reviews

TARGET AUDIENCE:Managers

PERFORMANCE MANAGEMENT &

APPRAISAL

PURPOSE : This program will cover how to motivate staff through effective strategies and sharpen the skills of supervisors in assessing the performance of staff.

TIMING : 3 Hours

LEARNING OBJECTIVES:–Create an Employee Engagement Strategy,–Design, build and implement the requirements for an engagement culture–Design culture and engagement surveys–Craft and implement successful engagement initiatives that impact overall business performance.–Evaluate and track the impact of engagement on business performance–Best Practices & Future of Workplace

TARGET AUDIENCE:HR Team, Executive

Managers

EMPLOYEE ENGAGEMENT

PURPOSE : Employee engagement is not just an HR issue, it is primarily a business challenge that modern organisations are increasingly facing. The cost of employee disengagement is enormous.

TIMING : 3 Hours

LEARNING OBJECTIVES:– Understand the customer journey– Moments of truths (A-ha moments)– Take the extra mile– Become a happiness engineer– Create a compelling customer experience

TARGET AUDIENCE:All Employees

CREATING AN EXCEPTIONAL

CUSTOMER EXPERIENCE

PURPOSE : Customers of today is very informed and hence very demanding. Customer-facing employees are challenged by high customer expectation in a very competitive business environment. Hence it requires improvising from the existing Customer Service practices to an improved Customer Experience.

TIMING : 3 Hours

TARGET AUDIENCE:Trainers, Managers,

Specialists

LEARNING OBJECTIVES:–Fundamentals of delivering effective presentations–Clarity on collating and preparing presentation content–Clarity and awareness of their delivery style–Insight into audience analysis and how it can boost your confidence–Overcome nervousness–Valuable experience through the delivery of presentations during the program

PRESENTATION AND

FACILITATION SKILLS

PURPOSE : This course is ideal for professionals who wish to improve performance in public speaking and presentation skills while learning to engage their audiences.

TIMING : 2 sessions (Each session will take 2 hours)