under a blanket of snow

Managing airport operations

Geneva Airport A winter destination

SKI weekends see a massive increase in traffic

Average weekend 70000 PAX / 620 Mvts Average day 45000 PAX / 580 Mvts

LSGG is a single RWY Operation

Normal operations 40 mvts/h RWY closures for snow removal take

approximately 30 min

Airport operates with capacity

constraints Access and roadway Terminal Aircraft parking stand

Managements of SKI weekend

operations requires a well structured organisation and good planning

Adverse Weather Impact on operations

Adverse Weather How to maintain the operations?

Safety

Punctuality

Performance

Customer service

Airport Operations Key drivers

Planning Standardization Training Reviewing Optimization

Winter Operations: an integrated approach Ai

rpor

t Ope

ratio

ns

Coo

rdin

atio

n C

ente

r

Coordination and collaboration

Adverse Weather Forecasting, forecasting, forecasting

Forecasting tools have to provide timely and accurate information that can be used for decision making.

Live data can provide important additional data.

Direct contact with the weather services will help improve the decision making process.

Snow operations Operations coordination: local level

Internal stakeholders

External stakeholders

Snow removal coordinator Weather service

Passenger information Airport

Operations Coordination

Center

Terminal management Security Airfield OPS Resource allocation Etc.

Airlines Handling agents Deicing providers ATC Etc.

Prov

ide

a ce

ntra

l ent

ity th

roug

h w

hich

the

man

agem

ent o

f the

dis

rupt

ion

can

be

coor

dina

ted.

Role of the AOCC

Ensure the flow of information between all

stakeholders throughout the disruptive event

Snow operations Operations coordination: network level

LSGG AOCC

NMOC

Airline OCCs

Local Airports

Standardized operational level pre-tactical coordination with airports in the local area (Lyon, Chambry, Grenoble)

Overview of the upcoming situation in terms of weather, capacity, etc.

Tactical coordination in case of disruption

Enhanced Information Exchange

New: pre-tactical / tactical NOP

Tactical coordination and decision making processes in place with key airlines.

Snow Operations RWY closure, ATC flow, Handling and Aircraft Deicing Coordination Process

T0 RWY

Closure

T+20 T+30 RWY Re-opens

Snow

Rem

oval

O

pera

tions

Ai

r Tr

affic

Flo

w

Con

trol

(ATF

M)

Airc

raft

D

eici

ng

~T+10 T+15 Deicing restart

~T-30 RWY Closure

Announcement

~ T-20 STOP

Start-up & Deicing

T+35 First DEP

Gro

und

Han

dlin

g

Flexibility + or 10 minutes

T0 to T +90 Flow controls on ARR

Deicing based on TSAT

T-15 Last Taxi

T-10 Last DEP

STOP Deicing

Ground handling operations continue without any interruptions

T-10 to T+ 35 Rate 0 on DEP

STOP Start up Clearances

21 February 2015 A particular situation

Context Saturday 21 February was planned to be one of the busiest charter ski

traffic days of the season (69700 PAX / 615 Mvts average day 45000 PAX / 580 Mvts).

The weather services had predicted heavy rain with low temperatures but no snow.

21 February 2015 Main chain of events

04h30: Start of operations. Problems with data links identified between BRAINS and AIMS+. Manual mode activated.

Evening of 20.02: problems with data links identified IT patch applied to the BRAINS servers by supplier.

SAT

21 F

EB

FRI 2

0 FE

B

14h30: Escalator motor fire. Access to SAT 10 and 20 disrupted and escalator shut down.

17h30: Escalator motor fixed. Access to SAT 10 and 20 OK.

23h55: Fire in the La Cuisine restaurant Pizza oven.

11h50:BE3191, diverting from LYS, declares short of fuel and requests emergency landing

12h15: BE3191 lands OK

12h35: ILS23 out of order. DEP still OK

All times shown in Local Time.

13h20 to 13h50: RWY closed for snow removal.

12h45: ILS23 OK

STOP DEP

06h55: All bags transferred onto manual sorter.

08h30 08h45: First bag sorter shutdown.

09h00: on duty emergency manager called.

12h00: Temporary fix applied to BRAINS. 09h15: Major

congestions in baggage sorter. Manual sorting and transport via carts from terminal.

STOP ARR

BAGGAGE SYSTEM FAILURE

Baggage system RWY Operations Fire issues

GVA Emergency plan

16h00: emergency plan down graded.

23h30: final IT patch applied to BRAINS

21 February 2015 Impact on operations

ATC Flow Regulations Pre-coordinated flow control process

applied by ATC Coordination Standardized coordination processes

applied Emergency / Crisis Team activated to

assist in managing the disruption Disruptions for PAX Several hundred tons of bags left onsite Flight cancelations and delays

PAX Mvts

Forecasted 69700 615

Operated 62554 494

Difference 7146 121

Conclusion

Solid forecasting

Adequate planning

Coordination with

stakeholders

Continuous improvement

processes Punctual

operations

Slide Number 1Geneva AirportA winter destinationAdverse WeatherImpact on operationsAdverse WeatherHow to maintain the operations?Adverse WeatherForecasting, forecasting, forecastingSlide Number 6Snow operationsOperations coordination: local levelSnow operationsOperations coordination: network levelSnow OperationsRWY closure, ATC flow, Handling and Aircraft Deicing Coordination Process21 February 2015A particular situation21 February 2015Main chain of events 21 February 2015Impact on operationsConclusion