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This program will provide an overview of how to manage critical conversations. In addition, it will provide a structured format for initiating and implementing these types of conversations complete with "tips and techniques" to facilitate a successful outcome. And finally, a list of resources in order for participants to gain more knowledge and experience on their own will also be made available
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Email: [email protected]
Phone: 800-447-9407 or
Fax your PO to: 302-288-6884
Live Webinar on
Managing a "Critical Conversation": It is Not Just What you Say, But How You Say It
Date & Time:
This program will provide an overview of how to manage critical
conversations. In addition, it will provide a structured format for
initiating and implementing these types of conversations complete
with "tips and techniques" to facilitate a successful outcome. And
finally, a list of resources in order for participants to gain more
knowledge and experience on their own will also be made available.
What we don't learn in college or with an MBA… is how to conduct
difficult conversations. Given that the economy is driving the
workplace to demand higher levels of performance with an increased
sense of anxiety among workers, supervisors of all levels are finding
themselves in situations where they must "counsel" their reports.
However, these critical conversations are often approached with
limited training and experience. While it is not "rocket science," there
are some skills and strategies that can make these critical
conversations easier for all parties involved. Further, this program
will provide "tips and techniques" that will assure an increased level
of successful outcome.
l The types of "critical conversations" that are now required in
the workplace
l How to prepare yourself for a critical conversation.
l How to prepare the employee for a critical conversation
l The "dos" and "don'ts" of critical conversations.
l How to set up the structure of the critical conversation.
l How to follow-up
Click here to register for this webinar
l First line supervisors to senior department heads
l Anyone in a supervisory position who is responsible for the
performance of other employees
l Human Resources
l Labor Union Representatives
l Employee Relations Personnel
Wednesday, January 25, 2012 10:00 AM PST | 01:00 PM EST
Duration: 90 Minutes Instructor: Gerald Lewis
Location: OnlinePrice : $125.00 (for one
participant)
Overview:
Why you should attend:
Areas Covered in the Session:
Who Will Benefit:
Register Now
Instructor Profile:
Dr. Lewis, an international
consultant and trainer, has worked
with national and international
government agencies, healthcare
facilities, educational institutions and
private businesses on a wide range
of work, behavioral health and
organizational issues. His focus is
facilitating organizational recovery
and resiliency with the emphasis on
"people-recovery."
He has authored numerous articles
and three books: Critical Incident
Stress and Trauma in the Workplace
(1994) and Workplace Hostility: Myth
& Reality (co-author, 1998) and
Organizational Crisis Management:
The Human Factor (2006). In
addition, he contributed the chapter,
"Violence at Work: Causes and
Protection" in Psychopathology in the
Workplace: Recognition and
Adaptation, edited by Thomas, J. and
Hersen, M., Bruner-Rutledge, NY,
2004. ...more
Kathy Coughlin
Co-Founder, The Human
Resiliency Training Institute
(HRTI)
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It would be really nice if you can circulate this mail to all your deserving colleagues who can immensely
benefit from this program.
For more information, please contact the event coordinator. We look forward to seeing you at the webinar.
Best regards,
Event-coordinator
TrainHR
TrainHR
www.trainhr.com
1000 N West Street Suite,
1200 Wilmington DE 19801
Phone: 800-447-9407 or
Fax your PO to: 302-288-6884
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