Managerial Skill for Technical Personnel

8/3/2019 Managerial Skill for Technical Personnel

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ManagerialSkill for Technical Personnel

Ajay Jadeja


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Topics covered during training

Role of Managers

Strategic Thinking

Leadership

Communication Skill Motivation

Team Building

Group Decision Making Management of Change

Managerial Effectiveness


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Leadership

Leadership Vision Long Termview/Ideas

Initiates Action

Integrates Employees Efforts

Means of Motivation

Provides Stability & Balance in the

organization Facilitates Change


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Difference between Manager &Leader

Leader Manager

Wider Term Narrow Term

Exists in unorganizedgroup

Requires an organizedstructure

Influences people Exercises functions

Get authority by virtue

of skills and abilities

Have formal authority


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Different Styles of Leadership

Autocratic/Authoritarian style

Its a one way communication from leader to

follower [Listener]

Centralization of Authority

Production Oriented

Close Supervision

Less Participation


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Democratic or Participative style

Delegation of Authority

Participative Decision making

Production & employee oriented

Supervision not too close

Concern for employees

Two way communication


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Laissez faire leadership or Free-rein style

Subordinates have full freedom

No. guidelines of behavior

It is directionless

Two way communication


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Situational Leadership Style

Hersey & Blanchard

S4

Delegation

Maturity High

S1

Telling

Maturity Low

S2

Selling

S3

Participating

T A S K B E H A V I O U R

R

E

L

A

T

I

O

NL H

H

Willingness

No Ability

No Willingness

No Ability

No Willingness

Ability

Willingness

Ability


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Types of Leadership

Transactional Leadership

Day to day task focused interaction withfollowers in the conduct of achieving

organizational goals.

Transformational Leadership

Focused on organizational development

through changing follower behaviours &focuses on generating vision, Loyalty &trust.


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Transactional vs. Transformationalleaders

Task centers Independent

Short term planners Inspirational

Practical InitiatorsPassive Active & achieving

Maintain Stability Change oriented

Concrete Forward Thinking

Tangible Charismatic


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Characteristics of a Leader-Six Cs

Convictions The Passion & Commitment you demonstrate towards your vision

Character Consistently demonstrating integrity, honesty, respect & trust.

Courage Willing to stand up for ones beliefs, appropriately challenging others,

admitting mistakes, changing own behavior when necessary Competence

Hardskill: tech/functional + content expertise Softskill: Interpersonal, Communication, team organizational

Composure Consistently displaying appropriate emotional reaction, particularly in tough or

crisis situation

Care Demonstrating concern for others, personal & professional well-being.


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Group Decision Making

Routine

Short-term

Low Risk

Less Time Spent

Non-routine

Long-term

High Risk

More Time Spent

Lower

Management

Middle

Management

Top

Management


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Individual Decision-making

Advantages

Saves Time

Empowers People

Brings responsibility in people

Disadvantages

Individual biases & prejudices Paucity of ideas & information

Less acceptability


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Group Decision-making Advantages

More information and knowledge

Increased acceptance of a solution Increased legitimacy

Disadvantages Time Consuming

Diffusion of responsibility Interpersonal conflicts

Pressure to agree


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Rational Decision-making

Steps Involved in process

Identify the problem & opportunity

Indentify the Decision Criteria

Develop Alternatives

Evaluate Alternatives

Choose & Implement the Best Alternative

Evaluate Decision

Ethics to be maintained in decision making.


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Convergent Thinking

Divergent Thinking

Parallel/Lateral Thinking Importance of Dissent in Organizations


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The Techniques

Brainstorming Method normally used to generatecreative ideas in a group.

Devils-Advocate Approach In this approach, theprocess of criticism is formalized.

Nominal Group Technique -

Electronic Meeting -

Delphi Technique - The Stepladder Technique -


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Change Management

Resistance to Change

Organizations and their members resistchange Reasons why people resist change:

Habit

Inertia

Need for Security

Economic Factors

Lack of Self Confidence

Fear of the Unknown


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Change Management

Types of Change in Organizations (Internal &External) Automation

Competition

Rising Cost Computerization

Mergers & Acquisitions

Expansion & Diversification

Disinvestment

Restructuring Implementation of SAP.BPR

Etc


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Change Management

Managing change refers to the making ofchanges in a planned or systematicfashion.

The aim is to more effectively implementnew methods and systems in an ongoingorganization.

The changes to be managed are theattitudes or mindsets of the employees.


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Change Management

Strategy for Change Management Rational Employees act rationally

To Change, explain benefits of change

Participation and Involvement Get people involved in the change process

Design and Implication of Change Facilitation and Support

If there is resistance to change because of inability to adjustTraining, Emotional support

Education Awareness, Inform the employee all about change, reasons,

impact etc. Power

Using authority, reward and punishment as means to enforcechange.


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Thank you

Documents

Managerial Skill for Technical Personnel