Management Roles, Skills, and Functions

Managerial Functions

Planning

Controlling

Organizing

Leading

Managerial Roles

Interpersonal

Informational

Decisional

The Planning Function

Develop Strategies or Success

Set Goals and Objectives

Develop Action Plans

Strategic Planning Process

Define Mission, Vision, and Values

•  Mission Statement

•  Vision Statement

•  Values Statement

Perform SWOT Analysis

Strengths Weaknesses

Opportunities Threats

Develop Forecasts

Competitive Analysis

SWOT Analysis

Internal •  Strengths •  Weaknesses

External •  Opportunities •  Threats

Establish Goals and Objectives

Develop Action Plans

•  Tactical Plans: Plans that define the actions and the resource allocation necessary to achieve tactical objectives and to support strategic plans.

•  Operational Plans: Plans that lay out the actions and the resource allocation needed to achieve operational objectives and to support tactical plans.

The Organizing Function

Leading

Cognitive Intelligence

Emotional Intelligence

Social Intelligence

Leadership Styles

Autocratic Democratic

Laissez-faire

Leadership Tasks

Managing Change

Present Situation

Process of Change

New Situation

Identify What Needs to Change

Identify Forces For and Against

Change

Select the Best Approach

Reinforce and Monitor Behavior

Organizational Culture

The Controlling Function

Monitoring Progress

Resetting The Course

Correcting Deviations

The Controlling Cycle

Crisis Planning Co

ntin

genc

y Pl

ans Open

Comm

unication

Corporate Power Struggles

Environmental Accidents

Operational Breakdowns

Product Failures

Essential Management Skills

•  Interpersonal

•  Technical

•  Conceptual

•  Decision making

Decision-Making Process

1.  What is management? Why is it so important? 2.  What are the 4 major functions managers perform? Describe each function? 3.  What is a SWOT analysis and why is important to a company’s long term goals? 4.  What is forecasting, and how is it related to the planning function? 5.  What is the goal of crisis management? 6.  How does leadership differ from management? 7.  Why are interpersonal skills important to managers at all levels? 8.  How do the three levels of management differ? 9.  How do autocratic, democratic, and laissez-faire leadership differ? 10. Why are coaching and mentoring effective leadership techniques? 11. When an organization learns about a threat that could place the safety of its

workers and its customers at risk, is management obligated to immediately inform these parties of the threat? Explain your answer.

Class Assignment