M05 - MS Office Exam

Office for Mac-Installation Answerkey

Quiz Settings

Property Setting

Passing Score 90%

Randomize Questions

Intro No

Assessment Questions Yes

Total Number of Questions 15

Total Number of Questions to Ask 10

Display User Score if Passed Yes

Display User Score if Failed Yes

Display Passing Score if Passed Yes

Display Passing Score if Failed Yes

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Questions

Intro

1. Untitled Slide

2. Untitled Slide


Assessment Questions

1. True or False. When troubleshooting Microsoft Office for Mac, you should always reinstall

the system first, before continuing to other troubleshooting steps.

(True/False, 10 points, 1 attempt permitted)


Correct Choice

True

X False

Feedback when correct: Correct.

Feedback when incorrect: That is not correct.

2. Does the following system configuration meet the Office for Mac 2011 minimum system

requirements:

Mac OS X v 10.5.8 Leopard

Intel core processor


2 GB RAM

18 GB available hard-disk space


Correct Choice

X Yes

No




3. Does the following system configuration meet the Office for Mac 2011 minimum system

requirements:

Mac OS X v 10.5.5 Leopard

Intel core processor

1 GB RAM

2.5 GB available hard-disk space


Correct Choice

Yes

X No




4. Which of the following tools will NOT help you identify if your computer meets minimum

system requirements?

(Multiple Response, 10 points, 1 attempt permitted)

Correct Choice

'Get Info'

About this Mac

X Console

System Information




5. Which step should be the first step when troubleshooting an unknown issue?

(Multiple Choice, 10 points, 1 attempt permitted)

Correct Choice Feedback

Reinstall the application That is not correct.

Create a new user That is not correct.

Perform a Safe Boot and a Safe Login That is not correct.

X Update the Application and the

Operating System

Correct.


6. What does repair permissions do?



Give the user access to all of the files

while performing a chmod 777*

That is not correct.

Change permissions on all of the user's

documents so that they can open them


X Compare the permissions in the .bom

file to the actual permissions and reset

them

Correct.

Change the user's password and That is not correct.


username

7. True or False. Virus protection software should be turned off during installation of Office

for Mac.


Correct Choice

X True

False




8. True or False. Microsoft Office 2011 can install on a computer with a G5 processor.


Correct Choice

True

X False




9. Where does the customer enter the Product Key?



During the installation That is not correct.

When they send their first email

message


X During the Setup Assistant Correct.

On restart of the computer That is not correct.


10. True or False. During the 30 day free trial you have full functionality of all products.


Correct Choice

True

X False




11. Which of the following is a reason that the customer's product activation is not working

properly? Select all that apply.

(Multiple Response, 10 points, 1 attempt permitted)

Correct Choice

X The customer has entered an incorrect character into the activation screen

X The customer entered a key to a different SKU

X The customer's Internet connection is not functioning properly

The customer bought their product online rather than in the store




12. If, during troubleshooting, you determine that the issue is related to the Mac OS, how

should you proceed?



Guide your customer through wiping

their computer and installing the Mac

OS

Correct.

X Refer your customer to Apple for

assistance


Help your customer through a reinstall

of the OS

Tell them that you cannot assist them

anymore and close the contact.


13. True or False. If you participate in the Customer Feedback program, Microsoft will

maintain a browser history for every site that you visit.


Correct Choice

True

X False





Documents

M05 - MS Office Exam