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MOHAMED GHAMRY [email protected]
Mobile#:- +20-106-656-8715Home #:- +2-02-3730-1083
Summary
Working Experience
Successful professional qualified by 15 years of visible achievements in some of the biggest Casual dining Restaurants and Edutainment projects Companies in the United Arab Emirates at Saleh Bin Lahij Hospitality Division “Chili’s” and for Egypt at E.E.I.R (Egyptian & Emirates International Restaurant)”Romano’s Macaroni Grill”, Mega Food “Outback Steakhouse”, I.G.S.R.(International Group for specialized Restaurants)”Harris Cafe”, Del Vento, Edrak for Edutainment and Entertainment projects “KidZania Cairo” & Spear International “Kids Dome”. Offering a tradition of performance excellence reversing distressed operations, enhancing visibility in market place and generating high profits.
Sep. 2014 – Present
Del Vento
Director of Operation
Job Description:-
Coordinate, manage and monitor the workings of various departments in the
organization
Assist in the development of strategic plans for operational activity
Contributing to the development and implementation of organizational strategies,
policies and practices
Ensuring organizational effectiveness by providing leadership for the organization’s
functions
Monitor performance and implement improvements
Plan and support sales and marketing activities
Manage and increase the effectiveness and efficiency of support services through
improvements to each functions as well as coordination and communication between
support and business functions
Play a significant role in long-term planning including an initiative geared toward
operational excellence
Improve the operational systems, process, policies in support of organization’s mission
– specifically, support better management, reporting information flow and
management, business process and organizational planning
Responsible for the new opening plan.
Co-ordinate with all the departments to enhance the operations level of performance.
Evaluate the Restaurant manager per period according to the Company Policy.
Working with the P&L analysis with both of the Accountant dep. & the Restaurants
manager.
Responsible for the Restaurant Manager’s training to increase their performance.
Responsible for the new opening,
Sep. 2013 – Sep. 2014
Spear International Founder & Operations ManagerJob Description:-
Kids Dome Heliopolis & Zayed Pioneer.
Setting the Kids Dome development plan.
Setting the Kids Dome Standards, Rule & Regulations.
Responsible for Managers, Supervisors & Staff Hiring.
Direct manage 2 Supervisors, Marketing & Production Executive & 50 Staff.
Conduct weekly Supervisor meetings
Monitoring Quality, Sales & guest feedback.
Oversee Pavilion’s maintenance in terms of 100% functionality, painting, elimination of
risks for children, raw materials, etc.
Oversee the correct execution of the dynamics
Monitor performance and implement improvements
Plan and support sales and marketing activities
Conduct monthly Staff meetings
Assist to weekly meetings with the Company General Manager and other departments
Managers.
Report directly to Spear International General Manager.
June 2012 – Sep. 2013
Edrak for Edutainment projects L.L.C - Egypt
Establishments Operation Manager
Job Description:-
One of KidZania Cairo Management Opening Team.
Direct the establishments operations (games pavilions)
Elaborate the fortnightly Supervisor templates
Oversee establishment’s maintenance in terms of 100% functionality, painting,
elimination of risks for children, raw materials, etc.
Oversee the correct execution of the dynamics
Elaborate purchase orders for establishments raw materials and required theming
elements
Incidence control to deliver to Human Resources to the end of elaborating the
administrative and operative area payroll (schedules, vacation, post changes, leaves,
sick leaves, etc.)
Coordinate with the Trainers the subjects to be taught to new collaborators and
guarantee, through evaluations, personnel development
Be appraised of supervisors image
Conduct weekly Supervisor and Coordinator meetings
Assist to weekly meetings with the Facility´s General Manager and Managers
Make sure the visitors are orderly and, if needed, solve any disturbance
Solve establishments complaints
Review work orders weekly and deliver the completion report to the corresponding
areas, in the inspection report format
Report direct to KidZania City Mayor.
Direct manage 8 Coordinators and 180 Zupervisors (O-Staff).
Support the company for KidZania Cairo pre-opening.
June 2011 – June 2012
I.G.S.R (International Group for Specialized Restaurant) - EGYPT Operations Manager Job Description:-
Coordinate, manage and monitor the workings of various departments in the
organization
Assist in the development of strategic plans for operational activity
Contributing to the development and implementation of organizational strategies,
policies and practices
Ensuring organizational effectiveness by providing leadership for the organization’s
functions
Monitor performance and implement improvements
Plan and support sales and marketing activities
Manage and increase the effectiveness and efficiency of support services through
improvements to each functions as well as coordination and communication between
support and business functions
Play a significant role in long-term planning including an initiative geared toward
operational excellence
Improve the operational systems, process, policies in support of organization’s mission
– specifically, support better management, reporting information flow and
management, business process and organizational planning
Responsible for the new opening plan.
Co-ordinate with all the departments to enhance the operations level of performance.
Evaluate the Restaurant manager per period according to the Company Policy.
Working with the P&L analysis with both of the Accountant dep. & the Restaurants
manager.
Responsible for the Restaurant Manager’s training to increase their performance.
Responsible for the new opening,
Support the company for opening Harris Café Arkan Mall – 6th October city.
Oct 2008 – June 2011
Mega Food - Egypt Restaurant ManagerJob Description:-
Management Opening Team at the first Outback Steakhouse in the Middle East.
Maintain the highest possible level of product quality.
Achieving 100 % in all restaurant auditing programs.
Maximizing the benefits out the suggestive selling techniques.
Maintain customer spirit within the team work.
Handling all customer complaint on time.
Ensuring safety and security regulation as per the company standard.
Reducing operation cost as per the plan.
Staff training and development using company tools and resources.
Performs other duties as required by the Area manager.
Handling the restaurant Petty cash.
Analyzed and upgraded kitchen equipment.
Making monthly inventory as per the company system.
Setting the labor schedule as per the business needs.
Follow the progress of the development by coordination with training manager of the
concept.
Ensuring that staff communication meeting are taking place periodically.
Delivering the daily cash to the bank as per as the company policy.
Ensure that health and industrial rules are fully implemented to avoid and legal penalties.
Reviewing cash flow comparing to sales report and monitoring all cash machines.
*Working with Micros, Aloha and Par systems.
Following with the constructor and the Finial touch for the Opening.
Responsible for the recruitment and training of customer service representatives.
Responsible for confirming the deals with the Vendors.
Making & follow up the daily line checks.
Keep in following all the culinary franchise standards and updates.
Ensure that every dish we serve is meeting the quality identifier of our standards.
May 2006 – Oct 2008
E.E.I.R (Egyptian & Emirates International Restaurants) - Egypt Service & Development Manager Job Description:-
Management Opening Team for the First Romano's Macaroni Grill in the Middle East In Dubai
Festival City.
Management Opening Team for the Second Romano's Macaroni Grill in the Middle East in
Cairo City Stars.
Maintain the highest possible level of product quality.
Achieving 100 % in all restaurant auditing programs.
Maximizing the benefits out the suggestive selling techniques.
Maintain customer spirit within the team work.
Handling all customer complaint on time.
Ensuring safety and security regulation as per the company standard.
Reducing operation cost as per the plan.
Staff training and development using company tools and resources.
Performs other duties as required by the Area manager.
Handling the restaurant Petty cash.
Analyzed and upgraded kitchen equipment.
Making monthly inventory as per the company system.
Setting the labor schedule as per the business needs.
Follow the progress of the development by coordination with training manager of the
concept.
Ensuring that staff communication meeting are taking place periodically.
Delivering the daily cash to the bank as per as the company policy.
Ensure that health and industrial rules are fully implemented to avoid and legal penalties.
Reviewing cash flow comparing to sales report and monitoring all cash machines.
Working with Micros and Par systems.
Following with the constructor and the Finial touch for the Opening.
Responsible for the recruitment and training of customer service representatives.
Responsible for confirming the deals with the Vendors.
Aug. 2004 – May 2006
E.I.R (Emirates International Restaurant) – U.A.ERestaurant Manager:- Job Description:-
Working as a Restaurant Manager for Chili’s Dubai City Center, Burjman Mall, DFC, Garhoud, Al-Ghourir, Sharja Sahara Center, Sharja Mega Mall & Abu Dhabi Al-Maria Cinema Center.
Management Opening Team for Chili’s Dubai Festival City, JPR & DHCC at the UAE.
Handling the responsibility of the Assistant Restaurant General Manager for some Chili’s Outlets.
Maintaining the highest possible level of product quality.
Achieving 100 % in all restaurant auditing programs.
Maximizing the benefits out the suggestive selling techniques.
Maintain customer spirit within the team work.
Handling all customer complaint on time.
Ensuring safety and security regulation as per the company standard.
Reducing operation cost as per the plan.
Staff training and development using company tools and resources.
Analyzing P&L on the monthly basis and take the corrective action when needed.
Performs other duties as required by the the Area / Chain manager.
Handling the restaurant Petty cash.
Carried out a demographic study that pin pointed the restaurant's market.
Developed and oversaw a catering program.
Analyzed and upgraded kitchen equipment.
Helps in preparing the annual budget.
Making monthly inventory as per the company system.
Setting the labor schedule as per the business needs.
Follow the progress of the development by coordination with training manager of the concept.
Ensuring that staff communication meeting are taking place periodically.
Delivering the daily cash to the bank as per as the company policy.
Ensure that health and industrial rules are fully implemented to avoid and legal penalties.
Reviewing cash flow comparing to sales report and monitoring all cash machines.
*Working with Micros and Par systems.
Following with the constructor and the Finial touch for the Opening.
Responsible for the recruitment and training of customer service representatives.
Responsible for confirming the deals with the Vendors.
Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
Staffed and trained an assistant manager and 20 servers and kitchen employees in full service dinning.
Carried out a demographic study that pin pointed the restaurant's market.
Developed and oversaw a catering program.
Analyzed and upgraded kitchen equipment.
Consistently ran low-labor costs throughout seasonal highs and lows.
Prepared the annual budget.
Extensive profit/loss experience in standardization of portions and implementation of labor cost controls, documents end-of-month, daily and weekly transactions; prepares bi-weekly payroll.
2003 – 2004 Chili’s – U.A.EFRONT OF HOUSE TRAINERJOB DESCRIPTION:-
Provides direction, coaching and leadership for all team member (including training, safety and sanitation and company policies and procedures).
Strong understanding of all systems and operations related to their station. Ensures the team’s continued development and focus on providing great service, food
and beverage. Responsible for adhering to all posted training schedules. Ensures completion of all Trainee evaluations, by providing honest and effective
feedback and setting realistic goals. Ensures par levels of training materials Effectively utilizes all training materials Understand and teach all classrooms for their positions, according to Company
standards, including: all paperwork reviewed, graded and filed.
Assists in planning and leading all-team meetings. Assists in planning and leading daily mini meetings. Attends all scheduled developer and regular team member meetings. Responsible for assisting management team with all Cascade rollouts and new
initiatives. Acts as a Champion of Change to assist team members in comprehending new
initiatives. Displays skills and abilities of a Developer or Trainer at all times in the restaurant. Maintains dress code standards 100%. Communicates effectively with guests, trainees, management and development teams. Responsible for establishing and appropriately communicating goals with Training
Manager on a regular basis. Responsible for meeting the restaurant’s goals, including sales building, productivity and
developing and retraining the very best team members.
2001 – 2003 Chili’s – U.A.EFOOD-SERVERJOB DESCRIPTION:-
Serves and creates a warm, fun atmosphere for guests and Team Members. Answers questions regarding food and drink items and their preparation. Greets newly seated guests’ in a friendly and timely manner. Takes drink orders at guest greeting, delivers beverages and offers appetizers. Takes entire
order, repeats order to guest for clarification. Enters orders quickly and in proper sequence, using appropriate abbreviations and charges. Runs food for guests in their section, as well as for any other section in the restaurant. Checks back after delivery of food to ensure guest satisfaction. Observe guests to respond to any additional needs. Maintains table appearance by pre-bussing, checks drink levels, removes clutter and provides
adequate napkins, etc. Follows appropriate accounting procedures for closing checks or vouchers.
Gives a warm farewell and invites guests to return. Keeps station clean, sets up and takes down station tables appropriately. Attends shift meetings according to shift schedule. Adheres to company’s sanitation procedures. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of
significance and takes prompt corrective action where necessary or suggests alternative courses of action that may be taken.
Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate to help keep high morale, productivity and efficiency/effectiveness.
Portrays a favorable image of Emirates International Restaurants at all times. Presents check for payment and provides change or voucher within one minute of guests’
payment.
2000 – 2001 Chili’s – U.A.EBARTENDER:-JOB DESCRIPTION:-
Mixes ingredients such as soda, water and sugar to prepare non-alcoholic drinks and other drinks.
Ensures that all drinks are prepared according to company recipes. Serves food to bar guest. Prepares drinks for servers’ guests. Collects payment (credit cards, cash) for drinks and/or food served following company
established accounting procedures for all transactions. Observes guests and responds to their needs. Guides guests in selecting food and beverage items. Prepares drinks and verifies correct pricing. Enters all orders into the computer prior to presenting the beverage to the guest.
Possesses proficient knowledge of liquor quality and beverage preparation, and keeps updated on new and revised beverage recipes.
Ensures a clean and well-stocked bar. Secures all monies at the end of each shift. Adheres to all company safety and sanitation policies and procedures. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters
of significance and takes prompt corrective action where necessary or suggests alternative courses of action in which may be taken.
Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
Displays a favorable image of Emirates International Restaurants at all times.
1998 - 2000 AL-BADRY CONTRACTING COMPANY (EGYPT – NASR CITY) Executive Officer JOB DESCRIPTION:-
Responsible for all the Contract and Deals between the Company, Vendors, Banks, Government & the Ministry of Defense.
Representing the Company for all the Civil Cases at all the Civil Courts and Government Department.
Taking care of some Human Resources Issues.
1996 – 1998 CASIO (Cairo Trading “KALIFA & Co.” ) (EGYPT- MOHANDESEEN )Sales Rep. (Part time Job)JOB DESCRIPTION:-
Opening new market.
Claiming money.
Selling Casio products.
Responsible for the market research for Polaroid Cameras & films.
Education Information
&
Training Courses
High School 1995 (O.E.S.L) (Orman Experimental Languah School – Dokki - Giza ) Faculty of Law 2000 ( Cairo University ) Certificate in Quality Assurance (Chili's-U.A.E). Certificate in International serve-safe.(Dubai-U.A.E) Certificate in Basic Food hygiene (Dubai Government-U.A.E). Trainer Certification (Chili’s-U.A.E). Manager in Training M.I.T 2004 (Chili's Sahara center – Sharja - U.A.E) Manager in Development M.I.D 2006 (Romano's Macaroni Grill - Dubai Festival City -
Dubai-U.A.E) Manager in Training M.I.T 2008 ( Outback Steakhouse Palm Harbor- Tampa – Florida - U.S.A) Operation Establishment Manager 2012 (KidZania Central Government – Mexico - Santa Fe). T.O.T (Train of Trainer ) Entertainer course (Logic International – Giza- Egypt)
Personal Date of birth:- 1st of October 1976
Religion :- Muslim
Nationality : Egyptian
Marital Status:- Married
License:- Driving License (Egyptian License till 2018 & U.A.E License till 2015
Military Status:- Final Exempted
Mobile #:- +2-010-132-84267
Home #:- +2- 02-37301083
Address: - 6 B Mahmoud Abdul Latif St. from Yousef El-Bendary - Ard El-Lewa – Agouza – Egypt.
Visa :- U.S.A (Valid till 13th Oct. 2013)
Skills
Languages
Computer Knowledge
Hobbies&
Interests
Member of the Egyptian Bar association.
Arabic: Mother tongue. English: Fluent (Reading, Writing & speaking).
French: Fair
MS Office (Word, Excel, PowerPoint) Excellent browsing the web for the new Updated about my carrier.
Excellent working knowledge of the Internet. Well performing for Restaurant Solution System (Micros, PAR, Aloha & Kid Box
Hard worker Very good in communicating with people Having the ability to work under pressure with different shifts. Impressed by working in teamwork as that would results in better performance Reading, Soccer, traveling, riding horses.
REFERENCES
1-Mr.SABRY BAKRY
President
Saleh Bin Lahej Group – Hospitality Division U.A.E
mobile:-+97150-349-9902
2-Mr.HASSAN KAMEL
DIRECTOR OF OPERATIONS
AMER GROUP L.L.C. “STUDIO MASR” EGYPT
mobile:- +2-0111-660-2315
3-Mr.ASHRAF ABAZA
DIRECTOR OF OPERATIONS
EMIRATES INTERNATIONAL RESTAURANT L.L.C. U.A.E
mobile:- +97150-676-2189
4-Mr.MOHAMED ABDUL SALAM
CULINARY GLOBAL DIRECTOR
EMIRATES INTERNATIONAL RESTAURANT L.L.C. U.A.E
mobile:-+97150-794-5269
5- Mr. WALLED AMIN
TRAINING DIRECTOR
EMIRATES INTERNATIONAL RESTAURANT L.L.C. U.A.E
mobile:-+97155-278-2184
6- Mr. Ahmed Maarouf
DIRECTOR OF OPERATION
Mega Food - Outback Steakhouse – EGYPT
mobile:- +2-0122-389-7278
7- Mr. Elie Abo Zakhem
DIRECTOR OF OPERATION
Harris Café – I.G.S.R (International Group for Specialized Restaurant) - EGYPT
mobile:- +2-0122-555-1666
8- Mr. Decky Andrian
CITY MAYOR
KidZania Cairo (Edrak for Edutainment projects) - EGYPT
mobile:- +2-010-9213-5504
9- Ms. Nessrine Selim
Director of Human resource, Administration & Legal
Edrak for Edutainment projects L.L.C.- EGYPT
mobile:- +2-011-114-0904
