LSMC Rounds April 2013

News from Lee’s Summit Medical Center

Mission:We are committed to treating our patients, their families and our co-workers with warmth, respect and dignity. We will provide care that is necessary, appropriate and cost-effective. We will continue to meet the ever-changing needs of those we serve and improve the wellness of our communities by delivering progressive, high quality health care.

“Above all else, we are committed to the care and improvement of human life. In recognition of this commitment, we strive to deliver high quality, cost-effective and efficient care.”

• Trust• Quality• Caring• High Performance• Teamwork• Adaptability

Vision:

Core Values:

Dear LSMC Family,

Lee’s Summit Medical Center continues to shine! This is big news!

Last week, Consumer Reports released a new guide called “How Safe is Your Hospital?” The guide is intended to help patients choose a hospital based on its patient safety and quality scores. Consumer Reports’ researchers studied data from more than 2,000 hospitals in America with a focus on hospital-acquired infections, overuse of CT scans, patient communication, and hospital readmissions rates. On a 100-point scale, the best hospital in the nation earned a score of 72 with

the average of all hospitals being 49.

Once again, Lee’s Summit Medical Center earned the highest quality score in the Kansas City area among all hospitals!

I’m very proud of us but we can do better than a score of 61. I know we can be the best hospital in the nation. Quality improvement is about pushing forward, not looking back or sideways, but focusing on improving our performance with every patient, every day. Thank you for your unwavering commitment to patient satisfaction and highest quality.

Your input and feedback are important to this process. During May, please plan to take the employee engagement survey. Your opinions help the hospital improve.

Just think about all the changes your ideas have brought to Lee’s Summit Medical Center. We started quarterly town hall meetings on each shift and launched “Highlight the Night Shift” meals monthly. The uniform policy is enhanced and nursing is leading implementation of shared governance. We started “Lunch with Jackie” so a group of long-term and newly hired employees and I can visit over lunch about thoughts and ideas. Pat, Amber, Patrick and I also get out and “round” in the hospital to talk first hand with employees and physicians in their work areas. We do this during the night shift, on weekends and on holidays so everyone has a chance to give input.

Please take the survey during May and give your open and honest input. Lee’s Summit Medical Center would like to lead the nation in employee engagement but most importantly we need your confidential, individual opinions. The results will be reported back to you and we’ll take future action knowing where we are strong and where we need to focus more effort.

Onward and upward, team!

Sincerely,

Jackie DeSouzaPresident and CEO

April 2013

Tammy Lightner comes to LSMC with many years of

nursing experience. She began her career in the Army and has spent the past ten years as a leader at Children’s Mercy Hospital. She has an extensive background in proactive patient safety programs and is

excited to bring that great knowledge to the strong safety program at LSMC.

Tammy embodies the great attributes of high quality, empathy, adaptability, caring, teamwork, and trust. Please welcome Tammy and help her feel at home as the newest member of the LSMC family.

LSMC Welcomes New Risk Manager

Announcing the 2012 Frist Humanitarian Award RecipientsThe Frist Humanitarian Award was created in 1971 and named in honor of Dr. Thomas Frist, Sr. a founding member of HCA. The award honors individuals for their humanitarian and volunteer activities, and recognizes individuals whose daily dedication and care-giving epitomize the highest standards of quality and personal commitment. An employee, a volunteer and a physician are honored each year at each HCA hospital and we are pleased to announce LSMC’s 2012 award recipients.

These winners are a tremendous asset to our patients and the community, and we are proud to have them on the LSMC team. The honorees at the hospital level are entered for national consideration. Those winners will be announced May 10.

HCA Named One of World’s Most Ethical Companies

Lee’s Summit Medical Center’s parent company, Hospital Corporation of America which operates 162 hospitals and 112 ambulatory surgery centers, was recently named one of the Ethisphere Institute’s 2013 World’s Most Ethical Companies.

It is the fourth straight year HCA was achieved the distinction.

According an Ethisphere representative, “Companies recognized are those that truly embrace ethical business practice and demonstrate industry leadership, encouraging peers to follow suit or risk falling behind. HCA is one of only four healthcare providers on this year’s list.”

Deanna BaileyEmployee Frist Award Recipient

Aileen BeardVolunteer Frist Award Recipient

Herbert Dempsey, MD Physician Frist Award Recipient

April 2013

HCA Midwest Health System is proud to celebrate its 10-year anniversary in the Greater Kansas City area. Since acquiring

the facilities in April 2003, HCA Midwest

Health System’s 10 hospitals, outpatient centers, physician clinics and ambulatory surgery centers have focused on providing high-quality, compassionate healthcare to the community and some of the most advanced technology, programs and services available.

As the area’s largest private sector employer with more than 9,000 employees, HCA Midwest Health System is the area’s leading provider of charity and uncompensated care, and annually donates more than $1.2 million to local charities. Since April 2003, HCA Midwest Health System has invested more

than $845 million to enhance and expand patient services and has paid more than $216 million in taxes to local communities.

“The 10-year anniversary is a great reminder of how much has been accomplished for the betterment of healthcare in our community,” says Mel Lagarde, President of HCA MidAmerica Division. “The hospitals, physicians, clinical staffs and employees of HCA Midwest Health System have a relentless focus on excellence in healthcare for residents of the communities we touch every day. We are continually exploring ways to improve the quality, safety and efficiency of the care we provide. And while we focus on our patients and families in our hospitals, we never lose sight of playing a vital role in the economic health of our community as well.”

HCA Midwest Health System Celebrates 10-Year Anniversary

LSMC Employee Named New Patient Services CoordinatorLSMC is happy to announce Deneane White as the new patient services coordinator. Deneane has 16 years of experience in healthcare and has become an expert in patient relations and customer service.

During her tenure at LSMC, she has been awarded employee of the month and has served as an AIDET champion and LSMC Ambassador. Those who know Deneane know that she always comes to work with a smile and helps find solutions quickly with the patient as her focus. She has a strong commitment to excellent customer service and a continual focus on treating all customers with warmth, dignity, and respect.

LSMC Employee Recognition April 30, 2013

5:30 p.m. - Arrival and Fellowship 6:00 p.m. - Buffet and Cash Bar

6:45 p.m. - ProgramGarozzo’s Italian Restaurant,

1547 NE Rice Road, Lee’s Summit, MO 64086

Those being honored include 2012 Employees of the Month and Year, employees with milestone service anniversaries in 2012, Frist hospital employee award winner, and a Hero in Healthcare honoree.

All employees are invited to attend and can RSVP to Human Resources at 816-282-5740 before Friday, April 19.

April 2013

HR UPDATE

President’s Challenge Award

Lee’s Summit Medical Center is dedicated to fostering a culture that supports a healthy work environment and safe, effective patient care. In 2012 our hospital participated in the HCA President’s Challenge, a surgical services quality recognition program launched at the national level to reward employees for exceeding the 75th percentile

in SCIP measures and meeting our surgical case volume goals.

LSMC achieved its goals so you’re invited to celebrate! Our division president Mel Lagarde will be here to honor employees and physicians.

You’re Invited

Thursday, April 113:00 p.m.

Arbor RoomRefreshments will be served.