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We’re not there yet. Kathleen Caldwell Pine Tree Legal Assistance Hugh Calkins, consultant Equal Justice Conference, May 2008

Looking for the Mobile Web

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Looking for the Mobile Web. We’re not there yet. Kathleen Caldwell Pine Tree Legal Assistance Hugh Calkins, consultant Equal Justice Conference, May 2008. Just a few statistics. In March 2008 the Pew Internet and American Life Project released the results of a study of the Mobile Web - PowerPoint PPT Presentation

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Page 1: Looking for the Mobile Web

We’re not there yet.

Kathleen CaldwellPine Tree Legal AssistanceHugh Calkins, consultantEqual Justice Conference, May 2008

Page 2: Looking for the Mobile Web

Just a few statisticsIn March 2008 the Pew Internet and

American Life Project released the results of a study of the Mobile Web

In April Connecticut Legal Services issued report of client surveys, showing similar usage trends

Page 3: Looking for the Mobile Web

Things are Changing 62% of all Americans are part of a wireless,

mobile population that participates in digital activities away from home or work.

58% of adult Americans have used a cell phone or personal digital assistant (PDA) to do at least one of ten mobile non-voice data activities

Page 4: Looking for the Mobile Web

It’s not just the white middle class

African Americans and English-speaking Latinos are more likely than white Americans to use non-voice data applications on their cell phones.

Page 5: Looking for the Mobile Web

Cell phones are in widespread use

in all segments of the American population:

84% of English-speaking Hispanics have cell phones.

74% of white Americans have cell phones. 71% of black Americans have cell phones.

Page 6: Looking for the Mobile Web

Among those who have cell phones:

eighteen percent of white Americans, twenty-two percent of Hispanics and twenty-seven percent of black Americans

have used them to access the internet for information.

Page 7: Looking for the Mobile Web

Low-income users are significant % Within the population of people who have

accessed digital data or tools on the go, twenty-four percent have household incomes of $25,000 annually or less.

Page 8: Looking for the Mobile Web

April 2008 Connecticut Legal Services Report

51% of callers had access to a computer.42% of callers had internet access.35% of callers had an e-mail account, and 31%

check e-mail at least once a week.58% of callers had a cell phone.32% of callers use text messaging from a cell

phone.

Page 9: Looking for the Mobile Web

“Sprint, Clearwire Join for WiMax Venture” PC World - 5/7/08 WiFi-like service for mobile broadband $3 billion from Google, Intel, and several

cable operators service to120 to 140 million people by 2010

AT&T and Verizon LTE (Long Term Evolution), also by 2010

Page 10: Looking for the Mobile Web

What does the mobile web look like?

Page 11: Looking for the Mobile Web

Surely LSC does better

Page 12: Looking for the Mobile Web

How about the ABA

Page 13: Looking for the Mobile Web

We could come up with excuses So, Pine Tree, LSC and the ABA are complex

sites. We can’t expect them to work well on a cell phone.

Page 14: Looking for the Mobile Web

Complex sites can work well

Page 15: Looking for the Mobile Web

Get pictures and videos

Page 16: Looking for the Mobile Web

A little work can improve things

Page 17: Looking for the Mobile Web

A few resources:

Page 18: Looking for the Mobile Web

W3C Content Transformation Guidelines 1.0

Page 19: Looking for the Mobile Web

Holly Ross, Executive Director

[email protected]

Your Nonprofit Technology Community

www.nten.org

• Opportunities in mobile and wireless

• Demonstration of a mobile campaign

• Resources to learn more

I’d like that to go:

Photo from Flickr: Mike Licht

Page 20: Looking for the Mobile Web

Holly Ross, Executive Director

[email protected]

Your Nonprofit Technology Community

www.nten.org

Two Great Trends

Photo from Flickr: Bob.Fornal

Page 21: Looking for the Mobile Web

Holly Ross, Executive Director

[email protected]

Your Nonprofit Technology Community

www.nten.org

Mobile By the Numbers• 236 million US cell phone users / 76% market

penetration• 25% of all mobile phone users around the

world access the internet on their phones• 30% of all internet access in 2007 was

exclusively from mobile phones• The global population grows by 3 people per

second. In the same second, 38 wireless devices will be sold

Sources: Guidestar.org / Ipsos News Center / Tomi T. Ahonen, author of Communities Dominate Brands

Page 22: Looking for the Mobile Web

Holly Ross, Executive Director

[email protected]

Your Nonprofit Technology Community

www.nten.org

Year of the Mobile Phone"...if you think there was

a lot of cellphone news this year, you ain't seen nothin' yet. The coming year is going to be the real Year of the Cellphone." - New York Times technology columnist David Pogue

Page 23: Looking for the Mobile Web

Holly Ross, Executive Director

[email protected]

Your Nonprofit Technology Community

www.nten.org

Put These Things Together…

Page 24: Looking for the Mobile Web

Holly Ross, Executive Director

[email protected]

Your Nonprofit Technology Community

www.nten.org

So What Do You Do About It?• Invest in:

– Creating a mobile version of your site– SMS Strategies

Page 25: Looking for the Mobile Web

Holly Ross, Executive Director

[email protected]

Your Nonprofit Technology Community

www.nten.org

Text Messaging and More!

Page 26: Looking for the Mobile Web

Holly Ross, Executive Director

[email protected]

Your Nonprofit Technology Community

www.nten.org

Ladies & Gents, Start Your Phones!• We’re Going to Live Demo

– SMS Join– SMS to Voice

Page 27: Looking for the Mobile Web

Holly Ross, Executive Director

[email protected]

Your Nonprofit Technology Community

www.nten.org

Scenario: Janice is facing eviction

• Quick Answers• Confidential

Answers• From a device she

knows how to use• She sees your

flier…

Page 28: Looking for the Mobile Web

Holly Ross, Executive Director

[email protected]

Your Nonprofit Technology Community

www.nten.org

SMStext: eviction

to: 69866

Page 29: Looking for the Mobile Web

Holly Ross, Executive Director

[email protected]

Your Nonprofit Technology Community

www.nten.org

SMStext: divorce

to: 69866

Page 30: Looking for the Mobile Web

Holly Ross, Executive Director

[email protected]

Your Nonprofit Technology Community

www.nten.org

The Bottom Line:Mobile Commons mcommons.com• Roughly $2,000

per month• mConnect is $500

/ month• Messaging out

- .03/msg• VOIP Calls - .08 /

minute