Logistical Performance Measurement [Autosaved]

8/7/2019 Logistical Performance Measurement [Autosaved]

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Logistical Performance

Measurement


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Group Members

Agicha Pankaj

Taqi Divkar

Bhavin Gada Nirav Dhedia

Ajay Kharatmal

Abhijeet


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Purpose

What is

LogisticalPerformance

Measurement


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Objectives


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Objectives

Monitoring

Controlling

DirectingMoni

toring

Controlling

Directing


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PerformanceMeasurement

ProcessBased

Performance Based


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Characteristics of an

Ideal Measurement System

Cost or Service

Reconciliation

Dynamic Knowledgebased reporting

Exception based

reporting


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Two Ways of Measuring

Financial Non- Financial


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Financial Measures


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Non Financial Measures

A simple Count of activities taken

over a period of time

A simple count of things thatarent taking place

The ratio of one thing to another

A complex relation among anumber of things


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Levels of Measurement

&

Information Flow

Levels of Measurement&

Information Flow


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o Measurement provides information.

o Information is reported for various levels of management

hierarchy for decision making .

o Information need is dependent on management hierarchy

level.o To signal a process deviation or break down for action to

prevent recurrence

oManagement hierarchy levels are direction, variation,

decision and policy


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oAt this level operational plan is executed

oMeasures generate information on execution ofoperational plan

oData base for subsequent levels

Directional Level


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What is measured?

oAccumulated deviations from plan

o Identification of trends that may result into problems.

What is done?

oConcerned manager interprets the trend and takesappropriate action at his/her level or seeks help

Variation Level


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Information is selective and manager friendly

What is measured?

Exceptions and deviations of previous levels

What is done?

Modifications to operational plan

Decision Level


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What is measured?

oNeed for change in system objectives like customer

service

o Service levels and cost of maintaining service levels

o

Various levels of logistical managementoMarketing inputs

Policy Level


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Information volume is less but high in importance

What is done?

change in the system objectives if required

Benchmarks in

Competition


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Performance

Measuremenrt

Internal External


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Internal

Performance Measurement

Cost

Customer Service

Productivity Measures Total Factor Static Productivity Ratio

Dynamic Productivity Index

Surrogate Productivity Measures Asset Management

Quality


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External

Performance Measurement

It is necessary to

monitor,understand andmaintain a focused

customer perspective

and to gain innovative

insights from other

industries.


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1. Customer Perception Measurement


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Survey ask questions

regarding the firms and

competitors

performance in generalor for a specific order in

particular.


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A survey incorporatesmeasurement of Customer

Perception regarding:

Avaibility;

Performance-Cycle time;

Information Availability;

Problem Resolution;

Product Support;

Others.


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of TRICORN SYSTEMS


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Benchmarking refers to comparing

organizations operations to those of bothcompetitors and leading firms in related

and nonrelated industries.

A best Benchmarking review focuses onthe measures and if possible, tracks

historical and current performance levels.


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Methods Of Benchmarking

1. Firms uses published logistics data available

from Consultants,Periodicals and University

Researchers.

2. Benchmark privately against noncompetitive

firms in ones own or a related industry.

3. It consists of an alliance of organizations that

systematically share benchmark data on a

regular basis.


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Documents

Logistical Performance Measurement [Autosaved]