WWW.TAWZEA.COM 92 0002 789

Water Utility Success Story in Industrial Cities ( KSA )

Local Private sector success stories in developing water projects

About TAWZEA

• Founded as Joint venture between two companies

• Specializes in Management of industrial cities • Operation and maintenance of Water and Waste Water

facilities • Succeeded in the privatization of the water sector in KSA

in general and the industrial cities in particular.

BOT, Concessions & Industrial Cities Management

Qassim Industrial City (1)

Qassim Industrial City (2)

Shaqraa Industrial City

Jeddah Industrial City (1, 2 & 3)

AlKharj Industrial City

Zulfi Industrial City Hafar Al Batin Industrial City

Sudair Industrial City

Riyadh Industrial City (2)

BOT & concessions

Operation, Maintenance & Management

Tawzea Projects Framework

BOT & Cities Management

Customers

Authority

& Banks

Funding Engineering

Procurement

Construction

Tech. Partners

Annual Volume Growth

2011 2012 2013 2014 2015 2016

0.03 0.03 1.12 0.81 1.32 0.70

7.92 10.14 9.87

12.95 3.97

7.82

13.27

22.25 26.46

31.04 Million Cubic Meters (m³)

Potable Water Wastewater

Recycled Water

CRM

• 24/7 Dedicated Customer service center.

• Automatic Meter Reading (AMR).

• Customers can pay bills through SADAD.

• Customers can check consumption on-line.

• Meter Reading Complaints

Business Challenges

Lenders awareness Service transition

from public to private.

Customers Environmental

awareness. Non-Revenue Water

Assets

Business Challenges

Meter reading Complaints

Power tariffs & inflation

O&M Optimization KPI Management

Private Sector

Key to success is Stakeholders’ Collaboration

Customers

Regulators

Lenders

Public Sectors

Thank you…

WWW.TAWZEA.COM 92 0002 789