WWW.TAWZEA.COM 92 0002 789
Water Utility Success Story in Industrial Cities ( KSA )
Local Private sector success stories in developing water projects
About TAWZEA
• Founded as Joint venture between two companies
• Specializes in Management of industrial cities • Operation and maintenance of Water and Waste Water
facilities • Succeeded in the privatization of the water sector in KSA
in general and the industrial cities in particular.
BOT, Concessions & Industrial Cities Management
Qassim Industrial City (1)
Qassim Industrial City (2)
Shaqraa Industrial City
Jeddah Industrial City (1, 2 & 3)
AlKharj Industrial City
Zulfi Industrial City Hafar Al Batin Industrial City
Sudair Industrial City
Riyadh Industrial City (2)
BOT & concessions
Operation, Maintenance & Management
Tawzea Projects Framework
BOT & Cities Management
Customers
Authority
& Banks
Funding Engineering
Procurement
Construction
Tech. Partners
Annual Volume Growth
2011 2012 2013 2014 2015 2016
0.03 0.03 1.12 0.81 1.32 0.70
7.92 10.14 9.87
12.95 3.97
7.82
13.27
22.25 26.46
31.04 Million Cubic Meters (m³)
Potable Water Wastewater
Recycled Water
CRM
• 24/7 Dedicated Customer service center.
• Automatic Meter Reading (AMR).
• Customers can pay bills through SADAD.
• Customers can check consumption on-line.
• Meter Reading Complaints
Business Challenges
Lenders awareness Service transition
from public to private.
Customers Environmental
awareness. Non-Revenue Water
Assets
Business Challenges
Meter reading Complaints
Power tariffs & inflation
O&M Optimization KPI Management
Private Sector
Key to success is Stakeholders’ Collaboration
Customers
Regulators
Lenders
Public Sectors
Thank you…
WWW.TAWZEA.COM 92 0002 789