FINANCIAL / OPERATIONS / MARKETING ANALYST Seeking a career opportunity where my enthusiasm, interpersonal skills, and commitment to principled management will create genuine value in a rewarding, growth-oriented environment.

QUALIFICATIONS SUMMARY

Mid-career professional with a broad business background with demonstrated abilities to:

□ Define challenges, establish action plans, and execute such plans to achieve successful outcomes.

□ Acquire, implement, and disseminate complex business and legal concepts.

□ Provide superior levels of customer service throughout a broad spectrum of venues.

CORE COMPETENCIES

□ Financial Analysis / Business Planning

□ Capital Acquisition

□ Process Improvement □ Customer Service / Problem

Solving

□ Training / Team Building □ Competent Toast masters /

Public Speaking

PROFESSIONAL EXPERIENCE COMMERCIAL BANKING AND FINANCE 1980 to 1999

Twenty years serving the diverse financing needs of North Florida’s business community.

Tools used to accomplish this success included: accounting and financial analysis, business and operations planning, sales and marketing, complex commercial loan negotiation, structuring, and administration, business-to-business negotiation skills, and effective communication with a broad spectrum of stakeholders.

Capital resources included: commercial bank and U.S. government-guaranteed loan programs.

Superior customer service based on effectively matching the needs and profile of the business and it’s owner with the appropriate capital source..

Huntington National Bank 1998 to 1999 Commercial Loan Portfolio Manager Ocala, FL

N. Central Fla. Areawide Dev. Co. 1995 to 1998 Director of Business Finance Gainesville, FL

Benchmark Capital Resources, Inc. 1991 to 1995 President, Principal Broker Jacksonville, FL

Community Savings Bank 1988 to 1991 A.V.P., S.B.A. Loan Manager Jacksonville, FL

Commercial Banking, various 1980 to 1988 Management/Credit Training Miami, FL

AUTOMOTIVE RETAIL 2000 to 2005

Customer-value emphasis used to achieve standards for superior customer satisfaction and targeted sales and profits.

Achieving of superior customer satisfaction standards, product and competition expertise, and unit sales goa0ls resulted in manufacturers’ elevated sales certifications.

Contributed to enterprise value through dealership certification audits and development of CRM software training tools for use by the sales force.

Multiple awards for Salesman of the Month.

Tom Bush Regency Motors 2003 to 2005 Volkswagen, Mazda Jacksonville, FL

Coggin Honda Superstore 2000 to 2003 Honda Motor Cars Jacksonville, FL

PUBLIC SERVICE 2006 to Present

Recognized for dedication to Customer and Team Focus through positive and proactive approaches.

Delivery of excellent customer service through call center environments to a broad spectrum of the public.

Effectively communicate complex rules and guidelines to clients and customers of widely-varying levels of comprehension.

Extensive use of computer-based information and multiple data systems to provide case/customer specific solutions

Dept. of Children & Families 2006 to Present Econ. Self-Sufficiency Specialist I Jacksonville, FL

Home Depot 2014 to Present Home and Garden Associate Jacksonville, FL

State Farm Insurance / Ranstad 2012 to 2014 24 Hour Good Neighbor Assoc. Jacksonville, FL

U.S. Department of Labor 2005 to 2006 Workers Comp. Claims Examiner Jacksonville, FL

EDUCATION University of North Florida 1991 University of Florida 1980 M.B.A.: Finance & Accounting Jacksonville, FL B.A.: Political Science & Business Gainesville, FL