WELCOME TO LIBERTY

Liberty provides security, automation, and energy management solutions to residential, commercial and health care customers across Canada.

We have installed over 35,000 residential and commercial systems in eight provinces and one territory. We also service 100 Health Care facilities in Western Canada.

Thank you for trusting us to protect what matters most.

WELCOME TO LIBERTY 1

About Liberty

Remote Arm/DisarmRemotely Arm/Disarm your system from anywhere.

Cellular CommunicationReceive the same great services without the extra costs of having a landline.

Remote AccessAccess your system from any internet connection on a smart phone, tabletor computer.

Activity AlertsReceive alerts as events happen in your home or business.

Geo Services & Arming RemindersCustomize your system’s schedule based on your proximity to home.

Keyless EntryLock and unlock your home without a key, from anywhere.

Smart ScheduleFully customizable scheduling of all your system’s features.

Video SurveillanceLook in on what’s happening at home from anywhere, at anytime.

Remote Garage Door AccessRemotely monitor and control the status of your overhead garage door.

Security, Automation, and Energy Management solutions customized to �t your lifestyle. From your smart phone, tablet or computer, you can arm or disarm the system, lock and unlock deadbolts, control your thermostat, turn on and o� appliances and lights and even close and open the overhead garage door. Or you can just program it all to happen on a schedule that �ts your lifestyle.

Don’t have interactive services yet? Go to www.libertysecurity.ca/packages to take advantage of these great features.

INTERACTIVE SERVICES & HOME AUTOMATION2

INTERACTIVE SERVICES & HOME AUTOMATION

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Requires Interactive Services

EQUIPMENT

EQUIPMENT 3

Smoke/Heat DetectorAlerts you and the authorities when smoke, rapidly increasing heat, or temperatures above 57˚C are detected.

Carbon Monoxide SensorDetects harmful Carbon Monoxide gas and alerts you and the authorities.

Low Temperature SensorProtects you against frozen pipes as it alerts you when the temperature in your home drops below 7˚C.

Flood SensorAlerts you of pending water damage.

Medical Alert PendantSimply click the button to alert the monitoring station when you are having a medical emergency. Great for seniors.

Liberty Live GSM ModuleControl your system from anywhere using your mobile phone.

Lighting & Appliance ModuleSave energy with custom scheduled light and appliance routines.

Smart Door LockHave complete control and monitoring ability over your door locks anytime, anywhere.

Smart ThermostatSchedule your thermostat to perfectly �t your schedule.

Image SensorMotion Sensor with built-in camera sends you still shots of what’s happening in your home.

Garage Door ModuleManage and monitor your overhead garage door from anywhere with your mobile phone.

Talking TouchscreenControl your system from a second location, usually a master bedroom.

Door/Window SensorProtect anything that opens and closes such as windows, doors, jewelry cases, medicine cabinets, etc.

Key FobArm or disarm the system without having to use the keypad.

Glass Break DetectorDetects the sound of breaking glass to keep you protected.

Motion SensorMotion detecting sensors that accomodate pets less than 40 lbs.

ARMING YOUR SYSTEM & USER CODES4

ARMING YOUR SYSTEM & USER CODES

To arm and disarm your system, a keypad user code is required. These are 4-digit codes that are entered into the keypad. Security key fobs are also available and can be used to arm and disarm your alarm system with the press of a button. You can also arm and disarm your system with your smart phone or tablet using the Liberty Live app powered by alarm.com.

Keypad User Codes

Verbal Code Word

Duress Code

Verbal code words are used to help us con�rm the identity of you or a key holder. Account owners have a master verbal code word, which must be given before making system or account changes. Keyholders use a verbal password to con�rm their identity before an operator will release alarm information to them. Verbal code words should be di�erent from your user access code.

This special keypad user code allows you to immediately notify our monitoring centre that you are in imminent danger. This code is designed to be used when someone is forcing you to disarm your security system. When this code is received, we will immediately dispatch the police on a high priority response. Duress codes are treated with the highest priority and should be used only in the event of a real emergency. Improper use may result in �nes from local authorities.

IMPORTANT: If you do not have a cellular communicator, your security system communicates with our monitoring centre through your phone line. To ensure this connection is not interrupted, please notify us immediately of any changes to your phone service. For additional security, ask us about adding Cellular Monitoring service to your account.

A master code allows you to make program changes to your system such as changing the delay times and adding new user access codes. It is also used to arm and disarm your system. We recommend that only the owner of the system know and use the master code. If you are an Interactive services customer you can easily manage user access codes using Liberty Live, giving you the �exibility to add, delete, or suspend users from your computer or mobile device.

Master Code

A user access code is a numeric code used to arm and disarm your system. It cannot be used to make program changes, unless it is the same as the master code.

User Access Code

Your system is always monitoring for smoke & �re, CO poison, �ood and extreme temperature changes as long as you have the appropriate equipment installed. Arming and disarming your system does not impact the monitoring of these services.

This arms perimeter access points (doors and windows) and is generally used when you wish to arm the security system, but remain at home. Primary entry doors are programmed with a delay* before the siren sounds.

Doors & Windows Stay Mode

This arms all intrusion monitoring devices and is used when no one is home or when you close your business for the day. Primary entry doors are programmed with a delay* before the siren sounds.

Arm AllAway Mode

*There are two types of delays:

• An entry delay gives you time to enter your home while your system is armed and enter your user access code. If the code is entered during the delay period the alarm siren will not sound.

• An exit delay gives you time to set your alarm and exit your home before your system becomes armed.

To monitor for intrusion, your system must be armed toStay or Away Mode.

NEW SYSTEM CHECKLIST

NEW SYSTEM CHECKLIST 5

The following checklist is an overview of important things you should do to maximize the bene�ts of your new system.

Any person who will be using the system (family members, employees) should be familiar with the basic operations of your new system.

Key holders are family and friends who could be contacted in the event of an alarm.

With a monitored security system you may receive a discount on your home or business premium.

Be sure that they are visible, they are your �rst line of defense.

Every local jurisdiction in Canada has their own unique bylaws and response protocols. To avoid potential false alarm �nes, be sure to read and adhere to your local bylaw requirements, verify with your local Police Department or Bylaw Enforcement Service. When required, please call us with the permit# so it can be used for monitoring purposes.

Familiarize yourself and other users with your system

Select and inform your key holders

Contact your insurance company

Familiarize yourself with local bylaws

Use your lawn sign and stickers

New residential accounts are placed on a 7-day test period while customers are learning to use their system. If, during this time frame, an Intrusion alarm is received in the Monitoring Center, we will call all the Contacts on your account and only dispatch if instructed to do so. This is done to avoid false alarms. Other alarm types - Fire, Panic, and Medical - are not impacted by the 7-day test period and will be responded to and dispatched appropriately.

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Notify us and remind key holders when you’re awayIf you’re going on holidays or going to be away for an extended period of time, please let us and your key holders know so we can all respond e�ectively to any alarms or events while you’re away.

Update your emergency contacts and key holdersIf your personal contact information, emergency contacts, or key holders change, it’s important that you contact us. We use this information in our response protocol when there is an alarm or event.

Replace any expired batteries in your systemAll security systems use batteries, which wear down over time. Wireless devices have batteries in the individual devices (e.g. a door contact or smoke sensor) and all systems will have a back up battery in the control panel.

Test your system monthlyTo ensure that your system is operating properly, test your system on a regular basis. Testing is simple and takes a few minutes to complete.

1. Arm your system to away mode. Wait for the system to arm before proceeding to step 2.

2. Set o� your alarm by triggering one of the sensors such as opening an armed door or moving in front of a motion detector. Primary doors are programmed with a delay before the siren sounds.

3. Your siren will sound. A signal will be sent to our monitoring centres. Let the siren sound for at least 15-30 seconds before proceeding to step 4.

4. Deactivate the alarm by entering the user access code into the keypad (or use your security key fob).

MAINTENANCE CHECKLIST6

MAINTENANCE CHECKLIST

Regular usage will increase your comfort with the system and reduce the likelihood of false alarms. Most importantly, your home or business will be protected and secured.

We recommend performing the following steps to ensure your system operates e�ciently and e�ectively

USE YOURSYSTEM DAILYWhether you’re home or away, get intothe habit of using your system every day.

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For helpful videos on how to change batteries, test your system, and more,

visit then click located in the

top right of the screen.

www.libertysecurity.ca FOR CUSTOMERS

CARE FOR SENIORS

CARE FOR SENIORS 7

We know you want to protect the ones you love. Let us help you keep a close watch on dependent and ailing family members. Don’t risk an at-home accident with your aging mother or father. Protect the pieces of your life that matter most with Liberty.

For more information visit:

www.libertyseniors.ca

WARRANTY, MOVE POLICY & PRICE PROTECTION8

WARRANTY, MOVE POLICY & PRICE PROTECTION

If you are moving we will send a trained technician to remove and reinstall your system at your new location at no charge as long as you are within a 300 km range or in a serviceable area.

MOVE POLICY

Liberty wants to make sure that our customers are receiving the best possible security and home automation services. To ensure this all our residential customers are on a Lifetime Service Warranty. Service labour and equipment replacement is covered in most instances.*

*$25 Trip Charge applied for each visit

WARRANTY

Most companies increase customer rates after the initial agreement period.With Liberty your rate is secure.

PRICE PROTECTIONLIBERTY

COMPETITOR

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Months

6036 4812 24

INSURANCE CERTIFICATE

INSURANCE CERTIFICATE 9

Customer Name

Address

City Province Postal Code

Installation Date Installer Name

Intrusion

Smoke & Fire

Carbon Monoxide

Flood

Extreme Temperature

Insurance Certi�cateA security system by Liberty, monitored by Monitronics has been installed at the location indicated below. Monitronics’ UL and ULC listed monitoring centers provide 24-hour monitoring and response using the most innovative monitoring equipment and software in the industry.

LibertyContractor

LibertyTechnician

Signature

ULC - S5037 www.libertysecurity.ca

INSURANCE OFFER

INSURANCE OFFER

With a monitored security system you can receive a discount on your home or business insurance premiums. Liberty has also partnered with leading insurance companies that may o�er our customers even more savings.

Please visit to view our special insurance o�er.www.libertysecurity.ca/insurance

LIBERTY IS AN AUTHORIZED MONITRONICS DEALER

LIBERTY IS AN AUTHORIZED MONITRONICS DEALER 11

Monitronics delivers award-winning alarm monitoring service to over 1 million homes and businesses 24 hours a day, 365 days a year. Five Diamond Certi�ed Alarm Response Centers provide reliable and uninterrupted security monitoring for burglary, �re, carbon monoxide, and medical emergencies. Monitronics consistently meets or exceeds all UL, ULC, National Fire Protection Association, and Central Station Alarm Association standards.

Smart Choice. Right Choice.

www.monitronics.com

The Central Station Alarm Association (CSAA) has awarded Monitronics’ Alarm Response Center with prestigious Five Diamond Certi�cation. Less than 3 percent of recognized North American monitoring centers are Five Diamond Certi�ed.

Monitronics received the 2012, 2013 and 2014 Consumers’ Choice Award® for excellence in business and customer service. Winners are determined through a comprehensive and objective survey of consumers conducted by Survey Sampling International®

Monitronics was honored to be recognized by the Security Industry Alarm Coalition (SIAC) and the False Alarm Reduction Association (FARA) as the company that best demonstrated proactive and innovative false alarm strategies in 2013 with the Annual Police Dispatch Quality (PDQ) Award.

Monitronics has achieved IQ (Installation Quality) Certi�cation from the IQ Certi�cation Program, which recognizes security providers who adhere to the highest standards of installation, monitoring and customer education.

Monitronics is a four-time F&S award winner (2008, 2010, 2011 & 2013). Each year, Frost & Sullivan presents this award to the company that has demonstrated great growth strategies and implementation.

Monitronics holds the highest possible rating from the Better Business Bureau (BBB), a trusted consumer resource that accredits, reviews and rates businesses based on their level of customer service and ethical marketplace behavior.

WHO TO CONTACT12

WHO TO CONTACT

CALL MONITRONICS FOR:• Updating contact or banking information

• Issuing an advanced insurance letter

• Upgrades to equipment or services

• Alarm and Monitoring concerns

• Logins to Interactive Services, powered by alarm.com

• Technical Support and Service

• Moving after 1 year

1-800-447-9239

WE ARE YOUR MONITORING COMPANY

CALL LIBERTY FOR:• Training on system use

• Moving within the �rst year

• Referring family or friends to Liberty

• Adding a system to a second site

1-866-926-SAFE

WE ARE YOUR SECURITY COMPANY

7233

ALARM MONITORING/CELLULAR INTERACTIVE SERVICES

ALARM MONITORING/CELLULAR INTERACTIVE SERVICES

Liberty protects you for intrusion, smoke, �re, �ood, carbon monoxide, extreme temperature, medical and personal emergencies. Devices in the home send signals to the central control panel, which in turn sends those signals to one of the Monitoring Centers. Operators handle each emergency using strict contact and dispatch procedures. The process they follow depends on the types of signals that are received (intrusion, �re, panic, etc). The Monitoring Centers are certi�ed by the Underwriters Laboratories Canada, and are registered with the Central Station Alarm Association (CSAA).

Once the Monitoring Center receives a signal, within seconds screens pop up and the operators can view:

SECURITY PANEL& DEVICESEVENT

FREEZE

FLOOD

INTRUSION

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FIREMONITORING

CENTER

HOME OR BUSINESSOWNER

GSM MODULEpowered by

What type of emergency it is (burglary, �re, �ood, etc.)

The customers relevant information

Who to contact

Which local authorities to dispatch

Everything they need to know to deal with the situation e�ectively

SIGNS & DECALS ARE AN IMPORTANT LINE OF DEFENSEIf you need more just call us any time

1-866-926-SAFE(7233) www.libertysecurity.ca

For each friend, relative or neighbour that you refer to Liberty resulting in an installed and monitored alarm system, you’ll receive 2 months of free Monitoring. That means if you refer six people to Liberty, you will earn free monitoring for the whole year!

INTERESTEDIN FREE MONITORING?

Please ensure your contact mentions you as the source of the referral on their �rst call to us.

Liberty Representative

Representative Phone#