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GreatCall sells medical alert systems. This slideshare reviews the basics, both good and bad, of GreatCall's services. It also discusses GreatCall as a company.
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GreatCall
Medical Alert
About
GreatCall strives to keep families connected with special cell phone apps that help caregivers stay tuned in to the needs of family members who may require special attention but who might live far away. Offering a full range of safety solutions including apps, waterproof safety alert devices, GPS location features and access to registered nurses, doctors and a 24/7 care staff in case of emergency.
Services
GreatCall is a large provider of alarm systems and cell phones which are all set up to provide assistance to those who may find themselves in need of emergency attention while they’re alone. They offer a both cell phones and alarm systems in various price ranges and with different plans available depending on individual needs. A limited warranty is included with service, monthly terms are available, mobile alerts are standard and their monitoring center is open 24 hours a day, every day including all holidays and weekends.
FAQ Page
GreatCall has a very thorough FAQ page answering just about every possible question on each of their products and services. Visitors can simply click on the topic and there are several drop down questions pertaining to that topic that become available with full details and clarity. Questions pertain to the use of the products, the benefits of each, fees and overall cost and more.
Cost of Services
Their costs vary significantly depending on which service and product is chosen. The range of cost is anywhere between $14.99 a month to $69.99 a month and may be affected by how many minutes are used by the customer and which additional features are added. Different data plans will affect the cost as well. Custom plans are available so most potential customers should speak with a customer service rep to determine their needs and find out what their chosen plan would cost them.
BBB Rating
GreatCall has an A+ rating with the Better Business Bureau for some of the following reasons: - Their length of time in business - Their overall lack of complaints for a business of their size - The resolution of the complaints filed against them - The BBB’s sufficient background information on them as a company
Additional Resources
Their website is full of additional resources including a “Learning Center” where visitors to the site can go to get more information on each product and how it is used, a thorough FAQ section where questions on each product are answered in detail, links to all the social media outlets are included, contact information for reaching customer service 24/7 is available and so forth.
Who Are Their Customers
Customers include those looking to combine the current technology as it applies to cell phones and cell phone accessories and medical alert apps and devices to help provide a reliable safety net for customers seeking medical alert services. Because they offer a variety of devices and options, there is likely something for any customer who can benefit from a medical alert service.
What Makes Them Stand Out?
GreatCall stands out for many reasons. They offer a variety of unique products including cell phones, smart phones with safety apps, and waterproof medical alert devices. They’re very savvy with their advertising and their website doesn’t look anything like a lot of competitor websites that are basic and lacking in content and additional resources.
Social Media Presence
GreatCall is very social media savvy with a strong presence on Facebook of nearly 25,000 likes and regular activity. They also have a solid YouTube presence with lots of videos that double as entertaining mini-movies with John Walsh showcasing the product in unique ways. They also tweet regularly, at least every other day and share lots of related links and content that their customers might be interested in.
Ranking With TBC
TheBestCompanys.com gives GreatCall a 7.0 rating out of a possible 10. For those looking for a way to combine their medical alert device service with their current cell phone service, GreatCall is a great option. They’ve been in business for 8 years and they do provide a 24/7 support center though they do require an activation fee and a limited warranty.
Potential Negatives
For those looking for a straight-forward monthly payment without the concern of possible additional fees, GreatCall might not be the very best option. Additional fees are sometimes accrued including a “Wireless Local Number Portability” fee or for use of the “Telecommunications Relay Service”. Different state laws and regulations might alter these fees and will vary state to state.
