Lesson: Ticket Exchanges and Total Time: 90 minutesdls3.wspan.com/learningcenter/PDFs/Virtual Outlines...ticket (not an e-ticket). The other documents listed in the EZ option table

Ticket Exchanges Virtual Classroom Outline

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Lesson: Ticket Exchanges and Refunds

Total Time: Content: Question/answer:

90 minutes 70 minutes 20 minutes

Lesson Description: This lesson concentrates on the basic elements of a Ticket Exchange. Topics covered: add collect, even exchange, exchange with refund, and print only exchanges are described with ticket exchange guidelines and commission fields. Note: Automated Reissue and the Standard Exchange Script are not covered in this lesson. Author: Pat Garstad SME: Approved: PNRs created: ESTES/ANA/RAUL KORB/FRANZ

Instructors’ Notes

This class requires creation of two PNRs. It is recommended that PNRs be created prior to the start of class so that they are available during presentation. Since PNRs are cancelled by the airline if no action is taken within 24 hours, it should be shortly before the class. Please use dates that are at least six months out so that current operations are not disrupted. We cannot complete an e-ticket on DL. Suggest using Northwest Airlines.

Virtual Classroom Outline Ticket Exchanges

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Also, please do not create MK or HK segments for this purpose. The Estes PNR is used as an example of an even exchange when travel has not commenced. The first Korb PNR is shown on PowerPoint. The PNR is partially flown. The steps to change itinerary and reprice the PNR are discussed through the displays. The second Korb PNR is used as an example of a refund exchange using an automated refund with residual amount. Be sure all PNRs are deleted at the end of class.


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Class Preparation

Estes PNR (page 22) - Build PNR and store fare and fare quote. Korb PNR – (page 68) - Build PNR and issue original ticket.

PowerPoint - 01

Welcome to Ticket Exchanges and Refunds


This class discusses the types of ticket exchanges and demonstrates hands on examples of an even exchange, an additional collection when the itinerary is partially flown, and an automated refund with residual value. PNR set-up is discussed for each example.

An exchange occurs when a passenger is using a previously purchased ticket, coupon and/or certificate toward the purchase of a new ticket. The Worldspan exchange program provides maximum flexibility in processing exchange tickets. One EZ entry can: Issue a ticket Issue an itinerary/invoice Update the Daily Document Log (DDL) Transmit an interface message Reference page indexes for exchange can be found in HELP EXCH and INFO EXCH.


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PowerPoint - 02

Objectives At the end of this lesson, you will be able to: Locate reference pages for exchange transactions. Understand mandatory and optional exchange entries. Prepare a PNR for an exchange. Recognize and use the Worldspan Go! Res Ticket Exchange

Script.

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Four Types of Exchange Transactions Add Collect Exchange Even Exchange Exchange with Refund Print Only Exchange


The following scenarios require an exchange transaction: Add Collect Exchange

An add collect exchange is used when an amount due must be collected from the passenger as the result of a higher fare or change penalties.

The amount of the additional collection is the amount updated to DDL.


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The fare for the new ticket prints on the flight coupons. When penalties are collected, any commission must be entered

as a dollar amount. Even Exchange

The fare is the same amount on both the new and the old ticket and no change fee is being collected.

A direct or non-stop flight has changed to a connecting flight. The airline has a schedule change and they request a new

ticket be issued. Exchange with Refund

There is no change to the original ticket; however, the fare of the original issued ticket has decreased.

A refund exchange is performed when the amount of the new document is less than the amount of the old document, and the difference can be refunded.

Print Only Exchange The agency needs to print data in the Issue in Exchange box

and/or the Original Issue box of a ticket, but doesn’t have to go through the exchange process.

If using a certificate issued by an airline and only the certificate number is required on the ticket. No exchange transaction is required.

The first step in issuing an exchange is to make sure the PNR is ready. Let’s look at some guidelines that apply to the PNR when doing an exchange transaction.

Not all certificates require an exchange transaction. Type A discount certificates are airline issued documents that give you permission to issue a ticket at a discounted fare. The purchaser pays the discounted fare. Certificate numbers are entered as directed by the airline, many times in the endorsement box using endorsement remarks. Type B vouchers are usually transportation credit vouchers to be exchanged toward the purchase of a new ticket. Tickets are issued at the published fare, and the purchaser pays the balance after the voucher is applied. These vouchers have monetary value, require an exchange transaction, and may require a REN form.


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Always check with the issuing airline for complete instructions. For information regarding reporting procedures, check with your agency settlement plan.

PowerPoint - 04

PNR Set-up Make itinerary changes to the PNR. Autoprice, Agent-assist price, or Rate Desk price the PNR. Verify the ticketing field. Form of payment must be stored in the PNR, or included in the

ticketing entry. Check the fare rules for penalties that may apply. For multi-name PNRs, each exchange transaction must be

entered separately.


Let’s look at some guidelines that apply to exchange transactions.

Application Sharing

1. Display the PNR for Estes.

*-ESTES


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1P- MI2X6A 1.2ESTES/ANA/RAUL*2ADT 1*DL4326K 10SEP SA ATLIAH HK2 1055A 1204P/O $ E 2*DL4213K 17SEP SA IAHATL HK2 1050A 202P/O $ E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/MELISSA T- 1.T/29APR0800 1P/PQ2/P1*0069010374329-330 I100108 A-CM5*$C50.00 TKG FAX-AUTO PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 29APR BY AGT-P1/PQ2 ADT ATL DL HOU 217.67DL ATL 217.67USD435.34END DL ZPATLIAH XT5.00AY4.50XF ATL4.5 BF-435.34 TX-48.55 TTL-483.89 K3NBV )>


Assume the return date is now September 18. We need to prepare the PNR for re-issue. 2. Change the return date to September 18. Then store the fare

and the fare quote. End and retrieve the PNR.

X2#0/18SEP 4P* 4PQ ER

1P- MI2X6A 1.2ESTES/ANA/RAUL*2ADT 1*DL4326K 10SEP SA ATLIAH HK2 1055A 1204P/O $ E 2*DL4213K 18SEP SU IAHATL HK2 1050A 202P/O $ E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/MELISSA T- 1.T/29APR0800 1P/PQ2/P1*0069010374329-330 I100108 A-CM5*$C50.00 TKG FAX-AUTO PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 29APR BY AGT-P1/PQ2 ADT ATL DL HOU 217.67DL ATL 217.67USD435.34END DL ZPATLIAH XT5.00AY4.50XF ATL4.5 BF-435.34 TX-48.55 TTL-483.89 K3NBV )>


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Now the PNR is ready for the exchange. Let’s take a look at some example exchange entries. We will finish the exchange in a moment, First, look at the identifiers of an even exchange.

PowerPoint - 05

Exchange Identifiers

#$*EE (Even and Print Only exchange) #$*IE (Additional Collection and Refund Exchanges)


To distinguish even and uneven exchanges, use the identifiers #$*EE or #$*IE.

PowerPoint - 06

Document Identifiers

Identifier Description Character Limitation

T Industry ticket 14

M Miscellaneous Charge Order 14

O Other (voucher, certificate) 2-14

P Print only exchange (valid with #$*EE only)

2-14


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Identifier Description Character Limitation

only)


Document identifiers are used to indicate the type of document being used for the exchange. Look at an exchange entry for an even exchange and the mandatory elements.

Now, look at the mandatory elements of an even exchange.

PowerPoint - 07

Even Exchange - Mandatory Elements

EZ#$*EET1251234567890X*34#N1.2#KEX

EZE* M (MCO) X A KEX10 EZT O Other 0-6 1-4 KEX*$0.00

KEX*$N0.00


EZ# Ticketing function identifier The EZ# entry issues an e-ticket. If the link is down or the airline doesn’t accept e-ticket, the Worldspan system automatically defaults to paper ticket.


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EZE* can also be used. This ticketing function identifier issues an e-ticket and all other documents listed in your EZ options table. Unlike EZ#, EZE* only issues an e-ticket. If the link is down or the airline doesn’t accept e-ticket, the system will generate an error rather than defaulting to paper ticket.

A third option is EZT. This function issues only a paper ticket (not an e-ticket). The other documents listed in the EZ option table only print if they include an asterisk (*) after the EZT.

$*EE Even exchange element T Document identifier element

Document identifiers are used to indicate the type of document being used for the exchange. In our example we are using T to indicate industry ticket. Other options are:

12512…X Exchange document number element

If the document is T for Ticket, the character limitation is 14 digits.

Three-digit airline code (125) for British Airways Ten-digit ticket number (1234567890)

One check digit (0 – 6) If you don’t know the check digit, use an X to indicate unknown. If the document is M for MCO, the character limitation is also 14 digits.

If the document is O for other document types, the character limitation is a minimum of 2 and a maximum of 14 digits.

*34 Asterisk and coupon numbers element


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The asterisk (*) is a mandatory separator. In our example the numbers 3 4 are used for coupons three and four.

Coupon numbers for industry tickets reflect the specific coupons of the ticket that are used for the exchange. Use *A or *1234 to indicate coupons one, two, three, and four. ARC (Airlines Reporting Corporation) requires accurate accountability for coupon numbers, so it is important to use the correct coupon number combination. If the exchange document identifier is M for an MCO, the coupon number following the document number must be the number one 1, or the letter A.

#N1.2 # and name select element

The # is a mandatory separator. Name select is mandatory only for exchanges on multi-party PNRs.

#KEX # and commission exchange element

The # is a mandatory separator. In our example KEX prints EXCH in the commission/tax box of the ticket and updates the DDL with zero (0) commission amount. Other options: KEX*$0.00 - Prints EXCH in the commission/tax box of the ticket and updates the DDL with a dollar amount.

KEX*10 - Prints EXCH in the commission/tax box of the ticket and updates DDL with a percent amount. KEX*$N0.00 - Prints EXCH in the commission/tax box of the ticket and updates DDL with a negative dollar amount. (Used for even or add collect exchanges with a negative commission amount).


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Commission on exchange #KEX is not mandatory to complete an exchange. Commission must be entered to update DDL and when applicable, collect commission for an exchange. Here are other ticketing examples using mandatory elements for an even ticket exchange:

PowerPoint - 08

Even Exchange - Mandatory Elements 1. EZE*#$*EET0121234567890X*A#KEX*$10.00#N2.1

2. EZT#$*EEM01612345678904*1#KEX#N1.3

3. EZ#$*EET0061234567890X*12/EEO98765432101234/EEM00

60987654321X*1#KEX#N1.1


1. EZE*#$*EET0121234567890X*A#KEX*$10.00#N2.1

- Issue electronic ticket only EZE* and other documents - The check digit of the ticket is unknown EET….X - Exchanging all *A four coupons - The commission amount is $10.00 #KEX*$10.00 - For name field 2.1 of the PNR #N2.1

2. EZT#$*EEM01612345678904*1#KEX#N1.3 - Issue paper ticket only EZT - Exchange MCO EEM with a check digit of four (4) - The MCO is one coupon *1 - The commission amount is zero #KEX - Name field 1.3 of the PNR #N1.3


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3. EZ#$*EET0061234567890X*12/EEO98765432101234/EEM0060987654321X*1#KEX#N1.1 - Issue electronic ticket only, except when the link is down or the airline doesn’t accept e-ticket, then the Worldspan system automatically defaults to paper ticket. EZ# - Exchanging coupons one and two of a ticket EET, an other document EEO, and an MCO document EEM - A maximum of three exchange document print on the itinerary/invoice. Only the first exchange document number updates the DDL primary display, however, the secondary display lists all other documents.

Exchange elements can be entered in any order separated by an oblique (/). All ticketing options, such as name select or commission, can be entered before or after the stream of exchange elements, and are separated by an end item (#). The exceptions to this are credit card approval codes, and the form of payment override, which are always entered as the first option. Now that we understand the mandatory elements, let’s review the optional even exchange elements.

PowerPoint - 09

Even Exchange – Optional Exchange Elements /OB Exchange old document base fare, tax, total (Original Base) /OB465.12XUS34.88XZP8.00T508.00 /EI Involuntary exchange indicator /EI /RM Refund MCO document number and amount /RM0851234567890XMA40.00


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Optional exchange elements may or may not apply depending on the type of exchange. /OB When the original base fare data is used, the Exchanged

Fare area of the invoice indicates the fare for the original ticket coupons being exchanged.

/OB Original Base identifier XUS, XZP Tax amounts

If included, an X followed by the tax code must precede each tax amount. A maximum of three taxes are permitted.

T Total amount A T must precede the amount. The total must equal the sum of the base and taxes.

/EI The involuntary exchange indicator /EI is applicable

when the airlines make changes to a direct or non-stop flight, or there is a schedule change that requires an exchange. This is considered an involuntary exchange and is not a request of the passenger. This is a stand alone field, including /EI only.

/RM Refund MCO identifier

The amount identifier is mandatory if the /RM field is used. The MCO amount follows the MA identifier and must be an amount greater than zero.

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Even Exchange – Optional Exchange Elements


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/KO$ Original commission data /KO$15.81N$13.95 /OD Original document data /ODT0061234567890 /OI Original issue data /OIATL10MAY001234567


/KO$ The exchange option for original commission data is used for informational purposes. Although this data is sent in the interface message to ARC/IAR, it does not update the DDL. Only the #KEX amounts and commission remarks update the DDL allowing to collect the commission. Use both the /KO$ options and the #KEX option if you want to update both the ARC/IAR and DDL.

/KO$ Original commission identifier N$ The new commission option identifier /OD Original document number identifier T, M, or O follows the identifier for ticket, MCO, or other

document. /OI Original issue data identifier The city code, date with year, and the seven-digit IATA

number of the issuing office follows the /OI identifier. The original issue data prints on the ticket, but does not update the DDL or print on the invoice. This information is mandatory for Delta Air Lines.


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PowerPoint - 11

Even Exchange – Optional Exchange Elements

/UP Unused PFC data: /UPATL3 /A Additional collection data: /AB35.25X2.65P100.00T137.90 /AP100.00T100.00 /R Refund amount data: /RB232.56X17.44XXF6.00P100.00T156.00 /O$ Original form of payment: /O$CCAX


(These notes go with both the above PPTs) Let’s talk about mandatory and optional exchange elements. Certain exchange elements are mandatory depending on the type of exchange or carrier. For example, additional collection entries require the original form of payment data (/O$) as well as the add collect data (/A). Refund exchanges require the refund amount data (/R). Optional exchange elements, such as unused PFCs (/UP) and original commission data (/KO$), may or may not apply depending on the type of exchange. For example, the involuntary exchange indicator (/EI) is applicable only to certain even exchanges. Original issue data (/OI) is applicable to any type of exchange and is mandatory for Delta Air Lines.


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For lists of applicable mandatory and optional exchange elements, see INFO EVEN, INFO ADDC and INFO EXCHPRINT.

PowerPoint - 12

EZ Drivestream:

EZ#$*IET0169876543210X*A/OB380.00T380.00/AP150.00T150.00/O$CK#KEX*$10.50

Document Instruction:

4-DI#N2.2#$*IET0051234567890X*A/O$CC/AP100.00 T100.00#KEX*$25.00


Exchange entry elements can be included in the EZ drivestream or stored in a document instruction (4-DI). Name select is mandatory for exchanges on multi party PNRs. Commission on exchange #KEX is not mandatory, but must be entered to update the DDL and collect commission for the exchange. Name select and commission on exchanges are not applicable to Amtrak. Let’s access Worldspan Go! Res to see where we can find a list of applicable mandatory and optional even exchange elements.


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Application Sharing

1. Access INFO EVEN and move down to Mandatory Exchange Elements.

INFO EVEN

MD

MANDATORY EXCHANGE ELEMENTS FOR AN EVEN EXCHANGE EXCHANGE FUNCTION IDENTIFIER DOCUMENT IDENTIFIER/NUMBER COUPON NUMBERS FOR TICKETS NAME SELECT IN MULTI-PARTY PNRS EXAMPLE - EVEN EXCHANGE WITH MANDATORY ELEMENTS ENTRY - EZ#$*EET1251234567890X*34#N1.2#KEX EZ# - TICKETING FUNCTION IDENTIFIER $*EE - EVEN EXCHANGE IDENTIFIER T - DOCUMENT IDENTIFIER 125...X - 14 DIGIT EXCHANGE DOCUMENT NUMBER X INDICATES UNKNOWN CHECK DIGIT *34 - MANDATORY ASTERISK AND COUPON NUMBERS)> 34 IS FOR COUPONS 3 AND 4 USE (A) IF ALL COUPONS ARE EXCHANGED #N1.2 - MANDATORY # AND NAME SELECT NAME SELECT IS MANDATORY FOR MULTI-PARTY PNR*S #KEY - MANDATORY # W/COMMISSION EXCHANGE ELEMENT KEX - PRINT EXCH IN COMM/TAX BOX OF TKT AND UPDATE DDL WITH ZERO COMMISSION AMOUNT KEX*$0.00 - PRINT EXCH IN COMM/TAX BOX OF TKT AND UPDATE DDL WITH DOLLAR AMOUNT

2. Move down to Optional Exchange Elements.

MD


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OPTIONAL EXCHANGE ELEMENTS FOR AN EVEN EXCHANGE 2ND AND/OR 3RD EXCHANGE DOCUMENT NUMBERS EXCHANGED (OLD) COMMISSION AND NEW COMMISSION EXCHANGED (OLD) DOCUMENT BASE FARE/TAX/TOTAL INVOLUNTARY EXCHANGE INDICATOR ORIGINAL DOCUMENT NUMBER ORIGINAL ISUE DATE REFUND MCO DOCUMENT NUMBER AND AMOUNT UNUSED PFC*S AUTOMATED MCO FOR RESIDUAL VALUE EXAMPLE - EVEN EXCHANGE WITH OPTIONAL ELEMENTS ENTRY - EZ#$*EET0061234567890X*34/EEO12512345678905 EEM0121234567890X/OB46.12XUS3.88XXF8.49XZP1.51 T60.00/UPDEN3BOS4.5/KO$5.00N$5.00)>


INFO EVEN has a list of all mandatory even exchange elements and a simple example of an even exchange entry with a detailed explanation of each element.

It is important to read through all the NOTES at the end of the INFO page. Here, find helpful information regarding individual carrier participation, itinerary/invoice print out, and DDL documentation. Another very important source of information is the HELP page. Let’s access HELP EVEN.

3. Access HELP EVEN and move down to Even Exchange

examples.

HELP EVEN MD


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********** EVEN EXCHANGE EXAMPLES ********** 1. ISSUE AN E-TICKET/EXCHANGE ALL COUPONS/NAME SELECT >EZE*#$*EET.............X*A#KEX#N2.1 2. ISSUE E-TKT/EXCHANGE OLD DOCUMENT AMOUNT (BASE/TX/TTL) (IF THE LINK IS DOWN OR THE AIRLINE DOESN*T ACCEPT E-TICKET SYSTEM DEFAULTS TO PAPER TKT) >EZ#$*EET.............X*A/OB00.00XUS0.00T00.00#KEX#N2.1 3. ISSUE AN E-TICKET ONLY (IF THE LINK IS DOWN OR THE AIRLINE DOESN*T ACCEPT E-TICKET SYSTEM WONT DEFAULT TO PAPER) DOLLAR AMOUNT FOR COMMISSION >EZE*#KEX*$10.00#$*EET.............X*A#N2.1 4. ISSUE AN E-TICKET (IF THE LINK IS DOWN OR THE AIRLINE DOESN*T ACCEPT E-TICKET SYSTEM DEFAULTS TO PAPER TKT) OLD DOCUMENT AMOUNT - OLD/NEW DOCUMENT COMMISSION AMTS >EZ#$*EET.............X*A/OB00.00XUS0.00T00.00/KO$0.00 N$0.00#KEX*$0.00 5. ISSUE AN E-TKT (SYSTEM MAY DEFAULT TO PAPER TKT) OLD DOCUMENT AMOUNT - UNUSED PFC*S - PRINT EXCH IN COMMISSION/TAX BOX >EZ#$*EET.............X*A/OB00.00XUS0.00T00.00/UPORD3 LAX4.5#KEX#N2.1 6. ISSUE AN E-TICKET (SYSTEM MAY DEFAULT TO PAPER TKT) INVOLUNTARY EXCHANGE INDICATOR >EZ#$*EET.............X*A/EI#KEX#N2.1)>


HELP EVEN provides examples for even exchange entries. Here, see how the different mandatory and optional exchange elements work together. Each example is numbered with an explanation. The exchange entry example is immediately below the explanation. This page is designed with examples that can be filled in or tweaked to fit each situation. In the second example, enter the exchange document number over the periods. The amounts replace the zeros. The entry even has a start of message key at the beginning.


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Display Explanation

Element Description

EZT* Ticket function identifier – paper ticket, stored EZ OPTIONS from A.I.R.

#$*EE Even exchange function identifier T Document identifier (T = industry ticket) 0061234567890 Document number with airline code X Check digit (X = unknown) A Coupon numbers - asterisk separator

and all coupons indicator #KEX Commission data identifier. #KEX

updates the DDL with zero commission. Otherwise, it is unknown what commission, if any, is being collected.

#N2.1 Mandatory name select in multi-party PNR

Let’s look at optional elements in some other examples on this page. Element Description No. 5: /UPATL3

Unused PFC’s (Atlanta) Unused PFCs are reported to back office accounting and are used to complete REN forms.

No. 6: /EI

Involuntary exchange indicator Sent to ARC/IAR and other settlement plans for tracking purposes. Use for schedule changes or routing changes that require reissue.


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No. 7: /OB279.07 XUS20.93 XZP2.50 XXF3.00 T305.50 /RM 006234567890 1X MA40.00

Original base fare amount and taxes: Original Base identifier and base amount Total US taxes Total ZP taxes Total PFC’s Total original fare Refund MCO document number and amount Refund MCO identifier MCO document number: (X = unknown check digit) MCO amount - $40.00 refunded (mandatory if /RM field is used)

No. 13: /OI ATL 10MAY00 1234567

Original issue data identifier: City code of issuing office Date of issue 7 digit IATA number of issuing office. Original issue data prints on the ticket but does not update the DDL or print on the invoice. Mandatory for Delta Air Lines.


Now, let’s process an even exchange.

4. Redisplay the PNR for Estes.

*R

1P- ONWOZQ 1.2ESTES/ANA/RAUL*2ADT 1*NW9166T 10SEP SA ATLMEM HK2 1220P 1240P/O DL1572T A J01 E 2 NW1589T 10SEP SA MEMIAH HK2 145P 323P/X J01 E 3 NW1832V 20SEP TU IAHDTW HK2 905A 1250P/O E 4 NW 467T 20SEP TU DTWATL HK2 135P 347P/X E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/MELISSA T- 1.T/11MAY1041 1P/PQ2/P1*E0129010374374-375 I100121 *I TKG FAX-AUTO PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 11MAY BY AGT-P1/PQ2 ADT ATL NW X/MEM NW HOU 87.44NW DTT 153.49NW ATL 78.14USD319.07END NW ZPATLMEMIAHDTW XT10.00AY9.00XF )>


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Assume the customer needs to change the itinerary to return September 21. 5. Change the return flights, store the fare, store a fare quote

and change the ticketing date. Then end and redisplay the PNR.

X3#0/21SEP X4#0/21SEP

*R 7@TAW/00/DDMMM (CURRENT DATE)

4P* 4PQ ER

1P- ONWOZQ 1.2ESTES/ANA/RAUL*2ADT 1*NW9166T 10SEP SA ATLMEM HK2 1220P 1240P/O DL1572T A J01 E 2 NW1589T 10SEP SA MEMIAH HK2 145P 323P/X J01 E 3 NW1832V 21SEP WE IAHDTW HK2 905A 1250P/O E 4 NW 467T 21SEP WE DTWATL HK2 135P 347P/O E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/MELISSA T- 1.TAW/00/11MAY TKG FAX-AUTO PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 11MAY BY AGT-P1/PQ2 ADT ATL NW X/MEM NW HOU 87.44NW DTT 153.49NW ATL 78.14USD319.07END NW ZPATLMEMIAHDTW XT10.00AY9.00X


Now that we’ve prepared the PNR for ticketing, let the Ticket Exchange script do the remainder of the work.

mailto:7@TAW/00/DDMMM"


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6. Access the Ticket Exchange script from the Go! Script index

under the Price tab.


Assume we are accepting the Exchange Script defaults.

7. To move to the Ticket Exchange script options, click Yes.


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The opening dialogue box contains options to issue the new ticket, or to store the exchange entry in the document instruction line for use later. The script also creates unique remarks (5.Z) with the data required to fill out a REN for ARC. Option 1 completes the ticket exchange by issuing a ticket (EZ) and creates 5.Z unique remarks for use on the REN form. Option 2 creates an exchange entry in the document instruction line of the PNR (DI) for use later, and also creates unique remarks for the REN.


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8. Choose option 1. Then click OK.


When the PNR used to issue the old ticket is displayed and the script is activated, data from the PNR document history is used to auto-fill many of the fields. The script reads the PNR document history for previous ticket numbers and fares. It also performs the mathematical calculations that were previously entered manually.

9. Enter line 2. Click OK.


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As the script runs, your Go! Res screen goes through a series of entries. At this point, the document history has been displayed to confirm the correct ticket number.

10. Verify ticket number and click Yes.


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If all coupons of the ticket are to be exchanged, click YES again. If the return only is to be exchanged, the NO option allows you to input the coupon numbers. At any time you may exit the script by selecting Exit. Cancel returns you to the previous screen.

11. Click Yes.


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The Exchange Information box appears. Fill-in fields labeled with burgundy color, such as Name Field #, are mandatory. Items that are not mandatory, such as Involuntary Exchange, are labeled in black.

12. Enter name field (1.1), click the dropdown menu to choose coupons (1234). Then click OK.


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The ticket exchange script offers different options depending on the airline or situation, such as e-ticket vs. paper ticket. For example, if this were Delta Air Lines, the dialogue box you receive at this point would ask for Original Issue and Original Document data. Delta requires this information. If the airline booked participates in Automated Reissue, the script offers an option to select it at the top of the dialogue box. The script then connects to the Automated Reissue script.


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13. Complete the Old and New Fare Information using the following:

Penalty commission: 0 Commission on Old Ticket: 0 Commission on New Ticket: CM: 0 Capped a: 0 Click OK.


The Verify Amounts dialog displays. Because the old and new ticket amounts are the same, the ticket indicates Even Exchange.


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14. Click OK.


Exchange remarks for this transaction are placed in unique remarks. The Option dialog box allows you to Continue, Modify or Exit the script.

15. Click Continue.


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The script now adds the exchange elements to the document instruction line of the PNR and displays the information. If there is no DI line in the PNR, Worldspan adds one with the information from the script. The script then displays the next fill-in box. This box is displayed so additional options or an exchange amount override (#EOK) can be added to the DI Line. To add an option, type the entry after the end item, and click OK.


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16. Click OK.


A reminder to issue a Service Fee MCO displays. For our example we will proceed without the SF MCO.

17. Click No.


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The last dialog box allows the option to begin another exchange.

18. Click No.


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The PNR redisplays with new ticket information. Before we move on to an additional collection, look at just a few points about manual approval codes and conjunctive tickets.

PowerPoint - 13

Manual Approval Code and FOP Override

EZ#$*Z1234*IET0151234567890X*A/AP100.00T100.00 /O$CCAX#KEX*$25.00


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EZ#$*CK*IET0151234567890X*A/AP100.00T100.00 /O$CCAX#KEX*$25.00


To include an approval code obtained manually for add collect amounts, always place it as the first option in the exchange ticketing drivestream, followed by an asterisk. Form of payment overrides must also be placed as the first option with an asterisk separator. This option overrides the form of payment in the PNR. Let’s look at exchange entries in more detail. Look at conjunctive ticket numbers.

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Conjunctive Tickets

EZ#$*EET0121006457157X*34-158#KEX#N2.1


Exchange documents can be conjunctive tickets with up to four ticket numbers, or 16 segments, each. The conjunctive ticket indicator is a dash ( - ), and is placed after the coupon numbers of the first conjunctive ticket, followed by the last three digits of the last conjunctive ticket number. The last conjunctive ticket number does not require check digit or coupon numbers.


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What if the amounts don’t balance?

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Warning

EZ#$*IET016876543210X*A/OB380.00T380.00/AP100.00 T100.00/O$CK/UPDEN3MSP3/KO$27.30N$25.84A$25.00 #KEX*$23.54 WARNING - AMOUNTS IN EXCHANGE ENTRY AND NEW FARE OF $360.00 DO NOT BALANCE. CORRECT OR ADD #EOK TO OVERRIDE


Let’s look at the commission field again.

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Commission

#KEX Zero commission amount #KEX*5 5 percent commission amount #KEX*$25.00 $25.00 commission amount #KEX*$N5.00 $5.00 negative commission amount (Use for even or add collect exchanges with a negative commission amount)


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#KEX*$P5.00 $5.00 positive commission amount (Use for refund exchanges with a positive commission amount)


The exchange commission option #KEX prints EXCH in commission/tax box area of the ticket and updates DDL. Commission on exchange can be included in the exchange entry or added to PNR commission remarks. The #KEX ticketing option overrides a commission remark in the PNR. Let’s look at PNR commission remarks and talk about negative and positive commission.

Application Sharing

1. Access HELP 5-CM and move down.

HELP 5-CM MD

016 COMMISSION CAP INDICATOR 5-CM5*$C50.00 /RT/ 017 COMMISSION CAP/PERCENT 018 DOLLAR COMBINATION 5-CM5*$8.00*$C25.00 /OW/ 019 EXCHANGE 5-CMEX OR 5-CMEX*$5.00 020 NEGATIVE COMMISSION 021 VALUE INDICATOR 5-CMEX*$N5.00 022 POSITIVE COMMISSION 023 VALUE INDICATOR 5-CMEX*$P5.00 024 MULTIPLE PTC*S 025 DOLLAR AMOUNT PER PTC 5-CMADT$9.50@MIL$0.00 026 PERCENT AMOUNT PER PTC 5-CMADT5@MIL0 027 COMBINATION 028 PERCENT/DOLLAR 5-CMADT5*$5.00@MIL0*$12.00 029 C OMMISSION CAP INDICATOR 5-CMADT5*$C25.00@MIL5*$C25 030 EXCHANGE AND DOLLAR)>


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Exchange commission remarks are entered in the PNR using 5- CMEX entries. These also update DDL and print EXCH in commission/tax box. When exchange commission is not specified in the entry or included in PNR commission remarks, it is not updated to the DDL or collected. Only #KEX amounts and commission remarks update the DDL and allow you to collect the commission. Use both the /KO$ option and the #KEX option if you want to update both IAR and DDL. Refund exchanges usually involve recalled (negative) commission as opposed to earning commission. Both 5-CMEX*$5.00 and #KEX*$5.00 interface as recalled commission for a refund exchange. When the commission value for the refund exchange is positive, the positive indicator must be used: #KEX*$P5.00 or 5-CMEX*$P5.00. Even and add collect exchanges usually earn zero commission or a positive amount. Both 5-CMEX*$5.00 and #KEX*$5.00 interface as commission earned for even and add collect exchanges. When the commission value is negative, the negative indicator must be used: #KEX*$N5.00 or 5-CM*$N5.00. Let’s look at additional collection entries. Before we do an additional collection exchange, look at the reference pages.

3. Access HELP ADDC.

HELP ADDC


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ETKT AND PAPER TICKET EXCHANGE HELP ADDCOLL ADDITIONAL COLLECTION HELP #$*IE/A APPLICABLE - TO EZ EZT* EZEP EZEL EZI EZL EZT 4-DI AMTRAK EZE*#$* IMPORTANT - IF THE AIRLINE DOES NOT PARTICIPATE IN AUTOMATED ELECTRONIC TKT EXCHANGE- ETKT COUPONS MUST BE PRINTED PRIOR TO EXCHANGE ENTRIES. IN THE EXAMPLES BELOW........REPRESENT TICKET / MCO / COUPON / CERTIFICATE OR VOUCHER NUMBERS. EZL DOES NOT ACCEPT /O$ /OI /OD #KEX AND #$*EEP OPTIONS. AMTRAK DOES NOT ACCEPT #KEX)>


Reference pages for additional collection exchange entries can be found in HELP and INFO ADDC. Automated Electronic Ticket Exchange is discussed in detail in a separate class. Worldspan automatically prompts you to print ETKT flight coupons if the carrier does not participate in Automated Electronic Ticket Exchange. If the carrier does participate, the ETR shows Electronic Refund Exchange Authorization as an option, and Refund Exchange Authorization (REA) coupons are used instead of printed ETKT flight coupons.

4. Move down.

MD


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1. TICKET - ADD COLLECT AMOUNT /ISSUE ELECTRONIC TICKET/ >EZE*#$*IET.............X*A/AB000.00X0.00T00.00/O$CK# KEX*$0.00#N2.1 2. TICKET - ADD COLLECT AMOUNT - PENALTY (IF THE LINK IS DOWN OR THE AIRLINE DOESN*T ACCEPT) E-TICKET SYSTEM DEFAULTS TO PAPER TKT) >EZ#$*IET.............X*A/AB000.00X00.00P000.00T000.00/ O$CCCA#KEX*$00.00#N2.2 3. TICKET - EXCHANGE ALL COUPONS - PENALTY AMOUNT (IF THE LINK IS DOWN OR THE AIRLINE DOESN*T ACCEPT E-TICKET SYSTEM DEFAULTS TO PAPER TKT) >EZ#$*IET.............X*A/O$CK/AP000.00T000.00# KEX*$00.00#N2.1)>


Add collect exchange is used when an amount due must be collected from the passenger as the result of a higher fare or change penalties. The amount of additional collection is the amount updated to DDL. The fare for the new ticket prints on the flight coupons. When penalties are collected, any commission must be entered as a dollar amount. The add collect amount is charged against the form of payment stored in the PNR, unless a form of payment override (EZ#$CK*…) is used in the exchange entry. Let’s talk about example one. (Explanation below provides document numbers and dollar amounts to fill in mask if desired).

Explanation Element Description

EZT* Ticket function identifier – paper ticket, stored EZ OPTIONS from A.I.R.

#$*IE Add collect exchange function identifier


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Element Description

T 0151234567890 X *A

Document identifier and number: Document identifier Document number Check digit (X = unknown) Coupon numbers (A = All coupons)

/O$ CCAX

Original form of payment identifier: Credit card and two letter vendor code (AX = American Express) The credit card number is not used here. This is mandatory for add collect exchanges.

/A B35.35 X2.65 P100.00 T137.90

Additional collection amount identifier: Base fare amount Tax amount Penalty amount. Total add collect amount

#N2.1 Name select in multi-party PNR #KEX*$26.77 Commission on exchange – updates

DDL with dollar amount. This example uses $25.00 administrative commission plus $1.77 (5% of $35.35).

Look at more entries on this page. (Explain how to calculate commission on exchange using dollar amounts).

Explanation

Element Description No. 3 /A P100.00 T100.00

Additional collection amount: A change penalty of $100.00 is being collected


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Element Description No. 8 /KO$23.25 N$20.93 A$25.00 #KEX*$22.70

Original commission identifier: Original commission $23.25, which will be recalled with this exchange. The commission for the new fare is $20.46. Administrative commission of $25.00 can be collected on the penalty for the exchange. Exchange commission data: The total commission on exchange (KEX) is $22.21. This is the net value of the new commissions for additional fare and change penalty, and the original (recalled) commission. ($25.00 + $20.46 - $23.25). Always check with the carrier for commission rates.

No. 16 /IET /IEO

Add collect function identifier and ticket T document identifier. Add collect function identifier and other O document identifier.

No. 17 #$*Z123456*

Manual approval code. Must always be first option and followed by an asterisk.


Now, let’s look at additional collections. First, look at the mandatory elements.

Application Sharing

1. Access INFO ADDCOL and move to the mandatory elements.

INFO ADDCOL


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3. AMTRAK DOES NOT SUPPORT NAME SELECT AND COMMISSIONS. 4. EXCHANGE ELEMENTS CAN BE ENTERED IN ANY ORDER BUT MUST BE ENTERED TOGETHER- SEPARATED BY A SLASH (/). PNR OPTIONS (I.E. COMMISSION/NAME SELECT) CAN BE ENTERED BEFORE OR AFTER THE STREM OF EXCHANGE ELEMENTS. MANDATORY EXCHANGE ELEMENTS FOR AN ADDITIONAL COLLECTION EXCHANGE FUNCTION IDENTIFIER DOCUMENT IDENTIFIER AND NUMBER COUPON NUMBERS FOR TICKETS ORIGINAL FORM OF PAYMENT ADDITIONAL COLLECTION AMOUNT NAME SELECT IN MULTI-PARTY PNR*S COMMISSION FIELD SHOULD BE INCLUDED TO INSURE PROPER UPDATE TO DDL)> .


Notice the mandatory elements for additional collections include Original Form of Payment and Additional collection amount. Now look at some example entries using these mandatory elements.

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Additional Collection Exchange – Mandatory Elements EZ#$*IET0741234567890X*A/O$CCAX/AB358.97X1.03P40.00T400.00#KEX*$10.00#N2.1


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Additional Collection Exchange – Mandatory Elements • EZE*#$*IET0721234567890X*1/AB100.00X15.00T115.00/O$C

K#KEX#$0.00#N2.1 • EZ#$*IEM12312345678905*1/O$CCVI/AB10.00X1.00T11.00#K

EX*$0.00


Now look at sample entries using optional elements.

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Additional Collection – Optional Exchange Elements

/OB Exchange old document base fare, tax, total (Original base) /OB465.12XUS34.88XZP8.00T508.00

/KO$1.25N$1.99A$2.25 Exchange old commission, new commission, and administrative/penalty commission option /KO$15.81N$13.95A$5.00


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Additional Collection – Optional Exchange Elements /RM Refund MCO document number and amount /RM0851234567890XMA40.00

/OD Original document data /ODT0061234567890

/OI Original issue data /OIATL10MAY001234567


Now that we have reviewed mandatory and optional elements, we are going to process an additional collection exchange. This itinerary is partially traveled with a date change needed for the return.

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Original Ticket 1P- NRCQLW 1.1KORB/FRANZ*ADT 2 NW1542M 22MAY TU MSPATL HK1 1017A 141P/O E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/MELISSA T- 1.T/15MAY0901 1P/PQ2/P1*E0129010374388 I100128 *I TKG FAX-AUTO PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 15MAY BY AGT-P1/PQ2 ADT ATL NW MSP 276.28NW ATL 276.28USD552.56END NW ZPATLMSP XT5.00AY9.00XF ATL4.5MSP4.5 BF-552.56 TX-61.84 TTL-614.40 M2F )>


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Here is the return for the original ticket. The customer needs to change the return date. Assume there is a 50.00 penalty for change on this fare basis. Before we look at this process, let’s review the steps to change and reprice this itinerary.

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Steps to Exchange Ticket

1. Change the itinerary to the correct date/flight. 2. Change the ticketing field. 3. Reprice the itinerary (we’ll use Rate Date Pricing). 4. End and Retrieve the PNR. 5. Run the Ticket Exchange Script.


Look at these steps one at a time. First, change the itinerary.

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1. Itinerary Changed


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1P- NRCQLW 1.1KORB/FRANZ*ADT 2 NW1542M 23MAY MO MSPATL HK1 106P 436P/O E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/MELISSA T- 1.T/15MAY0901 1P/PQ2/P1*E0129010374388 I100128 *I TKG FAX-AUTO PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 15MAY BY AGT-P1/PQ2 ADT ATL NW MSP 276.28NW ATL 276.28USD552.56END NW ZPATLMSP XT5.00AY9.00XF ATL4.5MSP4.5 BF-552.56 TX-61.84 TTL-614.40 M2F )>


Change the PNR to the new dates/cities that apply to the remainder of the travel.

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2. Change ticketing date (7@TAW/00/DDMMM)

1P- NRCQLW 1.1KORB/FRANZ*ADT 2 NW1542M 23MAY MO MSPATL HK1 106P 436P/O E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/MELISSA T- 1.TAW/00/16MAY TKG FAX-AWAITING REPRICING FARE TYPE EX FQ- 4PQ FARE QUOTED 15MAY BY AGT-P1/PQ2 ADT ATL NW MSP 276.28NW ATL 276.28USD552.56END NW ZPATLMSP XT5.00AY9.00XF ATL4.5MSP4.5 BF-552.56 TX-61.84 TTL-614.40 M2F )>


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Once the ticket field is changed, the TKG FAX line reads AWAITING REPRICING until a new fare is stored. Let’s use Rate Desk Pricing to see how easy this can be.

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3. Rate Desk Price >4/R 01 ATLMSP NW M 02 MSPATL NW M R-OK ENTR X/O DATA EXAMPLE - 4/X-2/4 OR 4/X-0 >4/X-2 01 ATLMSP NW M 02 X MSPATL NW M X-OK ENTR SEG DATA -ADT EXAMPLE - 4/S-1-BE30#A#*30K**2/3-ME30#NV04JUN/04JUN >4/S-1-M2F**2-M2F

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Rate Desk Price (contd.) S-OK ENTR HORZ LADR -ADT EXAMPLE - 4/L-ATLYYCHI 100.00 YYDEN 100.00 ETC >4/L-ATL NW MSP 273.49 NW ATL 273.49USD546.98END L-OK ENTR FARE DATA -ADT EXAMPLE - 4/BF$300#XZP2 MCI1STL1 OR 4/BFUSD300#TX6 >4/BF$546.98#XAY5.00#XXF9ATL4.5MSP4.5#XZP6.40ATLMSP TOTAL $608.40 FARE $546.98 XUS41.02 XAY5.00 XXT15.40 001 ADT GRAND TOTAL $608.40 F-OK ENTR 4/ TO STORE OR SEE >HELP 4/IGN (TO CHANGE >4/ENTER /-OK PNR PRICED - END TRANSACTION TO STORE >4PQ


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4. PNR Priced >4PQ( FARE QUOTE OR PI ADDED - END TRANSACTION TO STORE PRICE LOWER THAN EXISTING QUOTE FARE QUOTED 16MAY BY AGT- P1/PQ2 * PRICING RULES VALIDATING CARRIER DEFAULT NW * CK SEGS BOOKED COMPLY WITH TKTG TL RULE BF USD TX USD TX USD TX USD TOTAL USD XT TAX ZP TAX 001- 546.98 14.00 41.02 6.40 608.40 M2F 546.98 14.00 41.02 6.40 608.40 TTL USD ADT ATL NW MSP 273.49NW ATL 273.49USD546.98END NW ZPATLMSP XT 5.00AY9.00XF ATL4.5MSP4.5)>


Once Rate Desk Pricing is verified and a fare quote stored, the pricing area of the PNR appears verifying the fare stored..

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PNR Priced (contd). 1P- NRCQLW 1.1KORB/FRANZ*ADT 2 NW1542M 23MAY TU MSPATL HK1 1017A 141P/O E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/MELISSA T- 1.TAW/00/16MAY TKG FAX-MANUALLY PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 16MAY BY AGT-P1/PQ2 ADT ATL NW MSP 273.49NW ATL 273.49USD546.98END NW ZPATLMSP XT5.00AY9.00XF ATL4.5MSP4.5 BF-546.98 TX-61.42 TTL-608.40 M2F )>


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Now, we are ready for the Ticket Exchange script.

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5. Ticket Exchange Script


We select Yes to accept the default settings.


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Options


We select option 1 to use the EZ entry and exchange remarks.


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Verify Ticket Number


Verify the ticket number being exchanged and select Yes.


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Verify Coupons


Verify the coupon numbers being exchanged. For our example, we assume all coupons and select Yes.


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Exchange Information


Since this is a single party the name field defaults to 1.1. You must then select the coupons being exchanged. This itinerary is a simple roundtrip with 2 flights only (coupons 1 2). Then click OK.


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Old and New Fare Information


For this example the following is completed: Exchange penalty::- 50.00 Penalty Commission: – 0 Commission on Old Ticket: – 0 Commission on New Ticket: –

CM:- 0 Capped at:- 0


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Click OK.

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Verify Amounts


The Amounts display verifies this is an Add Collect. Verify the amounts and click OK.


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Exchange Remarks-Continue


Exchange remarks display with the option to Continue, Modify or Exit. For our example, Continue is selected.


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Final Entry and Options


The ticketing entry displays with the option to append fields to the entry. Our example proceeds without options. Select OK.


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Issue Service Fee MCO?


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Issue Another Exchange?


Before the script terminates, one final dialog displays to begin another exchange, if needed.


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Now, look at refund exchanges. Before we process the exchange, let’s look at the mandatory elements.

1. Access INFO REFUND and move down to mandatory elements.

INFO REFUND INFO $*IE/R

MD SHOWN ABOVE *NOTE* AMTRAK AUTOMATED EXCHANGES NOT APPLICABLE IN THE U.K. AMTRAK DOES NOT SUPPORT NAME SELECT AND COMMISSIONS. MANDATORY EXCHANGE ELEMENTS - EXCHANGE FUNCTION IDENTIFIER DOCUMENT IDENTIFIER AND NUMBER COUPON NUMBERS FOR TICKETS REFUND AMOUNT NAME SELECT IN MULTI-PARTY PNRS COMMISSION FIELD - OPTIONAL - SHOULD BE INCLUDED TO INSURE PROPER UPDATE TO DDL EXAMPLE - WITH MANDATORY ELEMENTS)>


An additional element is mandatory for an exchange refund, the refund amount. Look at some sample entries using mandatory elements.


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Refund Exchange – Mandatory Elements EZ#$*IET0811234567890X*23/RB232.56X23.44P10.00T266.00#KEX*$11.62#N2.1


Original Base (OB), Exchange commission (KO), original Document data (OD) and Original Issue data (OI) are optional with a refund exchange. Look at some examples.

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Refund Exchange – Optional Elements /OB Exchange old document base fare, tax, total (Original base) /OB465.12XUS42.88XZP8.00T508.00 /KO$1.25N$1.99A$2.25

Exchange old commission, new commission, and administrative/penalty commission option

/KO$15.81N$13.95A$5.00


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Refund Exchange – Optional Elements /OD Original document data /ODM0061234567890 /OI Original issue data /OIATL10MAY001234567


There are also masks available to assist with the refund entries.

Application Sharing

2. Access the HELP page for the refund masks and move down

to Ticket Exchange examples.

HELP EXCHANGE HELP $*IE/R

MD


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1. TICKET - REFUND AMOUNT /ISSUE ELECTRONIC TICKET/ (IF THE LINK IS DOWN OR THE AILINE DOESN*T ACCEPT E-TICKET SYSTEM DEFAULTS TO PAPER TKT) >EZE*#$*IET.............X*A/RB00.00X0.00T00.00#KEX*$0.00# N2.2 2. TICKET - REFUND AMOUNT - PENALTY (IF THE LINK IS DOWN OR THE AILINE DOESN*T ACCEPT E-TICKET SYSTEM DEFAULTS TO PAPER TKT) >EZ#$*IET.............X*A/RB00.00X0.00P00.00T00.00# KEX*$0.00#N2.2 3. TICKET - EXCHANGED /OLD/ DOCUMENT AMOUNT - REFUND AMOUNT >EZ#$*IET.............X*A/OB00.00XUS0.00T00.00/RB00.00)> X0.00T00.00#KEX*$0.00#N2.2 4. TICKET - EXCHANGED /OLD/ DOCUMENT AMOUNT - REFUND AMOUNT - PENALTY AMOUNT >EZ#$*IET.............X*A/OB00.00XUS0.00T00.00/RB00.00 X00.00P00.00T00.00#N2.1 /NOTE- WHEN /OB FIELD DOES NOT INCLUDE TAX BREAKDOWN- ADD TAX/ES/ TO THE /OB BASE FARE AMOUNT)


Let’s look at example one. (Fill in with data if desired to explain this).

Explanation

Element Description EZT* Ticket function identifier – paper ticket,

stored EZ OPTIONS from A.I.R.

#$*IE Exchange function identifier T 0051234567890 X *A

Document identifier and number: Document identifier Document number with airline code Check digit (X = unknown) Coupon numbers (A = All coupons)


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Element Description /R B232.56 X17.44 XXF6.00 T256.00

Refund amount identifier Base amount of refund Tax amount PFC amount(s) Total refund amount

#KEX*$11.62 Recalled commission #N2.3 Mandatory name select in multi-party

PNR


A refund exchange is performed when the amount of the new document is less than the amount of the old document, and the difference can be refunded. Example two on this page shows a refund with penalty amount. For refund exchange entries and explanations, see HELP and INFO $*IE/R or see the refund reference page index in HELP and INFO REFUND. A refund exchange updates the DDL with the refunded amount. This amount interfaces as a refund, not a sale. The DDL shows R in the status column. Let’s look further at an example using mandatory elements.

Application Sharing

3. Display the PNR for Franz Korb.

*-KORB


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1P- MHQQIP 1.1KORB/FRANZ*ADT 1 NW 364Q 20OCT TH SFOMSP HK1 845A 213P/O J01 E 2 NW 726Q 20OCT TH MSPBOS HK1 316P 658P/X J01 E 3 NW 347Q 25OCT TU BOSSFO HK1 405P 916P/O E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/MELISSA T- 1.T/12MAY0829 1P/PQ2/P1*E0129010374385 I100125 *I TKG FAX-AUTO PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 12MAY BY AGT-P1/PQ2 ADT SFO NW X/MSP NW BOS 309.77NW SFO 313.95USD623.72END NW ZPSFOMSPBOSDTW XT7.50AY12.00XF SFO4.5MSP4.5BOS3 BF-623.72 TX-79.08 TTL-702.80 QXE14NR )>


The travel has not commenced. Assume the passenger destination is now Detroit. The travel dates remain the same. (Use L class if available).

4. Change the itinerary to the new destination. Then end and retrieve the PNR.

1P- MHQQIP 1.1KORB/FRANZ*ADT 1 NW 340L 20OCT TH SFODTW HK1 815A 351P/O E 2 NW 341L 25OCT TU DTWSFO HK1 310P 522P/O E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/MELISSA T- 1.T/12MAY0829 1P/PQ2/P1*E0129010374385 I100125 *I TKG FAX-AWAITING REPRICING FARE TYPE EX FQ- 4PQ FARE QUOTED 12MAY BY AGT-P1/PQ2 ADT SFO NW X/MSP NW BOS 309.77NW SFO 313.95USD623.72END NW ZPSFOMSPBOSDTW XT7.50AY12.00XF SFO4.5MSP4.5BOS3 BF-623.72 TX-79.08 TTL-702.80 QXE14NR TOTAL BF-623.72 TX-79.08 TTL-702.80 USD )>

5. Change the ticketing date, restore the fare, and then store a fare quote.

7@TAW/00/DDMMM


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4P* 4PQ ER

1P- MHQQIP 1.1KORB/FRANZ*ADT 1 NW 340L 20OCT TH SFODTW HK1 815A 351P/O E 2 NW 341L 25OCT TU DTWSFO HK1 310P 522P/O E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/MELISSA T- 1.TAW/00/12MAY TKG FAX-AUTO PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 12MAY BY AGT-P1/PQ2 ADT SFO NW DTT 193.49NW SFO 193.49USD386.98END NW ZPSFODTW XT5.00AY9.00XF SFO4.5DTW4.5 BF-386.98 TX-49.42 TTL-436.40 L14M2NRN TOTAL BF-386.98 TX-49.42 TTL-436.40 USD )>


The PNR is now ready for ticketing.

6. Access the Ticket Exchange script from the script index using the Price tab.


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7. Click Yes.


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8. Select Option 1 (EZ and Refund Exchange Notice remarks) and click OK.


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9. Verify the ticket number and click Yes.


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10. Verify all coupons (or select No and choose coupon numbers). Then click Yes.


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11. Click the menu at coupons, select the coupon numbers (for this example, original coupon numbers are 123), and then click OK.


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Notice the difference in the old and new fare amounts. Ultimately this will show as an even exchange, even though there is a difference in the total fare amounts. Assume there is no commission to be exchanged for this transaction.

12. Complete this (Old and New Fare) dialog using the following information: Exchange Penalty: 100.00 Penalty Commission: 0 Commission on Old Ticket: 0 Commission on New Ticket:…CM: 0 Capped at: 0 Click OK


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The penalty options displays two choices. Since we have an amount to be refunded, the penalty can be deducted.

13. Select Penalty May Be Deducted. Then click OK.


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Three options display for the Credit balance Information. Even though this is a refund, the passenger prefers an MCO.

14. Select Customer Gets MCO for Credit. Then click OK.


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The Verify Amounts dialog displays showing an Even Exchange. Note the first field (New MCO). When a refund amount is processed as an MCO, the total indicates Even Exchange and the penalty is adjusted from the new MCO amount.

15. Click OK.


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Refund Exchange Notice remarks display. Take a minute to verify these remarks before proceeding.

16. Click Continue.


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It is recommended to review the ticketing entry for validity before continuing. Also, determine if there are options needed to add to the above displayed entry. The identifier AT with the amount of 0.00 in the /RB option and the #MCRV*/MA0.00 parameter is used to indicate that the exchange started as an uneven exchange with a refund but the end result is an even exchange ticket transaction with an automated MCO for residual value.

17. Click OK.


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For our example, no Service Fee is required.

18. Click NO.


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For our example, no additional exchange is needed.

19. Select No.


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1.1KORB/FRANZ*ADT 1 NW 340L 20OCT TH SFODTW HK1 815A 351P/O E 2 NW 341L 25OCT TU DTWSFO HK1 310P 522P/O E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/MELISSA T- 1.T/12MAY0852 1P/PQ2/P1*E0129010374386 I100126 *I N1.1 TKG FAX-AUTO PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 12MAY BY AGT-P1/PQ2 ADT SFO NW DTT 193.49NW SFO 193.49USD386.98END NW ZPSFODTW XT5.00AY9.00XF SFO4.5DTW4.5 BF-386.98 TX-49.42 TTL-436.40 L14M2NRN TOTAL BF-386.98 TX-49.42 TTL-436.40 USD )> >


The ticketed PNR redisplays. Earlier we mentioned that the DDL is updated with this transaction. Let’s take a look.

20. Display the current DDL.

DD

DAILY DOCUMENTATION LOG E-LEARNING 9906477 12 MAY 05 ITEM GROSS P S A/L TKT NBR COMM PSGR NAME INVOICE 000001 702.80A E0129010374385 0.00 KORB/FRA 00100125 000002 0.00A EXE0129010374386 0.00 KORB/FRA 00100126 000003 0.00A X M0129010388957 0.00 KORB/FRA 00100126 ***** END OF REPORT ***** >


Item one is the original ticket, item two is the exchange ticket and item is 3 the MCO.


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21. Display item 2.

DD*2

E-LEARNING 9906477 12 MAY 05 ITEM GROSS P S A/L TKT NBR COMM PSGR NAME INVOICE 000002 0.00A EXE0129010374386 0.00 KORB/FRA 00100126 FA - MHQQIP TLI - YYY AGT-P1 SID-PQ2 TAIR CTL NBR - 1320001180 NAME - KORB/FRANZ FOP- CHECK MCO DOC - 0129010388957 AMT - 166.40 RV EXCH DOC E-01290103743859*123 SAC- 0125C99064KFZ


The exchange item contains the new ticket number, the MCO number and the MCO amount.

22. Display item 3.

DD*3

E-LEARNING 9906477 12 MAY 05 ITEM GROSS P S A/L TKT NBR COMM PSGR NAME INVOICE 000003 0.00A X M0129010388957 0.00 KORB/FRA 00100126 FA - MHQQIP TLI - NNN AGT-P1 SID-PQ2 TAIR CTL NBR - 1320001180 NAME - KORB/FRANZ FOP- CASH ISSUED IN CONNECTION WITH - 0129010374386 >


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The MCO item contains the MCO number, commission amount and the ticket (new exchange ticket) the MCO is issued in connection with.

23. Redisplay the DDL.

DD DAILY DOCUMENTATION LOG E-LEARNING 9906477 12 MAY 05 ITEM GROSS P S A/L TKT NBR COMM PSGR NAME INVOICE 000001 702.80A E0129010374385 0.00 KORB/FRA 00100125 000002 0.00A EXE0129010374386 0.00 KORB/FRA 00100126 000003 0.00A X M0129010388957 0.00 KORB/FRA 00100126 ***** END OF REPORT ***** >


Let’s look at print only exchanges.

24. Access the HELP page for print only exchanges and move down to Ticket Exchange examples.

HELP EXCHANGE HELP #$*EEP

MD


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2. COUPON - /OI FREE FORM INFORMATION - MAX 31 CHARACTERS >EZ#$*EEP............../OI..............#K00#N2.1 3. CERTIFICATE - APPROVAL CODE (IF THE LINK IS DOWN OR THE AIRLINE DOESN*T ACCEPT E-TICKET SYSTEM DEFAULTS TO PAPER TICKET) >EZ#$*Z......*EEP..............#K00#N1.3 TO STORE IN DOCUMENT INSTRUCTIONS-- >4-DI#$*EEP..............#K00#N2.1 **ADDITIONAL REFERENCES** PRINT ONLY >INFO EXCHPRINT( EXCHANGE INDEX >HELP EXCHANGE()>


Let’s look at example number two. (Fill in with example data below).

Explanation

Element Description

EZ Ticketing function identifier

#$*EE Even Exchange function identifier P0061234567890 Print only document identifier and

document number. Document number may be 2 to 14 characters (alpha, numeric or special).

/OIAMERICAN TICKET COUNTER

Original issue data Original Issue data is free flow for print only exchanges, with 2 – 31 characters allowed. This prints on the ticket.

#K$7.50 Commission override The standard EZ commission override #K is used for print only exchange. This does not print EXCH in the commission/tax box of the ticket.

#N2.1 Mandatory name select in multi name PNR.


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Print only exchanges provide the capability to print data in the ISSUED IN EXCHANGE FOR box and the ORIGINAL ISSUE box of the ticket. Print only does not perform an exchange, but is simply a method to print data in these areas of the ticket. See HELP and INFO EXCHPRINT for entries and explanations of print only exchanges. The print only function is helpful when special promotions require a certificate number to print in the ISSUED IN EXCHANGE FOR box on the ticket. Worldspan accepts up to three numbers in the entry, but due to space limitations only two print on the ticket. The exchange document numbers do not update the DDL or print on the itinerary/invoice. The DDL is updated with the new ticket number and complete fare amount of the transaction. Print only exchanges obtain approval codes for the new ticket fare when the form of payment is a credit card. Invoice/itineraries, DDL and system report updates, and interface messaging are like those for a standard ticketing transaction and do not reflect exchange status codes or data. Because print only exchange entries do not process an exchange, many exchange options are not applicable, such as: Explanation Option Description

/OB Original fare data /KO$ Original commission data /RM Refund MCO Number and amount /UP Unused PFCs /EI Involuntary exchange /O$ Original Form of Payment /OI Original Issue data /OD Original Document number #KEX Commission on Exchange


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Let’s recap the main points we’ve covered and see how many exchange elements we can define.

Summary review PowerPoint - 43

There are four types of ticket exchanges: 1. Additional collection (add collect) exchange 2. Even exchange 3. Refund exchange 4. Print only exchange

PowerPoint - 44

An exchange occurs when:

1. The price of the original ticket has decreased. 2. A schedule change has occurred and the airline requires a new ticket be issued. 3. The passenger has changed their itinerary. 4. The passenger has a document (coupon, FQTV certificate, travel voucher) to apply to the purchase of a ticket.

PowerPoint - 45

Summary

Not all certificates require an exchange transaction. You must


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check with the individual airline for instructions.

Exchange information can be stored as a document instruction (4-DI) or included in the EZ drivestream.

PowerPoint - 46

Summary

For multi party PNRs, name select is mandatory and each exchange transaction must be entered separately. Amtrak is the exception to this.

Form of payment must be stored in the PNR or included in the

ticketing entry before an exchange transaction can be completed.

The PNR must be priced and ready for ticketing, including updating the ticketing field (7TAW) if necessary.

PowerPoint - 47

Summary

Worldspan accepts up to three exchange documents in exchange entries. Due to space limitations, only two print in the ISSUED IN EXCHANGE FOR area of the new ticket.

Approval codes for FOP overrides must be entered as the first option following EZ., and are followed by and asterisk (*) as a separator. Other exchange elements can be entered in any order but must be entered together and separated with a slash.

PowerPoint - 48


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Summary

Conjunctive ticket numbers are allowed using the dash (-) conjunctive ticket number indicator.

All 14 numbers (including the check digit) are required when

entering ticket and MCO numbers as exchange documents. If the check digit is not known, an X can be substituted in the exchange entry.

PowerPoint - 49

Summary

Commission on exchange is the net value of the commission on the old ticket (recalled), the commission for the new fare, and any administrative commission earned on the change fees.

Commission on exchange can be negative or positive. Even and

add collect exchanges with negative commission use a negative indicator (#KEX*$N5.00). Refund exchanges with positive commission use the positive indicator (#KEX*$P5.00).

PowerPoint - 50

Summary

To access the Worldspan ScriptPro ticket exchange script, select the Pricing tab from the Script Index in Worldspan Go!, and click on Ticket Exchanges.

Mandatory fields of the exchange script are labeled in burgundy. Optional fields are labeled in black.


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Verbal Question

Annotate each of these exchange elements on the whiteboard, or type them in Application Sharing on the res screen, and ask about them individually.

1. Who can tell me what each of the following options is?

/OB465.12XUS34.88XXF3.00XZP5.00T508.00

/UPATL3

/EI

/RM0062345678901XMA40.00

/ODT0061234567890

/OIATL10MAY001234567

/KO$15.81N$13.95A$25.00

/KEX*$25.00

/AB35.25X2.65P75.00T113.00

/AP75.00T75.00

/RB232.56X17.44XXF6.00P75.00T181.00

/O$CCAX


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PowerPoint - 50

Questions

PowerPoint - 51

Related Topics

Virtual e-Learning: Automated Electronic Ticket Exchanges and Refunds Automated Reissue

PowerPoint - 52

Thank You

PowerPoint - 53

Evaluation

This class discusses the types of ticket exchanges and demonstrates hands on examples of an even exchange, an additional collection when the itinerary is partially flown, and an automated refund with residual value. PNR set-up is discussed for each example.An exchange occurs when a passenger is using a previouslyDocument IdentifiersDisplay ExplanationExplanationExplanation

Additional Collection Exchange – Mandatory ElementsEZ#$*IET0741234567890X*A/O$CCAX/AB358.97X1.03P40.00T400.00#KEX*$10.00#N2.1Additional Collection Exchange – Mandatory ElementsEZE*#$*IET0721234567890X*1/AB100.00X15.00T115.00/O$CK#KEX#$0.00#N2.1EZ#$*IEM12312345678905*1/O$CCVI/AB10.00X1.00T11.00#KEX*$0.00

Additional Collection – Optional Exchange Elements/OB Exchange old document base fare, tax, total(Original base)/OB465.12XUS34.88XZP8.00T508.00/KO$1.25N$1.99A$2.25Exchange old commission, new commission, andadministrative/penalty commission option/KO$15.81N$13.95A$5.00

Additional Collection – Optional Exchange Elements/RM Refund MCO document number and amount/RM0851234567890XMA40.00/OD Original document data/ODT0061234567890/OI Original issue data/OIATL10MAY001234567

Refund Exchange – Mandatory ElementsEZ#$*IET0811234567890X*23/RB232.56X23.44P10.00T266.00#KEX*$11.62#N2.1

Refund Exchange – Optional Elements/OB Exchange old document base fare, tax, total (Original base)/OB465.12XUS42.88XZP8.00T508.00/KO$1.25N$1.99A$2.25Exchange old commission, new commission, andadministrative/penalty commission option/KO$15.81N$13.95A$5.00/OD Original document data/ODM0061234567890/OI Original issue data/OIATL10MAY001234567ExplanationExplanationExplanation

Documents

Lesson: Ticket Exchanges and Total Time: 90 minutesdls3.wspan.com/learningcenter/PDFs/Virtual Outlines...ticket (not an e-ticket). The other documents listed in the EZ option table