08 Automated MCOSgloballearningcenter.wspan.com/learningcenter/airline... · 2002. 11. 26. · These are not used as a result of a ticket reissue and are typically used for: • Prepaid

Automated MCO

© 2002, Worldspan L.P. All Rights Reserved.

Table of Contents

0902 Page i

Overview .........................................................................................................................................1 Advantages ..................................................................................................................................1

Automated MCOs - Types.............................................................................................................2

Original Issue MCOs ..................................................................................................................2

Reissue Down MCO ....................................................................................................................2

Residual Value MCO ..................................................................................................................2

Methods of Issuing an Automated MCO.......................................................................................3

Automated Mask Display ..............................................................................................................4

Quick Entries .................................................................................................................................9

Automated MCO / Reissue Down...............................................................................................10

Automated MCO / Residual Value..............................................................................................12

Automated MCO / Original Issue / No Exchange Document .....................................................16

Automated MCO / Original Issue / Exchange Document ...........................................................17

Automated MCO Airport Training Guide

0902 Page 1

Overview

The Automated MCO (Miscellaneous Charge Order) replaces hand written manual MCOs. An Automated MCO is issued by displaying and completing the template (4BAF). An Automated MCO is printed on ATB2 ticket stock consisting of three coupons:

• One Auditor’s Coupon • One Exchange Coupon • One Passenger Coupon (Receipt)

Advantages

• No looking for, or waiting for manual MCO forms. • No handwriting required. • Ticket Agent Report (TAR) is automatically updated. • Reissues due the passenger are made easier using the exchange

template. Automated Forms Menu Example: AUTOMATED FORMS MENU 1. FIM / FLIGHT INTERRUPTION MANIFEST 2. MCO / MISCELLANEOUS CHARGE ORDER 3. EXB / EXCESS BAGGAGE TICKET 4. SST / SPECIAL SERVICE TICKET 5. TCV / TRANSPORTATION CREDIT VOUCHER 6. LTA / LOST TICKET APPLICATION >4BMASK SELECT (.) --- H/HELP --- E/EXIT

Airport Training Guide Automated MCO

Page 2 0902

Automated MCOs - Types

Original Issue MCOs

These are not used as a result of a ticket reissue and are typically used for:

• Prepaid Ticket Advice • Payment for future Special Services, for example, oxygen

charge.

Reissue Down MCO Issued for the remaining value of a non-refundable ticket:

• Exchanged due to a lower fare. • Exchanged for another non-refundable ticket of lesser value.

(Voluntary Reissue)

Residual Value MCO Issued for the remaining value of:

• An exchanged MCO (except a Reissue Down MCO) or Transportation Credit Voucher (TCV).

• A refundable ticket being exchanged for a new ticket with a lesser value.


0902 Page 3

Methods of Issuing an Automated MCO

Using the Automated MCO Mask.

INITIAL Screen 4BAF/2

REISSUE DOWN Screen 1

RESIDUAL VALUE Screen

2

ORIGINAL ISSUE Screen 3

ISSUED IN EXCHANGE FOR

Screen

ISSUE IN EXCHANGE FOR

Screen

FORM OF PAYMENT

Screen

FORM OF PAYMENT

Screen

AUTOMATED MCO


Page 4 0902

Automated Mask Display

Step Action

1 Display the Automated Forms Menu: ENTRY: 4BAF Response: AUTOMATED FORMS MENU 1. FIM / FLIGHT INTERRUPTION MANIFEST 2. MCO / MISCELLANEOUS CHARGE ORDER 3. EXB / EXCESS BAGGAGE TICKET 4. SST / SPECIAL SERVICE TICKET 5. TCV / TRANSPORTATION CREDIT VOUCHER 6. LTA / LOST TICKET APPLICATION >4BMASK SELECT (.) --- H/HELP --- E/EXIT

2 Type (2) in the SELECT field and enter to choose the option

for MCO / Miscellaneous Charge Order. AUTOMATED FORMS MENU 1. FIM / FLIGHT INTERRUPTION MANIFEST 2. MCO / MISCELLANEOUS CHARGE ORDER 3. EXB / EXCESS BAGGAGE TICKET 4. SST / SPECIAL SERVICE TICKET 5. TCV / TRANSPORTATION CREDIT VOUCHER 6. LTA / LOST TICKET APPLICATION >4BMASK SELECT (2) --- H/HELP --- E/EXIT


0902 Page 5

3 The Miscellaneous Charge Order template displays.

Response: ************** MISCELLANEOUS CHARGE ORDER ************ >4BMASK LNAME ( ) FNAME ( ) REASON ( ) 1-REISSUE DOWN 2-RESIDUAL VALUE 3-ORIGINAL ISSUE CUR (USD) AMT ( ) CUR ( ) EQUIV AMT ( ) EXCHANGE RATE ( ) CUR (USD) TAX ( ) TOTAL ( ) PNR LOCATOR ( ) A/L FLT DATE BRD OFF PRINT Y/N 1 ( ) 2 ( ) 3 ( ) 4 ( ) 5 ( ) 6 (N) OPTION (C) -- H/HELP -- R/RETURN -- E/EXIT -- C/CONFIRM

Field Explanation LNAME - Last Name

- The last name field is mandatory.

- The maximum number of characters allowed is twenty five (25)

- Content is edited for alpha characters and special characters of ‘.’ and ‘-‘ only.

- Auto-filled if a PNR is present in the AAA.

FNAME - First Name

- The first name field is mandatory.

- The maximum number of characters allowed is thirteen (13).

- Content is edited for alpha characters and special characters of ‘.’ and ‘-‘ only.

- Auto-filled if a PNR is retrieved.


Page 6 0902

REASON - MCO reason

- Used by the mask segments to tell which secondary screen to display.

- The first name field is a mandatory field.

- Its content is edited for a "1", "2", or "3".

CUR - Base Currency

- The Base Currency field is a mandatory field.

- Edited for alpha characters only.

- Maximum/minimum number of alpha characters allowed in this field is three (3).

- Auto-filled with the local currency code, the default is ‘USD’.

AMT - Base Amount

- The Base Amount field is a mandatory field.

- Edited for numeric characters and '.' only.

- The maximum number of numbers allowed in this field is eight (8).

- This field is not auto-filled.

CUR - Currency for Equivalent Amount

- The Currency for Equivalent Amount field is not a mandatory field.


- The maximum number of alpha characters allowed in this field three (3).



0902 Page 7

EQUIV AMT - Equivalent Amount

- The Equivalent fare paid field is not a mandatory field.

- When this field is present, it is edited for numeric characters and ‘-‘ only.

- The maximum number of numbers in this field is eight (8).


EXCHANGE RATE

- The Exchange Rate field is not a mandatory field.

- It is edited for numeric characters and '.' only.

- The maximum number of numbers allowed is fourteen. (14).


CUR - Currency for Total Amount

- The Currency for total amount field is a mandatory field.


- Maximum number of alpha characters allowed is three (3).

- Field is auto-filled with the local currency or defaults to ‘USD’.

- When an equivalent amount is not entered, the three-letter currency code used in the Currency for Total Amount field must match the three-letter currency code entered in the Currency for the Base Amount field.


Page 8 0902

- When an equivalent amount is entered, the three-letter currency code used in the Currency for Total Amount field must be the same three-letter currency code entered in the Currency for Equivalent Amount field.

TAX - Tax Amount

- The TAX is not a mandatory field.


- Maximum number of numbers allowed for the tax amount is eight (8).

- This field is not auto-filled. TOTAL - Total Amount

- The Total Amount is a mandatory field.


- The maximum number of numbers allowed in this field is eight (8).

- When an Equivalent Amount is not entered, the Total Amount field must be equal to the base fare amount plus any tax amount entered in the tax field.

- When an Equivalent Amount is entered, the Total Amount field must be equal to the Equivalent Amount plus any tax amount entered in the tax field.


0902 Page 9

PNR LOCATOR

- This is not a mandatory field, and the contents are not edited.

- If a PNR is retrieved, this field is auto-filled.

The next five fields are auto-filled from the first active ('HK') host itinerary segment found in the PNR. If there is not a PNR, the agent needs to complete these fields manually. These fields are not mandatory and are not edited. A/L- Airline Code, auto filled FLT- Flight number DATE- Departure date, in DDMMM format BRD- Boardpoint OFF- Off point PRINT- This field advises whether to print the itinerary on

the MCO. The default is “N”.

Quick Entries

Entry Explanation 4BAF/2 Display MCO 1st mask 4BAF/2#Nn Displays MCO mask for all

names in the name field selected. (n=name item)

4BAF/2Nn.n Displays MCO Mask for name selected.

4BAF/2#N.n-n.n Displays MCO Mask for range of names selected.

4BAF/2#Nn.n/n.n-n.n Displays MCO Mask for names and ranges of names selected.


Page 10 0902

Automated MCO / Reissue Down

The REISSUE DOWN mask is used to issue an MCO on a restricted fare when a new ticket is exchanged for an old ticket with a lesser value. Step Action

1 With displayed PNR, the following entry bypasses the Automated Forms Menu: ENTRY: 4BAF/2

-OR- 4BAF/MCO

Response: ************ MISCELLANEOUS CHARGE ORDER ************ >4BMASK LNAME (SMITH ) FNAME (JOHN ) REASON (1) 1-REISSUE DOWN 2-RESIDUAL VALUE 3-ORIGINAL ISSUE CUR (USD) AMT (72.00 ) CUR ( ) EQUIV AMT ( ) EXCHANGE RATE ( ) CUR (USD) TAX ( ) TOTAL (72.00 ) PNR LOCATOR (NBPNGL ) A/L FLT DATE BRD OFF PRINT Y/N 1 (KX ) 2 (00555) 3 (15DEC) 4 (MIA) 5 (GCM) 6 (N) OPTION (C) -- H/HELP -- R/RETURN -- E/EXIT -- C/CONFIRM

(C) to confirm.

2 Response: >4BMASK ISSUED IN EXCHANGE FOR (REFUND ) ORIGINAL FORM OF PAYMENT (CASH ) ORIG ISSUE: TKT (3782106492604) DATE (15NOV01) CITY (MIA) ASSOCIATED TO TKT NBR (3782106492605) OPTION (C) -- H/HELP -- R/RETURN -- E/EXIT -- C/CONFIRM-PRINT

(C) to confirm.

Response: AUTOMATED MCO ISSUED


0902 Page 11

Step Action Field Explanation ISSUED IN EXCHANGE FOR - Old ticket number exchanged

- Mandatory field, content is not edited.

- Agent enters this information.

ORIGINAL FORM OF PAYMENT

- Not a mandatory field; content is not edited.

- Agent enters this information.

ORIG ISSUE These three fields contain information of the first ticket exchanged. They are not mandatory fields.

TKT - Original ticket number - Field is edited for numeric

characters only. DATE - Date the original ticket was issued - Field is edited for

alphanumeric character only. CITY - 3 character city code where the original ticket was issued - Field is edited for

alphanumeric character only.

ASSOCIATED TO TKT NBR

- New ticket number the MCO needs to be associated to in the TAR.

- Mandatory field. - Edited for alphanumeric

characters only. - The agent enters this

information.


Page 12 0902

Automated MCO / Residual Value

Step Action

1 From a retrieved PNR: ENTRY: 4BAF/2 -OR- 4BAF/MCO Response: ************** MISCELLANEOUS CHARGE ORDER ************ >4BMASK LNAME (SMITH ) FNAME (JOHN ) REASON (2) 1-REISSUE DOWN 2-RESIDUAL VALUE 3-ORIGINAL ISSUE CUR (USD) AMT (75.00 ) CUR ( ) EQUIV AMT ( ) EXCHANGE RATE ( ) CUR (USD) TAX ( ) TOTAL (75.00 ) PNR LOCATOR (NBPNGL ) A/L FLT DATE BRD OFF PRINT Y/N 1 (KX ) 2 (00555) 3 (15DEC) 4 (MIA) 5 (GCM) 6 (N) OPTION (C) -- H/HELP -- R/RETURN -- E/EXIT -- C/CONFIRM

(C) to confirm.


0902 Page 13

Step Action 2 This is the second screen to display if reason 2 is selected. The

RESIDUAL VALUE mask is used to issue an MCO on an unrestricted fare if a new ticket is exchanged for an old ticket and its value is less than the old ticket. None of the fields in this mask are auto filled. Response: >4BMASK TYPEOFSRVC (NON-REFUNDABLE TRANSPORTATION VOUCHER ) TO (KX ) AT (MIAMI FL ) ISSUED IN EXCHANGE FOR (3782100826002 ) ORIGINAL FORM OF PAYMENT (CASH ) ORIGINAL ISSUE: TKT (3782100826002) DATE (16NOV01) CITY (MIA) ISSUED IN CONNECTION WITH ( ) ASSOCIATED TO TKT NBR (3782100825502) ENDORSMNTS (VALID ON KX ONLY ) REMARKS ( ) REMARKS ( ) OPTION (C) -- H/HELP -- R/RETURN -- E/EXIT -- C/CONFIRM-PRINT

(C) to confirm. Response: AUTOMATED MCO ISSUED

Field Explanation TYPEOFSRVC - Type of service.


characters only. - The agent is able to enter a

message up to 51 characters long.

TO - Free flow text

- The agent enters this information.


characters only.


Page 14 0902

Step Action Field Explanation AT - Free flow text



characters only.

ISSUED IN EXCHANGE FOR - Old ticket number that was exchanged


characters only. -The agent enters this

information.

ORIGINAL FORM OF PAYMENT

- Mandatory field. - The agent enters this

information. - Edited for alphanumeric

characters only.

ORIGINAL ISSUE - These three fields contain information on the first ticket that was exchanged. They are not mandatory fields.

TKT - Original ticket number - This field is edited for numeric

character only. DATE - Date the original ticket was issued - Edited for alphanumeric

characters only. CITY - 3 character city code where the original ticket was issued - Edited for alphanumeric

characters only.


0902 Page 15

Step Action Field Explanation ISSUED IN CONNECTION WITH

- Not a mandatory field. - The agent enters this

information. - Edited for alphanumeric

characters only, no spaces allowed.

ASSOCIATED TO TKT NBR

- It is the new ticket number the MCO needs to be associated to in the TAR.

- Mandatory field. - Edited for alphanumeric character only.


ENDORSEMENTS - Free form text

- Not a mandatory field. - The agent enters this

information. - This field is not edited.

REMARKS - Free form text

- Not a mandatory field. - The agent enters this information.

- This field is not edited.


Page 16 0902

Automated MCO / Original Issue / No Exchange Document

Step Action

1 From a retrieved PNR. ENTRY: 4BAF/2

Response: **************** MISCELLANEOUS CHARGE ORDER **************** >4BMASK LNAME (SMITH ) FNAME (JOHN ) REASON (3) 1-REISSUE DOWN 2-RESIDUAL VALUE 3-ORIGINAL ISSUE CUR (USD) AMT (72.00 ) CUR ( ) EQUIV AMT ( ) EXCHANGE RATE ( ) CUR (USD) TAX ( ) TOTAL (72.00 ) PNR LOCATOR (NBPNGL ) A/L FLT DATE BRD OFF PRINT Y/N 1 (KX ) 2 (00555) 3 (15DEC) 4 (MIA) 5 (GCM) 6 (N) OPTION (C) -- H/HELP -- R/RETURN -- E/EXIT -- C/CONFIRM

(C) to confirm.

2 Response: >4BMASK TYPEOFSRVC (AIR TRANSPORTATION ) TOUR CODE ( ) TO (KX ) AT (ANYWHERE ) ISSUED IN CONNECTION WITH ( ) ENDORSMNTS (VALID ON KX ONLY ) REMARKS ( ) REMARKS ( ) EXCHANGE - IF YES TYPE Y AND ENTER (N) ¬ OPTION (C) -- H/HELP -- R/RETURN -- E/EXIT -- C/CONFIRM

(C) to confirm.


0902 Page 17

3 Response: ********************* FORM OF PAYMENT MASK ********************* CUR USD TOTAL 72.00 >4BMASK FOP1 (CCCA5489990000000000P1003 ) APVL (N1701 ) AMT (72.00 ) FOP2 ( ) APVL ( ) AMT ( ) OPTION (C) -- H/HELP -- R/RETURN -- E/EXIT -- C/CONFIRM-PRINT

(C) to confirm.

4 Response: AUTOMATED MCO ISSUED

Automated MCO / Original Issue / Exchange Document

Step Action

1 From a retrieved PNR. ENTRY: 4BAF/2 -OR- 4BAF/MCO

Response: >4BMASK LNAME (SMITH ) FNAME (JOHN ) REASON (3) 1-REISSUE DOWN 2-RESIDUAL VALUE 3-ORIGINAL ISSUE CUR (USD) AMT (78.00 ) CUR ( ) EQUIV AMT ( ) EXCHANGE RATE ( ) CUR (USD) TAX ( ) TOTAL (78.00 ) PNR LOCATOR (NBPNGL ) A/L FLT DATE BRD OFF PRINT Y/N 1 (KX ) 2 (00555) 3 (15DEC) 4 (MIA) 5 (GCM) 6 (N) OPTION (C) -- H/HELP -- R/RETURN -- E/EXIT -- C/CONFIRM

(C) to confirm.


Page 18 0902

2 Response: >4BMASK TYPEOFSRVC (AIR TRANSPORTATION ) TOUR CODE ( ) TO (KX ) AT (ANYWHERE ) ISSUED IN CONNECTION WITH ( ) ENDORSMNTS (VALID ON KX ONLY ) REMARKS ( ) REMARKS ( ) EXCHANGE - IF YES TYPE Y AND ENTER (Y) ¬ OPTION (C) -- H/HELP -- R/RETURN -- E/EXIT -- C/CONFIRM

(C) to confirm.

3 Response: ******************** ISSUED IN EXCHANGE FOR ******************** TKT NO. CK DIGIT COUPONS VALUE >4BMASK 1 (3782100530104) 2 (0) 3 (1 ) 4 (78.00 ) ¬ 1 ( ) 2 ( ) 3 ( ) 4 ( ) ¬ 1 ( ) 2 ( ) 3 ( ) 4 ( ) ¬ 1 ( ) 2 ( ) 3 ( ) 4 ( ) ORIGINAL ISSUE: TKT (3782100530103) DATE (20NOV01) CITY (MIA) ORIGINAL FORM OF PAYMENT (CCCA5499980000000000P1003) TYPE OF EXCH (E) A/ADD COLL - E/EVEN - M/REFUND MCO - R/REFUND OPTION (C) -- H/HELP -- R/RETURN -- E/EXIT -- C/CONFIRM

(C) to confirm. Field Explanation TKT NO - Exchanged Ticket Number

- The Exchanged Ticket Number field is a mandatory field.

- The content of this field is edited for numeric characters only.

- Up to four ticket numbers can be entered, one in each line.


0902 Page 19

Field Explanation CK DIGIT - Exchanged Ticket Check Digit

- The Check Digit field is a mandatory field

- The content of this field is edited for numeric characters only.

- The check digit for the Exchanged Ticket number is entered in this field.

COUPONS - Exchanged Ticket Coupons

- The Coupons field is a mandatory field for transportation tickets only.

- The content in this field is edited for the numeric characters of 1, 2, 3 or 4 only.

VALUE - Value of Exchanged Ticket

- The Value field is a mandatory field except for Transportation tickets or MCO Refund.

- This field is edited for numeric characters and '.' only.

- The value of the Exchanged Ticket number is entered in this field.

ORIGINAL ISSUE TKT - Original Issue Ticket Number

- The Original Issue Ticket field is not a mandatory field.

- The content of this field is not edited.

- The Original Issue Ticket number is entered in this field.

ORIGINAL ISSUE DATE - Date of Original Issue

- The Original Issue Date field is not a mandatory field.


- The Date of the Original Ticket Issue is entered in this field.


Page 20 0902

ORIGINAL ISSUE CITY - City of Original Issue

- The Original Issue City field is not a mandatory field.


- The City of the Original ticket issued is entered in this field.

ORIGINAL FORM OF PAYMENT - Form of Payment for Original Issue

- The Original Form of Payment field is not a mandatory field.


- The form of payment for the Original Issue Ticket is entered in this field.

TYPE OF EXCH - Type of Exchange

- The Type of Exchange field is a mandatory field.

- The content of this field is edited for an 'A', 'E', ‘M’ or ‘R’.

4 Response:

AUTOMATED MCO ISSUED

Documents

08 Automated MCOSgloballearningcenter.wspan.com/learningcenter/airline... · 2002. 11. 26. · These are not used as a result of a ticket reissue and are typically used for: • Prepaid