Lesson 21: Refurbishing Items Steps to Process Refurbishment

Lesson 21: Refurbishing Items

Steps to Process Refurbishment

Copyright 2002 Sterling Commerce, Inc. All rights reserved.

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Processing Refurbishment Objectives

In this lesson you will learn:- Completing the refurb workorder process for

- Cache items with completed status of RFI, Uns or Uns-NWT

- Trackable items- Adding items used in the refurb process to be charged

to the incident/other order


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Refurbishment Master Work Order Screen


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Master Work Order Search Screen

Return Number.Return number and Work

Order Number are the same.


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Work Order List Screen

Select return and click on view details or click on hyperlink


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Master Work Order Details Screen

Put check in box next to item that has been refurbed

Click on Process Refurb


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Process Refurbishment Screen- RFI

Enter quantity that has been refurbed

Select inventory status from drop down. Note: can only select one status per transaction. Click on Process Refurbishment


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Process Refurbishment Screen-UNS

Quantity that is Unserviceable or Unserviceable-NWT. Enter the quantity and select from the drop down the appropriate unserviceable status.


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Process Refurbishment w/ Refurb Components

Select the item that has been refurbed and click on Process Refurb


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Process Refurbishment w/ Refurb Components

Enter the quantity to be refurbed, select the inventory status from the drop down as discussed in the previous slides.

To add refurb components click on the green plus sign, enter the cache item, tab out, enter the quantity consumed. If additional items were used repeat the previous steps. Once all items have been entered click on Process Refurbishment. Note: prior to this the items used for refurb need to be moved to the appropriate refurb zone.


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Process Refurbishment for NRFI Kit

Select the kit that has been refurbed, check the Display Kit Components box and click on Process Refurb


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Process Refurbishment for NRFI Kit

Enter the Qty Consumed for the items that were used in the refurb process and tab out.

Delete the lines for the items not used in the refurb process. Click on Process Refurbishment.


13

Move Task Creation

Move tasks are automatically created for movement of refurbed RFI items from the refurb zone to the storage location for non RRP nodes.

Find the move request by accessing the task console and searching by the workorder number.

Ad Hoc moves need to be processed from the REFURB-RFI zone for RRP nodes.


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What You’ve Learned

-The proper screen flow to process a NRFI item- The process to issue cache items for the

refurbishment process for cache items- The process to issue cache items for the

refurbishment process for NRFI kits


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Questions?

Documents

Lesson 21: Refurbishing Items Steps to Process Refurbishment