Leading in the digital age. … the future for university administrators in a digital world

Jane den Hollander AOVice-Chancellor Deakin University

We face a convergence of disruptive forces

Universities face the same challenges as organisations everywhere…

Escalating costs, changing demographics, shifts in public funding and a mounting pressure to be ever more productive and efficient

Taking the world from hand power and home production to machine made and factory built

Innovations in transport with new labour forces and production techniques

Electronics and IT automate production

and revolutionise communication

Combining the physical, digital and the

biological worlds

1769steam engine

2010iPad

1991WWW

1903aeroplane

1888electric motor

1879lightbulb

1876telephone

2005YouTube

1993email

2004Facebook

2007iPhone

19431st computer

1977Apple 2

1998Google

2014-2017

driverless car IBM Watson 3D printing nanosurgery

wearables VR robotics electric car Big Data

Cognitive computing renewable energy Blockchain

Technology driven change is not new

Invention of the printing press led to an unprecedented expansion of literacy

Industrial Revolution 4.0

Industrial Revolution 3.0

Industrial Revolution 2.0

Industrial Revolution 1.0

Printing Revolution

1440Gutenberg’s

printing press

The second machine age and the evolution of Artificial Intelligence … a churning mix of opportunities, threats and ambiguities

We need to build the appetite for disruption in our staff …

Building our digital maturity and embedding digital across the breadth and depth of our universities not just in our IT departments

Flexibility is the new black …

The consumers of today’s higher education will study what they want to study, not what academics want to teach

Success in the machine age will depend on humans and machines working together … the skills with the longest shelf life are the uniquely human skills

Deakin’s smart campus enablers

Big data is big deal

Data are now woven into every function in our institutions and will become the basis of competition, productivity and growth

Privacy

Cyber security

Blockchain

New business and delivery models are gaining traction

MOOCs free us from fixed concepts of meritocratic selection and preconceived notions of who should go to university and when that might happen

What matters to students? course quality university reputation feeling supported a good job at the end

Successful leaders in the digital age

humility

“Be stubborn on vision and flexible on details”

Amazon CEO Jeff Bezos

collegiality

flexibility

ownership

resilience

courage

Thank you