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LEADERSHIP TRAINING
W O R K S H O PS I N C E 1 9 4 7
Sigma Chi FraternityHosted by Bowling Green University
Crisis Management Planning
Introductions
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Steve Davidson, Chi Chi 1996 (Birmingham-Southern)
• Executive Director and COO• $3.5 million annual operating budget for
insurance and litigation• $240+ million in property insured• Managed 200+ liability/property claims
Risk Management Foundation2004-present
• Leadership Consultant• Undergraduate Services• HQ Operations• Executive Committee support
Sigma Chi HQ
1996-2003
RMF Board of Directors
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• Dennis Santoli (Chairman) | Case Western Reserve 1967
• J.B. Allen (Vice Chairman) | Western Ontario 1979
• Mark Burroughs (Treasurer) | NC State 1979
• Ted Pitt (Secretary) | Western Ontario 1971
• Keith Dobrolinsky, Bradley 1985
• Eric Mansell, Washington 1995
RMF Program Invoices 2015-161. Have been distributed via email to top officers and advisors. For
questions about your RMF invoice, please email, call or see me after.
2. Estimates for 2016-17, based on enhanced experience ratings, are now available. To determine how the new ratings system will impact your chapter’s RMF fees, please answer the following questions via return email:
RMF Fees – enhanced ratings
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NEW rating system for 2016-17: 1. Has your chapter had an RMF claim in the last three years?2. Has your chapter been reviewed by CAMAC for either a 7-day
letter, policy violation, or membership review in the last three years?
3. Did your chapter win a Peterson Award in 2015?4. Did your chapter’s Risk Manager attend BLTW in 2015?5. Does your chapter prohibit alcohol in the chapter house? If
no chapter house, does your chapter use a third-party venue to host all social events?
6. Was your chapter’s GPA above the all-mens’ average for all terms last school year? Please provide university-reported Chapter GPA and all mens’ GPA by term.
After submitting the required information and documentation, please allow two weeks for your updated 2016-17 estimate.
LEADERSHIP TRAINING
Crisis Management Planning
• Why are the necessary?
A Crisis Management Plan is a basic guide to providing a response system to a major crisis or emergency occurring in the course of Chapter activities.
• When do we create a plan?
NOW.
Because of the nature of crises, it is not possible to start planning after an incident occurs.
Your chapter must ready IN ADVANCE.
Crisis Management Plans
Safety Planning
• ExecComm should review and approve Chapter plan
• All brothers with specific responsibilities are expected to know and understand the crisis management policies and procedures.
Risk Manager
Consul
Pro Consul
PR Chair
Chapter Advisor
(depending on event, possibly Magister, Recruitment Chair)
Who should be involved?
Safety Planning
Key Components
Ensure Safety First
Contact List (for Univ. and Fraternity)
Key Players and Responsibilities
Document: Policies, Guest List, Witness Stmts
Review School/EX policies/procedures
Crisis Management - Inaction
- No info from event: No guest list and no witness statements
- Police investigation intensifies: brothers admit providing and serving alcohol
- Police learn that no IDs were checked
- Chapter leadership forced to retain defense counsel—at their own expense
Follow-up?
- Chapter meets informally; all agree to say nothing- No contact with CADV or HQ or Univ- Press coverage explodes; Police begin investigation- HQ learns of incident from media; no prepared response- Members refuse to cooperate w/HQ, Police
Response?
- Mixer w/ sorority pledges
- Underage co-ed given alcohol; drinks to excess
- Leaves EX house and later falls out a 3rd story window
- Lifeflight to ICU, then 6 mos. Physical rehab
Incident
Safety Planning
Key Components
Ensure Safety First
Contact List (for Univ. and Fraternity)
Key Players and Responsibilities
Document: Policies, Guest List, Witness Stmts
Review School/EX policies/procedures
Crisis Management – In Action
- Brothers pass any media inquiries to the Consul or HQ
- Info from event incl. guest list and witness statements documented
- EC reviews house safety and crisis response
- Follow-up chapter meeting with all Brothers to review house and party safety measures.
Chapter Follow-up
- Consul calls Crisis Mgmt Team together
- Officers use ‘The List’ Contact key advisors and Univ. personnel
- Consul calls chapter meeting—shares info
- Chapter cooperates w/Police and Univ. investigations
- Consul calls HQ; FTY staff drafts a statement for the media.
Chapter Response
- Homecoming Pre/Post Game Parties at House
- Underage co-ed alleged sexual assault and date rape drug
- Police arrive at Chapter House early morning
Incident
Crisis Management – In Action
- Brothers pass any media inquiries to the Consul or HQ
- Info from event incl. guest list and witness statements documented
- EC reviews house safety and crisis response
- Follow-up chapter meeting with all Brothers to review house and party safety measures.
Chapter Follow-up
- Consul calls Crisis Mgmt Team together
- Officers use ‘The List’ Contact key advisors and Univ. personnel
- Consul calls chapter meeting—shares info
- Chapter cooperates w/Police and Univ. investigations
- Consul calls HQ; FTY staff drafts a statement for the media.
Chapter Response
- Homecoming Pre/Post Game Parties at House
- Underage co-ed alleged sexual assault and date rape drug
- Police arrive at Chapter House early morning
Incident
Re-Evaluate Your Plan
For Any New Risk Exposure Identified
For Any New Event Planned (recruitment, pledge, social)
Identify Key Players and Responsibilities
Review School/EX policies/procedures
Ensure Safety First
Re-Evaluate Your Plan
Ensure Safety First
Contact List (for Univ. and Fraternity)
Key Players and Responsibilities
Document: Policies, Guest List, Witness Stmts
Review School/EX policies/procedures
5 Steps to Safety Planning
#1
• Confirm Crisis Management Team
#2
• Identify potential crisis situations
#3
• Discuss chapter plans for responding
#4
• Compile “The List” for key contacts
#5
• Draft response procedures for review and input from Chapter Leadership / Alumni Advisors
#6
• Re-Evaluate your plan with each use…• or at the start of each term
Safety Planning Summary
DO
• Make safety of brothers and guests the priority• Understand any school regulations and procedures• Compile “The List” for key contacts• Cooperate fully with investigators• S/CMT to review plan w/entire chapter each term• Re-Evaluate w/any new risk exposure or new event
DON’T
• Make plan so complex that it cannot be implemented• Respond to media inquiries with “No comment.”• Commit to procedures that chapter cannot carry out• Forget to remain flexible during the crisis as the
environment and circumstances may change quickly• Forget to re-evaluate the plan consistently
?? Questions ??
Safety & Crisis ManagementPlanning
Questions?
