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LabInsight Workflow
Optimization for Quality
Control – practical
experience
Dr. Stefano Pastori
Responsabile Struttura Semplice Biochimica Clinica
ASST Grande Ospedale Metropolitano Niguarda
Milan - ItalyCongreso Nacional Laboratorio Clínico
2018
About us
The main goal of Niguarda is to combine specialised care and health
social activity on the territory in order to meet all the healthcare needs of
the population.
Niguarda is a referral hospital for the city of Milan, in which it is located, for
Lombardy region and Italy as well.
Niguarda was opened in 1939, since then it
has undergone to a remarkable evolution
either structural and organisational.
The leading keys elements of it's
transformation are multidisciplinary
technology and integration.Congreso Nacional Laboratorio Clínico
2018
Highlights
• Transplant Center
• Burn Care Unit
• Tissue Bank
• Stroke Unit
• Trauma Team
• Antipoison Center
• Rare Diseases Center
• Equestrian Rehabilitation Center
• Unipolar Spinal Unit
• Headquarter of the 118 Emergency
• Helicopter service
Congreso Nacional Laboratorio Clínico
2018
Departments
• Cardio Vascular
• Multi specialist Surgery
• Hematology-Oncology
• EAR
• Mother and child
• Laboratory medicine
• Multispecialist medicine
• Neuroscience
• Mental health
• Advanced Diagnostic-
Therapeutic technologies
Congreso Nacional Laboratorio Clínico
2018
Clinical activity **(2017)
BEDS
1.167
ADMISSIONS
31.506
DAY HOSPITAL
18.900
OUTPATIENT DEP.
2.438.320
ER ADMISSIONS
94.204
Congreso Nacional Laboratorio Clínico
2018
From care to research
The presence of professional
skills, technological
competences, certified
laboratories and high
complexity patient cohorts,
make Niguarda
a point of reference for
collaborations with Universities
and national and international
Institutions.Congreso Nacional Laboratorio Clínico
2018
LabInsight Workflow Analysis
Based on Lean Six-Sigma methodologies
Congreso Nacional Laboratorio Clínico
2018
8 Lean Waste
First step is
seeing the waste
Congreso Nacional Laboratorio Clínico
2018
1. Over production 2. Waiting
3. Transportation 4. Over processing
Congreso Nacional Laboratorio Clínico
2018
5. Inventory 6. Motion
7. Defects 8. Non utilized talent
Congreso Nacional Laboratorio Clínico
2018
LabInsight-
1. Define the Objectives
DMAIC phases
2. Measure: Work Flow Study
3. Analyze 4. Improve and Control
Congreso Nacional Laboratorio Clínico
2018
Reduce QCs aliquotes and associated
manual steps
Standardize and improve QCs management
in different Lab departments
Improve security: pre-analytical, analytical
and clinical (Risk Control)
Improve order process and inventory
OBJECTIVES: improve and standardize QC
in all Lab Dep
Congreso Nacional Laboratorio Clínico
2018
Sections Analytical systems in use
CORELAB Integrated preanalytical line,
Chain with 2 Cobas-8000 Roche and
1 Cobas Integra-400 (stand alone)
COAGULATION 2 different analyzers 1 Sysmex CS 5100 and 1
Siemens BCS
HAEMATOLOGY Sysmex XN-9100™ Automated Hematology System
(4 analyzers on line) and 1 preparer, colorizer and
automatic slide reader.
2 VES Matic 2000 DIESSE
HAEMOGLOBIN EVALUATION
(HBA1C – VARIANTS)
1 Sebia Capillarys2
ELECTROFORESIS 2 Sebia Capillarys2
ALLERGOLOGY 1 Phadia 1000 Thermofisher
URINE Siemens Clinitec Atlas (tender in evaluation)Congreso Nacio
nal Laboratorio Clínico 2018
CURRENT SITUATION
CORELAB: TLA ROCHE
Pre-analitycal phase: TLA Roche NO QC
Analitycal phase:
2 Cobas8000 e 1 Cobas Integra
BioRad and Roche QCs
5h; 8h; 16h
TIME LINE QC CORELAB
Measure: Work Flow
Study
Congreso Nacional Laboratorio Clínico
2018
CURRENT SITUATION
TIME LINE CORELAB: SAMPLES and QCs distribution in 24h
63% in 6 hours (1 QC)mean 158 sample/hour
37% in 18 hours (2 QC)mean 31 sample/hour
00:00 23:59
01:0002:00 03:00 04:0005:00 06:00 07:00 08:0009:00 10:00 11:0012:00 13:00 14:0015:00 16:00 17:00 18:0019:00 20:00 21:0022:00 23:00
05:00
QC
08:00
QC
14:00
QC
00:00 - 23:59
TOTAL SAMPLES 1.500
09:30 - 15:30
950 samples
Congreso Nacional Laboratorio Clínico
2018
BIO-RAD CONTROL MAP: CORELAB Cobas 8000 1 e 2
Cobas Integracode Product 4h 5h 6h 7h 8h 9h 10h 11h 12h 13h 14h 15h 16h
661 LYPHOCHEK BENZO/TCA CONTR- SET A 1 1
* on Cobas2
code Product 4h 5h 6h 7h 8h 9h 10h 11h 12h 13h 14h 15h 16h
691 LIQUICHEK UNASSAYED CHEMISTRY 3 2
692 LIQUICHEK UNASSAYED CHEMISTRY 3 2
544 LIQUICHEK ETHANOL/AMMONIA LEV 1 1 1
545 LIQUICHEK ETHANOL/AMMONIA LEV 2 1 1
646 LIQUICHEK CARDIAC MARKERS LT Lev. 1 1 1
647 LIQUICHEK CARDIAC MARKERS LT Lev.2 1 1
12001084 CARDIAC TROPONINS 1 (hS per Roche) 1 1
367 LYPHOCHEK TUMOR MARKER PLUS 1 2 1
368 LYPHOCHEK TUMOR MARKER PLUS 2 2 1
370 LYPHOCHEK IMMUNOASSY PLUS TRILEVEL 4 2 * 2
364 LIQUICHEK SPECIALTY IA Liv.1 1
365 LIQUICHEK SPECIALTY IA Liv.2 1
594 LIQUICHEK IMMUNOLOGY Liv.1 1 1 1
595 LIQUICHEK IMMUNOLOGY Liv.2 1 1 1
355 LIQUICHEK PEDIATRIC LIV.II 1
751 SPINAL FLUID CTRL Liv.1 2 2
752 SPINAL FLUID CTRL Liv.2 2 2
376 LYPHO-CHEK QUANT.URINE LEVEL 1 1
377 LYPHO-CHEK QUANT.URINE LEVEL 2 1
466 LIQUICHEK URINE TOXI LEV.S1 1 1
467 LIQUICHEK URINE TOXI LEVEL S2 1 1
28 quote 8 quote 21 quote
73 aliquotes + 6 dilute lyoph. TOTAL 79
Bio-Rad QCs + Roche QCs
Congreso Nacional Laboratorio Clínico
2018
CURRENT SITUATION: COAGULATION
744 LYPHOCHEK COAG. LIV.1
745 LYPHOCHEK COAG. LIV.2
Two systems: CS e BCS Siemens
Sistems are connected with Unity,
but QC validation is done on systems not on URT
PT, PTT, APTT e Fibrinogen
D-dimer QC Siemens
Congreso Nacional Laboratorio Clínico
2018
CURRENT SITUATION: HEMATOLOGY
1.000 – 1.200 day
NO third party QC
04:30 16:00
04:30
ALL SYSTEMS
TURN ON
AND RUN QC
13:00
QC ON SYSTEMS 3 e 4
16:00
SYSTEMS 2 e 1
TURN OFF
TLA SYSMEX (Dasit): 4 systems
Two systems VES Matic200 Diesse: no third-party QCCongreso Nacional Laboratorio Clínico
2018
CURRENT SITUATION:
HEMOGLOBIN and ELECTROPHORESIS
553X HEMOGLOBIN A2 LYPH SP
740X DIABETES CTRL BILEVEL
1 SEBIA Capillary2
Controlled only 2/8 capillaries/day
QC value are manually load in Unity
2 SEBIA Capillary2
2 SEBIA Capillary2
NO THIRD-PARTY QC
Congreso Nacional Laboratorio Clínico
2018
CURRENT SITUATION: ALLERGY
1 Phadia 1000 ThermoFisher
12000141 ALLERGEN SIGE NEG LYPH 6X2 ML
12000142 ALLERGEN SIGE PANEL A LYPH 6X2
QC Bio-Rad automatically connected to Unity.
NB: in Autoimmune Dep (1rst floor Lab) are using Bio-Rad QCs
in IFA on Euroimmune System
Congreso Nacional Laboratorio Clínico
2018
CURRENT SITUATION: URINE SECTOR
Siemens Systems
435 LIQUICHEK URINALISYS BILEVEL
This sector will change globally
room and instruments
Congreso Nacional Laboratorio Clínico
2018
ANALYSE AND IMPROVEMENT AREAS
CORELAB
Replace Lyphochek with Liquichek
cod. 370
cod. 360 Liquichek Immunoassay Plus Control
cod. 367 e 369
cod. 547 e 548 Liquichek Tumor Markers
(BIO-IMM + IMM-URG + Beta HCG)
Create new panels
Mon-Frid H5
RACK 002 POS 1 BIO-IMM 1
POS 2 BIO-IMM 2RACK 0011 POS 1 IMM-URG 1
POS 2 IMM-URG 2
Mon-Frid H16 ; Sat + Sun
(+ Beta HCG)
Reduction 10 manual steps
Congreso Nacional Laboratorio Clínico
2018
ANALYSE AND IMPROVEMENT AREAS
Improve interlab
Unassayed Chemistry 691 e 692
Assayed Chemistry 694 e 695
Spinal Fluid in BIO-UR1 e 2
Lyphochek Quantitative Urine (+ BioAlbu)
Liquichek Cardiac Markers LT 646 e 647
Liquichek Cardiac Markers LT Plus 146 e 147
Improve interlab
Create new panels
Reduction 8 aliquotes and
CORELAB
57 aliquotes + 2 to dilute lyophil. TOTAL 59
16 aliquotes (1.6 ml dead vol.) 25%
Congreso Nacional Laboratorio Clínico
2018
ANALYSE AND IMPROVEMENT AREAS
Standardize and Improve QCs validation phase
with UNITY Real Time
Use different UNITY Real Time client to divide validation
in panels/instruments and reduce time
Use the function “bench review” as instruction provided
(not paper insert)
Implement an operative strategy for systems automatic
alignement using QCI and Unity.
Congreso Nacional Laboratorio Clínico
2018
ANALYSE AND IMPROVEMENT AREAS
SYSTEMS CS e BCS SIEMENS
Use UNITY Real Time to evaluate QCs data and
interlaboratory (Lyphochek Coagulation Control Lev1 e 2)
Implement new Control Lyphochek Hemostasis (cod. 597-
598) for Protein C and Protein S, currently not controlled.
Implement new Control Liquicheck D-dimer (cod.27101 -
27102) in place of the Siemens Control.
2 SYSTEMS VES-MATIC200 DIESSE
Implement new Control Liquichek Sedimentation Rate Control
(cod. 514 livello 1, cod. 515 liv. 2)
COAGULATION
Congreso Nacional Laboratorio Clínico
2018
ANALYSE AND IMPROVEMENT AREAS
Connect Sysmex systems to Unity.
TRAIN ON UNITY REAL TIME TECHNICIANS
FOR COAGULATION AND HEMATOLOGY
SYSMEX TLA
Implement new third-party Controls:
Liquichek Hematology Control (X) cod. 487 trilevel
Liquicheck Reticulocytes Control (X) cod. 926, 927,
928 (choose)
HEMATOLOGY
Congreso Nacional Laboratorio Clínico
2018
ANALYSE AND IMPROVEMENT AREAS
HEMOGLOBINE
Check all 8 capillaries daily
ELECTROPHORESIS
Implement new third-party Control usign Level 3
from Liquichek Immunoassay Plus
(not used in Corelab).
URINE
Postpone changes after moving in the new room
with new systemsCongreso Nacional Laboratorio Clínico
2018
ANALYSE AND IMPROVEMENT AREAS
CLINICAL RISK
Mission:ControlTM is a software that allow
to evaluate in use analytical methods and
instruments performances on the basis of
QCs results, evaluate current risk to
release patient results not correct, quantify
the possibility to reduce this risk on the
basis of instruments performances, select
rules and QCs frequency that fit better
with mission of the Lab, minimize the risk
to report aberrant results.Improve and ControlCongreso Nacio
nal Laboratorio Clínico 2018
Risk Calulator
QC Designer
Congreso Nacional Laboratorio Clínico
2018
ANALYSE AND IMPROVEMENT AREAS
Example: with Mission:Control we calculated the Clinical Risk applying Risk Calculator
on tests GLUCOSE, CREATININE , PTH-INTACT and CEA .
Applying QC Designer we re-bilt the QC strategy with the objective to reduce risk
(ENuf<1)
ROCHE COOBAS8000 1:
(1500 patients/day with current QCI)
Programming QCI in more balanced way
in the middle of the patients
48% riskCongreso Nacional Laboratorio Clínico
2018
Congreso Nacional Laboratorio Clínico
2018
CONCLUSION
Reduce QC quotes and manual steps
Replacing Lyphochek with Liquichek and removing some multiple aliquotes,
manual steps are reduced by 25% (and risk for error) and aliquotes by 16
units (from 73 a 57).
Implement third-party QC and URT in all Lab department
Implementing QCs Bio-Rad in Hematology and Electrophoresys,
managing QC data on URT in Coagulation, Electrophoresis and
Hematology, all Lab department have a standardize QC System.
Improve pre-analytical, analytical and clinical security
Implementing Serum Indices Controls. Applying Mission Control to
create Individual Quality Control Plans to monitor and reduce
Clinical Risk.
Improve order process and inventory
Implementing an Annual Order to maintain the same Lot number,
reduce error, avoid lack of product. Standardize the inventory using a
color code mode.
Congreso Nacional Laboratorio Clínico
2018
IMPLEMENT AND CONTROL
Replace Liphochek
with Liquichek Started in September
New QC in hematology
New Serum IndicesWork in progress
Congreso Nacional Laboratorio Clínico
2018
Congreso Nacional Laboratorio Clínico
2018
ANALYSE AND IMPROVEMENT AREAS
PRE-ANALYTICAL PHASE
Liquichek Serum Indices cod. 12002290
4 x 4ml
Verify icterus, hemolysis, lipemia
and no interference
control the pre-analytical module
save time in the analytical phase
Analyze
Congreso Nacional Laboratorio Clínico
2018
Next step:
Input:
UNITY DATA:
• Mean, DS, CV
• Wesgard Rules
• Analytical Goals (TE)
• Bias comparation: interlaboratory
LABORATORY:
• Number of patients
• Number of QC
• MTBF: Mean Time Between Failures in
days
CLINIC:
Severity of harm
Output:
Mission: Control quantifies the risk of patient harm with the
Risk Management Index (RMI).
RMI = Probability of Harm Predicted / Probability of Harm
Allowed
Allowable Harm
Risk of Harm the lab is willing to accept
Depends on analyte and type medical treatment
Calculated Harm
Based on scientific algorithms:
RMItotal = RMIbias + RMIimprecision + RMIout of control
Congreso Nacional Laboratorio Clínico
2018
INPUT: OUTPUT:
Congreso Nacional Laboratorio Clínico
2018