KPI Online Handbook

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Contents

(Control and click on section name to go directly to the chosen section)

1 Introduction1.1 Openreach Analytics1.2 Openreach ORBIT

2 Benefits 2.1 Timely information2.2 Simplicity of use2.3 Greater empowerment2.4 Analysis and charting capability

3 Logging on to Openreach Portal3.1 Logging On

4 Access to Openreach Analytics

5 Home Page5.1 Compliance Statement5.2 Link to Actual Dashboards5.3 Notices

6 Dashboard6.1 Main Menu6.2 Measure Catalog6.3 Measure Definition6.4 Measure Search

7 Measure Analysis7.1 Links to Dashboard Main Page7.2 Filters7.3 Report Title7.4 Hierarchies7.5 Charts7.6 Information Panel7.7 Tabular View7.8 Pivot Data7.9 Fast Measure Switching7.10 Measure Expression Selection7.11 Print Options7.12 Download Options7.13 Detail Reports: Viewing Underlying Data7.14 My Default View7.15 Comparison Data

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LEGAL NOTICE

BT maintains that all reasonable care and skill has been used in the compilation of this publication. However, BT shall not be under any liability for loss or damage (including consequential loss) whatsoever or howsoever arising as a result of the use of this publication by the reader, his servants, agents or any third party.

1 Introduction

1.1 Openreach Analytics

Openreach Analytics is the Openreach’s Strategic MIS reporting system. It is a flexible, all encompassing package that will enable you to view and monitor Openreach performance in delivering your orders and restoring your faults within a secure environment. Openreach ORBIT is the backend data warehouse that provides data for KPI Online

1.2 Openreach ORBIT

ORBIT (“OpenReach Business Information Toolset”) is a data warehouse used to capture and store management information.

ORBIT takes data from the various systems used by Openreach (EMP, FLOW, Neo, etc) and collates and stores the data for analysis. Openreach Analytics is the front end to the ORBIT data warehouse that allows users to view the data as a series of reports.

This user guide will give you the basic information about how to access and use Openreach Analytics. It will not go into detail on each report as these will evolve over time and you will get more accurate help about them from the on-line help built in to the system.

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2 Benefits

In addition to these basic capabilities, Openreach Analytics gives you the benefits of:

2.1 Timely information

• Most of the performance indicators that you will want and need are reported on a Daily, Weekly and Monthly basis.

2.2 Simplicity of use

• The menu structure has been built to be intuitive in its use.• The system has been designed to be used easily, with minimal guidance.

2.3 Greater empowerment

• Openreach Analytics will allow you to take control of your own reporting capability and requirements.

2.4 Analysis and charting capability

• For those that need or want to, Openreach Analytics has the capability to allow analysis by the application of filters and / or pivots to the displayed results.

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3 Logging on to Openreach Portal

Openreach Analytics is a web-based system and can be accessed via the Openreach Portal through Single Sign On at the following address:http://www.openreach.co.uk/orpg/home/home.doIf you are not a registered user of openreach.co.uk, you will need to apply for access via the ‘New User?’ option.

Once access has been granted, you can then request access to Openreach Analytics by clicking on the > Openreach Analytics link on the left pane of My Openreach page and follow the online guide. Upon receipt of your application, the Openreach administration team will process your request and return your access confirmation to you via email.

3.1 Logging On

The screenshot below shows the log on page at www.openreach.co.uk

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4 Access to Openreach Analytics

Users who need access to Openreach Analytics have to accept the terms and conditions of KPI Online service by signing the contract form. Terms and Conditions and Contract Forms can be downloaded from the Openreach Portal (insert link).

Communications Providers should:• print 2 copies of the Terms and Conditions and application form• sign both application forms and attach a copy of the conditions to each.• Post both copies to:

KPI Online applicationspp F5 Parkside Parkside Business ParkMile LaneCoventry CV1 2TR.

Openreach will sign both and return one copy to the Communications Provider for their records once access has been provided.

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5 Home Page

Once you have accessed Openreach Analytics, you will be presented with the Home Page

The home page consists of:

5.1 Compliance Statement

The information on this tab outlines your responsibilities as a recipient of the data, including informing us of any changes to company names or acquisitions.

5.2 Link to Actual Dashboards

A link to actual reports, on click will take the user to the dashboard where KPI reports are published.

5.3 Notices

Details information on items due for deletion, current issues, updates to Openreach Analytics or notifications. The date of the latest addition to this section is shown on the tab so that users can easily identify whether any new information is available.

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6 Dashboard

The main dashboard consists of three tabs:

6.1 Main Menu

Main Menu Dashboard Page consists of different sections based on different Openreach products like LLU, WLR3, Ethernet, WLR2, ISDN etc…Each section contains links to analyse different measures.

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6.2 Measure Catalog

A catalogue of all the measures sectionalised by measure groups e.g. LLU and WLR. Each measure is linked to its measure definition as well as its top-level view in the Analysis Area.

6.3 Measure Definition

The measures have definitions that are available to view dynamically within Openreach Analytics. By clicking on any measure name you are taken to the full measure definition including the Numerator, Denominator, Result and the calculations that are used.

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6.4 Measure Search

Facility that provides the ability to search the whole measure database to produce a prioritised list of matching measures. The search can be by: measure name, description text etc. All matching entries are hyperlinked to:The Measure DefinitionThe analysis area entry point

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7 Measure Analysis

You can analyse the measure you require by clicking on the measure link on the main menu or by clicking on the magnifying glass in the measure catalog. You will then be presented with the following screen:

7.1 Links to Dashboard Main Page

Each dashboard page is provided with links to navigate to Main Menu Measure Catalog Measure Search Previous Page Comparison Report

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Links

Filters

Filter Reset Link

Report Title

Pivot View

Chart View

Information Panel

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7.2 Filters

Filtering enables you to slice the data into a customised view, to cut the data into more manageable pieces or to focus on a particular area. For example you may only be interested in ‘provide’ type orders, or a particular group of products. Filtering enables you to include single or multiple selections from the available data.

Below the links (Main Menu) is the filter section containing filters for the report. They allow you to restrict the data to a particular aspect that you are interested in. For example, say we want to look at the information for a particular product say MPF or SMPF or both, then you have to select the product type like MPF, SMPF etc… from the multiselect box or type in the product type in the text box provided and press the GO button. Then the report is filtered with the required data. One can select multiple values by clicking on different choices available.

The information related to the filter selected will be displayed below the report section. There is a reset link available below the filter section which will reset the value of all the filters to the default one.

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7.3 Report Title

Below the filter section is the report section consisting of report title, pivot view, chart view, information panel etc…

Title of the report is the measure that you are analysing, below which is the small description of the measure.

7.4 Hierarchies

The following two standard hierarchies are available in each report.1. Exchange code.2. Standard Time Dimension with drill through from month to week and then to day.

Reverse navigation can be done by using the back link at the bottom of the report and return link to return to the top summary view of the data.

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Typically a calendar is the default hierarchy displayed on the X axis.

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7.5 Charts

Data is also represented in chart format.

All the measures are charted with time as the default x- axis.One can change the x – axis of the graphical view by selecting from the available choices in the Pivot Axis available in the drop down list of the information panel.

If there are multiple measures within the report, standard graph is plotted taking the numerator. But one can change the measure by selecting from the options available in the drop down list on the top of the chart.

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7.6 Information Panel

Information panel consists of features for• Sorting the data• Pivoting the data• Fast Measure Switching• Measure Expression Selection

7.7 Tabular View

One can sort the data set being displayed by going to the tabular view of the report from the drop down in the information PanelSelect the tabular view of the report and expand records being displayed and click on the column name to sort the data ascending or descending.

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7.8 Pivot Data

User can select the axes of the pivot view by going to Pivot Axis in the drop down of the Information Panel.

Pivoting allows you to see different views of the data, determined by the fields available within the pivot option. The default view that you will see is your company name and Openreach Geography down the vertical axis, with the time periods across the horizontal axis. This view can be changed to show, for example, product areas on the vertical axis and Fault Care levels on the horizontal axis.After selecting the options you require, click on GO and the data will be displayed to you based on the criteria you have selected.

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7.9 Fast Measure Switching

The Fast Measure Switching function is used to switch from one measure in a selection to another.

This enables the user to fast switch between different measures of similar kind under the same product group including the application of filters. The application calculates the list of available measures that can be switched to in the Fast Measure switching drop-down of the information panel.

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7.10 Measure Expression Selection

Some measures sets have multiple expressions such as: Result, Numerator, and Denominator. By default all the available expressions are displayed in the pivot view of the data. Some of which may not be required by any particular user. You have the ability to deselect the items that are not required for the final report output. User can deselect any measure expression by selecting none from the drop down list of the Measure Expression Selection feature available in the information panel drop down.

Measure Expression Selections can be saved to custom reports, download and use for further analysis.

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7.11 Print Options

Users can print the results set by taking HTML/PDF format.

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7.12 Download Options

The function provides the ability to output the result set to 1. Excel2. CSV3. HTML Web Page

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7.13 Detail Reports: Viewing Underlying Data

Within the reports Numerator, Denominator and Result expressions are often linked to the data below them and this can be displayed by clicking on the relevant number within the table (if underlined when hovered over). The screen will change to show a list of the individual orders or faults with appropriate columns of information such as Order Numbers, Start Date, Completion date etc. By default the maximum number of rows displayed on the screen is 500 but all the information can be exported into a CSV file by the download option provided at the bottom of the report.

NOTE: Exporting large volumes of data in this manner is NOT recommended for two important reasons:

• This process is very processor intensive on our server and will slow down the service for other users including your colleagues

• It displays poor usage of the rich functionality of the system because by using the Filtering, Pivoting and Drill down facilities, you can probably get to a more focused and specific list.

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7.14 My Default View

This functionality facilitates the user to save their selections of the report and set it as the default view. User can apply appropriate filters, drill down through hierarchy to the required level i.e. customise the result set and can save the selections. Saved selections can be set as the default view for that particular report. Next time when the user logs in to see the report saved selections are retained to filter the report.

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7.15 Comparison Data

Functionality with which user can compare their company performance against overall Openreach summary performance. The user cannot see the underlying data and this functionality is not presently available at launch for WLR3.

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