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KMU, Chris Kappert, ISO 9002 / 14001 Integration
ISO 9002 / 14001Integration at KMU
WHO? WHAT? WHERE? HOW?
Konica Manufacturing USA, Inc.(KMU)
Product: Color Photographic Paper Located in Whitsett, NC (East of Greensboro on I85/40)
KMU, Chris Kappert, ISO 9002 / 14001 Integration
K.M.U. General Statistics
KMU manufactures color photographic paper and photographic emulsions
First Coating: June 13, 1989~ 350 employeesContinuous operation (12 hr shifts)300,000 ft² in manufacturing facilitySubsidiary of Konica Corporation (Japan)
KMU, Chris Kappert, ISO 9002 / 14001 Integration
KMU’s Quality System StatusISO 9002/1987 certified - July 1994
ISO 9002/1994 certified - July 1995
Documentation (prior to EMS implementation)
only items “affecting” quality
Level 1 (Quality Manual) - 1 Level 2 (System) documents - 41 Level 3 (Instruction) documents - 2200 Level 4 (Forms) documents - 1000
KMU, Chris Kappert, ISO 9002 / 14001 Integration
KMU Quality SystemDocumentation Structure
Level 1
Level 2
Level 3(2200 +)
Level 4 (1000 +)
QMS Manual
QMS Systems
QMS Procedures / Forms
Records
KMU, Chris Kappert, ISO 9002 / 14001 Integration
KMU’s Environmental Status
Title V Air Permit (Mostly VOCs)Large Quantity Hazardous Waste GeneratorWastewater discharge to local POTWStormwater Permit Silver Recovery (Wastewater Pretreatment)Involved with TSCA, FIFRA, ATF,
EPCRA (Tier II & TRI).
KMU, Chris Kappert, ISO 9002 / 14001 Integration
KMU’s Q&E Structure(prior to EMS Implementation)
Quality Systems Manager (Chris Kappert) Report to QA Senior Manager (ISO Rep) Supervise Document Control Assistant who
controls flow and distribution of documents
Environmental Engineer (Sean Bir) Report to Engineering Senior Manager Environmental Reporting and Performance
Improvement
KMU, Chris Kappert, ISO 9002 / 14001 Integration
ISO 14001 vs ISO 9001INTEGRATION DECISION
Know the differences / similarities in the standards
Know advantages / disadvantages of the integration options
Know your system & your company
KMU, Chris Kappert, ISO 9002 / 14001 Integration
ISO 14001 vs ISO 9001DIFFERENCES
KMU, Chris Kappert, ISO 9002 / 14001 Integration
ISO 14001 vs ISO 9001DIFFERENCES
EMS vs QMS
TC207 vs TC176
6 elements vs 20 elements (1994 version)
“Established” vs “Documented” Procedures
Possible future integration or alignment
KMU, Chris Kappert, ISO 9002 / 14001 Integration
ISO 14001 vs ISO 9001DIFFERENCES
Environmental Aspects and Impacts (4.3.1)
Legal and Other Requirements (4.3.2)
Environmental Programmes (4.3.4)
Communication (4.4.3)
Emergency Preparedness and Response (4.4.7)
KMU, Chris Kappert, ISO 9002 / 14001 Integration
ISO 14001 vs ISO 9001SIMILARITIES
PolicyTargets & ObjectivesRoles & ResponsibilitiesTrainingSupplier Control / PurchasingDocument Control
KMU, Chris Kappert, ISO 9002 / 14001 Integration
ISO 14001 vs ISO 9001SIMILARITIES
Operational ControlCalibrationCorrective and Preventive ActionRecordsAuditingManagement Review
KMU, Chris Kappert, ISO 9002 / 14001 Integration
ISO 14001 vs ISO 9001INTEGRATION OPTIONS
Separate Systems
Partially Integrated Systems
Fully Integrated Systems
KMU, Chris Kappert, ISO 9002 / 14001 Integration
Separate Systems
QMS Manual
QMS Level 2's(approx. one for each
of the 20 elements)
QMS Level 3's(as needed)
EMS Manual
EMS Level 2's(approx. one for each
of the 6 elements)
EMS Level 3's(as needed)
KMU, Chris Kappert, ISO 9002 / 14001 Integration
Advantages of Separate Systems
Easy to audit (external)
One-to-one documentation generation
Can be handled by independent groups
Thorough coverage of requirements
KMU, Chris Kappert, ISO 9002 / 14001 Integration
Disadvantages of Separate Systems
REDUNDANCY! REDUNDANCY!Results in large system of documentationNo plant-wide alignmentRequires extra staffingInternal audits harder“Re-inventing the wheel”Start over if ISO 14001 / 9001 merge
KMU, Chris Kappert, ISO 9002 / 14001 Integration
Partially Integrated Systems
QMS Manual EMS Manual
Level 2's(approx 1 for each
9001 element+ ? for 14001)
Level 3's(as needed)
KMU, Chris Kappert, ISO 9002 / 14001 Integration
Advantages ofPartially Integrated Systems
Relatively easy audits (external & internal)Builds on existing systemsCan be managed by groups working closely
together or combinedReduced costsConsistencyEmployee buy-in
KMU, Chris Kappert, ISO 9002 / 14001 Integration
Disadvantages ofPartially Integrated Systems
Alignment of ISO 9001 / 14001 elementsISO 9001 systems may not adequately
cover 14001 requirementsUnclear responsibilities between QMS and
EMS management representativesComplex procedures (level 2’s)
KMU, Chris Kappert, ISO 9002 / 14001 Integration
Fully Integrated SystemsManagement
SystemsManual
Level 2's(as needed)
Level 3's(as needed)
KMU, Chris Kappert, ISO 9002 / 14001 Integration
Advantages ofFully Integrated Systems
Easy to audit (internal)Consistent plant-wide philosophy, planning,
and information managementNo redundanciesReduced costsSystem already established if ISO 14001 /
9001 merge
KMU, Chris Kappert, ISO 9002 / 14001 Integration
Disadvantages ofFully Integrated Systems
Complex documents (level 1 and 2’s)Difficult to audit (external)Unclear responsibility between QMS and
EMS management representativesDifficult to implement after 9001 has
already been established
KMU, Chris Kappert, ISO 9002 / 14001 Integration
ISO 14001 vs ISO 9001INTEGRATION DECISION
Know your current system Does it lend itself to integration?
What is the function of the various documents in your current system?
???
Know your company Could we do it like that?
KMU, Chris Kappert, ISO 9002 / 14001 Integration
Which is right for you
?
KMU, Chris Kappert, ISO 9002 / 14001 Integration
KMU’s Implementation ofPartially Integrated System ISO 9002 system established ISO 14001 EMS Manual written
(references made to existing system documentation and unknown new documents)
Existing systems modifiedNo new level 2’s addedMany environmental specific level 3’s
added
KMU, Chris Kappert, ISO 9002 / 14001 Integration
KMU’sPartially Integrated System
QMS Manual EMS Manual
Level 2's(approx 1 for each
9002 element)
Level 3's(as needed)
KMU, Chris Kappert, ISO 9002 / 14001 Integration
KMU’s Implementation & Integration TeamTeam Leaders
Quality Systems Manager Environmental Engineer
Core Team Representatives from each major functional area; 10
experienced people
Employees Involved 100%!!
KMU, Chris Kappert, ISO 9002 / 14001 Integration
ISO 14000 CostsKMU Person-Hours
ITEM / Person Hours QSE EE DENR* KEG OtherExternal Training 16 40 40 0 0Documentation Framework / Integration 160 40 8 0 0Aspect Determination 20 80 20 50 8Work Instructions 24 60 50 80 80Level I Training 16 40 20 0 360Level II Training 0 32 16 30 180Gap Analysis / Internal Audits 16 40 24 0 12Pre-assessment Planning / Performance 40 32 32 0 24Assessment Planning / Performance 60 40 40 0 80
352 404 250 160 744
1910QSE = KMU Quality Systems Engineer
EE = KMU Environmental Engineer
DENR = NC State Consultant provided at no cost to KMU
KEG = 10 member cross-plant team
KMU, Chris Kappert, ISO 9002 / 14001 Integration
KMU’s ISO 14001 Timeline
Spring 1997 Key Personnel Receive ISO 14001 Training. Drafted Environmental Policy
Summer 1997 Decide to Develop Integrated Management
System Incorporating Quality and Environmental Commitments.
KMU, Chris Kappert, ISO 9002 / 14001 Integration
KMU’s ISO 14001 Timeline
Fall 1997 Join NC ISO 14001 Pilot Program Complete Environmental Manual (& Policy) Created the Konica Environmental Group with
members from all KMU departments. Identify Environmental Aspects and Impacts.
KMU, Chris Kappert, ISO 9002 / 14001 Integration
KMU’s ISO 14001 Timeline
Winter 1997/1998 Developed Environmental Targets and
Objectives for 1998. Completed Initial Environmental Training of all
KMU Personnel. Registrar Performed ISO 14001 Preassessment
of KMU’s Management System.
KMU, Chris Kappert, ISO 9002 / 14001 Integration
KMU’s ISO 14001 TimelineApril 1998
Completed Implementation of EMS.
June 15-19, 1998 Passed KMU ISO 14001 and 9002 Certification
Audit.
TOTAL ELAPSED TIME:
14 months (8 months dedicated)
KMU, Chris Kappert, ISO 9002 / 14001 Integration
14001 Registration!!!!!!!
KMU, Chris Kappert, ISO 9002 / 14001 Integration
KMU’s Documentation System(after EMS Implementation)Documentation - items “affecting” quality
or environmental performance Quality Manual - 1 Environmental Manual - 1 Level 2 (System) documents - 41
(none created; 40% modified for EMS) Level 3 (Instruction) documents - 2320
(~120 created + 5% modified for EMS) Level 4 (Forms) documents - 1050
(~5% created new or just added to control system)
KMU, Chris Kappert, ISO 9002 / 14001 Integration
KMU Management SystemDocumentation Structure
EMS & QMS Manuals
Systems Documents
Procedures / Forms
Records
Level 1 Level 1
Level 2
Level 3(2320 +)
Level 4 (1050 +)
KMU, Chris Kappert, ISO 9002 / 14001 Integration
KMU’s Q&E ISO Structure(after EMS Implementation)
Environmental Engineer / Systems Manager (Dorothy Vannoy) Report to Engineering Senior Manager (ISO rep) Responsible for all (ISO) Management Systems Environmental Reporting and Performance
Improvement Document Control Assistant still controls flow of
document revisions and distribution
KMU, Chris Kappert, ISO 9002 / 14001 Integration
Benefits Realized…..… from EMS IMPLEMENTATION
Increased Employee Awareness & Involvement
Better Knowledge Preservation & Transfer
$ Increased Efficiency & Reduced Costs
Improved Environmental Performance
Enhanced Public Image
Enhanced Image with Regulators
KMU, Chris Kappert, ISO 9002 / 14001 Integration
Benefits Realized…..… from EMS (partial) INTEGRATION
Reduced head count
Simplified introduction into daily operations
Minimal increase in documentation
KMU, Chris Kappert, ISO 9002 / 14001 Integration
INTEGRATION REFERENCES
Book: Stepping Up to ISO 14000 - Integrating Environmental Quality with ISO 9000 and TQMSubhash C. Puri, $39.00
www.ppress.com
ASQ Course: Integrating ISO 14001 into QS-9000 Certified Systems - $835June 20-21, 2000, Greensboro, NC
NC DENR - FREE!Your Auditor - $?