KH Online Library of Business & Soft Skill Course Catalogue

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Knowledge Horizon Ltd.

Our Associates

Knowledge Horizon is a global knowledge organisation with

its H.Q. in Dubai (UAE) and other offices in India, Egypt,

Jordan & Oman. We promote excellence in all aspects related

to the acquisition of knowledge and skills. With more than 10

years of classroom training experience, Knowledge Horizon

entered into the e-Learning domain and has developed a wide

portfolio of products, such as:

VisionTo lead global innovation in making

learning simple, easily accessible

and enjoyable.

www.knowledgehorizon.com Page 1 of 11

Online Courses For Library Subscription

SoftSkills

Instructor Led (Classroom) Training Material

Online (Web based) courseware (Off-the-shelf &Customized)

Learning & Training Management System

Training Videos (Drama & Subject Matter Expert Videos)

Rapid Courseware Development tool in Flash

system is designed

to give you that Unique Edge

Knowledge Horizon's training solution is ideal for

those committed to continuously sharpening their

people's skills. Training your people will be easier,

more cost effective and flexible.

In today's dynamic business environment, learning

has become an integral part of an organisation's

competitive mindset. Building a sustainable

competitive advantage starts with enabling trainees

to have continuous access to just-in-time learning

opportunities.

Wide range of e.Coursesfor development of business skills and soft skills

• Knowledge Horizon has developed a

number of soft skills and management

courses.

• The courses cover the behavioural

competency framework of any

organisation that aims to achieve its

overall business objectives.

• Most of our courses are accompanied

with unique training videos produced

especially to make the learning

experience enriching, engaging and

enjoyable.

• Some of our courses are linked to

internationally recognised certificates

(optional).

Key features

OnlineLearning

SCORMConformant

Animations& Graphics

TrainingVideos

Multimedia InteractiveLearning

Job Aids Notes Glossary


Products & Services

The online courses can be accessed through

Training which provides

an interactive community for a rich learning

experience and the ability to track a learner's

progress across all training programmes.

Our Training Management System facilitates

educational institutions or corporate in managing

and controlling their training environment.

Management System

More features LearningManagement System

A number of Learning Aids such as:

Community features for a richer learning experience:

PersonalCalendar Task List

Notes &Reminders

AttendanceRecords

Time Tables Assessment &Evaluation

DiscussionForums

E-mails

AnnouncementsChat Rooms

www.knowledgehorizon.com

Products & Services

Page 3 of 11


Statistics & Quantitative Techniques

Strategy

Human Resource Management

Marketing

Information Systems

Quality

Leadership & TeamManagement

Subject Name of Online Course No. of Slides

5

5

6.2

Total Time (In Hrs.)

5.6

5

Financial Accounting

Financial Management

Managing Finance (TT)

Financial Management (TT)

Cost Accounting

Statistics & QT 1

Statistics & QT 2 5

5

Strategic Management 12.1

Organisational Behaviour & Change Management

Managing Change

Human Resource Planning

11.2

9.9

12.3

Managing the Market

Strategic Marketing

Managing Information 7.7

7.4

12.9

Information Systems Management

Information Monitoring 7.7

10.7

Quality Orientation

Managing Quality

5.9

7.6

Leadership Skill

Managing Teams

High Performance Teams

Performance Maximisation

10.9

10.8

8.5

9.6

Library Subscription Unlimited Access

Online courses

Screens

Learning hours

Year validity

-

-

308

314

-

-

-

449

390

413

445

365

335

534

396

384

510

394

432

439

359

342

We have a range of business skill online courses

which not only enhance your business management

skills but also guide you towards the right goals, and

achievement. You may access these courses from

anywhere, anytime by using the internet and your

user details. Subscribe to our online library and start

enhancing your knowledge and skills now!

Business Skills: Education to strengthen academic knowledge

e.Course Library

Accounts & Finance

Products & Services

39

13263 324

1


Library Subscription Unlimited Access

39 Online courses

13263 Screens

324 Learning hours

1 Year validity

Customer Service

Communicatiion Skills

Presentation Skill

Customer Service

Customer Care

Communication Skill

Communication & Task Management

Interpersonal Business Skills

Text Processing

Presentation Skill

Personal Development Personal Development

Time Management

Negotiation Skills

Planning & Organising

Decision Making

Delegation

Follow up

Negotiation Skills

Planning & Organising

Time Management

Decision Making

Delegation

Follow up

Problem Solving Problem Solving

Adaptability

Office Procedure

7.7

9.3

5.6

10.1

10.8

7.4

6.0

9.5

7.5

8.2

12.1

7.7

5.5

9.5

8.4

7.7

9.5Office Procedure

Adaptability

Soft Skills: Education beyond academic knowledge

Soft skills fulfill an important role in shaping an individual’s

personality. It is of high importance for every student or

working executive to acquire such skills beyond academic or

technical knowledge. We are offering courses on 17 different

essential behavioural & personality traits. Our courses may

help learners to be successful in today’s tough environment,

candidates for jobs or promotion have to bring along a

“competitive edge” that distinguishes them from other

candidates with similar qualifications and comparable

evaluation results.

387

367

360

372

349

366

366

456

333

465

466

393

331

352

403

331

357

Subject Name of Online Course No. of Slides Total Time (In Hrs.)

SoftSkills

e.Course Library

Products & Services


Business Skills

Courses & Lessons

Financial Management

•

• Liquidity Ratios

• Efficiency Ratios

• Solvency and Coverage Ratios

• Company Valuation

Time Value of Money

Understanding Finance and Accounting

• Preparing Financial statements

• Analysing Financial Statements

• Understanding Costing

• Understanding Working Capital Management

• Budgeting and Budgetary Control

•

Managing Finance (T.T)

• Accounting Principle

• Accounting Equation

• Journal

• T-Account & Trial Balance

• Income Statement

• Balance Sheet

• Journal to Balance sheet

• Cash Flow Statement

• Inter-relationship between Financial Statements

• Profitability Ratios

Financial Accounting

•

• Statement of Cost

• Pricing of Inventory

• Labor Costing

• Allocation & Apportionment of Overheads

• Activity Based Costing

• Job Costing

• Service Costing

• Cost Volume Profit Analysis

• Product Pricing Methods

Budgeted Profitability Statement

Accounts & Finance

• The Role of Financial Management and Financial Managers

• Financial Planning

• Working Capital Cash and Inventory Management

• The Cost and Structure of Capital

• Investment Decisions and Investment Appraisals

•

• Investment Appraisal Techniques - Advanced

• Working Capital Management

• Capital Structure

• Cost of Capital

Investment Appraisal Techniques - Basic

Financial Management (T.T)

Statistics & Quantitative Techniques

•

• Measures of Dispersion

• Basic Probability

• Correlation

• Regression Analysis

• Hypothesis Testing (Single Mean)

• Chi-square Goodness of Fit

• Decision Tree

• Index Number (CPI)

• Graphical Solutions to Linear

Programming Problem

Arithmetic Mean

Statistics & Q.T-1

TM

Cost Accounting

• Quantitative Techniques for Managers

• Graphical Representation of Data

• Additional Rule of Probability

• Multiplication Rule of Probability

• Binomial Probability Distribution

• Normal Distribution

• Chi-Square Test of Independence

• Hypothesis Testing - Two Sample Test

• Analysis of Variance - One Way Classification

• Index Numbers - Splicing, Chain Index

Statistics & Q.T-2 (*Upcoming)


Managing the Market

•Marketing

• Types of Markets, Market Segmentation and Target Marketing

• Products and Pricing in Marketing

• Place and Promotion in Marketing

• Marketing Plans

The Nature and Scope of •

• Marketing Research and Information

• The Organisational Environment

• The Internal Environment and SWOT Analysis

• Identifying Customers and Market Segmentation

• Product and Brand Management

• Price and Place in the Marketing Mix

Understanding Marketing •Marketing Mix

• Strategic Planning Process

• Setting Marketing Objectives and Making Strategic Choices

• Generic Strategies

• Competition Based Strategies

• Factors Influencing Strategic Choices

• Applying Marketing Strategy

Communication in the

Managing Information

•Information

• Communication in Organisation

• Managing Information

• Using Information

• Business Decision Making

• Meetings and Presentations

• Analysing Information Systems

• Developing Information Systems

Identifying Data and

•Analysing Stakeholders

• Analysing Organisations to Achieve Effectiveness and Competitive Advantage

• Assessing the Environment and the Organisation

• Individual and Group Behaviour

• Understanding Values and Organisational Learning

• Organisational Mission and Vision

• Factors in Designing Organisational Structures

• Culture as a Source of Competitive Advantage

• Impact of Change in Organisations

• Approaches to Change Management

• Preparing the Plan

Introducing Organisations and

Organisational Behaviour & Change Management

Marketing

Strategic Marketing

•

• Today's Business Environment and the Role of Information and Information Systems

• Information Need Analysis and Understanding Systems

• Assessing Information Requirement

• Evaluating Information Management

• Understanding Information Systems

• Types of Information Systems

• Identifying and Implementing Changes in ISM

Understanding Information •resource

• Processing Information

• Ways of Communicating information

• Data, information & knowledge

• Communicating Information

• Managing Records

• Developing knowledge sharing culture

• Conducting Effective Meetings

• IT Policy & procedure

Information as a business

Information Systems Management

Information SystemInformation Monitoring


•and Human Resource Planning

• Organisations and their Environment

• HR, Strategic Planning and Staffing

• Demand Forecasting and HR Availability Forecasting

• Human Resource Budgeting, Auditing and Planning

• Jobs, Job Design, Organisational Effectiveness and Motivation

• Preparing for Recruitment

• Evaluating Current Activity


Human Resource Planning

Business Skills

Courses & Lessons

•

• Change in Organisational

Environments Today

• Understanding organisations

• Describing Organisational Change: Needs, Types and Implications

• Understanding the change management process

• External and internal forces of change

• SWOT Analysis

• Proposing and Prioritising Changes

• Preparing and Presenting a Change Plan

Thinking About Change

Managing Change


Strategic Management

• Strategy and Approaches to Strategic Management

• Describing Organisations

• Setting Strategic Objectives

• Analysing the Macro Environment

• Analysing the Industry and the Competitive Environment

• Markets Segments and Competitor Analysis

• Assessing competitive resources and capabilities

• Developing Strategic Options

• Comparing Alternatives

• Recommending and Justifying Options

• Change Management and Implementation

Leadership Skill

•

• Styles and levels of Leadership

• Building a Team

• Leading a Team: Vision, Mission and Goals

• Leading a Team: Decision-Making

• Leading a Team: Motivating a Team

• Managing a Team: Delegation

• Managing a Team: Team Effectiveness and Appraisals

The Term Leadership •

• Developing Leadership Skills: Personal Development

• Developing Leadership Skills: Developing Communication Skills

• Developing Leadership Skills: Anticipating, Initiating and Adapting to Change

• Developing Leadership Skills: Application of NLP in Organisations

Managing a Team: Conflict Resolution

Managing Teams

• Understanding Groups

• Understanding Teams and Team Effectiveness

• How Teams Develop

• Understanding Leadership

• Preparing to form a team

• Rewards and Evaluation Criteria

• Total Quality Management for Team Effectiveness

• Decision making and Dealing with Changes

• Evaluating and Improving Team Performance

•Team

• The Three Rs

• Building a High Performance Team

• Cohesiveness and Power

• The Communication Process

• The Problem-Solving Process

• Discipline and Team Conflict

• Motivating a High Performance Team

• High Performance Team Meetings

• Evaluating a High Performance Team

Becoming a High Performance •Management?

• Performance Management Process Vision, Mission and Values

• Organisational culture and Learning Organisations

• Planning and Goals

• Key Performance Indicators

• Setting and Communicating

• Standards of Performance

• Monitoring and Delegating

• Motivation and Job Enrichment

• The Appraisal Process

What is Performance

Leadership

Quality Orientation

•

• What is QC?

• Quality in an Organisation

• Quality Process

• The Role of a Customer

• Continuous Improvement

What is Quality?

Performance Maximisation

Team Management

High Performance Teams

Strategy

QualityManaging Quality

•

• Getting Started with Quality Management

• Understanding Quality Management

• Total Quality Management

• Quality Management Standards

• Quality Evaluation Techniques

Understanding Quality

Business Skills

Courses & Lessons


Communication Skill

• Introduction to Communication

• Analysing Communication Skills

• Analysing Listening Skills

• Analysing Speaking Skills

• Analysing Writing skills

• Analysing Conversation Skills

• Communication and Culture

Interpersonal Business skills Text Processing

• Communication Techniques

• Understanding and Using Assertive Behaviour

• Effective Meetings

• Communicating Effectively

• Effective Business Communication

• Introduction to Text Processing

• Typing from Manuscripts and Dictations

• Proofreading and Checking

• Business Letters

• Envelopes Memorandums and Reports

• Notice Agenda and Minutes of Meeting

• Typing Speed and Presentation

• Organising Workplace and Information Security

•

• Presentation Styles

• Covering the Basics

• Researching and Structuring Content

• Using Visual Aids

• Practice for Perfection

• Body Language, Grooming and Voice

• Before the Presentation

• During the Presentation

• Handling Audience Questions

Presentations: A Need Analysis •

• Analysing Self

• Self-esteem and Personal Development

• Impact of Vision and Mission on PersonalBehaviour

• Setting Goals

• Fundamentals of Learning

• Dealing With Anger

• Dealing with Change

• Dealing with External Factors

• The Significance of Positive Thinking

• Developing a Proactive Behaviour

Exploring Personal Development

• Understanding Task Management

• Managing Time

• Motivation and Group Dynamics

• Monitoring and Reporting Team Performance

• Understanding Organisational Communications

• The Importance of Written Communication

• Effective Listening and Speaking Skills

Customer Service

• What is Customer Service?

• The Significance of Customer Service for an Organisation

• The Basics of Communication

• Barriers to Communication

• Modes of Communicating with Customers

• Identifying Customer Needs

• Satisfying Customer Needs

• Handling Customer Complaints

Customer Care

• Understanding Customers and Customer Care

• Customer Care Standards and Skills

• Understanding Behaviour and Motivation

• Communication for Effective Customer Service

• Solving Customers' Problems

• Measuring Customer Care

Customer ServiceCustomer Care

Communication Skill

Communication & Task Management

Presentation Skill Personal Development

Soft Skills

Courses & Lessons


•

• Applying Management

• Steps and Features of Planning

• The Planning Process

• Organisational Structures and Designs

• The Organising Process

• Basics of the Control Process

• Control Types and Control Mechanisms

• Organisational Design

• Planning and Organising Tools

• Dealing with Pitfalls

Evolution and Management Functions

•

• Introduction to Problem Solving

• Identifying the Scope of a Problem

• Contextualising a Problem

• Goals and Ideas

• Problem's Entry Point, Rival Hypothesis and Role Playing

• Modelling, Criticism, Suggestion and Searching

• Tools for Coming up with Solutions

• Tools for Generating a Solution

Problems and Solutions •

• Stress Management

• Time Management Methodology

• Goal-Setting

• Time Logs

• Time Management and Meetings

• Planning

• Organising

• Analysing Time Logs

• Prioritising and Scheduling

• Time Management and Meetings

Importance of Time management

Planning & Organising Follow Up

•

• The Project Management Process

• Follow Up in Controlling and Monitoring

• Important Roles in the Follow Up Process

• Important Activities in the Follow Up Process

• Important Deliverables in the Follow Up Process

• Relationship between Customers and Follow Up

• Importance of inter-departmental and intra-departmental Follow Up



Basics of Follow Up

Office Procedure Negotiation Skills•

• Office Layout and Office Systems

• Managing Mail Records and Inventory

• Book-keeping and Scheduling

• Planning Meetings, Visits and Appointments • Managing Information and Documents

• Security Systems and Information Security

• Health and Safety and Safe Working Practices

Administration in an Organisation •

• Concessions and Negotiation Approaches

• Stages of Negotiation

• Attitudes, Styles and Team Negotiations

• Elements of Body Language

• Two-way Communication Cycle

• Questioning and Listening Skills

• Power in Negotiations

• Ploys and Tactics

Fundamentals of Negotiation

Time ManagementProblem Solving

Decision Making

•

• The steps in the Decision-Making process

• Decision Making Style: Group vs. Individual

• Decision-Making Techniques

• Managing Risks in Decision-Making

The Basics of Decision-Making •

• Benefits of Delegation

• Drawbacks of Delegation

• Process of Delegation

• Delegating Effectively

• Barriers to Effective Delegation

• Monitoring and Evaluation

• Employee and Delegation

What is Delegation?

Delegation

•

• Being Adept at Adapting

• Components and Stages

• Sources and Impact of Organisational Change

• Meeting the demands of a transforming organisation

• Adapting to Different Work Environments

• Adaptability and New Culture

The Term Adaptability

Adaptability

Soft Skills

Courses & Lessons

About Knowledge Horizon

Pvt. Ltd. IndiaE-Learning

Contact us:

JordanTel: +962 6 551 8818Fax: +962 6 554 1920E-mail: [email protected]

Dubai (Headquarter)Tel.: + 971 4 438 0424Fax: + 971 4 438 0425E-mail: [email protected]

EgyptTel: +202 2 450 1228Fax: +202 2 450 1229E-mail: [email protected]

OmanTel.: + 968 24494014Fax: + 968 24494017E-mail: [email protected]

ISO 9001 REGISTERED

DNV Certification B. V., The Netherlands

MGMT. SYS.R v A C024

IndiaTelefax: +91 20 32403306 / 07E-mail: [email protected]

Knowledge Horizon E-Learning Pvt. Ltd.[An ISO 9001:2008 Company]

Varsha Park, Baner Road, Pune – 411 045.

Telefax : +91 20 32403306 / 07


Knowledge Horizon E-Learning Pvt. Ltd. (KHEPL)

is an e-Learning company, incorporated in June

2006 under Companies Act of India at Pune. Being

an ISO 9001:2008 certified company from the

world’s leading ISO certifying body Det Norske

Veritas (DNV), we have developed unique

capabilities in producing highly effective Instructor

Led & Web Based Training (ILT & WBT) materials

for learners and trainers. We are an esteemed

member of Marattha Chamber of Commerce &

Agriculture (MCCIA).

Member of