Katherine Walker48 Netherhouse Moor, Church Crookham, Fleet, Hants GU51 5TYwalker_katherine@rocketmail.comMobile – 07802 880666

Personal Profile

A dynamic, versatile, highly-motivated individual with fourteen years’ international experience in IT infrastructure and management. Focused and effective under pressure. Accustomed to being accountable for IT infrastructure all over the world. Excellent communication and stakeholder management skills.

Career History

OMV (UK) Limited – Application Support Specialist Sept 2014 to presentAustrian Oil Company

Moved to Exploration department when IT Manager role was centralized as per new company-wide business strategy.

Liaise with new IT manager, global infrastructure teams and CIO office to ensure IT environment is fit for purpose.

Manage relationship with major vendors including Schlumberger and IHS

OMV (UK) Limited – Country Service Manager – IT 2008 to Aug 2014Austrian Oil Company

Managed all aspects of IT infrastructure and operations in three offices (two in London and one in Singapore.) Directly supported office infrastructure – servers (including virtual servers), Cisco networking, storage, telephony. Managed and mentored team of three engineers in the UK and one in Singapore.

IT infrastructure project manager for office move for 170 users. Based onsite in new office to manage construction of new Comms Room, cabling, delivery of comms lines and transport/installation of infrastructure. Office move project delivered on-time and within budget with no major downtime for users.

Used replication technology and virtualisation to design, plan and implement a Disaster Recovery (virtual DR) solution for the London office. First office in multinational company to have flexible, low cost business continuity. Drafted extensive solution handover documents for head office IT team.

Part of global IT team ensuring adherence to global standards and processes (including Incident and Change Management) Developed/managed relationships with internal and external stakeholders at every level from branch office IT staff to the group CIO.

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Process co-ordinator for ITIL Knowledge Management process.

Prepared and drafted OMV UK Business Continuity Management System using BSi 25999 guidelines.

Technical lead for all UK IT projects which included networking upgrades, server virtualisation(P2V – VMware), Windows 7 OS rollout in London and Singapore and VoIP rollout – all completed on time and to budget with minimal user disruption.

Created and controlled annual IT budget in excess of £3 million.

Barclays Capital – DATACENTRE SHIFT MANAGER – 2008Investment Bank

Shift manager responsible for three UK datacentres. Managed datacentre support staff in three locations in London, planned and supervised installation of new kit, trained new staff and ensured all activities complied with the bank’s stringent controls.

Worked closely with Crisis Management Team during datacentre power outage ensuring that all services were resumed within twelve hours and bank suffered no loss of revenue.

Burlington Resources – 2ND/3RD LINE IT SUPPORT ENGINEER 2003-2007Independent US Oil Company

Supported all aspects of Canary Wharf office IT system (software, hardware, printers, Blackberries, telephony, servers, routers, patching, backups, AD) and was technical lead for all projects in UK, Algeria and Egypt.

Supported Algiers office and provided ad-hoc onsite support for the production site and operations base (in MLN and Hassi Messaoud respectively.) Derived extremely beneficial experience of being sole IT engineer in isolated, environmentally hostile environment.

Planned and implemented XP rollout to 4 Algerian sites. Delivered project on time with 50% of expected resources.

Led XP project in London and Barrow which involved building images, performing scheduling and supervising rollout. Project was delivered on time with minimal disruption to 100+ user base. Achieved business continuity of London site in 48 hours after severe flooding disrupted all data and communications. Eliminated need for use of costly disaster recovery facilities.

UBS – 1ST/2ND LINE SUPPORT ENGINEER 2001-2003Investment Bank

Performed consistently above team average and received more positive customer feedback than any other member of the IT department

Selected to become member of Best Practices team to provide framework for training other teams across the bank. Presented findings of team to department heads gaining experience in communicating complex IT issues to non-technical staff.

Involved in investigating and solving recurrent bank-wide problems as part of Root Causes Discovery Team. Findings of team communicated to other IT support functions across bank and reduced user downtime and loss of bank revenue.

IT Qualifications

MCSE in Server 2003VMware Certified Professional in vSphere 4 and 5CCNA (currently studying for CCNP Switch exam, passed Route exam last year)ITIL FoundationPRINCE2 Registered Practitioner

Education

MA (Hons) Degree in History

Technical Skills

Operating Systems - Windows 8, Windows 7, Vista, XP, 2000Windows Server 2012, 2008, 2003VMware vSphere ESX 5.5 , ESX 5.1, ESX 4/ESXi 4.1

Telephone Systems - Siemens HiPath 3000, Cisco VoIP Storage - HP EVA 6000 Storageworks, EMC Clariion CX4-240

Hardware - Lenovo, Fujitsu Siemens, Dell, HP, Toshiba, IBM

Packages - MS Office 2010 and other standard software, Remedy, Symantec Backup Exec, Falconstor NSS, Veeam

PetroApps - Petrel, OFM, Kingdom

Interests

Travel (especially Asia), playing guitar, writing, history (especially south-east Asian, African and Middle Eastern), music and film

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