K. KALYAN KUMARPh: +91 97 105 30965(M) / 96 77 2929 65 (R) Email: kkalyankumar@hotmail.com

BUSINESS PROCESS TRANSITION & OPERATIONS MANAGEMENT PROFESSIONAL

Proactive decision maker, targeting challenging assignments, at senior managerial level with an organization of repute

Dynamic & multi-skilled professional contributing over 19+ years in organizational and cross-cultural leadership and executive in FAO operations and transition management, client relationship management, organizational governance (‘Audit and Risk’), compliance and project development, AP & AR process excellence & Six Sigma operations & service delivery, FAO process migration. Currently spearheading functions as Senior Manager at Wipro BPS, Chennai.

Possessing valuable insights, keen analysis and team approach to implement best practices, adept at working in high pressure environments with strict deadlines and multiple deliverables in verticals like P2P, O2C & R2R.

An international business executive with sizable experience across, senior and middle management positions in business and government.

Perfect team manager having ability to lead cross-functional project teams and integrate their efforts to maximize operational efficiency. Proficient in striking perfect coordination with all involved agencies ensuring bottleneck-free work execution.

Rich experience in creating, developing & executing innovative business development plans & strategies together with designing, consolidating & improving organizational processes well within time, budget and quality parameters. Involved in the Accounts Payable, Accounts Receivables, General Ledger, and manage FAO Transitions.

Skilled in managing the human, financial and material resources in meeting predetermined deadlines, to plan and manage work programmes and to lead, motivate and provide effective guidance to a team of professional and support staff.

Excellent communication and interpersonal skills, multitasking with an ability to interact with a wide range of people. Exceptional execution skills for complex tasks. Hands on experience on project management.

OPERATIONAL EXPERTISE IN: Business Orientation Strategy & Vision Planning Process re-engineering Quality Compliance Key Account Management MIS Project Planning & Pre-sales Project Management Business Planning & Expansion Crisis Management Change Management Transitions Operations in Accounts Payable Accounts Receivables Payroll Tax Audits, Compliance Audit Maintenance Of Books Consolidation of Accounts Finance, Costing & Budgeting ROI Accountability People Management Training & Development ISMS Six Sigma Operations & FAO Service Delivery.

Executive Highlights_______________________________________________________________________________________

Senior Manager, COE-FAO-CBS, Wipro Ltd Since Aug14 ….. Operations & Process excellence – 4 accounts in Chennai centre Manage Gross Margin improvement projects Lead MBR & QBR discussions Manage the customer relationship for these accounts Managed transitions & process migration AP & AR Leading the customer support for all new accounts Participate in designing solutions for FAO process migration Deliver process improvements resulting in cost saving for top engagements Study, develop and structure the transition approach Transform processes across towers & industry sectors Undertake audits for compliance and account specific SLAs Conduct independent projects on F&A processes Analyse C-SAT survey & plan way forward

Career History__________________________________________________________________________________________

HEAD OF OPERATIONS – IQ BACKOFFICE, Chennai. Aug 2013 – Aug 2014

Key result areas in - Client Value Approve & administer contracts with customer Meet the SLAs in terms of TAT & Quality Quality Management Handle major US processes like R2R, GL Accounting, AP, AR & Payroll Business Excellence & Business Analytics Project Manage transitions & changes Streamlined Business rules & documentation for customers from hospitality sector Process design, shadowing, documentation, training & transition for customers from hospitality sector

Employee Value Training & Development Leading a team of 585 people towards the organisational goal Directing 8 line managers & 26 Process Leads Increase ESAT Moto – People, Passion & Performance.

Shareholder Value Increase efficiency by implementing Lean methodology Improve Productivity by Quality techniques Manage a budget of USD 0.9 Mn ; operate contribution margin at 86% Cost control measures implemented Created Cross trained Groups Strengthened MIS by automation People Management

GENERAL MANAGER – OPERATIONS, IRIS KPO RESOURCING I PVT LTD Apr 2009 – July 2013

Key Responsibilities Spearheaded functions with a team of 180+, handling various accounting process areas. Directly managing 8 Line Manager

and 12 supervisors handling day to day operation in various projects- Accounts Payable, Bookkeeping, Payroll, Trucost, iXBRL.

Ensuring smooth interface with Business Development Managers in UK for revenue generation. Involved in capacity planning for various projects, ensuring 100% quality assurance while delivering jobs.

Driving and owning NPS & Customer Satisfaction Coordinating with various overseas clients, developing project schedules and handling the estimating project costs. Measuring project progress, handling 2 Projects re-engineering and IT Apps enhancements. Evaluate and administer customer contracts Optimise revenue & manage P&L. Responsible for Audit & Year end accounts close. Established credibility by an accomplished growth of 300% in a project revenue within a span of 4 years. Instrumental in materializing the potential opportunity in special projects like Accounts Payable, iXBRL, Payroll &

Environmental Accounting to successful business operation. Successfully managed projects like data conversion, company taxation, company secretarial and other operations along

with core operational strength-General ledger accounting & Bookkeeping. Attained ISO 27001-2005 certification for the company. Recognized for efficiently spearheading operations for the management of the projects team and delivering projects in

the Client-server, E-Services, Embedded Systems area for Clients in UK. Independently developed a customer web-portal by working closely with IT Apps team. Restructured the training department for an aggregate skills enhancement. Diligently handled Corporate Governance.

Operations Manager - South India Nov 2006 – Mar 2009

Australian Trade Commission, Australian Consulate, Chennai: Operating out of Chennai, managing operations of 3 Austrade offices in South India located at Chennai, Hyderabad and Bangalore. The Australian Trade Commission is the Australian Government’s trade and investment development agency operating as a statutory agency within the Foreign Affairs and Trade portfolio. The Australian Trade Commission operates through a global network of offices with representatives overseas in over 110 locations in more than 60 countries.

Key Responsibilities: Entrusted with handling a budget of A$. 1.1 Mn for South India. Also act as a Financial Advisor to the Consul-General of

Australia. Involved with the preparation of Annual Budgets with a monthly and quarterly review. Ensured maintenance of books of accounts & finalization of accounts as per Australian Government guidelines. Financial

Reporting, Accounts Payable & Accounts receivables, Prepared Cash Budgets, Cash flow statements for internal reporting and for Banker’s requirement.

Involved in the consolidation of accounts and preparation of Variance analysis. Monitored Foreign Currency Payments, Supplier Invoices, Reconciliation of Vendors and Sub contractors on monthly basis and balance confirmations. Prepared & implemented Finance Policies, Internal Control Procedures in place.

Ensured the proper coverage of Insurance for the Assets, Office and manpower. Vendor Negotiation, Finalization and development of MIS. Client Billing & collection, elaborate and keep updated the Cost Control Procedures.

Handled the Audits – Statutory Audits, Tax Audits, Compliance Audit, processed Bank Guarantees and received star-rated award from KPMG audit.

Accountable for performing related HR activities of South Indian offices. Managing the recruitment requirements of South India which includes publicizing the vacancy, processing applications, candidate short listing, conducting preliminary interviews.

Effectively carrying out the procedures outlined in the guidelines for the new recruit which includes obtaining police check, credentials verification, email creation, providing access to internal resources, IT HW & communication systems allotment.

Payroll administration for Direct Employees, Contract Employees & worker wages. Managing staff leave accountContributed as a single point of HR contact for all staff based in South Indian offices. Advises on clarifications from staff

related to corporate HR policies and guidelines. Ensured OHS is in practice. Corporate reporting.

Larsen & Toubro Limited – the Indian Engineering major Jan 1997 - Nov 2006

L&T ECC Head Quarters, International Operations Handled 6 subsidiary companies books of accounts. Complete finalization of accounts, attended external audit & Tax computation.

L&T Tala Hydroelectric Project, Bhutan, Liaison Officer Dealt with Import-Export, Immigration, Transportations, Sales Tax and Customs & Excise Duty.

L&T Nepal for Chilime Hydroelectric Project, Accounts & Administration Officer Handled project costing, variance analysis, planning & budget, forecastL&T, Madras Cements Limited, Jaggaiahpet project, Accounts & Administration in-charge

Accounts & Finance works, attended Administrative activities like Industrial relations, Liaisoning, staff & labour welfare. Project Accounting, working capital management.

L&T, Tata Lucent Project, Hyderabad, Accounts In-charge, Dealt with project accounting, costing, budget & internal audit.L&T, DHDS project at HPCL Vishakhapatnam - Materials Department.

Handled purchase, dispatches & inventory control. L&T, Rain Calcining Limited, Vishakhapatnam project - Accounts Looked after Cash & Bank payments, reconciliations & costing.

EDUCATIONAL CREDENTIALS

MA - Applied Linguistics, University of HyderabadPG Diploma in Business Management, Alagappa University, TamilnaduDiploma in Financial Management, NILEM, ChennaiIndian Institute of Management, Calcutta – SMPMBA Fin from Mahatma Gandhi University

Certifications: ♦ Six Sigma Black Belt from LSSSA ♦ Executive Development Program from Dale Carnegie Finishing School, Bangalore ♦ Certified Internal Auditor for ISMS, ISO/IEC:27001/2005.

PERSONAL DETAILS: Date of Birth: 24th Sep 1973 ♦ Passport Details: J2471983 (Canada, Singapore, US (10yrs), Schengen, Australia and UK VISA stamped) ♦ Reference: Available on request