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PRO SECURITY ENGINEERING PTY LTD A.B.N. 65 667 554 937
Unit 2 Building B 64 Talavera Road Macquarie Park NSW 2113
Phone: 1300 263 122 Fax (02) 4574 3727 Email: [email protected]
SERVICE & MAINTENANCE SOLUTIONS
Overview PSE Provides a number of solutions with respect to total asset maintenance (TAM).
Breakdown Maintenance.
Preventative Maintenance.
Comprehensive Maintenance.
Site Condition Auditing.
Client Specific Service Level Agreements (SLA’s).
Helpdesk. Breakdown Maintenance During maintenance service calls, the technician providing service will perform the Exact quality checklist that includes inspection of the all security interrelated related systems. Preventative Maintenance Parts and Labour coverage includes inspection, troubleshooting, adjustment, and replacement and/or repair of parts covered under the terms of the service agreement. Comprehensive Maintenance We understand every client it different that is why our comprehensive plans are flexible and are customised accordingly. Key elements include:
Priority service, Detection of system faults that in daily use go unnoticed
Cost‐effective management of security system
Written reports on system status, with review to ensure system compliance with changing legislation
24‐hour phone access to our accredited service team
Peace of mind, knowing your security system is fully operational Site Condition Auditing The review includes a condition based information priority, noting property services security awareness requirements, reference data elements – Australia Standard, Regulations and Acts and benchmarking. With respect to Video Surveillance System, PSE also provided updated CCTV Code of practice to include reference criteria ‐ AS/NZS 4806.1:2006 etc. and reviews of testing criteria and recoverable items on the current CCTV system and to address current maintenance obligations.
PSE deliverables included but not limited to: Some of the risk assessments involved are based quantitative measures that are absolute, whilst others are based relative judgements. PSE service and maintenance coverage hours: Service plans can be customized to meet your specific needs. For example, Saturday and Sunday hours are available. Standard optional hours of coverage include: 8AM to 8PM, Monday–Friday 8AM to 5PM, Monday–Friday 24‐hours, Monday–Sunday Our service rates are based on free and clear access to the equipment. Heights exceeding 1.8 metres requiring special equipment will result in additional costs. We provide an average response time guarantee –our average response time for surveillance equipment is 8 hours. The definition of response time is the number of hours that elapses between the time the customer contacts PSE and requests service (Contact Time) and the time that the PSE technician arrives on site, based on the customer's service maintenance plan coverage hours. PSE will respond on‐site “outside” of a customer's contractual coverage hours on a time & material basis. Key elements to total asset maintenance require items to be work‐shopped. Our maintenance risk workshop includes topics such as:
Asset Register (including what is and what has or has not been maintained to date and moving forward);
Asset Lifecycle Register (end of life details, refresh cycles, failure rates, who has maintained, etc.);
Environmental Conditions and matrix;
Service Levels structure against categories of asset;
Penalty Agreements (can fluctuate the price dramatically);
Customer OH&S requirements (relevance to numbers of personnel required on site to perform maintenance, etc.);
Maintenance Levels;
Types (remote/physical) and Frequency required;
Camera Maintenance Access, Times, etc.;
Operating Hours / Response Times to failure / resolution, etc.
CLIENT NSW CORRECTIVE SERVICES
LOCATION NSW
COMPLETION 2016
