Public Library Service Delivery Review · 2017. 7. 19. · Presentation Outline . city.kawarthalakes.on.ca Slide 3 ... 2013 2014 2015 Carden Branch – Circulation – 2013-2015

city.kawarthalakes.on.ca

Slide 1 Core Service Review

Public Library Service

Delivery Review

Information Session

Carden Community Hall

11 February 2016


Slide 2

• Welcome, Introductions & Opening Remarks

• Our Library System

• Library Governance

• Why a Review?

• Library Strategic Plan (2008-2018)

• Comparison with Other Public Libraries

• Branch Performance Indicators

• Other Criteria & Considerations

• Library Board Action Plan / Burnt River Decision

• Questions & Answers

Presentation Outline


Slide 3

17 Branch Locations


Slide 4

Library Governance

• Under the Ontario Public Libraries Act, libraries

operate “under the management and control of a

board.”

• Board members are appointed by City Council

for a four-year term.

•The Board itself is an independent, incorporated

entity.

• Day-to-day operation and management of our

libraries is the responsibility of the CEO / Chief

Librarian, who reports to the Board.


Slide 5

Role of Council and City Depts.

• Our libraries are in City-owned buildings

and the City looks after maintaining the

buildings.

• Each year we submit a budget for Council

approval. Most of our funding is from this

source.

• Courier system used to move library

materials from branch to branch is

operated by the City.


Slide 6

Why a Review?

• Under the Public Libraries Act, the Board’s duty

is to provide “a comprehensive and efficient

public library service” that meets the needs of

the residents of the City of Kawartha Lakes.

•With a new City Council carrying out its own

Core Services Review, a new Library Board, and

the need to update our 2008 Strategic Plan, this

was the right time to carry out a review.


Slide 7

Goal in Carrying Out Review

• Provide the best possible library service

given our financial realities.

• Promoting better efficiencies and cost

savings in library operations.

• Consolidating and redistributing staffing

resources to improve access and

programming.


Slide 8

Our Review Process

Library Services Review

Process


Slide 9

The Review Process

Before making any decisions we

assembled as much information as

possible:

• Strategic Plan and work of previous

boards.

• Comparisons with comparable libraries

• Data about all our branches.

• Considered a range of other factors.


Slide 10

Library Strategic Plan (2008-2018)

● Prepared by Library Consultants A.F. Church &

Associates.

● Careful analysis of individual branches and the

library system as a whole.

● Comparison with other public libraries and with

provincial standards.

● Included a community needs assessment.

● Provided recommendations on governance,

staffing, collections, programs and services,

technology, marketing, and facilities.


Slide 11


3 Service Delivery Models Options

• 9 Branch District Library Model System

• 12 Branch District Library Model System

• Status Quo (18 Branch System)


Slide 12


9 Branch District Library Model System

Retain: Lindsay, Bobcaygeon, Fenelon Falls,

Woodville, Coboconk, Kinmount, Kirkfield,

Bethany, and Omemee.

Close: Downeyville, Cambray, Carden, Burnt

River, Dunsford, Little Britain, Norland,

Oakwood and Dalton.


Slide 13


12 Branch District Library Model System

Retain: Lindsay, Bobcaygeon, Fenelon Falls,

Woodville, Coboconk, Kinmount, Kirkfield,

Bethany, Omemee, Little Britain, Dunsford and

Dalton.

Close: Downeyville, Cambray, Carden, Burnt

River, Norland, and Oakwood.


Slide 14


3 Service Delivery Models Options

• Status Quo

–Keep all branches with the expectation of

Downeyville.


Slide 15

Service Delivery Model Selected

Status Quo Option

• continue to weigh shortcomings of status

quo.

• continue to collect data and document

changes.


Slide 16

Comparisons With Other

Ontario Public Libraries

Serving Similar Sized

Populations

(50,000 – 100,000)

Library Services Review Process


Slide 17

Comparison With Other Similar Sized

Public Libraries


Slide 18


Public Libraries


Slide 19


Public Libraries


Slide 20


Public Libraries


Slide 21

Library Services Review Process

Branch Performance

Indicators


Slide 22

Indicators Considered

• Check-outs Per Hour Open by Branch

• Visits Per Hour Open by Branch • Current Active Patrons

Membership by Branch

• Visit Trends by Branch 2009-2014

• Cost per Check-outs by Branch


Slide 23

Branch Performance Indicators


Slide 24



Slide 25



Slide 26



Slide 27

Other Criteria Considered

• Geographic Location / Catchment Area

• Urbanization Density

• Proximity to Other Branches

• Expected Population Growth

• Shared Facility (Service Centre, Arena, Hall).

• Building Condition, Accessibility & Size.

• Building and Site Expansion Opportunities


Slide 28

Library Board’s Action Plan

Consolidate Branches (Short Term)

Expand Library Services

(Short / Medium Term)

Build Library Infrastructure (Long Term)


Slide 29

Library Board’s Action Plan

• Expand

–Bobcaygeon

• Close

–Burnt River

–Cambray

• Relocate

–Omemee

• Merge

–Carden with

Dalton

–Oakwood and

Little Britain

The following branches were

identified under the review process:


Slide 30

Carden Branch

Branch Usage Statistics

• 85 active patrons

• Low and decreasing check-outs.

• Highest cost per transaction of all the

branches ($12.90 per check-out).

• Low and decreasing patron visits.


Slide 31

Carden Branch

0

200

400

600

800

1000

1200

1400

2013 2014 2015

Carden Patron Visits - 2013-2015


Slide 32

Carden Branch

Collection Usage (2015)

• 2,625 items were borrowed from the

branch in 2015.

• Dramatic decline in 2015 from previous

years.

• Monthly circulation trends don’t reflect

high summer resident usage.


Slide 33

Carden Branch

2300

2400

2500

2600

2700

2800

2900

3000

3100

3200

2013 2014 2015

Carden Branch – Circulation – 2013-2015


Slide 34

Carden Branch

0

50

100

150

200

250

300

350

400

Jan Feb Mar Apr May June July Aug Sept Oct Nov Dec

Carden Branch Circulation by Month - 2015


Slide 35

Carden Branch

Close proximity to 2

other branches


Slide 36

Branches Close to Carden

Dalton Branch

14.2 km (13 minutes travel time by car)


Slide 37

Branches Close to Carden

Kirkfield Branch & Service Centre

19.1 km (16 minutes travel time by car)


Slide 38

Benefits of Action Plan Changes

• Extended Branch Hours

• Enhanced and increased programs and

services.

• Increased outreach and promotion.

• Cost savings due to better efficiencies.


Slide 39

Carden Branch

Plan

Target Date for Branch Closure:

Tuesday September 6th 2016*


Slide 40

Carden & Dalton Branches

*Caveat!

At this point in time we are unaware of

what decisions the City may make in

regards to the Dalton and Carden

facilities. These decisions may impact

the Board’s decision to merge Carden

with the Dalton Branch location.


Slide 41


Why Dalton and not Carden?

• Dalton has a larger and better space.

• Dalton is a busier branch with

increasing circulation.

• Dalton has a higher number of visits.

• Dalton is less expensive to operate.

• Dalton has less problems with moisture

issues.


Slide 42

Carden Branch

Plan

Once the branch is decommissioned:

• Move staff and hours to Dalton and

Kirkfield branch locations.

• Conduct more outreach programs.


Slide 43

Carden Branch

Possible Outreach Program Examples:

• Book Clubs or Book Talks

• Tech Help sessions

• Book-a-Librarian

• Summer Reading Programs for

Kids.

• HomeBound Service


Slide 44


Merging Carden with Dalton

• Creates a viable branch in the

northwest corner of the municipality

from which we can provide better

services, programs and extended

hours.


Slide 45

Questions & Answers


Slide 46

Library Board Trustees

• Nanci Byer

• Susan Ferguson

• Gail O’Neill Jackson (Vice Chair)

• Councilor Gerard Jilesen

• Councilor Mary Ann Martin

• Jamie Morris (Chair)

• Michelle Murphy-Ward

• Barb Truax (Past Chair)

• Councilor Andrew Veale

Documents

Public Library Service Delivery Review · 2017. 7. 19. · Presentation Outline . city.kawarthalakes.on.ca Slide 3 ... 2013 2014 2015 Carden Branch – Circulation – 2013-2015