Windows 7 Deployment Tips fromEarly AdoptersJeremy Chapman Stephen Rose Bruce JonesSenior Product Manager Senior Marketing Manager Deployment Services ArchitectMicrosoft Corporation Microsoft Corporation Microsoft Corporation

Eric Craig Juan GaviriaManaging Director of Technology Manager, Technical ServicesContinental Airlines Automatic Data Processing, Inc.

SESSION CODE: WCL205

Agenda

Introduction – Where are we at with Windows 7?Customer Panel – Learn from the trenchesFirstWave Early Adoption ProgramLive Q&ANext Steps

Windows 7: Record-Breaking Results

• Fastest-selling OS in history• 94% Customer Satisfaction*• 8m Beta/RC Users

“…possibly the best desktop product Microsoft has ever created. Even IT seems to be getting excited.”

ROB ENDERLE, THE ENDERLE GROUP

* Source: Technologizer

Learning from Windows 7 Usage• 200 Terabytes of Test Data • Send Feedback button clicked 1,739,890 times• 883,612 unique applications (all languages, 32/64bit counted)• 10,427,189 aggregate WER reports yielded 4,753 code changes• 6,114 SQM measurement points• Aero Snap and Shake used 46,447,784 times (6mo. prior to PDC09)

* Data collected from Windows 7 Beta through Windows 7 GA

Addressing the pains of a deployment project…

Testing Process

InfrastructureRemediation

Image Engineering

ApplicationManagement

MigrationOfficeDeployment

Security

Deployment

OperationsReadiness

ProjectProcess and

Team Guidance

Business Casefor Deployment

Do I replace all of my users hardware?

Do I need to build and maintain an image for each hardware class?

Are my applications going to work?

Do my techs need to manually migrate everyone’s files at their desk or in the lab?

Office, too? Does that mean more testing and images?

How do I think about policies, data and security now?

Do my users need to send their hardware to IT or be without their PCs

for a day?

How is this going to impact users and the helpdesk?

Do I need to invest in test hardware, personnel and infrastructure?

Continental AirlinesWindows 7 DeploymentBackground and Approach

Windows 7: Environment OverviewDeployment Project Start: August 2009

North America59,000Users

Latin America3,100Users

Europe Middle Eastand Africa

1,900Users

Asia and Oceana3,000Users

• Offices in 64 countries• 42,000 employees globally• 25,000 contractor/partner workers globally• 81 Desktop IT Staff• (24x7 Help desk)• SCCM, Active Directory, Custom Applications• 340 Deployment Servers• 63 Supported hardware types• 3,800 Windows 7 seats deployed to date

Technical Challenges Windows 7 Value to IT Deployment Approach

Managing BIOSInfrastructure PreparationDeployment ServicesApplication CompatibilitySupport CertificationBitLockerPower Management

GPO Preferences – Finally!Simpler Desktop LockdownReduce 3rd Party ProductsReduced Deployment CostsTons of Integrated Support ToolsUser PullSearch – LibrariesVDI

Deployed to Representative SetsLeverage Vista DeploymentApplication Compatibility – from Ubiquitous to UniqueHard Links and USMTBIOS Settings: CheckConfig2 Core ImagesWDS 2010 + SCOM + AD

Windows 7: Deployment Approach

Windows 7: Key Deployment Learnings

Some features take significant infrastructure and end user preparationBitLocker, Power Management, and DirectAccess

Think through your imaging processes – what are the management burdens?Prepare a virtual environment for Application CompatibilityBring your senior executives onboard first

ADPWindows 7 DeploymentBackground and Approach

Wide Range of HR Solutions

ADP’s Outsourcing Solutions

Processing Services, Single or Multi Process HR BPO

Technology/Applications, Processing Services, and HR BPO

North AmericaCanada USA

Mexico

South AmericaArgentina Brazil

Venezuela

AfricaSouth Africa

AsiaBahrain China Hong Kong Indonesia India Japan Malaysia

AustraliaAustralia

Philippines Singapore South Korea Taiwan Thailand

United Arab Emirates

EuropeAustria Belgium Czech Republic Denmark Finland France Germany Greece Hungary

Ireland Italy Netherlands Norway Poland Portugal Romania Russia Slovakia

Spain Sweden Switzerland Turkey Ukraine United Kingdom

World Class Service: Around the World

Serves over 500,000 clients in over 60 countries45,000 employees worldwideSystems Management Tool: SCCM 200775+Deployment Servers15 + Supported hardware types1000+ Windows 7 seats deployed to date

©2010 Automatic Data Processing, Inc. Proprietary and Confidential Information. The ADP Logo is a registered trademark of ADP, Inc. Content is subject to change.

Technical Challenges Windows 7 Value to IT Deployment Approach

Offer an operating system that meets today’s security demandsReduce deployment and OS build engineering time to marketIncrease user satisfaction in regards to usability

Increased support of Least Privileged Computing and better alignment with internal security policiesMDT provided significant savings in engineering by reducing images and simplifying hardware integrationIntegrated Desktop Search, Problem Steps Recorder, Jump Lists, and Windows Snapping

Deploy by readiness and follow the basics:Inventory applications, document and remediate application incompatibilities, train, users , and pilot

Windows 7: Deployment Approach

Windows 7: Key Deployment Learnings

Deploy to support and engineering organizations firstInventory and rationalize applicationsMarket the program to generate excitement and increase adoptionMigrating from Windows XP? Remember that Windows 7 introduces new features which require up front planning

FirstWave Early Adoption ProgramBest Practices

Best Practices from Early AdoptersApplication Compatibility

Designate a corporate leadReduce the work effort

Rationalize, prioritize (mission critical, required, nice to have, not needed)Use Static Analysis tools to speed the effort

Open support cases with vendors earlyImaging

Use MDT 2010 and build image “from scratch” each releasePerformance: use latest drivers, Anti-Virus, avoid GPOs that re-ACL64bit considerations: legacy hardware and drivers, 16 bit applications32 bit Internet Explorer in Windows 7 64 bit imageGet security involved early (VPN, Disk Encryption, Anti-Virus, Firewall)

DeploymentProvide a production Windows 7 image early (Lite Touch Installation)Deploy by application readiness (don’t “boil the ocean”)“Wait for Service Pack 1” is ten year old advice

Next StepsAttend Windows Client breakout interactive sessions

WCL201, Can We Bust This Myth? “There is No Way to Upgrade a Windows XP Computer to Windows 7?”WCL204, What Everyone Should Know about Application CompatibilityWCL319, What You Need to Know about Migrating from IE 6 to IE 8WCL03-INT, Windows 7 Deployments: What’s in the Toolbox?WCL07-INT, Meet the Deployment Guys

Get very hands on Deployment Tools through instructor-led and hands-on labsTalk to experts in the Windows Client TLC areaGet a copy of the Self-Service Proof of Concept Kit to deploy Windows 7 Enterprise, Office 2010 Professional Plus, MDOP, and Internet Explorer 8

Self-Service Proof of Concept Jumpstart ToolkitContain pre-configured set of deployment tools (e.g. MDT & MAP)Learn how to deploy Proof of Concept machines with Windows 7 Enterprise, Office 2010 Professional Plus, MDOP and Internet Explore 8Save hours or days of deployment configuration time by using the virtual environmentGet POC Kit!

Pick up a copy at this sessionDownload a copy from: http://microsoft.com/springboard

Microsoft Services SolutionsOptimized Desktop Services Right from the Source

Architecture & Planning Planning & Assessment

PoCJumpstart

Production Pilot Jumpstart

Standardized Desktop

Optimized Desktop

Secure & Well ManagedDesktop

www.microsoft.com/SERVICES

Top Sites and ResourcesSpringboard for IT Professionals

http://www.microsoft.com/springboard Windows 7 Deployment Tools

Microsoft Deployment Toolkit: http://www.microsoft.com/deployment Microsoft Assessment and Planning Toolkit: http://www.microsoft.com/MAP Application Compatibility Toolkit: http://technet.microsoft.com/en-us/library/cc507852.aspx Self-Service POC Jumpstart Kit: http://technet.microsoft.com/en-us/windows/ff603537.aspx Windows 7 Solution Accelerators: http://www.microsoft.com/Win7SA

Windows 7 Enterprisehttp://www.microsoft.com/windows/enterprise http://www.microsoft.com/deploynow

Live Q&A

Please use theMicrophone

Weekly, Monthly and Quarterly Rhythm of Topical Content

What is the Springboard Series?

To the IT pro, our goal is• Be the definitive resource for Desktop IT pros• Open, honest; show don’t tell• Information at right time, right level across Adoption Lifecycle

Inside of Microsoft we are• A turnkey IT pro engagement platform for depth and breadth• The program to mobilize MS marketing and field to

focus on desktop OS IT pros

Visit the Springboard Series on TechNet at www.microsoft.com/springboard

The Springboard Series IT pro experience offers dynamic content and structured guidance across the adoption lifecycle

DEPLOYPILOT MANAGEEXPLOREDISCOVER

Is it worth the pain?How does it change

my work? Is our environment ready? Is the organization ready?How do I maintain

and optimize?

one-Windows TechCenter in 10 languagesVirtual Roundtable Events

Springboard Technical Experts Panel Event Support

and Resources

Straight-talk Monthly Feature Articles and Overview Guides

TalkingAboutWindowsVideo Blogs

Related Content

WCL04-INT | Starting a Windows 7 Pilot (Thursday 9:45)

WCL317 | Troubleshooting MDT 2010 Lite Touch (Wednesday 8:00)

WCL311 | Migrate Your Windows XP Machines to Windows 7 Using Free Microsoft Deployment Tools (Wednesday 1:30)

WCL403 | Unleash the Power of MDT 2010 (Wednesday 3:15)

Resources

www.microsoft.com/teched

Sessions On-Demand & Community Microsoft Certification & Training Resources

Resources for IT Professionals Resources for Developers

www.microsoft.com/learning

http://microsoft.com/technet http://microsoft.com/msdn

Learning

Complete an evaluation on CommNet and enter to win!

© 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to

be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft ITWindows 7 DeploymentBackground and Approach

Microsoft Environment Overview

Puget Sound37,213

Population

North America15,105

Population

Latin America2,235

Population

Europe Middle East and Africa

18,893Population

Asia 14,839 Population

Help desk–supported Languages

Microsoft Offices in 105 countries89,000 employees globally70,000 vendors globally220 Windows deployment servers and product servers globally on a virtual server infrastructureUsers supported by 5 call centers globally

Afrikaans Chinese Simplified Japanese Estonian Turkish Korean Polish Slovak UkrainianArabic Chinese Traditional Czech Finnish Hebrew Latvian Portuguese Spanish Urdu

Armenian Creole Danish French Hungarian Lithuanian Romanian Swahili VenezuelanBosnian Croatian Dutch German Icelandic Macedonian Russian Swedish

Bulgarian Italian English Greek Kazakhstani Norwegian Serbian Turkish

Help Desk and Supportability

RC

Beta

Pre-

beta

RTM

Oct (M3) Nov (M3) Dec (M3) Jan (Beta) Feb (Beta) Mar (Beta) Apr (Beta) May (RC) Jun (RC) Jul (RC) RTM

0 0 0

0.2059 0.2059 0.2059 0.2059

0.1772 0.1772 0.1772

0.251

15.57% 15.17% 14.26%

9.79%

12.59%11.57%

14.87%

8.43%10.26% 9.77%

5.29%

15% 15% 15% 15% 15% 15% 15%

12% 12% 12%10%

Incident Rate TrendVista Dogfood Windows 7 Dogfood Windows 7 Goal

Top User Pain PointsIssue Classification % Vol. Comments

Setup: help 49.7% Help with Install/ RIS/ DVD

Display driver issues 10.9% Display drivers/video drivers require updates

Configure: help Personalize computer: settings 5.9% Personalize computer/remove

Windows .oldDomain user not admin. 3.0% Need admin rights

Windows fails to start correctly 3.0% Windows fails to start correctly/ unable to start

Activation (error/key needed) 2.3% Activation key needed for Ultimate editions

Domain join/trust relation 2.1% Domain join

Information requests 2.0% Generic information requestsNetwork printer 1.7% Printer setup/driver

Summary 80.6%

Dedicated help desk queues for dogfood Daily triage for help desk incidents and detailed root cause analysis to understand top and emerging issuesImproved IVR to drive incident volume avoidance Problem Recorder, Action Center, with troubleshooters used for help desk troubleshooting Assisted support without setup issue not offeredSupport for multiple heterogeneous graphics cardsSignificant improvement in startup, networking, and memory performance leading to better user experienceGreater out-of-the-box compatibility

Windows 7

Help desk focused around user issue resolution, not on feedback and product improvement User calls went to general dogfood support queues Minimal incident trending and call volume analysis to drive product feedback Significant call drivers:

Assisted setup without issuesSetup, activation , drivers, networking etc.Multi-monitor supportLong startup time and application sluggishnessNon-Microsoft application and device-compatibility issues

Windows Vista Lessons

Microsoft IT Windows 7 Deployment Metrics

Windows 7 Deployment Metrics

As of October 1, 2009, Windows 7 RTM installed on 84,000 client computers Microsoft BranchCache™ has been deployed at 28 regional sites Cumulative installations from beta to RTM exceed 144,000

JUNE 7-10, 2010 | NEW ORLEANS, LA