Jeppesen Crew Ecosystem - Jeppesen – Transforming the …ww1.jeppesen.com/main/corporate/company/events/con… · · 2016-10-13Manpower Planning Crew Pairing Crew ... Crew Tracking

Jeppesen Crew EcosystemJohan KristoffersonGlobal Program Sales Leader Crew, Ops & AnalyticsOctober 5th, 2016

Cost efficiency Productivity Stability Quality of life Safety/complience Analytics

What is it all about?

Jeppesen Proprietary - Copyright © 2016 Jeppesen. All rights reserved.

Jeppesen Crew and Fleet Management CustomersNetwork carriers

| 3

Low cost airlines Regional airlines

Railways

This means that an additional 52,000 crew members (1650 tails) are planned using

Jeppesen products in 2015.


What We Provide

• Efficiency – More efficient and robust operation• Facts – Easy to evaluate detailed scenarios before making decisions• Process – Fact based process changes, fast to implement

Manpower Planning

Manpower Planning Crew PairingCrew Pairing Crew

RosteringCrew

Rostering Crew TrackingCrew Tracking

LONG-TERM PLANNING PLANNING OPERATIONS +

Long-term planning Build duty patterns …. … and assign to crew Repair plan

Tail AssignmentTail Assignment Ops ControlOps Control

Assign flights and maintenance to tails Repair plan

FOLLOW-UP

Fatigue Mobile

Lower cost, reliable plan

Lower cost, fly more, analysis

Lower cost, crew bidding Cost control

Lower cost, fly more, robustness

Cost & revenue control


Crew Web & Mobile

Integrating systems and processes

Driving efficiency

Manage change

Regular new releases

Schedule safety

Manage growth and reduce costs while protecting stability

Analyze and implement business changes fast

Integrate across company “silos”

Continuous improvement

Measure and improve schedule safety

Six Differentiators

Control work-life balance

Enable crew to influence rosters


Driving efficiency

Manage growth and reduce costs while protecting stability


Control work-life balance

Enable crew to influence rosters


How Can the World’s Best Optimization Help a Crew Member?


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

3045

3045

3045

3045

3045

3045

3028

3033

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

3045

3028

2356

3028

3028

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

3045

3033

3045

3045

3045

3045

3045

3028

3028

Award Trip number 3045 Limit 6 Award Trip number 3028 Limit 3 Award Trip number 3033 Limit 2

Crew Member 1 – Bid Group 1

Award Trip number 2356Award Trip number 3028 Limit 5 Award Trip number 3045 Limit 1

Crew Member 2 – Bid Group 1

.

.

.

Senior Alternates Results



New equipment

Cost structure

Timetable

Crew bases

Mobile capabilities

Labor agreements

Fatigue Risk Management

Maintenance sites

Operational stability

Crew requests

Fuel prices

Alliance partners

Internal processes

Airspace constraints

Passenger expectations

Vacation and promotion quotas

Passenger compensation rules

New APIS destinations

New Flight Time Limitations

New simulators

New turn times

Manage change

Analyze and implement business changes fast

ReportsRules

Cost functions

Data Interfaces

Colors

ParametersScripts / macros

Processes

KPIs

Quality

StabilityMenus

Roles

Optimizers

Data model

Manual operationsRule language

Reporting

EtcData feed

United

Delta

Skywest

JetBlue

Optimizers

Data model

Manual operationsRule language

Reporting

EtcData feed

Standard product

Managing Change The “avocado” model

Standard productThe standard product make all clients benefit from new features.

Configuration layerThe customization layer makes it possible to update the business logic whenever necessary.


RobustnessReal costs

Productivity

Quality

Alertness

Same data, same legality, same cost – but improved safety through human physiology incentives available to optimizer – placing flights in a better context.

Tail of risk distribution

More fatiguing Less fatiguing

Schedule safety

Measure and improve schedule safety



Two perspectives....

Integrating systems and processes

Integrate across company “silos”


Where do you want to be 10 years from now?Regular new

releases

Continuous improvement

Time

Latest business logic and technology

Business benefit

Not possible to easily adjust the business logic

Go-live

New product releases


Regular New Releases• New features

– Scenario analyzer– 1-shot augmentation– 1-shot variable crewing– Advanced deadhead searching

• New capabilities– Re-timing– Fatigue risk management– Dynamic aircraft rotations

• Improved performance– New optimization methods– Improved optimization performance

1

ATRIUM


Evaluate & Resolve

Evaluate & Resolve

Monitor & PrioritizeMonitor & Prioritize

CommunicateCommunicate

Management-by-exception• Quick overview of the operation• Allows for prioritization of issues• Easy to move to more details• Always up to date!

Details-on-demand• Complete legality with details• Scenarios for cost/ stability trade-offs• Crew & Fleet products integration

Efficient communication• Automatic roster notifications to crew• Automated communication with other

stake-holders (APIS/APP, Hotel, Tickets)

• Reduced time to recover

• Early detection of critical problems

• Multiple options with cost control

• Protect crew KPIs

Crew Tracking

Jeppesen Crew TrackingAdd-on Modules

1

Crew AccessModule used by the crew members to view roster information, check-in and get informed about crew notifications

1

Crew ExchangeModule used by the crew members to influence their roster through trip trading

2

Crew Recovery SolverRecovery Optimization in the Maintenance and Day of Operation phases

3

Crew AccessModule used by crew memberto view information and check-in

Main features- View roster information- View and acklowedge notifications- Trip and layover information- Check-in/out

Benefits:• Self-service capabilities for crew members• Mobile capability – responsive design• Reduce amount of telephone calls to/from crew members

Crew ExchangeModule used by crew members to influence their roster, their life

Main features:

– Crew to crew

– Open Time

– Volunteer for work

Benefits:• The crew members can influence their roster without Tracker interaction but with

complete legality and operational checks

• Increased crew satisfaction

2

Module provides optimizedscenarios from alerts

Benefits:

• Provides cost effective scenarios for disruptions

• Replace manual work with optimization tools

• Faster Recovery time

Crew Recovery Solver

Maximizing Implementation Outcome

Implementation Success Factors


No big bang Defined and known business goals

Focus on business valueStrive for quick wins

Establish mutual incentives for finishing on time

Trust and transparency in cooperation

Lean and simple scope

Frequent testingTraining and support planned early

Involvement and buy-in from allstakeholders: business management,IT, end users and crew

Customer user availability during the whole project

High quality data set and feed available early

No Big Bang – Keep scope lean


(The Software Engineering Institute, Humphrey)

• If possible break project up in smaller parts

• Don’t focus on too many things

• Detect and mitigate problems early

• Schedule seperate go-lives

Establish Mutual Incentives to Finish On Time


Used software features Succes rate of Waterfall vs. Agile projects

Standish group

Establish Mutual Incentives to Finish On Time

28

T&M Target price

Culture

Pric

e

Effort

Fixed

Target

T&M


Focus on Business Value – Strive for Quick Wins


• Build a plan that maximizes ROI

• Ensure focus on business value throughout the project

• Let business value guide decisions on what to implement

• Change plans when necessary

THANKYOU


Documents

Jeppesen Crew Ecosystem - Jeppesen – Transforming the …ww1.jeppesen.com/main/corporate/company/events/con… · · 2016-10-13Manpower Planning Crew Pairing Crew ... Crew Tracking