January 30, 2007

Advanced Uses Advanced Uses of of

Telecommunications InfrastructureTelecommunications Infrastructure

Where Do We Go From Here?Where Do We Go From Here?Responding to Change in the Information EconomyResponding to Change in the Information Economy

Today's Urgent IssuesToday's Urgent Issues

Transportation Sprawl Air Pollution Reliance on Oil Economic Viability Emergency Preparedness Continuity of Operations Planning Quality of Life

Drivers for ChangeDrivers for Change Growing congestion, pollution and

sprawl Increasing cost & time of transportation Reliance on imported oil Greater emphasis on security and

business continuity Globalization and shifting labor markets Changing nature of work

Globalization and Services EconomyGlobalization and Services Economy What Cities Need To Offer to Compete

Quality of life

Competitive environment (Access to jobs and skilled workers)

Working smarter by leveraging infrastructure

Attract and retain high tech workers

Establish a knowledge worker labor pool

Winning is about . . .Winning is about . . . Talent Team Technology Training Timing Tactics

Our Economic ViabilityOur Economic Viabilitywill dependwill depend

on utilizing the technologyon utilizing the technologywe already havewe already have

in new and creative ways.in new and creative ways.

Telecommunications

ProximityLand Use

Transportation

3 Methods of Access

“Accessibility is a key ingredient of well-being and prosperity in contemporary societies.”

AIR POLLUTION FROM GROUND TRANSPORTATION - 2002UN and World Bank

Long Lead Times5-7 Years

Short Lead Times1-2 Years

Evolution of IT SolutionsEvolution of IT Solutionsfor Remote Workersfor Remote Workers

Telework (Home Based) – Early 1970’s

Telework Centers (Modest Real Estate) – Early 1990’s

Distributed Workplace (Strategic use of Real Estate)

Distributed WorkplaceDistributed Workplace

Distributed workplace centers arethe strategic use of real estate combined with a broad rangeof information technologies

to allow alternative, sustainable and secure workplace environments

for economic and social advantage

San AntonioSan Antonio

Partner Company Officeswith

POCKETS client services

POCKETSLocal Metro Main Office

POCKETS Site Multi-Office Building

Partner CompanyOffices

POCKETS Site:Office and mixed-use facilities

Internet

Connectivity to other Intra- and Inter-state POCKETS Communities

San Antonio Distributed WorkplaceSan Antonio Distributed WorkplaceNetwork Concept Metro-Area TopologyNetwork Concept Metro-Area Topology

PSTNPBX

Integrated VoIP

POCKETS will engineer and coordinate connectivity from Partners and Clients to POCKETS Main-Office or other POCKETS locations.

Connectivity integrates with clients main leased-line, Frame Relay or other Wide Area

Network strategy. MAN and LAN options includeWireless , Ethernet or Optical links.

Design for LAN/MAN/WAN connections include traffic-engineering to allow for Data, integrated Voice (VoIP)and Video Conferencing Capability. These will be asextensions of client’s servicesinto POCKETS sites as remoteoffice locations for clients.

Enterprise Tenant Enterprise Tenant Proof of ConceptProof of Concept

TeleSuites are networked throughout a major TeleSuites are networked throughout a major metropolitan or statewide areametropolitan or statewide area

Converged Desktop TechnologiesConverged Desktop TechnologiesConverged Desktop TechnologiesConverged Desktop Technologies

3 Locations – 1050 People

5-8 TeleSuites/ Location

20-40 People /TeleSuite

25-30 Seat Distributed Call Center/location

Broadband LAN/WAN Voice/Data/Video Connectivity

End User Systems & Software Support

$6,500 – $7,500 Investment/person

3 Locations – 1050 People

5-8 TeleSuites/ Location

20-40 People /TeleSuite

25-30 Seat Distributed Call Center/location

Broadband LAN/WAN Voice/Data/Video Connectivity

End User Systems & Software Support

$6,500 – $7,500 Investment/person

Distributed Workplace

FederalGovernment

FederalGovernment

Enterprise Tenant

Enterprise Tenant

Web Enabled Call Center

Web Enabled Call Center

State & LocalGovernment

Pilot ParametersPilot Parameters

Tech Center&

Education

Tech Center&

Education

Work Location/Method Benefit ComparisonFactors Single

LocationTelework Distributed

Workplace

Productivity 0 1 1

Attraction & Retention 0 1 1

Lower absenteeism 0 1 1

Reduced stress 0 1 1

Employee satisfaction 0 ½ 1

Environmental impact 0 ½ 1

Security-people, systems, data 1 0 1

Time & money savings to employee 0 ½ 1

Business continuity 0 ½ 1

Management Oversight 1 ½ 1

Family emergencies, inclement weather, work-life balance

0 ½ 1

Community OpportunitiesCommunity Opportunities

Increase accessibility/mobility of workforce

Improve job opportunities in the community

Leverage knowledge-based workforce

Increase real estate values and broadband technology through workforce deployment

Employer OpportunitiesEmployer Opportunities Attract and retain the highest caliber employee

Establish an advanced infrastructure to provide security of people, systems and information

Create a deployment process to enhance emergency preparedness and continuity of operations planning (pro-active approach)

Differentiate by building a 21st century employment environment to advance higher levels of employee productivity and performance

DISTRIBUTED WORKPLACEDISTRIBUTED WORKPLACEMETROPOLITAN JOINT VENTURE PILOT METROPOLITAN JOINT VENTURE PILOT

INITIATIVEINITIATIVE

Potential PartnersPotential Partners

Federal Government Federal Government State GovernmentState Government Regional Authorities Regional Authorities Major Area EmployersMajor Area Employers Local OrganizationsLocal Organizations Technology ProvidersTechnology Providers

Current StatusCurrent StatusProposing Public-Private Pilot Projects to Proposing Public-Private Pilot Projects to

Assess, Plan and Implement Distributed Assess, Plan and Implement Distributed WorkplaceWorkplace

Potential Supporters – Potential Supporters – Federal Government – Federal Government –

GSA – Innovative Workplace Practices GroupGSA – Innovative Workplace Practices Group EPA - DallasEPA - Dallas House Committee on Government ReformsHouse Committee on Government Reforms Senate Committee on Homeland SecuritySenate Committee on Homeland Security

State GovernmentState Government TX State Energy Conservation OfficeTX State Energy Conservation Office

Elements of Distributed WorkplaceElements of Distributed Workplace